CeX UK

The local cex Inverness is very terrible usually you are kept waiting in line for up to twenty minutes even if no other customer is being served, today I decided to visit them to do a trade in however I left the store very angry as I was in the line where the signs say to stand but the staff member totally ignored me and took others in front of me despite me making it obvious I was waiting next there was numerous other staff standing gossiping behind doing nothing to help serve eventually another member of staff served me there was absolutely no word of an apology either Sam was the staff member who refused to acknowledge me yet even though he heard me complain about him then to make it worse as I was leaving the store the staff member who served me and the one who ignored me were laughing and taking the mickey out of me yes before I had even left the shop this is disgraceful I have an illness and can do without this unnecessary attitude will never shop with cex Inverness ever again its filthy as well the staff eat take away while serving too be warned if you decide to go in there try elsewhere if you possibly can.

I hate how the robbing bastards charge you a delivery fee for each individual item brought online even when you buy them at the same time.

Had a few problems with second hand items from CEX online. I bought a dvd box set and it turned up badly smashed. Somebody had tried to stick it back together with sellotape and this must have happened before it went into the post: the posting box it arrived in was in perfect condition, but all of the dvd cases were smashed, sleeves torn and sellotape stuck all over it. CEX staff must have known they were sending damaged, substandard goods as they packed them up for posting. AND discs were missing! I contacted them and they said the only solution was to return the item for a full refund. And this is the tricky part - I'm disabled and rarely get to the shops (that's why I buy online!). In fact, I don't live very close to a CEX or a post office so it would cost me between £10 and £15 to get a bus or taxi to return the items. In the end, it was cheaper for me to buy replacement dvd cases. CEX said they had an option for collecting the item from my home - but they don't: they use 'collect+' which is a Yodel/courier service and you have to find a nearby office to drop parcels off and then pay to have them sent back. CEX are completely inflexible about this - even with a disabled customer. I asked for a partial refund as I'd had to pay for replacement cases but 'it's not policy' to do that. They insist that they have strict, tough checks in place to make sure only top quality secondhand items are sold to customers but my experience contradicts that. I would not dream of trying to sell such tatty, taped together DVDs as the ones they sent to me (see pics) - and it brings into question the descriptions they have on their website and the different 'gradings' of goods they provide. I certainly wouldn't trust any of the pictures or the information on their website after receiving such shoddy products.

I worked for the South Shields store for around a month.
While I was there I encountered staff members who were argumentative and rude to customers and the new staff members
The store was riddled with bad reviews about rudeness and ignorance from staff
I got several compliments while working there about how it was nice to speak to a human and not a robot.
God how I agree the staff were always disrespectful and rude to several customers a day.
The manager Britt told me one day that making the customers wait and ignoring them is what to do and get one with menial tasks which I simply refused to do
I came down with covid while working there and on my lunch break let my assistant manager know that I wouldn't be going back as I was sure I had covid.
This resulted in me getting the sack for breaking store policy.
The store has remained open even though I was there with a serious case of covid that has still left me poorly.
Now the cherry on the cake they have decided they aren't going to pay me for the work i have completed and are refusing to answer any emails or correspondence from myself.
Truly a bunch of egotistical Aholes who don't know the first thing about good customer service.
I'd always imagined working at the store growing up and all I can say is I am truly let down and disappointed by the low class manner of people CEX would employ.

I bought a CPU from here for £100 recently and it arrived with bent pins, now they refuse to replace it and appear to be trying to wait out the 14 day return policy with holding emails! STAY AWAY!

Decided to sell my Chromebook at CeX, but they seem to be absolutely clueless regarding them (I have been to two stores) and both were useless at knowing what to do, and I am not talking just about one member of staff, but several. Anyway! They said it would take them about 2 hours to wipe it and test it. Hilarious. Aren't they aware of the fact that a Powerwash on a Chromebook takes about a minute and is securely wiped? Anyway they wiped it before they quoted me the time, and I refused and didn't think much about it, anyway a month later I got a better offer in Cash Generator, booted it up and realised they stuck a password on it, so I couldn't even access my own computer, great eh? Then I went back to store and I was accused of being rude, well what do you expect me to be like? Extremely happy you gave me a ridiculous time frame of testing a computer and then sticking your own password on it. Anyway since this, I have ripped up my membership and will never buy or sell something in this ridiculously overpriced and underpaying store. (Put it his way, they sell second hand stuff at near RRP) doesn't make sense does it?

Just been in my local washington store to return with recipt a VR i bought two weeks ago. Before I bought the VR I asked twice to make sure it would be compatable with my son's s6 edge to be told absolutely it will. To get home and find my son's phone doesn't fit. I then spend two weeks trying to find an adapter (which I shouldn't have had to do) without any luck. So as I promised my son I will take it back and get your money back ( he's 15 and was his money) so firstly I explain why I'm returning it and would like my cash back to be told that we just need to run a warranty test and it will take 2 mins. Anyway after waiting about 15 mins they came back to me and said they can only give me a cash voucher. Which is ridiculous they sold me something that they said would fit but it didn't. So of course I challenge this but In responce I get a jumped up little prick thinking it's funny and trying to be a wise $#*!. Unfortunately because my son was getting embaressed I had to give in and take the voucher. Terrible company! Terrible staff! Should be closed down for good the lot of them angry beyond belief if I could have put a zero I would

I believe CEX are a scam company too.
1. On 13/03/19 I took an immaculate Huawei phone, box charger, everything - the assistant agreed it was 'A' grade and said come back in 40 mins.
On return they told me it failed as the phone is bent.
What?!? It's made of wafer thin glass and metal - there are zero signs of stress or cracking!
I disagreed and demonstrated a piece of paper could not even pass under the phone! - note the paper is a TENTH of a millimetre...
The test report says it has passed the visual inspection.
Had a 30 minute disagreement and had to leave in frustration.
2. Next day took it to another Cex store.
Remember the phone is in immaculate condition.
The assistant took one look at the charger jack and downgraded it to a 'B' grade - when the phone will easily sell at 'A' grade!
Walked out in disagreement and went to another Cex store.
3. The next Cex store agreed my phone was in PERFECT condition and said it was easily 'A' grade.
Told me to come back in 30 minutes after the test.
Came back - they told me it has failed as the Gyroscope is not working!
What?!?
Then they proceeded to explain to me what a gyroscope was - i am fully aware what it is.
I demonstrated the gyro was working perfectly by going on to You tube and turning the phone 90 degrees - the display flipped in time indicating the gyroscope does work.
The Cex tester said, no there's another part of the gyroscope wrong (BS) and it's failed on their software.
He showed me and it was a basic screen which i doubted immediately.
I activated the 'Compass' Function on the phone and again demonstrated the gyro is working perfectly in every degree.
The Cex tester said yes i can see it's working but it's failed on OUR system.
Treble Frustration for me - an honest customer with an immaculate phone... Cex statements were proven wrong on each occasion but they refused to take in the phone as promised!
There is some sort of SCAM going on here - 3 stores fabricated a lie to avoid taking my spotless, fully functional boxed phone.
What the heck is going on with Cex?
Still fuming and deflated...

I want to know if I can trust them with my Internal Hard Drive from last computer, which they say "would ALL be cleaned & wiped off" now that I want to get rid of it all?

Yesterday bought a used Fitbit tracker from cerex in HAMMERSMITH. When l arrived home l attempted to charge it. After two hours l found the item was faulty and NOT charging.
Today l returned to the shop and told them of the fault.
The assistant took the item and said "give us 30 minutes for a WARRANTY check!
Waiting that time in the shop... and nothing seemed to be happening
I said to the female assistant... look just give me a refund, put the money back on my card.
She became very agitated and said " we can't refund on goods, you can only have an exchange!
Thinking obviously that l was the village idiot she said "read our conditions" pointing to a laminated notice
On the counter.
I have already explained the item was FAULTY. I said the item should have been tested BEFORE being sold.
A word of warning to CEREX... this refusal was in breach of UK CONSUMER LAW
She still refused to make a refund... so l made it clear that l would go directly to TRADING STANDARDS
And the refusal might lead to a SMALL CLAIMS court action.
Another assistant then told her to issue a REFUND
A WARNING to CEREX... this REFUSAL was in BREACH OF UK CONSUMER LAW
It seems that by CEREX operating this "NO REFUND" policy... that they are a SCAM FRANCHISE and my
Advice is AVOID AT ALL COST!

I think this is the worst website i have ever been on! Go on it if you want to loose alot of money and be messed about.

I was looking forward to receiving it only to be told several days later that it is no longer available!

Always a bargain to be found in Cex, never had a bad disc. The staff in my local Cex shop are very knowledgeable.

I dropped my phone off to be sold. They called me to say to collect it as they couldnt sell it. When i picked it up it no longer worked.

I had a job interview today with Cex and it was half and hour away from me. This is my second retail job so I was lowkey nervous but prepared. Obviously as it's another place it took me a while to get used to the buses real time but even before this I was prepared. Then I came to the interview I was nervous like really nervous to the point where I had to pause and take a moment as I suffer with social anxiety so when it comes to situations like this it triggers me more. So after I've composed myself I went into the store as my interview was at 3pm and I was at the town for a good 20 mins I went into the store like 2 mins after as it was raining and the shop was lowkey a walk. I go in and there's this neek with glasses starting at me as I walk in cos the shop was empty. Then I go to the counter and tell them I have an interview. From the second I walked in I could tell the "manager" didn't like me she gave me a weird look and then cancelled my interview saying I was "3 mins late". Obviously I was upset because I travelled like an hour to get here just for me to be turned away cos I was 3 mins late and only just about…I would understand if I was 5 minutes late but 3 minutes is a joke I even tried to explain to her it's my first time coming here on my own and she's over here talking about other people turned up 15 mins early. I know if I did that they'd turn me away. Honestly I'm glad I didn't get interviewed the manager looked like and seemed like a $#*! and it looks like a bunch of anime neeks working there and it already stunk from the moment I walked in avoid cex!

I've purchased over 5 phones from them over the years and each one has been littered with issues. My latest was a Samsung galaxy S10. I paid over £300 for it... well I paid over £300 for an iPhone from them which had a broken mic, speaker and would constantly cut off phone calls. I traded it in (with some fuss) for a Samsung. I first noticed it had screen burn (which for the price of £300 you'd think it would be close to immaculate seeing as on Facebook brand new Samsungs with screen burn sell for less than £100). I took it back into them with the receipt. I wanted a refund. Not a trade in. Not a gift voucher. My money back. They refused. They would only let me trade in or get a voucher. I didn't want to as I was done buying from them. They're goods were faulty and every electronic I purchased from them had faults which they obviously knew about. After some back and forth I was told I could sell back the phone. Which they then said because it had screen burn it was only worth £70... £70! I paid £300 a month before hand and it came with screen burn. They denied it was sold to me with it and that I must've burnt the screen but I've always taken great care of my electronics and £300 is alot of money to me so I of course cherished the phone and had it in all the protective casing and didn't over use the phone. They scam people constantly then refuse to refund you. They under pay their staff heavily and they sell faulty and broken goods for high prices knowing they're not worth that. Cash converters are much better. EBay is probably more trust worthy. Avoid this shop they're out to rip off and over charge on everything they can

Worst experience I have ever received as a professional photographer.

I have an urgent job to photograph a private engagement by one of the members of the royal family in a few days, and I ordered a highly specific and specialised SD card to arrive in time to photograph this important and historical event.

I received my delivery - but it wasn't the SanDisk Extreme PRO 32GB 95MB/s SD card I had ordered. Instead, CeX delivered to me a 'SanDisk Extreme 32GB 45MB/s' SD card.

This memory card is below substandard, it would be worth about £1.50 on today's market (far below the price of the SD card I actually paid for) and it is a memory card so old and outdated that it is no longer manufactured. It was hard even finding it online!

The customer service has been utterly atrocious, not caring one bit about the vitally important engagement I need to photograph, instead telling me to just return it in store for a refund. They didn't explain to me how I was meant to refund an item that is not the same as described on the invoice I received, and their response time has been so awful.

I really would not advise purchasing from CeX ever, especially if you are a professional photographer, as they will let you down, and show absolutely zero sympathy for their horrendous errors.

It is such a shame as I have long enjoyed CeX beforehand, but this ongoing incident just shows how very little they care about their customers, the substandard service they deliver, and their own mistakes.

I placed an order online with CEX for a £530 MacBook pro on Tuesday evening. Nothing was heard from them apart from the automatically generated email (stating delivery would take place between 3-5 working days) until Thursday. The email stated the item had been dispatched and gave me a UPS tracking number. The tracking number did not work at all and on Friday morning I contacted customer service by email about this issue. I also later contacted them by Facebook messenger as they hadn't responded to my email. It's not possible to phone CEX customer service, only email, Facebook & Twitter and they don't respond quickly to any of those either. I was then informed that the store hadn't shipped my item as reported and they would do so today (Friday). It would definitely go out today. I was given a new tracking number and using this I found that the item hadn't shipped on Friday. Saturday morning I contacted them again. After a long wait I was informed the item now wouldn't ship until Monday. No apologies. The item now won't arrive for a further 5 days, making the total shipping time 10 days! No apologies from anyone. I was just "thanked for my understanding". I requested to pick up the item from the store but was told I could not for "security reasons". Dont understand what security risks there are if i bring the appropriate ID. So I asked if I could cancel the order, get a refund of my in store voucher and buy one myself from another store. I was told this would take 3 working days to process! Now I am between a rock and a hard place as I have no quick solution to getting my voucher or my laptop. Customer service take ages to respond to communications and are unwilling to do anything quickly to resolve the situation. Contacting CS by electronic means is not acceptable. We really need a phone number to call in situations like this, but CEX don't want to give us one. Terrible service. Avoid buying on line from them at all costs.

This is my update review Manan patel

This is my update review. Cex customer service sent me a email to confirm the item was sent however they dont have the tracking number on record. Since then Ive sent 4 emails asking for a refund as Id rather pay twice as much and buy the item from another company that knows how to conduct business within the guide lines from the consumer act. As I havent had any response from them or item Ive had to escalate the matter to PayPal who have been a great help for me and now they are also trying to contact CEX. Once my money is recovered I intended to post ALL of this tromatic and stressful process on all of my social medias in which I have over 1.3 million followers and on my YouTube channel in which I have 2 million subscribers in the hope that everyone considering using this company are aware of how badly they will be treated. Do not be fooled by the replys of these emails on other peoples complaints they are generic answers they give to ALL customers who are unhappy.

DO NOT Spend your money at CEX do not get the hopes up of your children like I did buying a item from them.

Final update. At day 15 customer service started to investigate. Turns out CEX Wrexham had provided the wrong tracking number and that delivery had been attempted to me on day 2? Advised odd as I work from home and had no mail card left? Anyway arranged redelivery for today. Tracking updates to say i've signed for it? Wasn't me? Drive to sorting office, explain this is making me look like a thief… they investigate further, Wrexham also put the wrong door number on the parcel…. Retrieved parcel

So I finally get the £520 lens and wow, this thing has had the hardest of paper rounds. No lens cap, no tripod bracket, heavily dented barrel, it wasn't even round anymore, no packaging, scratched throughout. I'm honestly not exaggerating when I say this must have come from a conflict zone photographer, it was completely unsaleable.

The only positive I can really add is the attitude of the Farnborough store who handled the refund. Reassuringly supportive and surrounded by clean and tidy stock, no doubt they're now lumbered with this piece of junk.

Overall i'd rate the whole experience as being a little more stressful than buying a house.

UPDATE - Day 16, Contacted CEX via CS email and Paypal. Apparently now they're trying to locate the parcel for me? Have asked both, when can I expect to receive my refund, both contacts will not answer that question?

UPDATE - Day 15, no item, no money, awaiting response… Paypal case opened

I would highly recommend you do not purchase anything camera related from CEX. I purchased a Nikkor lens for in excess of £500. The Wrexham store allegedly sent it via Royal Mail 24 hour tracked. CEX have advised that come day 15, they will then investigate/make a claim but that it'll take ‘quite a while' to do so. So basically you don't receive goods and you'll be out of pocket for large amounts of money for long periods of time, this preventing you buying elsewhere. Do not bother, go to Wex or to MPB, CEX is not worth the risk. As hinted on their own Website, CEX could have used DPD but they didn't, now its me that bears the brunt whilst they investigate their own failings. Zero empathy, outdated company

Bought the phone it was broken wouldn't take it back had the phone 2 weeks hope u go out of business you scum bags

I enjoyed my product it was really good i hope they do more games to keep us entained i enjoyed it very well

Well, if you go in store to buy a game or DVD then it's ok as you can see what you're getting and they can be cheap.

For anything else I would avoid like the plague.

The online side of it is dreadful. I ordered some RAM from them, but when it arrived it was the wrong thing. So, I dutifully notified them and opted to return it to them by recorded delivery which they said they would reimburse me for.
I waited. And waited. And waited. After a month I still hadn't heard anything (even though I know they had received my item). I emailed them and the said they were busy at the moment and would deal with it when they could. I pointed out that they had a legal obligation to resolve the issue within 30 days of me returning the product, which had since passed, and they replied that they'd do it when they got round to it. Several emails and weeks later the situation was the same, and so I said that I simply wanted a refund as I was going to buy the RAM from somewhere else.
3 months later I am still waiting for a refund for both the cost of purchase, and for the cost of my return postage. Keep getting nonsense emails fobbing me off. Infuriates me as I know that if I had taken something from CEX and wasn't giving it back I'd have the police round my door in a couple of days.
The long and short of it is that big companies are above the law and that the public are worthless cretins (in the eyes of companies and authorities).

I've stopped trading in games because every game I took in, the staff member would tell me that it was scratched (even though I look after my games extremely well and it was in the exact state that I received it off CEX a couple of weeks earlier) and thus they would only give me 50p instead of £4. I said forget it, but this has happened so many times now with perfectly good games that I think that it is merely a scheme to do people out of money as a lot of people will just say 'Oh, ok then'.

Avoid them before they screw you over, because sooner or later they will.