CeX UK

Just had one of my worst shopping experiences ever at the Northallerton branch with an ignorant and rude lady that cost them over £270 worth of sales. I was so embarrassed by her tactless behaviour I walked away wondering what just happened

Discriminates against disabled people, all that matters are their own stupid, non inclusive and down right discriminatory in-store policies...

Came up with all kinds of excuses not to honour the warranty and left a kid with needs heartbroken, absolutely disgraceful operation!

Best avoided

Truly cannot understand how this business continues to function.
Called at a store in Leigh Lancashire today with the complete James Bond series in a metal presentation box set, all flawless DVD's watched once. Purchased for me as a gift for over £100.
I was completely stumped when the store offered me £4.
That equated to 20 pence per DVD.
I have since researched on line and the same product is selling on both Amazon and eBay for between £40 and £75.
Do yourselves a favour and sell your goods privately.

Bought an Xbox one from them. I started having blu ray disk drive issues around 2 months later and by reading the terms and conditions policies I am entitled to a straight swap or refund (in voucher) that's a whole different story I won't go into. All I wanted was a simple straight swap for the exact same console specs, not trying to get an upgrade or different product out of them I just want one that works. They said they needed to test it out first, then they claim there is nothing wrong with it and they can't act on what they can't see. It's an issue that isn't constant but happens enough then be a pain in the $#*!. A quick half an hour testing isn't necessarily going to spot any problems. Will never buy any expensive equipment from there again that's for sure.

My son who has autism saved his pocket money to buy a PSP, he was excited to get his new console from CEX a store he loves going in. Sadly the console did not work properly the on screen keyboard did not register certain keys, I thought it would be a simple case of returning the item for a refund or replacement, but no, we had to wait an hour for an "inspection" after which it was concluded the item was fine, on returning home it was evident it wasn't fine and we had been robbed for a second time.

It is beyond me how this store gets away with the nonsense that it does, it sells second hand non-working tat for more than a brand new item, they refuse people their consumer rights, and rip off disabled children, they really are lower than low.

If you want broken rubbish that you can't return then by all means buy from cex, but my advice would be avoid at all cost.

I can't believe how many people compare CEX to being worse than Hell! The store is very helpful and, although the prices can differ, the games are almost always fully functional. Thanks CEX. You make my day when I'm out in town. Do not listen to those 1-star raters. They are completely wrong about you, CEX.

Dropped off a phone for sale and after nearly 48 hours, they neither got in touch nor provided suitable updates for anything, without making the agreed payment. You're better off pawning your stuff on the street.

I work abroad i bought an Samsung Galaxy s7 for a work phone witch was broke and kept ending my important calls so i returned it after a week as you do only to be told because its out of the two day warranty there is nothing they can do made a formal complaint to head office to be told the same thing don't buy from this company if your item breaks and you spend £200+ like me your well and truly out of pocket even with my receipt.

Do not waste your time going into one of these shops, id give them no starts, complete crap, rude arrogant kids no one over the age of 25, Rip off merchants give you a pittance if they actually accept your items in the first place, then sell them for more then double what they gave you. They over price everything they sell, and then they will refuse to buy some things in store that in mint condition even though their website shows they buy and sell the item so false advertising. There Head office don't deal with complaints or seem interested, company is a complete joke do not shop or sell there, they should be closed down.

I'm sure the waiting game is so people die of old age before getting a reply.

I've been sen damaged goods and incomplete goods. I've returned them to the store instead of posting them back and lo and behold they appear for sale again both online and in store.

Customer service doesn't care, they will do everything they possibly can to make sure you keep hold of the rubbish you are sold so they can keep your money.

Just think the next time you buy something that doesn't work it may have already been returned several times.

The worst company out there, do yourself a favour, don't ever use them

This year I have purchased quite a few things from cex. The results were wrong products, damaged products and products that had no supporting applications that being a jawbone fitness tracker.
The only thing they ever say when you contact them is sorry and quote their returns policy.
In my experience this year they have just got worse and they were not that good to start with.
Also some of their used items are nearly as much as a brand new item.

Brought a phone from them that they stated as mint but not so phone was broken so back cover would not clip to it, also faulty battery swollen through age and to top it all locked out so all pretty useless really, still waiting on refund. I doubt if this phone was inspected at any length before distribution. Please don't buy phone from them you would be better off using a homing pigeon with a message on its leg to communicate with your mates.

I buy 3 phones, 1 malfunctions so I return it within 1 month of purchase. When asked what the malfunction is I show her the screen stuck on some BIOS or something while updating its firmware. The manager of the Tunbridge Wells store who was dealing with my case replies to me "You don't have to be so rude to me." Which I ignore and carry on with selecting the full cash return option and present a form of identifying myself. To which she replies "Sir, I can refuse you service if you keep talking that way." Which I ignore and after receiving my money back I have decided to never use CEX ever again after a long 10 years of buying from the same store, same way, year after year. Shame on you at cex for treating your customers so $#*!. Just lost a loyal customer, well done.

Once Cex have your money there is no way they will give it back on an item returned, they will only give a voucher. Bought an item as a gift & told 48 hours to return it if not correct model. Companies policy was never mentioned at time of sale, on returning the item was shown policy laminated to the counter top! Not clearly on show for customers to see before buying. Go on their on line shop & it shows that they buy below value, they will give cash but more in the form of a voucher that you can only use with them. This says that a voucher is worth less than the customer pays for an item when returned. I never want to shop at Cex again & am stuck with a receipt so called voucher that isn't worth what I paid. Manager young & quite rude, told me to sell the voucher, great advise to lose even more (as why should anyone buy a voucher for face value when they can buy the same item with cash)
As I said daylight robbery! Covered by so called company policy!

Have a voucher from one of their stores. Despite inputting the data correctly it refuses to accept the voucher. It is pointless attempting to contact their customer support: you will simply get a standard reply saying how too chase up an order; if it's something else `click here'. You guessed it the `click here doesn't work. Just like the button on submit the voucher.

Now faced with a long journey to one of their stores where the dvd box set I want is, so I can use the voucher. Needless to say will avoid in the future.

This is a joke. Poor customer service, rude and clueless staff. Bought an item from them, damaged and faulty. To return it I had to wait an hour for their test. Was send back saying they could not test it because it had a lock. What kind of tester is it who does not know to test run an iPad with a lock on it? And they refuse to refund saying guis was sold to me as it was. Who will buy a faulty iPad... Stay away... this people are just here to cheat you. Do not buy anything from them.

Ordered an iPhone c grade online and the fingerprint sensor did not work, returned it. Ordered another and the screen was coming away, a large chip out of the body and the battery completely discharged after one hour, returned it. Contacted cex customer care and Ramson said he would ensure the next order was if good quality. I reordered for a third time. Ramson sent me photos of the phone that was dispatched to me. It showed a very dirty and marked phone, in fact it looked disgusting. I emailed Ramson at customer care and he was extremely unhelpful. I am awaiting delivery with trepidation and expect to have to return this one too. Will not buy from CEX again.

They sold me the collectors edition of breaking bad on Blu-ray which was £22 and send me the standard which was £15, they refused to refund the difference between the two and told me to send it back, but the post office is an hour away by car so would cost more than it's worth in fuel. They don't care how badly they treat their customers

It is not worth the risk of purchasing from this company. I received a damaged camera lens worth over 500. The company requested I return the item for investigation. They then returned it to me in an even more damaged condition and advised they would be honouring the warranty as their records show it was in working order when it was sent. I literally took this lens out the box and put it on my camera and it broken through no fault of my own. Do not risk buying from them. They cannot be trusted.

The iMac computer i purchased from CEX was in good condition, but was expecting an Apple keyboard and mouse. I received a tatty black Dell keyboard and a 2004 Apple mouse (that was faulty). The image showed computer with Apple keyboard and mouse and in the description it mentioned the same. Now they have changed all their pictures to display just the computer. Customer service is shocking and just quote company policies. I've returned my purchase as not happy with my experience. Never buying from CEX again.

Have tried to like CEX but they are just incompetent.

Twice I have ordered an item and twice they've sent me the wrong item.

The first time, messing up a christmas present. The second time, just p****** me off.

The customer service team seemingly don't care, just reply with standard "yeah we're sorry, send it back"

Sending things back and then waiting again is just rubbish. It shouldn't happen.

Plus they don't follow their own advice. For example, they say to return the item with a note from me asking them to send the correct item (like I should even have to do that!?), so, I do it anyway, only to find out they blatantly ignore that and refund you.

You might think, you had a refund what's the problem? I still wanted the item. So I had to go through the rigmarole of ordering it again.

Which they then messed up as described above.

They're just incompetent. I partly blame myself for being a cheap skate and buying used. Lesson learnt. It's not worth the hassle.

So your not told when you purchase a mobile phone that if you want to return because its not suitable for the person you are buying it for that you will get less than half the price you paid 3 days later... Oh but you can have slightly more if you accept one of their own vouchers! Not told this when I paid £150 and no signage on display in shop.

Pretty much what the title says a few months back I bought seasons one and two of primeval and just got around to watching it now. Only when I opened season 2 it also had season one inside.
CEX staff are totally incompetent, it was only a few weeks ago as well that they shipped the same three seasons of One Tree Hill twice, charged me for both and had the cheek to say that I had ordered two of each season, when my account clearly showed that I had only bought one. I will never ever be buying anything from this company again be that in store or online.
Total imbeciles. Only gave one star as I had to if I could give zero stars I would