CeX UK

Seems the rules are changeable! Beware their voucher system when you return DVDs bought from the shop - the voucher equates to the cost of the DVD if returned within 48 hours, ensuring you spend it in the shop. Fair enough, there will always be those times when you slip outside that time frame and receive a lot less. But do it too many times and the voucher system is withdrawn!

Purchased a second hand mobile phone and checked with staff member I could get a cash refund if I returned it within 2 days. Took it back the next day to be told by different staff I could only get exchange voucher. Manager refused refund and referred me to on-line customer services even though it was their error.

I 'sold' two HTC mobiles to CeX/WeBuy. One was returned to me broken. However the phone they returned was one I sent them. They promised to look into this but never did. And the other they never paid me for. I tried for 3 months to get the money or my phone back, I got nothing other than emails apologising and saying they were looking into it, or that a cheque was on the way, or the cheque must have been sent to the wrong address

So in sum, CeX/WeBuy stole two mobile phones from me. There are better companies out there. Good luck.

We bought a monitor and it developed a fault with the screen while under warranty and cex refused to fix it claiming it must of been damaged in store they claimed it must of been dropped yet now say it could be a number of things funny thing is they claimed they had checked it yet can not tell us exactly what is wrong with it so clearly hasn't been checked there just using the excuse its been damaged to avoid having to honor the warranty total rip off merchants

Honestly friendly staff but sometimes they can come off as rude, lazy and unprofessional. But the company self has its negative side. Where their prices are ridiculous expensive and over the top eBay prices which no one can afford.

Very disappointing service. Bought the wrong item by mistake (10 pounds) from central Edinburgh, then went to another store near my house (Leith) to return it and buy the correct one. They said that they cannot accept the original item back as I don't have the receipt (fair enough so far) and that if I go to the original store they will return my money. So I bought what I wanted from Leith (another 30 pounds), went to the original store, only to find out that they can only issue a voucher for the store! And when I contacted the complaints department they tried to prove that at both points of sale they informed me about their "policy", which never happened! Like I am crazy, and even though they explained to me the policy, i decided to go up and down in the city of edinburgh and start making complaints about it! Awful customer service, worst attitude I ve ever faced in the UK, especially from a retailer that size

Took £370 of mine for a graphics card, a week later it hasn't even been dispatched but they won't cancel my order or give me my money back either. Thank God I paid with PayPal, fingers crossed I'll get my money back, at this rate they're going to go out of business.

It's more expensive to buy an old game or anything really from here and the steal money from trade ins. One time I took my camera to trade in and they gave me a really low offer, I didn't want to do it, but then I saw that they had broken the memory card slot, useless pricks. It's a terrible shop and should be boycotted to maybe bring a new better honest version of a trade in place. It used to be, but now it's just a way to take people's money and as much as possible

I ordered a handful of anime dvds using there online website. 1 out of 7 turned up in acceptable condition... A good majority had replacement cases with fake covers attached which looked like they had been printed on an early 2000's inkjet printer. Disc was authentic, everything else wasn't. One dvd turned up with the disc holder completely broken, disc rattling about inside, severely scratched the front cover plastered in sticker residue from many failed attempts to peel the previous price tags off ASWELL as the dvd cover being inside out for some reason?

Rude, dismissive and couldn't give a toss about the customer. They clearly don't want to sell anything as Gloucester shop is always rammed with people trading in. That's fine but how hard is it to have a fast track till for those just wanting to make a quick purchase? Waited over 30 mins only to be snapped at by young man at till. Will never spend my money there again

Warranty not honoured on two separate purchases made by my two teenage sons. Who were stonewalled and bullied by staff at the shop - very poor behaviour.

I can't understand how they are still in business.

Bought a samsung galaxy 4watch £150 has a high battery drain 6/7 hours normal use, thought it was faulty, took back to wythenshawe cex who exhaustively tested it by leaving on a desk and pronouncing no fault found how unsurprising.
Normal stores give more than a 2 day return slot for possible faulty goods so I am presuming the 2day policy is supposed to be a get out of jail card for cex? Doesn't matter I'm not going back in cex again.

I had an old iPad mini 32gb. Brand new condition fully boxed, only used for 2 hours over 5 years, mint condition, no issues. Took it to Cowley CEX to sell after getting offered £35.
Was busy so after coming back to store an hour later they reduced the offer by £5 to £30 having (quite obviously a store policy) deliberately scratched it on the side with a tiny scratch!. I was fuming but having driven there I sold it anyway. Should of walked away with it. Complained to some hopeless Wally at cust services and got into a pathetic loop of we don't damage goods to reduce our offer sir over and over, I told him to F off. Having used this company in Wycombe CEX for many years and hundreds of transactions, with this disgusting tactic to maximise profits, I will never enter a CEX again. Dire way to treat a loyal customer.

I used to like this store, I got most of my consoles and games from there.
But the quality of the items they're selling seems terrible now.
It's like they've given up properly assessing things when buying from people and just sell on any old $#*!e, no matter if it's working or not.
We've tried to buy two really expensive Xbox One controllers from them recently and we've been sent a knackered pad with bits missing and then a pad with a analogue stick fault.
These aren't hard things to spot, anyone with a brain and/or a functioning eye could see that there's problems with the pad, yet they're selling them on at £70 a piece?
It doesn't make any sense.
It sounds a bit like they just don't care any more.
Will hopefully be refunded in a few weeks time but we'll see.
I think I'll be avoiding them from now on. Hopefully a business that cares about customers will soon take their place.

Terrible.
Item was sold as A grade. Perfect for gift.

It arrived. I got it out of the box and one if the buttons fell off straight away.

Cex reaction has been poor. I asked to return. They said they need to investigate with store before I can return. After raising PayPal dispute I had a reply asking me to send the item back. As 8ts over £100 value cex want me to pay for return insured postage. Then claim the postage back by cheque. I'm not convinced with their customer service and so don't trust them to send timely cheque. Plus, who uses cheques now?! I'd have to drive into town, park, get mask on, visit bank to pay it in. Ridiculous. I wouldn't buy anything from them again.

Order *******

When to the store to sell my PS4 after waiting ages for them to test it they came back saying the seal was broken and would not buy.after getting home we found that the outer box was missing the power lead. The controller lead missing.they give you nothing for your items £59 for a playstation 4 and the second hand games are more expensive then Amazon brand new.insulting people go somewhere else most of there stuff have faults

Stay away from this company. I have tried to buy a camera, after entering my cards detail the payment was declined, and they suggest to use a different payment method. Before using another card, I have checked my bank statement and I found a PAYMENT taken from Cex.

I have tried to contact them through their horrible website, but after 2,5 days I haven't heard anything back. The payment is still on my bank statement without any order made. I think I am going to lose 180£!

I ordered 10 DVD movies from the CEX website last month. 2 DVDs were completely incorrect. 1 DVD had a cover that had been unevenly cut at the sides with scissors. 1 DVD was scratched and wouldn't play. 1 DVD was not sent at all because CEX had (illegally) photocopied its cover and would only sell it in store even though it was listed for sale online.

Their customer service is virtually non-existent. They have no phone number that connects to anything besides a recording directing you to their website. You can send them a message and you might get a robotic reply a few days later.

A company this bad does not deserve to exist.

Ive sent two consignments to CEX both delivered on 21st April, its now 27th May and no change in the order status. It still read 'they're awaiting my goods'. I have twice emailed them and received generic unhelpful responses. I can't find a complaints phone number. I'm stuck with £550 of goods missing and I can't find out what's happening. I, like everyone else am fully aware of the current situation, however even today they're still accepting goods to buy from you. In their 'help' section it still states your money will be with you in a week!

Sent me the wrong game, refused to offer any means of replacement and then said that in order to get a full refund, I have to send back their wrong game(which is sold by them at £1)

It should be their job to fix this, not mine to send back their £1 wrong order, await a refund and then order again.

So I went pick up my surface pro 5 from Bromley branch. There are numerous scratches! (some scratch are 10cm long and deep) near the volume rocker is chipped, the touch screen isn't even working properly, there's dead zone on the screen where the touch doesn't work. The camera is partially covered by wire, speaker mesh is frayed/damaged, there's glue on the edge of the screen and there's some unknown dirt on the fold which looks like weed. They didn't just not fix my screen but managed to damage it even more, I am really disappointed and angry with the service!

Well, we bought a Samsung galaxy fold 3, it came without the protective inside screen cover and had a small damaged area on the fold
They insisted 'we' had removed the cover and refused the return. Pretty disgraceful really and will not use again.
The store we took it to said it should never have been sold in the first place as there was a damaged area near the fold, so it will probably fail at some point

They agreed price. Said phone was B grade. No problem. To then after check say the mute button was faulty. Put a sim from my work phone in it at counter & called it. Hey guess what it works fine. Mute on off multiple times no issue. Took to another store to be given same price to then after test be told the jack plug was intermittent? Not the mute button then? Reply no just the jack plug. So again I got out a sealed pair of unused earbuds from box & plugged in. No surprise that the system worked fine. Staff not happy to be told they had been filmed throughout from top pocket with own phone & that two stores had different imagery faults with the same phone. Total scam stay away from these awful crooks.