CeX UK

Bought son a PS4 for Xmas. But he couldn't work it as controller not working. Thankfully borrowed one which does work. Tried to exchange just controller at local CEX but told I have to take console in as well (even though console is fine). And then they can only exchange if they find it faulty and if they have one in stock. Basically they aren't interested. Will not buy from them again - surely this should have been checked before sending out. Very disappointed son on Christmas Day as well as a very unhelpful shop.

Absolutely terrible. The store is filthy with incompetent staff. Don't touch it with a barge poll. Went in with my son and his ps3 with two controllers. They happily took the better controller and sent us home to get the missing usb cable. Fair enough... until we returned only to be told the ps3 which was worth roughly £50 was un tradable as the controller they had sent us away with was faulty. Why weren't we told this the day before? Really bad customer service in my opinion and very dishonest.

Research both the store you intend to go to and a general review of how many problems there are with honoring the 24 month warranty. I asked for an excellent condition unit that was up for sale, was told i could not have it at the end of the purchase and then offered a poor condition unit on the basis it had a 24 month warranty. Take it back to have it fixed / replaced as there is a software issue and i am told i've damaged it and there is nothing they can do. Take it up with customer services who basically will not accept any wrong doing from their staff. Avoid at all costs and take your hard earned money to somewhere reputable

Sold a faulty product on the basis it had a 24 month warranty onl

My 13 year old saved up his pocket money from chores and bought a used xbox from these crooks. The item failed after a few months so we returned it in the original box and with all the bits as they instructed. After they had it almost a month, they emailed to say the warranty seal had been tampered with so wouldn't do anything more than send the broken unit back. The item was in EXACTLY the state it was sold to us in and nobody touched the warranty seal at any point.

These people are uncontactable by phone so you can't even talk to a manager about it. They are nothing but thieves, selling the electrical equivalent of clapped out second hand cars. A disgusting outfit who offer a warranty and then lie to avoid you using it.

Took in about 38 children's dvds of which 8 where new not opened. They offered me 33pence or £4.something voucher.My granddaughter who was with me was looking at some DVDs in the shop. Came back and said two of the same title we were giving them were selling for £2.00 eachTook them across the road to a charity shop. We had also over 60 various other dvds straight to charity. Would not recommend this shop at all

Got delivered my ipad from cex today firstly box had a big whole right through it there was nothing protecting the ipad no bubble wrap etc. Then I turned it on and their was a passcode emailed them about this and they sent me some which where all wrong and completely disabled the ipad and now they aren't replying

Manager at CEX Islington, very unhelpful and lacked empathy. I've bought many mobiles from Streatham and Brixton branches, where staff have been very helpful and offered to assist me in transferring all my data to my new mobile. This manager refused to help me. I could not buy the mobile phone I wanted a Samsung S22 plus because he told me that I would lose everything from my old mobile once he wipes it back to its factory settings. All I wanted wS a bit of help to transfer to the new phone. Very unhelpful. I could not buy the mobile because of this. No advice offered. No support offered.

I have uploaded an E-mail to show you how they justify getting away with this. Basically I was having a quick look through CEX's electrical goods when I spotted a Pokémon Go plus device Being sold for £44.50 second hand when you can pick one of these up on Amazon Brand new for £39.60. CEX is an absolute RIP I'm still trying to find something to buy with a £35 voucher I was given after I had been told a specific graphics card would fit my P. C and it didn't, likewise with the ram I was told to buy. Never once had a reply from CEX I just think that they are Con men in sheep's clothing.

I brought a PS3 it to their store in Lewisham (London), they said they would test it and never called me back. They did not leave a phone number and If you wait longer than 14 days before going back to the store, they claim they can "dispose of the goods the way they deem fit", meaning they sold it and they do not give you anything. Just a bunch of thieves.

Awful they have refunded my money to someone else and will not give me the details my bank have asked for to resolve the issue
They have taken weeks to tell me to check my account when I have sent numerous emails telling them my account does not have the money and the bank has checked as far back as 2 years ago

I sold 5 ps4 games to them, and they have had them for over 2weeks, but they still have no giving me my money or voucher, still says waiting testing,
Ive sent several emails, some get ignored and other they sent me back 3 word email saying email someone else,
Stay away from these, i will never use this company again, they still have my items worth £40!

Purchased a wii u gamepad.
It arrived promptly, worked and came with a charging cable, but was disgustingly filthy with old dead skin and finger prints and was missing the stylus described in the product description.

Moreover, my review to this nature on their own site was rejected.

I took a perfectly good Samsung Galaxy S6 into the Barnsley branch today. The lad powered it up said that's fine, we agreed a price of £99 cash and he said come back in 40 minutes. So I did and this other lad said they can't buy it because when the camera turns on there's a SLIGHT vibration on the phone. Which is RUBBISH. I look after my phones and I swear on my stepkids' lives there is nothing wrong with it. Anyway I suffer from panic attacks and they caused me to have another one in the middle of the town centre with people starting at me. So no money and indignity on top...

Bought a laptop with 2 year warranty. Six months later developed a fault with a hinge. Was informed it wasnt covered by warranty as the laptop wasnt in the condition we sold it to you.! Of course it wasnt that is the problem the hinge has developed a fault. Awful company

Have just been completely mugged off by CEX.

I bought an Alcatel flip phone in the Brighton store for £18. But when I realised I bought the wrong phone, (was actually intending to buy one with a camera attached to it) I went to the Worthing store, expecting to return the phone or even exchange it for the correct mobile.

I was then told that CEX do not allow items to be returned unless they are faulty, even though this item was untouched, still in the packaging, receipt included, charger still wrapped up.

& even though their online Terms & Conditions state that items can be returned within 14 days, I had to sell the phone back to the store for £10 less than I had bought it for 3 days earlier.

It's so disappointing as I have been a big time CEX fan for many years and am always recommending to friends and family.

Staff members actively try to rip you off. Tried returning a game within the 2 day period to get another and was offered 7 pounds as they don't do that when it's listed in the returns policy. Tried to trade in a ps4 and was told they would have to deduct 70 pounds for a dent in the controller. Have no idea how cex remains in buisness everything is severely overpriced.

Bad shop business to deal with
Internal bias
Staff alowed to come from behind stall counter to instigate a fight with unsatisfied customer Polcys and procedures a joke
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Dont use this company in any way place is a joke and needs outside investigating sources esp.castleford shop.

Shop put wrong disk is packet. I wanted 3d got 2d. Asked to return item to test. Test what in reply? It's not on the box. We need to test the item for a refund! You didn't put the item in the box? But we need to test it. Take it to any shop. Take what? The disk. What disk? The disk you want to return. You didn't put it, in the box? They have the logic and reasoning on a dead goat. I don't care if the are polite if at the end of the day they are physically brain dead without logic or reason. Will never shop there again. £2.80 to park, £4 in fuel, double that if you want to return something. Why bother. They wonder why Amazon win. It's called economics.

Cex sold me a phone. My partner's christmas gift and they get in the money of my account...
Hours later they sent me a email about the cancellation of that ítem. They will return back my money in the next 10 days working... so when the christmas finish...
Im totally desolate... i spent all my money in that phone so my partner is going to haven't got any gift this year...
Thank you cex for sell items you haven't got and get all my money...

My phone hasn't worked properly since I bought it I took it back to the shop in Braintree after one week they said it was strange that the screen would not stay off. This was causing the battery to not last a full day. I thought they would replace the phone but they told me they would send it away and it could take a week to four weeks to repair. This I found unbelievably bad for the reason I had only had it a week and it had not worked properly from the day I bought it.

Don't buy from here as I had the item for one day and they don't do refunds on the day I got me item and when I taken it back they had to test it out and that 1st even tho I only had the item for 4 hours and they don't refund the item back on your card even tho I had the item for one day.forcing you to spend the voucher I got from the store. Shame on ya's cex not a happy customer ye going to lose all ya Customers the way ya treat people it's not on!

I lost all the data, pictures, videos and work files I had on my phone because the staff member forgot to tell me they wipe phones when checking them. I was not offered any format of genuine apology, the manager didn't even try and attempt to show me how to restore my phone after me repeatedly telling them it wasn't backed up. I am disgusted that they watched me stand there crying over the loss of irreplaceable memories without being able to show any care. I was just left there like an idiot. They then forgot to put my sim card in my phone so I had to miss my bus and go back to get it. Again I was dismissed and dealt with in a way that made me feel like I was in the wrong. Shocked and disgusted. Just because I'm dyslexic and gave trouble reading I shouldn't be treated badly because the receipt I signed tells me they will wipe my phone. I asked staff what receipt was for and was told to get my phone back after testing. Ridiculous.

I bought a poke ball controller online for £46.50. Argos sell them for £49.99. I checked in my local store and was told it was new. When it arrived it was in bubble wrap in a cardboard box. Clearly not new and hugely overpriced for something used. Avoid avoid avoid.