CeX UK

Rude staff in most stores I've been to. Their products aren't checked properly for fingerprints and other marks. I mean it takes like a minute to do so...

22 days in and yet to receive my product. Absolutely uselss and unprofessional. No method of communication whatsoever. Avoid this company at all costs.

Do not use CEX, they scam you out of your money. I bought my mum an Apple Watch for her birthday to only have it turn up locked to someone else's account, breaching GDPR law and I'm being refused a refund or replacement! Absolutely disgusting and money wasted! DO NOT RECOMMEND.

Appalling customer service, you've had hundreds if not thousands of pounds of business from me and you've thrown it away. Bought a 2GB laptop memory for £3.50 from you, took it home and it didn't work. After careful examination I noticed one of the chips was fractured! Having worked in electronics for decades I appreciate just how much effort it takes to fracture a chip (those things are tough). Took it back and was refused a refund on the basis that I must have done it on the way home. Of course there was no possibility it happened while being stored in the shop or that the assistant might have missed the tiny crack when they sold it. I've forgiven CEX for sending me entirely the wrong item on several occasions, fake memory cards, a dangerous fake charger and things being damaged in the post due to careless packaging but this really opened my eyes. Luckily I only wasted £3.50 to find out what you're really like. Never again, I'll certainly warn friends and family. What a rotten way to treat customers.

I asked a staff member to give me advice on a purchase, be said he was too busy. Very rude as well. He was tall witj rough facial hair. Never go in there again, the place is a rip off also.

I recently purchased a Nintendo switch console from CEX online. It was £270 (very pricey for second hand) and when it arrived it was missing the joy con grip' which is essentially the controller, so a fairly vital part!

I tried to find a contact number and very quickly found out CEX have no phone number and all communication must be done via email.

I emailed CEX explaining what had happened and I received an automatic email saying I would hear back within in 48 hours. 48 hours came and went with no reply, so I emailed them again.

I finally got a response apologising and telling me the missing part had been sent to me. 4 days later it arrived, I was out at the time so it was taken to my local post office where I had to pick it up. Upon collecting it from the post office, I opened it to find out they had sent me the incorrect part.

I sent another email to CEX and 4 days later they apologised and said another one had been sent to me. I asked them to confirm that it was the correct part and asked if I'd be getting any compensation for the time of mine they had wasted, as of yet no response from them.

It is now close to a month since my console arrived and I am still waiting for the controller that was supposed to be included.

Do yourself a favour and avoid CEX at all costs. They make mistakes, which to be fair everyone does, but after making the mistakes they have little care or urgency to sort it out and are happy to ignore a customer after they've got their money.

I am shaking while typing this review I have been swindled, bamboozled and led astray, I gave sold an Xbox One S to CEX for £101 they received the parcel 10 days prior to this review, daily I checked the status of the sale and it was constantly pending testing of the products, I decided to email them today I was then greeted with an automated email that says my product has been revalued at £63 even though I was promised £101, after a few back and forths there was no compromise. Disgusting customer service I hope no one else go's through what I went through

Ordered a ps2 game for my birthday 38£ silent hill. What came was a linx 8£ keyboard. To say I was gutted was an understatement.Id waited a whole week then to receive something totally unrelated just summed up the care that went into processing my order.Im now in the cycle of sending back the item to either get my game or a refund which can take up to 14days. There response was, after we've checked the item! I never needed a plug in keyboard as I don't have a linx pad cex. I just wanted my ps2 game! I'm still quite angry/upset.Ive bought lots of items from cex and generally I've had no bother. But the customer service is non existent! No number to call, all automated and all left to the consumer to sort there mess up. They will have have gotten my unwanted item back yesterday and I've still not had a reply to say if I'm getting my game. Honestly they may be a couple quid cheaper than EBay but at least you have buyer protection etc.Im seriously thinking of leaving cex, which is sad as I've bought countless items from them.

I bought 2 items online both were listed grade A which according the (almost hidden) grading section on their website means "mint". Neither were mint by a long shot. The first one I returned to my local store where the staff said it was more like grade B and also confirmed it had fault. The second one was also more like grade B and also shipped with grubby accessories that would have taken minutes to clean. I returned this, too, to my local store and was surprised to see the previous one I returned in their window as grade A!
I had no trouble at all getting refunds and maybe that is because they know another sucker will buy that item soon and hopefully not notice the fault or return it. The stores are very thorough when assessing an item to buy - they do not deem anything less than perfect as grade A. However, there are many complaints of customers receiving grade A items which are anything but perfect. Very odd...
The online customer service is useless, too. I'm guessing it's based in India, staffed by people who have excellent written english but who have never even been to one of the stores. They write polite but generic replies which rarely refer to the specifics of the case but just apologise and recommend you return the item.
I wouldn't recommend buying any item online from CEX where condition is a major factor. Actually I wouldn't buy anything from them at all.

I ordered a headset from cex costing me 74.99. The courier they used just left out on my doorstep whilst I was at work, he didn't even leave a card through the post or try a neighbour. All that was sent was a email stating where he had left it. When I returned home from work the parcel had been taken. Ups delivery service admitted liability to me over the phone and requested me to contact CEX to start a refund.
It's now been over a week, CEX have spoken to ups, they know the parcel had been stolen, yet a refund had not been issued and I just receive emails starting that the matter is getting investigated!
Surely having all the evidence, and ups actually telling you that there driver didn't even get the parcel sighned for!. You should of issued me with a instant refund and then carried on your investigation with ups. BUT NO I'm now waiting still, so close to Christmas for my refund... terrible customer service. I will not be using CEX AGAIN. Now my son may possibly go without he's Christmas present.

Bought a 2nd hand video card with 3 fans from Cex with a 2 year warranty. Discovered one of the fans had sheared off. Checked and found that it was still within the warranty. Brought the video card in for a warranty check. Was told, initially that it was determined that the damage was caused by the customer because the video card's case had been opened(I hadn't). Pointed out that if it had been opened I bought it off them in that state, seeing as it was a pre-owned product.

Later on told that the damage was caused by customer because "i had overpowered the card". Same thing, I hadn't because I don't overclock. Inconsistancy between reasons given shows they're lies invented to allow them to refuse to honour the warranty.

Cex are crooks, will never buy from them again.

Yes I have very much enjoyed playing on the game of which was dispatched to me very Quickly buy yourselves and Yes I have had the game before hence why I wanted the game again too play on, as I do enjoy playing on management style games that Transport Tycoon is like.

First time bought a phone got home noticed yellow screen (damage) refused refund so changed to a new phone was OK for a but but went in recently got a new phone the camera kept going black and white so went back got a voucher as they refuse refund again got a new phone headphone jack doesn't work in it they refused refund or a swap. Partners phone died so needed a new one but I warned her cex are rubbish with phones always faulty decided to get one anyway come home today and it's not getting signal at all. Comes then quickly goes now everyone in the family they get signal everywhere in the house except her new phone from cex. DO NOT BUY PHONES FROM HERE. ALWAYS FAULTY

I bought a playstation 2 and it arrived completely broken and smashed in the post. You have not fixed or resolved this issue and it's been 3 weeks so far. Help you to help me? I paid you money. How's that for help? You sent me a product which is unusable and broken beyond repair. How's that for help? You took ages to respond. No help. You offered to pay me money back if I can send the ps2 to you, I cannot as I am a high-risk individual (it is not, as you say merely a concern, I have been told by the government to stay inside until the end of June at least.) That is no help to me. I am now sitting here with a broken ps2 which has zero function. I am out of £50 and the 'help' you offered me is a solution which means, and let's break this down; at the very soonest I can get to the post office July 1st, then say the ps2 takes 3 days to get to you, then a week or so to process, then the 21 days for the month to go back into my account. How is that help? Also, please can you explain why my review has been taken down by CEX, with no swearing, threatening language or anything that breaks the rules or guidelines? This is not a good solution.

Only used it as a buyer, but not impressed. Prices are good and delivery is free but it can take AGES for anything to arrive, and customer service is almost non-existent!

I've placed an order on 22/7/19, four days later I've contacted CEX, why is my tracking still saying that "We're expecting it, Sender preparing item" Next day I had a public reply on trustpilot after i reviewed them.

"Thank you for your review.

I'm sorry to know that your order hasn't arrived yet.

Once dispatched, we aim to deliver orders within 3-5 working days. However, due to any unforeseen circumstances, if there is a possible delay, we request you to allow upto 14 days for delivery.

We are facing issues with Royal Mail lately and the tracking numbers are not being active. This has already been taken up with Royal Mail and we are expecting this to be resolved as soon as possible.

I see that you have been in contact with our support team who advised you about this. If your order doesn't arrive within the advised time frame, kindly reply to the email thread and we'll be happy to take it further from there.

We look forward to opportunities to amending your online shopping experience.

Regards,
Asif

Fair enough, I Waited 2 weeks and guess what?
Tracking still saying that "We're expecting it, Sender preparing item"
I now decided to contact Royal Mail and they said,
They never picked the item up from the seller.
LYING SCAMMERS, THIEVES

Bought in an expensive DSLR to sell as thought it would be easier and quicker compared to selling on eBay etc. What an absolute waste of time! Took the camera on Sunday. Another Sunday has just come and I haven't been paid. The camera works fine. I'm not sure if they are still yet to test it or they just don't know what they are doing since the store is run by kids.
I contacted customer support on this matter. Told I would get some information within 48hrs. Still yet to.

I won't be surprised that they break the item or claim it's broken just so they won't have to pay me and hope I won't notice. And then sell it as a grade A. If that is the case. I update as soon as I get information though

The whole franchise needs investigating. They are ripping people off. Most people come to this business because they need money or need a phone etc but can't afford the full sale prices.The website is also very misleading. They don't even follow their own policies. Ie test within 15 mins, bank transfer within one day etc. It's not true at all.

Company needs a full on investigation, a secret employee seeing what they do with people's items.

Bad Customer services
Bad refund policy
Bad customer response
No telephone available to call customer service
Refund policy is scam
Employee never keep their promises and lie all the time
Store manager always hides in back office
Most of their goods are pre owned there is a high risk of getting defected goods and their refund policy is scam you try to contact no telephone but they have an online form but the customer service is so poor.
If you want to buy from them you have to be a solicitor specialised in consumer law or a Judge working in the local county court or a local MP as it will be easy for them to penalise them for all wrong doing.
SCAM 100% Good luck spending hard earned money to this incompetent company

1p for each dvd what the actual word.
About 15 years back it use to be like 50p to £1 a dvd
I remember this as a friend made like £300 on 3 huge bags of dvds. I have loads of dvds no way am I taking them to CEX to get like a £1. What has happened. I got more from another site.
Sort your self's out CEX. PLUS TURN THE FREAKING MUSIC DOWN YOUR NOT A NIGHTCLUB.

Tried to claim a console i purchased off them as Boxed (and havent used since buying it has sat in the box as I never got round to opening it) is now graded as Discounted as it has a small scratch on it...

So they sold as in VGC and are trying to buy it back without me touching it as in dreadful condition.

SCAMMERS DO NOT USE

Staff also have no idea what they are doing - on a separate order I tried to trade in a EA sports road rash II mega drive game and their retro guy tried to tell me it weas American as it had a yellow plastic clip on it... THEY ALL HAVE THIS.

Bought an iPhone 6 in December 2017 for my daughter (cash payment), it stopped working within a week so took it back, gave me an iPhone 6s as replacement and wavered the extra cost (sounds good) iPhone 6s stopped working also so returned back to another cex shop(closer to home) and was told I couldn't have a refund in cash only a voucher to spend in store. I refused and I'm taking this further. I Wouldn't buy as much as a pencil from that place. STAY AWAY FROM CEX. I've rated them 1 star only because I had to rate them but they don't deserve 1.

Hi, I was reading reviews of this company. Very seldom, did I see a good comment.

Some time ago, when computer memory was pricey ( RAM or Random access memory), I had some to sell, but I took it into one of thier stores, and after extensive testing, I was told that it had a fault, so they gave me the offer of a fraction of the price, of what it was worth, or said they would part buy the working RAM sticks. I knew I had tested the memory on a test rig, I had at home, and it passed all tests, so I felt that was going to be a rip off for me. In the end, I went back to the store, initially they said they'd lost my memory, but I didn't sell it in the end, gained it back and sold to a freind, who used it for ages, without issue.

These people just scam you, say things are broken, then offer a fraction of the value of your goods, avoid at all costs.

If there is a good ending, I learned all about hardware and became a hardware technician. Offering a level of customer service in computer servicing and repairs, that a company like CEX could never aspire too. So happy days for me and my clients.

Please do your research, and try other retailers, For all things PC. I would recommend Scan Systems in Bolton or Novatech in Portchester.

I was looking online, for cheap games for my Xbox 360 as I can't affors much as I'm only 12 but I got 7 really cool but the coolest game is definitely WWE which was 3 pounds and I got all the games with my Mum games for about 20 pounds and it's amazing CEX is such an amazing business and has really helped me and I will probably come back soon as I need a upgrade.
Thanks Ethan Franklin.