CeX UK

Bought a phone on the 26th of January 2017 from the Sauchiehall street branch. I had it a week and realised that it was not connecting to a network automatically and I had to manually reconnect to my network. This was no good to me so I bought another phone. I took the phone back to the shop today 17/1/2018 and was told that they would test the phone and could I come back into the store 2 hours later. I went back to the store and was informed that despite them not being able to loose a signal and test what I said was the problem on the phone and that the phone was working fine. I had a verbal exchange with the manageress who instead of listening to reason stated that as she could not lose a signal despite trying 3 different sim cards that the phone was fine and became very aggressive and started swearing and offering me £60 in vouchers instead of £60 in cash which was how I originally paid.The phone was within the 30 day cash back policy and it was faulty so any reasonable person should and would have expected their cash back. What kind of business cannot diagnose a fault, tell you that they cannot diagnose a fault and still deny you your rights? I asked to speak to someone above this very angry young upstart but she point blank refused. I would advise that anyone thinking of buying a phone from this company to really think long and hard about doing it as you will probably end up with a phone that does not work properly and out of pocket!

In April I sent my I phone 8 to C ex after getting an estimate of £208 as it was in mint condition and had never been used without a case and protector screen. After a week contacted them and was told that the phone was being regraded and the offer was now £133 without an explanation. After enquiring was told that there were deep scratches of the face of the phone. I told them that that was not possible as I had taken a picture of the phone before sending it and it showed no damage. The tried to say their engineers were trained and would not damage a phone and suggested it may have occurred in transit. I had packed the phone in two separate boxes and there is no way that would occur. They asked for photos of the phone which I gave them and after e mails back and forward they now ask again for photos and are clearly delaying matters. I have informed them I will contact trading standards and the police re damage to my property. I have since had to sell the phone at a large loss as there is a scratch on the screen. Do not deal with this crowd.

Some of the best first line service Ive received. Phil (Guildford Manager) was exceptionally helpful following a troubled bitcoin transaction. Definitely recommend. Thanks

Where do i start on the absolute shambles of an experience i had selling a console. First up was the 'no money' lie which went something like 'im sorry sir £65 is a rediculous amount of money for a store to have in a till, we need to send it via bank transfer' to which i inquired about the processing time where in comes the second wave of bull, 'since its a thursday if your lucky tomorrow but probably monday', i could have lived with that but lets keep going. Obviously my bank account was still empty friday so flash forward to monday... nothing, thought about phoning them to find out after a little google search they have no instore phone lines and there facebook is overflowing with unhappy customers, what a great choice i had made, what about tuesday... nothing, maybe wednesday? Nothing, its got to be thursday right? Empty, a new email though 'we tried to phone you, your console has failed testing' i check my phone to see no new numbers have called or tried to call me this week while also thinking if there ever was a time my console even froze nevermind didnt work, but alas no time popped to mind.
My advice? Go read one of the many pages where unhappy customers are building up on and realise you need to go somewhere else

I took 1 train to Liverpool street station the Elisabeth line to Whitechapel station. Cex is just next to exit of the tube.
I do know that they have a minidisplayport to hdmi adapter in stock is still available for collection.
4.pounds the cost i spent 4.60 in transport.
It was 6.10 pm till 625ish
4 sale assistants couldn't find the part.
One of them just come out in the shop and he started to open all the drawers in and out picking here and there little bags not even reading the labels...he was asking me is this?
Is that is this its that?

Wait a minute...who is the tech expert here? Me ir you?
Wrong!

End of tge story i went home empty hands and 5 pounds lighter...
Wauww

Cex will refund my travel expenses?

That is the second time bytheway...

Yeah refund...whate...
Forget the shops buy online!7

I had been shopping around for a decently priced graphics card to use in my pc, i finally settled on a gtx 980ti. After waiting a week for my card i put it in my pc and made sure everything thing was working... but my pc didnt post. After a couple more trys I smelt burning coming from my PC. The card was on fire. I turned off my pc and put out the fire before discovering a slightly gooey substance on the motherboard of the card. I realised someone tryed severley overclocking the card and when it came close to failing, they must have sold it. Dont believe the crap about them testing everything works before sending it out... they dont.

Awful. Sent wrong disc. Fair enough. Used my time to print the return stuff. Great. But no reply given to me, just refunded when i was told the correct disc would be sent out once returned. Like i wasent worth their time

So is that what you do? Send special edition boxes but just insert any discs you please and hope they dont notice and be all nicey nice but once you issue your redund thats it sorted when you didnt even request it, well i hope you dont plan on sending wrong disc and correct box to some other victum. Would not surprise me. DO NOT USE ONLINE. YOU ARE JUST A NUMBER WITH £ NEXT TO IT.

My 13 year old step son wanted to sell a couple of games to raise a few quid. However, due to lockdown he has had to send them in via post. I explained that he should send it via signed and recorded delivery for peace of mind but being an impatient 13 year old year he couldn't wait a day for me to go to post office with them so decided to send them right away by normal post.
That was 3 weeks ago and we haven't heard a thing from them. The address was wrote out perfect and had 3 1st class stamps on it and only weighed about 70 grams. (He weighed to check it was within postal regs) obviously it could of got lost in the post but the chances are that it made it there but because it wasn't a recorded delivery someone has decided to instead steal it.
Stealing from a 13 year old child - unbelievable
MAKE SURE ALL ITEMS ARE SENT VIA SIGNED AND RECORDED DELIVERY! ******* - thats the order ID if anyone from cex is reading this and cares enough to investigate for my step son. If so, i thank you.

The staff were friendly but the work done on my PS4 I took in there for repair is awful. They told me I should have it back in about 10 days but it took that long to leave the shop for the repair centre. I had to go in after a week of giving it to them to ask why nothing had happened. That was the second time I had to go back. The first time was because the staff member who originally served me forgot to give me a form that they needed. It finally came back to the shop unrepaired which I could have lived with if it had not been in worse condition than it was before. There was no problem with the gameplay before sending it off jut the picture quality. Now they've put it in safe mode and it won't even work enough to let me do anything about it. I can't get on it to get my game data off because they somehow made it worse than it already was. Thankfully they didn't charge me for it but I lost three and a half weeks waiting for it back. If I had known it was a lost cause beforehand I wouldn't have bothered. If I have any more problems with my PS4 or computer in the future then I would not bring it here. I would even travel further away just to get the problem fixed.

Brought a Samsung GALAXY S4 for £105 in May 2018, hardly used the phone as it was for work. In August 2018 the phone then stated out of the blue that it had no sim. The sim card was in place and hadn't been touched. I took the phone back to the CEX shop in Guildford Surrey where i purchased it as it had a 24 month warranty. They took the phone and sent me away for 40 minutes while they checked it. When i came back they said the warranty was void as there was a tiny crack in the rear external case of the phone. I explained that this has nothing to do with the Sim card not registering and then they showed me some bent pins where the sim card goes and said that i have bent the pins and that is why it doesn't work. I was furious as i had not bent the pins, I hadn't touched the sim card - why would I? Anyway the store manager basically called me a liar and said the phone will not be covered as it is accidental damage. There is no customer service phone number to contact CEX, i will never use this company again, this is the one and only experience that i have had with them.

I HEAR CUSTOMERS OF CEX THAT HAVE BEEN RIPPED OFF ARE TALKING ABOUT GLUING CEX STORES BARREL LOCKS WITH LOCTITE GLUE THAT IS AVAILABLE IN THE POUND SHOP!. I HEAR THIS GLUE SEALS BARREL LOCKS SOLID IN SECONDS!. I HEAR IF THEY TRIED TO OPEN THE SHUTTERS TO THE STORES IN THE MORNING THEY COULDN'T AS THE BARREL LOCKS WOULD BE GLUED SOLID & THEY WOULDN'T BE ABLE TO OPEN THE STORE!. I WONDER WHAT IT WOULD BE LIKE IF ALL THE PEOPLE CEX HAS RIPPED OFF & STOLE FROM ALL OVER THE COUNTRY STARTED GLUING THEIR STORES BARREL LOCKS WITH LOCTITE. EVERY NIGHT. I HEAR CUSTOMERS WHO HAVE BEEN RIPPED OFF BY CEX IN THE PAST ARE TALKING ABOUT STARTING A CAMPAIGN TO. RUN CEX OUT OF TOWN. POWER TO THE PEOPLE!.

I order an official sega 6 button pad online for £16.50 only to be sent a cheap chinese knock off you can get on ebay for £3.51

Right, I took an Oppo find n2 flip into store, in mint condition, and I mean mint condition. I said to the dappy looking sales guy, can it be graded before I trade it in, as there was £100 difference between A&B grades. After 10 minutes of him trying to find anything in the phone to knock it down to a B grade, he said give me a sec, and went to show his tester, who to be honest walks and talks, like he left NASA to work at cex, as there testing bit is behind the counter out of site, dappy came back 4 minutes later, saying there was a mark on the speaker, so it would be a B grade, I looked at what he was talking about, and there was a small bit of dust, where the case had been. I literally blew this off, and showed him again, but he said, as a mark was picked up in first inspection, it would still be an B grade. I said don't worry about it, and started to pack the phone back in the box, he muttered something under his breath, so I said. They would buy it as a B grade, then sell it as an A,
I will never enter a CEX store again, fully of idiots, who think there brain surgeons when it comes to electronics

They say you get items for cheap yet there cheeky $#*!s only buying a PS4 for £48 and then selling for £185 what's that $#*! about, yet the sell a ps5 controller for only £2 more than a USED PS4 controller
They really need to sort there $#*! out before they go bust

CEX is by far one of the worst companies i have ever purchased a product from. Amongst the awful customer service team, there is also the awful staff in stores. I bought an iphone 6s from them and was promised a warranty that COVERED accidental damage. To my distain the screen starts to bend and come away from the display on the mobile phone as they sold me a phone with non "Apple genuine" parts. They fobbed me off and told me the screen was coming away because i DROPPED IT. So not only did they deal with my complaint with the worst care ever, they also accused me of dropping my phone, i am very good with phones so knew this wasnt a fault of my own. I then went to apple and they gave me a report that sated that next to none of the parts in my IPHONE were real iphone parts. This means i was lied to about my warranty and i was sold false products. They make you pay full price for a second hand BRANDED product that next to no real parts in it. They treated me like dirt and the staff in the store were rude and lied to my face as well as multiple people i asked to go in and question. They really need to train staff on customer service and what their policies are because i don't even think they know themselves.

I tried to sell in a console and it was quoted £90 boxed by CeX a week later they said they regraded it and was giving me £37, I declined and cancelled and then they sent me the money for it and tired to keep the console, I said I would take legal action and then all of a sudden they are sending it back to me. A month or two ago I brought an iPhone SE, they send me a faulty one which randomly powered off, it took them 4 weeks to refund me, I ordered a replacement and the screen had terrible screen burns and ghosting and they told me that grade B includeds phones with screen burns and screen ghosting, to cut a long story short I am getting the phone repaired myself and then will bill them for it, if they refuse to pay the bill then I will take them to court.

They still use covid19 as an excuse to take 30 days to pay you or to refund you, that's if they will honour the warranty at all

IF I could give no stars I would! Do not I repeat do not order online from this company! I have no choice but to keep ordering until I get a right item as I have a voucher I have to use. I have emailed the managing director directly it's so appalling and I have had no help for the 3rd time I have had to place an order to get a correct item that works! 1st one cancelled, fair enough, 2nd GoPro wrong one, 3rd one A grade faulty and missing a vital part on camera And so back to local store again for refund! 4th told by online service to order again and they would help to ensure what is being sent is correct etc and guess what? Nope they didn't aNd have dispatched it anywAy! I have lost money in car parks and petrol and time wasted and I have a special needs son who came with me and it upsets him to queue and have to wait for them to check an item I just received in the post by them! I then had to get family help to have my son as he was upset and didn't want to go! I have no doubt I will be there again to refund my 4th order as it hasn't been checked! I paid more for an A grade to ensure this didn't happen but there was no point! No response to messages or emails in time either. No phone number and now I see why! Help my latest order number is ******* but I should all too late! Have had it now and wish I never bothered as it's stressing me out now!

I had this phone 4 months then the charging port broke. I got told it had a speck of dust in it and it was my fault. They told me to go elsewhere to get it repaired. Second Cex told me I had dropped it so therefore ii invalidated the warantee and they didn't want to know. THE WARANTEE ISNT WORTH THE PAPER ITS WRITTEN ON. Go somewhere else

Recently I purchased a 7200RPM 500GB SATAII Hard Drive from the CeX online store. The checkout went smoothly, and my order was despatched the next day.

When the item arrived, to my delight the packaging was exceptional! A (folded over) jiffy bag, followed by two layers of bubble wrap and two paper bags would ensure that any hard drive would survive the punishment of Royal Mail.

When the hard drive was revealed, I was astounded to find out that it was a Segate hard drive (In my opinion the best brand). But, on inspection, I found out that this particular hard drive had only an RPM of 5900 (As it was an energy saving model) I let this slide, because of the cheap price and hooked it up to my PC. No bad sectors, and it was a VERY quick drive in benchmarks.

All in all, a brilliant experience. Just a shame it wasn't what was advertised on the website.

I went through website selling half my DVD collection (keeping my favourites). I don't use them and thought why have them cluttering the place up. The site is easy to use.

I chose to receive payment via voucher as I had in mind to purchase 2 Google Chromecasts from them with the proceeds of the DVDs.

I packed up and posted them on the Tuesday (sent them via Collect and Plus) and received the voucher Sunday evening. I received emails letting me know they'd received the DVDs and when they had finished testing them. I also had prompt replies to a couple of questions I had regarding the transaction.

I purchased 2 x C ratings' of Google Chromecast, as the previous reviews of C graded items were good. I wasn't disappointed.

I think 1 product came with original cables and neither had original packaging, which didn't bother me in the slightest. Other than that, they're in mint condition and work brilliantly.

I can now use my TV more than my laptop or phone, as I can now "cast" everything to the TV.

UPDATE: I've been that impressed, that I've now packaged up all my remaining DVDs and sent them off too. I'm embracing the digital world. Now that I have Chromecasts, DVDs really aren't needed.

I was very impatient with them, yet they were professional, polite and patient with me over a query I had. I really can't fault them.

Its good for buying stuff but selling stuff is a scam because they sell fifa 14 for 4 pounds and then you get 1 pound of it this is for the ps vita but a then they sell fifa 14 on xbox one for £6 then THEY SELL FIFA 15 FOR £3.50 ITS A SCAM AND NOT A SCAM BUT I GOTTA SAY IF YOUR LOOKING FOR MONEY FROM SAY A STARFOX FOR THE N64 SELL IT ON EBAY TO GET YOUR MONEYS WORTH

I was going to sell a camera to CEX but after seeing all the bad reports about them on here i'll keep my stuff! Thanks sitejabber!

Slowly got worse until the point were they don't Evan book stuff onto the system a few quid off every time you sell something