CeX UK

I sold in my £500 gaming pc to CeX, they had to for a week, then messaged me excuse after excuse as to why they wanted to give me £120 for it, first they claimed the power cable was not original, then when I proved it was original, they changed their mind and said it's because the gaming pc didn't have a box.

I was not taking less so I asked for my gaming pc to be returned, another week passed by, a week turns in to two weeks, I email them saying where is my pc and where is the tracking number, they said that there was an attempt to delivery it and gave me the tracking information, I was in for 7 days straight I didn't miss any delivery. So I logon to the Royal Mail website it said "item at the stoke on Trent delivery office and they failed to deliver, I called Royal Mail who said my name and address was not associated with the tracking number CeX provided. I can only conclude that they lied and kept the pc or they sent it to the wrong person. My name is on my account it was on the box that I shipped there along with my contact details. So I emailed CeX a bunch of times and I get a one limber reply saying "we are taking this very seriously, please wait 3 days for us to find out where your pc was shipped" 3 days isn't taking it seriously. At this point I am surprised stressed and anxious about my £500 gaming pc. If it's not here in 7 days I will expire my legal options. At best this is theft at worst it's negligence and they lost it. How does any company lose a £500 gaming pc? It was shipped recorded, it should have been returned recorded.

I've tried both lots kr tracking information they gave me, one was uploaded to the CeX website by the store but always shows as invalid, the second one they gave via email shows my pc is shipped to Stoke On Trent it's disgusting, these clowns actions are criminal. Part of me wants to report them to the police but I doubt the police will do anything

First time bought a phone got home noticed yellow screen (damage) refused refund so changed to a new phone was OK for a but but went in recently got a new phone the camera kept going black and white so went back got a voucher as they refuse refund again got a new phone headphone jack doesn't work in it they refused refund or a swap. Partners phone died so needed a new one but I warned her cex are rubbish with phones always faulty decided to get one anyway come home today and it's not getting signal at all. Comes then quickly goes now everyone in the family they get signal everywhere in the house except her new phone from cex. DO NOT BUY PHONES FROM HERE. ALWAYS FAULTY

I bought a playstation 2 and it arrived completely broken and smashed in the post. You have not fixed or resolved this issue and it's been 3 weeks so far. Help you to help me? I paid you money. How's that for help? You sent me a product which is unusable and broken beyond repair. How's that for help? You took ages to respond. No help. You offered to pay me money back if I can send the ps2 to you, I cannot as I am a high-risk individual (it is not, as you say merely a concern, I have been told by the government to stay inside until the end of June at least.) That is no help to me. I am now sitting here with a broken ps2 which has zero function. I am out of £50 and the 'help' you offered me is a solution which means, and let's break this down; at the very soonest I can get to the post office July 1st, then say the ps2 takes 3 days to get to you, then a week or so to process, then the 21 days for the month to go back into my account. How is that help? Also, please can you explain why my review has been taken down by CEX, with no swearing, threatening language or anything that breaks the rules or guidelines? This is not a good solution.

I've placed an order on 22/7/19, four days later I've contacted CEX, why is my tracking still saying that "We're expecting it, Sender preparing item" Next day I had a public reply on trustpilot after i reviewed them.

"Thank you for your review.

I'm sorry to know that your order hasn't arrived yet.

Once dispatched, we aim to deliver orders within 3-5 working days. However, due to any unforeseen circumstances, if there is a possible delay, we request you to allow upto 14 days for delivery.

We are facing issues with Royal Mail lately and the tracking numbers are not being active. This has already been taken up with Royal Mail and we are expecting this to be resolved as soon as possible.

I see that you have been in contact with our support team who advised you about this. If your order doesn't arrive within the advised time frame, kindly reply to the email thread and we'll be happy to take it further from there.

We look forward to opportunities to amending your online shopping experience.

Regards,
Asif

Fair enough, I Waited 2 weeks and guess what?
Tracking still saying that "We're expecting it, Sender preparing item"
I now decided to contact Royal Mail and they said,
They never picked the item up from the seller.
LYING SCAMMERS, THIEVES

Bought in an expensive DSLR to sell as thought it would be easier and quicker compared to selling on eBay etc. What an absolute waste of time! Took the camera on Sunday. Another Sunday has just come and I haven't been paid. The camera works fine. I'm not sure if they are still yet to test it or they just don't know what they are doing since the store is run by kids.
I contacted customer support on this matter. Told I would get some information within 48hrs. Still yet to.

I won't be surprised that they break the item or claim it's broken just so they won't have to pay me and hope I won't notice. And then sell it as a grade A. If that is the case. I update as soon as I get information though

The whole franchise needs investigating. They are ripping people off. Most people come to this business because they need money or need a phone etc but can't afford the full sale prices.The website is also very misleading. They don't even follow their own policies. Ie test within 15 mins, bank transfer within one day etc. It's not true at all.

Company needs a full on investigation, a secret employee seeing what they do with people's items.

Bad Customer services
Bad refund policy
Bad customer response
No telephone available to call customer service
Refund policy is scam
Employee never keep their promises and lie all the time
Store manager always hides in back office
Most of their goods are pre owned there is a high risk of getting defected goods and their refund policy is scam you try to contact no telephone but they have an online form but the customer service is so poor.
If you want to buy from them you have to be a solicitor specialised in consumer law or a Judge working in the local county court or a local MP as it will be easy for them to penalise them for all wrong doing.
SCAM 100% Good luck spending hard earned money to this incompetent company

1p for each dvd what the actual word.
About 15 years back it use to be like 50p to £1 a dvd
I remember this as a friend made like £300 on 3 huge bags of dvds. I have loads of dvds no way am I taking them to CEX to get like a £1. What has happened. I got more from another site.
Sort your self's out CEX. PLUS TURN THE FREAKING MUSIC DOWN YOUR NOT A NIGHTCLUB.

Tried to claim a console i purchased off them as Boxed (and havent used since buying it has sat in the box as I never got round to opening it) is now graded as Discounted as it has a small scratch on it...

So they sold as in VGC and are trying to buy it back without me touching it as in dreadful condition.

SCAMMERS DO NOT USE

Staff also have no idea what they are doing - on a separate order I tried to trade in a EA sports road rash II mega drive game and their retro guy tried to tell me it weas American as it had a yellow plastic clip on it... THEY ALL HAVE THIS.

Bought an iPhone 6 in December 2017 for my daughter (cash payment), it stopped working within a week so took it back, gave me an iPhone 6s as replacement and wavered the extra cost (sounds good) iPhone 6s stopped working also so returned back to another cex shop(closer to home) and was told I couldn't have a refund in cash only a voucher to spend in store. I refused and I'm taking this further. I Wouldn't buy as much as a pencil from that place. STAY AWAY FROM CEX. I've rated them 1 star only because I had to rate them but they don't deserve 1.