CeX UK

Hi, I was reading reviews of this company. Very seldom, did I see a good comment.

Some time ago, when computer memory was pricey ( RAM or Random access memory), I had some to sell, but I took it into one of thier stores, and after extensive testing, I was told that it had a fault, so they gave me the offer of a fraction of the price, of what it was worth, or said they would part buy the working RAM sticks. I knew I had tested the memory on a test rig, I had at home, and it passed all tests, so I felt that was going to be a rip off for me. In the end, I went back to the store, initially they said they'd lost my memory, but I didn't sell it in the end, gained it back and sold to a freind, who used it for ages, without issue.

These people just scam you, say things are broken, then offer a fraction of the value of your goods, avoid at all costs.

If there is a good ending, I learned all about hardware and became a hardware technician. Offering a level of customer service in computer servicing and repairs, that a company like CEX could never aspire too. So happy days for me and my clients.

Please do your research, and try other retailers, For all things PC. I would recommend Scan Systems in Bolton or Novatech in Portchester.

I spent £68 on 2 games and 2 controllers and none of them work!
Don't you check the products before you sell them on for profit?!?

CEX has never let me down ever... it has the friendleist staff who will always help you make the right decisions on consols E. T. C. They also have a huge variaty of games from brand new to the timeless classics it all so has dvds i hugely admire the concept of CEX it is efectivly a black market for gamers of all genres and has exilent choice and i have never been let down or dissipointed when visiting CEX and it desevres more than its current rating so if u go out to buy or sell games CEX is definetly the place to go

When they say box it means everything in the box they say not just box! Just be warn. It's a joke of a company they even send the wrong items out as well online.

I had a job interview today with Cex and it was half and hour away from me. This is my second retail job so I was lowkey nervous but prepared. Obviously as it's another place it took me a while to get used to the buses real time but even before this I was prepared. Then I came to the interview I was nervous like really nervous to the point where I had to pause and take a moment as I suffer with social anxiety so when it comes to situations like this it triggers me more. So after I've composed myself I went into the store as my interview was at 3pm and I was at the town for a good 20 mins I went into the store like 2 mins after as it was raining and the shop was lowkey a walk. I go in and there's this neek with glasses starting at me as I walk in cos the shop was empty. Then I go to the counter and tell them I have an interview. From the second I walked in I could tell the "manager" didn't like me she gave me a weird look and then cancelled my interview saying I was "3 mins late". Obviously I was upset because I travelled like an hour to get here just for me to be turned away cos I was 3 mins late and only just about…I would understand if I was 5 minutes late but 3 minutes is a joke I even tried to explain to her it's my first time coming here on my own and she's over here talking about other people turned up 15 mins early. I know if I did that they'd turn me away. Honestly I'm glad I didn't get interviewed the manager looked like and seemed like a $#*! and it looks like a bunch of anime neeks working there and it already stunk from the moment I walked in avoid cex!

Bought a phone on the 26th of January 2017 from the Sauchiehall street branch. I had it a week and realised that it was not connecting to a network automatically and I had to manually reconnect to my network. This was no good to me so I bought another phone. I took the phone back to the shop today 17/1/2018 and was told that they would test the phone and could I come back into the store 2 hours later. I went back to the store and was informed that despite them not being able to loose a signal and test what I said was the problem on the phone and that the phone was working fine. I had a verbal exchange with the manageress who instead of listening to reason stated that as she could not lose a signal despite trying 3 different sim cards that the phone was fine and became very aggressive and started swearing and offering me £60 in vouchers instead of £60 in cash which was how I originally paid.The phone was within the 30 day cash back policy and it was faulty so any reasonable person should and would have expected their cash back. What kind of business cannot diagnose a fault, tell you that they cannot diagnose a fault and still deny you your rights? I asked to speak to someone above this very angry young upstart but she point blank refused. I would advise that anyone thinking of buying a phone from this company to really think long and hard about doing it as you will probably end up with a phone that does not work properly and out of pocket!

In April I sent my I phone 8 to C ex after getting an estimate of £208 as it was in mint condition and had never been used without a case and protector screen. After a week contacted them and was told that the phone was being regraded and the offer was now £133 without an explanation. After enquiring was told that there were deep scratches of the face of the phone. I told them that that was not possible as I had taken a picture of the phone before sending it and it showed no damage. The tried to say their engineers were trained and would not damage a phone and suggested it may have occurred in transit. I had packed the phone in two separate boxes and there is no way that would occur. They asked for photos of the phone which I gave them and after e mails back and forward they now ask again for photos and are clearly delaying matters. I have informed them I will contact trading standards and the police re damage to my property. I have since had to sell the phone at a large loss as there is a scratch on the screen. Do not deal with this crowd.

Where do i start on the absolute shambles of an experience i had selling a console. First up was the 'no money' lie which went something like 'im sorry sir £65 is a rediculous amount of money for a store to have in a till, we need to send it via bank transfer' to which i inquired about the processing time where in comes the second wave of bull, 'since its a thursday if your lucky tomorrow but probably monday', i could have lived with that but lets keep going. Obviously my bank account was still empty friday so flash forward to monday... nothing, thought about phoning them to find out after a little google search they have no instore phone lines and there facebook is overflowing with unhappy customers, what a great choice i had made, what about tuesday... nothing, maybe wednesday? Nothing, its got to be thursday right? Empty, a new email though 'we tried to phone you, your console has failed testing' i check my phone to see no new numbers have called or tried to call me this week while also thinking if there ever was a time my console even froze nevermind didnt work, but alas no time popped to mind.
My advice? Go read one of the many pages where unhappy customers are building up on and realise you need to go somewhere else