UltimateRentalGetaways

I booked with ultimate getaways last month on January 4 2016 for my Anniversary (50th). I have to give credit when it's do and customer service was a plus, and I am very big on that by the way. I was undecided at first to when exactly I was to us my package I have 4 children and 5 grandchildren so I decided to give my Orlando part I my package as a gift to my children. That alone stole me. My husband and I enjoyed the cruise to the grand Bahamas and also our resort stay... The date to go back home creeped up so soon :( but I honestly enjoyed my vacation and would do it again many more times. -Jessica

I would first like to say my friends and I had a great time in Arizona at the London Bridge Resort in Lake Havasu City, AZ... we had a 3 bed room condo and a full kitchen. The total days we spent was 8/7nights... we were able to visit the grand canyon... that was amazing... I enjoyed our trip this to the max. Ultimate Rental Getaways is a very well organize business... customer service was a plus. Every time I had a question someone was available to assist me. I wasn't assigned a personal travel agent due to the package I picked but I never had a problem when I was ready to book my vacation. I purchased this package December 2015 and planed on using it December 2016 that recently just passed... I would have wrote a review when I got back home but with work and kids my mind went nuts... I am planning another trip next March 2018 and this is the company ill be booking with.

Hello I would like to say one they are very much real it's not a scam. I mean I thought they were at first but I gave it a shot. I signed up back in April of 2015 and I recently booked my vacation this past October 2016 in Orlando. I have my sister who lives in Tampa so it was convince for me. I'm all the way in Washington so yea it's a long flight... however my booking went smoothe I mean yea there was one problem when I got to the welcome center I noticed I forgot me itinerary and my ID at the airport I didn't remember my booking ID# my husband took the kids to get something to eat while I was Suppose to get us checked in so I guess you can say that's my fault... I was able to have the people at the airport fax a copy to the welcome center and pick it up the next day it all worked great... to make the long story short my family and I enjoyed our vacation here in Florida we were planning to come anyways but we literally saved almost 2,000 bucks by one phone call. I hope my review was helpful for all the potential clients... I do apologize for those who lost the opportunity. TM

Purchased 1 week package approximately May 2020.

Now April 2021 they don't answer their phones.

Buyer beware especially deals over the phone.

I booked a vacation through this website, and it turned into a disaster. Without my knowledge or consent, a third party(evidently a mega-property manager) cancelled my original reservation (confirmed by Ultimate-Getaways) at the hotel I had booked in Mexico, and booked me into a sub-standard room in a hotel far from my original reservation. As I had already paid for the original reservation, and it was late, I had no choice but to travel to the new hotel. The room was little more than a storeroom with a bed, in an undesirable part of town. Three times the following day I tried to contact Ultimate-Getaways, without success. As I had already paid for the week's stay, and it was high season in Mexico, booking another hotel myself was out of the question. So we made the best of a very unsatisfactory situation. Upon our return the the U.S. I contacted Ultimate-Getaways, complained mightily, and asked for a refund of my reservation payment and the original membership fee. I was told the company was sorry for my ruined vacation, that they would investigate and would take appropriate steps to rectify the damage. After three months of weekly calls to the company, I still have been given no explanation of how or why my original reservation was changed without my knowledge or permission, and nothing but a continuous re-around with regard to reimbursement, with no resolution in sight. I have finally given up hope of a reimbursement. My strong advice - do not do business with a company which shows such callous disregard of customer care.

The only way to get someone to respond to your emails or phone calls is to report them to the better business bureau. Back in 2019 when I first tried them out their customer service was better and actually semi-responsive so I was able to book part of my package (NOT THAT IT WAS ANYTHING SPECIAL…1 star cruise line and 2 star hotel/motels) but in recent years it's legitimately impossible to reach anyone so DO NOT BUY because you will not be able to book. You cannot book any portion without speaking to an agent (none of it is self-booking). Last time I spent months trying to reach someone and ended up reporting to BBB over shadiness. Someone from the company contacted me back so quickly and suddenly looked up my history of phone calls and emails claiming I didn't call the times I did so I showed proof of my phone bill (can you believe I even had to do that?) and then she claimed they must have had system issues…girl, I been contacting and leaving messages for months and you're going to argue with me that because you only have records of 6 out of 11 contact attempts (all of which went unanswered) that I shouldn't haven't reported the company? Gtfoh 0 contact attempts should go unanswered especially for a paid service. It's one thing to be lenient and understand with employee shortages but don't expect people to just throw their money away at you, you're not a charity.

I purchased my package with ultimate rental getaways last month May 12,2016 I bought a 6/5nights in Orlando and 3/2 cruise. Even though I was kinda hezatent about going down to Florida in Orlando because of the tragic that happend there... I did promise my kids if they all passed to the next grade level I'd take them to Disney world. I have a 14,11 and a 5 year old all boys. Yes very challenging to handle but love them dearly. I didn't think we were able to book as soon as we bought this package because they do require a 30 days advance notice. However I was able to explain them my situation. I will be getting married next month on the 10th and promised my kids before I leave for my honeymoon I'd take them to Orlando. We just can back from our vacation and I wanted to share my experience with the company to the world. Customer service was extremely helpful I've called 7, 8, 9, 10 o'clock night at times and always was able to speak to someone. I asked all the questions in the world and each and every one was answered properly... by the way Florida is beautiful even though we got caught in some rain in Orlando it was still a blast. Although I'm not a cruise person my family and I did enjoy the Bahamas beautiful island. Will I do this again absolutely I already bought a package for our honeymoon it's called the dream week I'm working with one of the ladies in customer service she is helping me plan it out... to all the families out there that are thinking of buying a vacation package with this company it is worth it. -Isabella