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UNice

Overview

UNice has a rating of 4.5 stars from 698 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with UNice most frequently mention customer service, great quality and fast delivery. UNice ranks 2nd among Wigs sites.

service
148
value
77
shipping
80
returns
64
quality
349
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21,313 reviews
+136
How would you rate UNice?
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California
1 review
0 helpful votes
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Awesome customer service
February 15, 2025

I just love UNice customer service. They're extremely helpful and friendly. When it comes responding back to a customer, they're on it. I've never had a bad experience UNice customer service reps. The quality of their hair is fantastic. I've ordered from them multiple times. UNice products and customers is never a let down. I highly recommend ordering from them.

Date of experience: February 5, 2025
Texas
1 review
0 helpful votes
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Top tier!
January 17, 2025

Easy and seamless. The unit I received was able to be worn right out of the package! It is beautiful! No cutting or gluing necessary. I am a low-maintenance girly who doesn't like to look like it. This was perfect for me!

Date of experience: January 12, 2025
Virginia
2 reviews
0 helpful votes
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Can I just say I love UNice!
January 17, 2025
Updated review

These products (wigs/lace fronts) are accurate to the test!
Everything you see in the advertisements is 100% no gimmicks true!
I love this hair!
I bought one for my son's wedding in September 2024, and now I have purchased another one. The lace front I have is still in good shape, but I felt it's always good to have a backup that you can rely on. Style, fashion, and a superb wig—why go anywhere else?
Thanks, UNice!

Date of experience: January 15, 2025

Easy and self explanatory
September 20, 2024
Previous review

Easy and self explanatory

Date of experience: September 10, 2024
North Carolina
1 review
0 helpful votes
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Great hair
January 25, 2025

This is my first time ordering good quality hair and now I'm hooked I love it, very soft and silky. However I was a little disappointed to find that the hair was not as full and I could not just put it on and go as advertised. I purchased a glueless, pre everything with a drawstring, I had to use glue and foundation. I am definitely going to order again because I just love the feel of this hair. Also I received my order earlier than expected and there was a free gift included.

Date of experience: January 18, 2025
Arizona
1 review
0 helpful votes
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The wig is nice
March 17, 2025

As always the quality of the wig is great. I will say I'm not the fondest of the coloring job. I was expecting it to be darker and it was lighter and the way it was dyed makes the roots look uneven and not very blended. But overall still I good wig.

Date of experience: March 15, 2025
Maryland
1 review
0 helpful votes
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My wig purchase
February 10, 2025

The wig is made well, I thought I ordered the highest density that I could, however it was not as full as I would like it. Overall I was pleased and will order again

Date of experience: February 9, 2025
Virginia
1 review
0 helpful votes
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Excellent Customer Service and Quick Resolution!
January 19, 2025

I had an issue with my order where my package was lost in transit, but UNice's customer service exceeded my expectations in resolving it. Their team responded promptly and professionally, and they quickly processed a replacement after confirming my address. The replacement wig was shipped out promptly, and I received it in perfect condition.

I appreciate their commitment to making things right and ensuring customer satisfaction. It's rare to find a company that handles issues so efficiently and with such care. Thank you, UNice, for your excellent service—I will definitely be ordering from you again!

Date of experience: January 9, 2025
Georgia
1 review
0 helpful votes
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Express not so Express
February 20, 2025
Updated review

I was genuinely disappointed after paying for the express shipping and it wasn't processed according to shipping polices. The wig came after I left the city and had to stop at Unice store in Inglewood to buy a wig because I couldn't spend Valentine Day weekend alone. Sorry this comment won't make the size of clientele change but I pray it changes the way shipping practices of the county.

Date of experience: February 17, 2025
Unice W. UNice Rep
1 month ago

Hi, Precious, we are so sorry for the inconvenience we made to you, but please trust that we never meant to delay anything. And we indeed thanks for your liking about our brand in the first place. And our specialized service customer will contact you to help you to fix the problem asap. If you need anything else, pls contact us freely.
Sincerely,
The UNice Hair Team


Great navigation and love the choices
February 20, 2025
Previous review

Great navigation and love the choices

Date of experience: February 10, 2025
South Carolina
1 review
0 helpful votes
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Amazing!
February 9, 2025

Amazing, beautiful full hair; overall I had a GREAT experience with Unicehair! I am a content creator know as KiaraXoX on YouTube & IG & I plan to do a full review on how GREAT UNICE HAIR is! Thank you guys so much for everything & continue to keep doing what you are doing 💕

Date of experience: February 8, 2025
New Jersey
1 review
0 helpful votes
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Wig was out of stock
January 7, 2025

After the disappointment with the first wig out of stock, they went above and beyond to make sure l got a another wig instead and they made me feel special, just hoping that l get this wig on time for my birthday, customer service was great, l will be doing more business with them,thank you

Date of experience: December 28, 2024