Uniplaces

I was happy to have found a place to live at last, so I made a reservation, and it was roughly stated that I would pay a total of 1350€ all inclusive for utilities and first rent, which was barely within my budget, but I made do. Then when I'd paid, the owner contacted me to tell me that I now had to pay him 1500€ too! Which comes to 3000€ in total! You can imagine that for a student this price is absolutely astronomical and impossible to pay! So I contact them explaining the situation and they explain that it was written if I pressed the little tiny arrow. SUPER. It's crazy to be so dishonest! Just say that the total is 3000€ plus the rent each month and those who can afford it will! And now that they've got me, they're refusing to pay me back! I'm literally unable to pay 1500€ and can't take the room, so I'm stuck. No matter how hard I try to explain the situation, they refuse to reimburse me, even though for a student 1350€ is HUGE! I don't understand how someone can be so dishonest and tell me "yes, but it was marked" when they know exactly what they're doing by putting it in very small print. I strongly advise against Uniplace, they clearly ripped me off. And now I don't have a room and I've lost 1350€... whereas a refund doesn't cost them anything as I'm not taking the room.

I want to share my terrible experience renting through Uniplaces in Barcelona to warn others about their lack of tenant protection. I rented a room through Uniplaces, paid my deposit in cash as requested by the landlord, and followed all rental conditions. However, when I moved out, the landlord refused to return my deposit with false accusations that I used her belongings and entered her room. In reality: She filmed me without my consent, which is illegal in Spain.
She denied me hot water and treated me like a criminal.
She made false claims about me using her things—when I didn't.
She is now ignoring my requests for my deposit refund. I reached out to Uniplaces for help, but they have done nothing to assist me. They refused to publish my negative review on their website, which makes me wonder how many other bad experiences they are hiding from renters. If you are considering booking through Uniplaces, be extremely careful—they do not protect tenants from fraud and abusive landlords. I will be reporting this case to consumer protection authorities and tenant organizations. Have you had a similar experience with Uniplaces or a bad landlord? Let's expose them together. 🛑 #Uniplaces #TenantRights #RentalScam #Barcelona #HousingFraud

An absolutely terrible agency and establishment. Stay as FAR AWAY from "Uniplaces" as possible. The "customer service" you receive reeks of incompetence. "Ana" was quite literally the worst customer service representative I have ever spoken to. Uniplaces WILL do ANYTHING to keep your money, even at the tenant's demise. They are not useful for international students, or any students at all, quite simply put. They will keep your funds and then observe the evidence and complaints you give them, do nothing about it, only then to take the landlord's side to preserve the contract. Highly unprofessional agency. I would recommend anyone here Housing Anywhere, as it is a much more transparent source for residency during your studies. Good luck to you all and don't forget to use a good, transparent, website like Housing Anywhere! Don't let this agency ruin your education experience!

P.S. Uniplaces flagged my original review for "defamatory content." Tells you everything you need to know about this company and how they will dismiss your situation for profit, and then try and silence you when you speak up. I hope this all tells you everything you need to know about Uniplaces. I will be wide spreading this review on all platforms to help college students around the world. No one deserves to go through what I went through with Uniplaces, especially when they are simply trying to better themselves and their careers through higher education. Good luck to you all and stay wary! Also, not to mention, they are conveniently not a part of the BBB (Better Business Bureau). I've seen many poor reviews of this company, particularly on Reddit, where people have shared their truly horrible experiences. Food for thought!

P.S. If you take this one down, I will simply write another one. Protective yourselves people!

The worst site, lie to tenants, lie to landlords allow listings to be changed, third party sites used,
Take the money and run policy, NO Helpline, virtually a ghost company be AWARE, they profit form problems by keeping the money.
Try and find an address or phone number, just harvesting money from misery

Unfortunately, I had to cancel my booking and the room was seamlessly re-let to another student I knew. Nevertheless, Uniplaces insisted on its strict cancellation policy, which meant that I lost the booking fee and the first month's rent (€700 in total) without anything in return. Very unfriendly and unresponsive customer service, out to maximise profit, unfortunately I cannot recommend. In future I can recommend everyone to use idealista.

The primary mission of this company seems to be taking your money without any intention of returning it. Here's what happened in my case:

I urgently needed to book an entire apartment for the same day. They responded with an alternative option from the same host at the same price. I clicked "Book" directly from the email. Immediately, they charged me €932.00 (€252.00 - is a servive fee).

When I checked my booking on their site, I discovered that I had actually booked just a single room in a three-room apartment shared with students – at the same price as the whole apartment! This was completely unsuitable as I was planning to stay with my wife and did not need a shared space.

Within 10 minutes, I contacted their support team. After some back and forth, they redirected me to another department via email, requiring me to explain everything from scratch, wasting valuable time on the same day I was supposed to check in.

Their final response was, "We are really sorry, but you clicked the button, so we can't help you or return your money." This left us €932.00 out of pocket and forced my wife and me to share an apartment with students, including all shared spaces.

It's incredibly frustrating and misleading to request the whole apartment and had a proposition to book an alternative with same price but just a room and end up with just a room with a same price, especially when they refuse to help refund the money.

My experience has been terrible, so far I consider it to be the worst travel platform. I strongly recommend avoiding hiring! Information about properties is sparse and unverified. The platform charges very high fees supposedly for mediation services, but, in practice, landlords can do whatever they want with tenants, placing them in delicate, unsafe, unethical, and illegal situations. Even reporting the problems I have been having with the platform, I am still waiting for some reasonable mediation. Don't use it!

I booked a room with uniplaces in Madrid which had an ensuite. As soon as I booked i realised the link no longer worked and it took me to a slightly different page that did not have the same bedroom details as I booked. I waited for the contract which arrived 3 days later and realised it did not have the right bedroom details again, so tried to cancel - but it was after 24 hours of booking which is ridiculous as they lied on their website and made me pay for a room that doesn't match the description, so I have lost £1500. Now uniplaces are not responding to me at all, so I would highly recommend avoiding this website at all costs! They are awful I can't believe people exist to be horrible in this world- students, workers and young professionals should avoid too.

I have a really bad experience about renting a home in milan by them. The owner refuses to pay me back my deposit. When I informed them, they just sent an email to the owner for more information and the owner even didn't reply them. But they still have the house advertisement on their website. I don't recommend it. Basically, they don't fix your problem if you face any.

Emailing every single day to the Landlord, reminding them to give back the initial deposit after we left the house 30 days ago, tired to this surreal situation, i told them i would hire a lawyer and sue the landlord. After this day, the landlord gave a lame excuse and return back the money.

I contact again Uniplaces to make a review in their site but they said tha after 30 days, reviews are not allowed. That's it, Uniplace is just a lame service sitting in a pile of golden eggs (real state in Portugal) not giving sh*t to their final customers, only the landlords.

Do not recommend this tool!

I had to leave my apartment after six days because it was unsafe (threats from landlord, no electricity, physical violence), and spent a lot of money on airbnbs until I managed to find a new place. I contacted uniplaces and they were very unsympathetic, they clearly didn't care, and didn't get a refund of anything, not the rent, not the deposit, not the €300 service fee I paid to uniplaces to "guarantee my safety at every step" lol what a joke!

I did a reservation for an apartment for myself and ended up with a Room... ok, my fault here. I told myself "ok, I'll stay with the room".

The demonstrated price was 2k for 80 days... to then, find out that I would have to give a deposit and even pay for the other months. And when I decided to cancel, guess what? You need to have 60 days ahead of the start date to get any refunds, with the exception of their refund... which was an absolute bull$#*! of 750 euros, to do NOTHING.

So I'd still have to pay 2900 bucks to stay those 80 days.
For the same period, I can get by 1300 on airbnb.

I just canceled and accepted the 2k money loss (huge money loss), since they won't reply any attempts of communication. Disgusting service, stay away.

I rented a room in Milan, Lorenzo Bartolini, by uniplaces and the owner was trustable. At the end she refused to give me back my deposit. I didn't cause any damages or anything. They also didn't help me at all. It's just wasting money. Never trust.

I've booked a room via uniplaces and when I went to move in and i was disappointed to see that the room and the whole place was so filthy so i just walked out and complaint uniplaces about that situation immediately. However they refused to refund or relocate me somewhere! And stole my money (my rent and their fee). They forget that - God does exist! Until how long will they digest that money!

Uniplaces nor the landlord don't deserve any stars. Both are unreliable. I don't recomend anyone to use Uniplaces. Everything is fine when things go smoothly but in case of any trouble they always take the landlords site against the contract.

The landlord doesn't follow the contract at all and only functions with money. He tries to take advantage of you in any way he can if he earns some extra money.
He also blamed me for many things that I didn't do or wasn't correct. And soo many other illegal stuff. Horrible experience!

I booked a room two or three month before my exchange in Porto on their website. They confirmed that I got the room and two weeks before my flight to Porto they declined my booking. They didn't help me just offered me a discount. So I booked again on their website and they confirmed it. Big mistake... two days before my flight they declined again and I needed to fly to Porto without a room and needed to pay extra money for a Hotel and had to get a more expensive room. They don't check their landlords. You can have luck when you book the room from a good landlord, but when the landlord wants to scam you, uniplaces will do nothing and will even offer the scamy room again on their website...

I booked a room that looked nothing like the pictures. The walls were mouldy, the door was broken, the floor was cracked and the kitchen was not as described.I reported the problem to the site within 24 hours of arrival, with pictures to prove it, and the owner admitted the faults but they were not fixed. I didn't stay in a place that was harmful to my health, but I still didn't get my money back. The costumer servise is not helpfull at all they never want to give you compensation.

Don´t trust Uniplaces! I booked what looked like a beautiful, clean little flat with a trusted landlord for 3 months in Porto. When I arrived, I realized the apartment had not been properly cleaned, there were hairs all around the apartment, the "outside area" that they advertised was completely covered in algae (so much so I nearly slipped & fell) and the cherry on top - bed bugs! I contacted Uniplaces within the first 24 hours & was told the complaints I had did not entitle me to cancel my stay & receive my money back. If bed bugs are not enough reason for compensation, I don´t want to imagine what they do consider valid. Avoid them at all costs if you value your health & your money. They refuse to take responsibility & they don´t have any regard for their customers.

One of the worst unethical companies that I have ever dealt with in my 38 years on this planet. I told them that I had a medical emergency and that I needed to cancel - 60 days in advance. I provided solid evidence by a doctor from my country, but it was "invalid". Was this because it was from a middle eastern country? A very racist behavior that's keeping a disgusting taste in my mouth. Uniplaces is trying to scam and until now I have not seen my money back. I will do everything in my power to expose this company to regulators in the UK, the EU and wherever they operate. I will make sure that media cover their unethical practices until this company revisits its consumer laws and hire an ethical committee to help them to stop exploiting people or shut its doors once and for all to keep the public safe.

They only show good customer support until you book with them. After moving to the apartment I found out that the apartment was not as advertised, I contacted them the second day to cancel it but they did not show any support, the 24 hrs guarantee period is not correct. Then, I requested to check out early (after 2 months) but the landlord kept part of the deposit with him, and I have contacted uniplaces then but still they did not help me.