United Airlines

My flight from MSN boarded at 6am so I arrived 1.5hrs early. Every airline with similar or later first departures was there to check bags except United. When asked they said UA would show up when they showed up, probably around 6. With their policy of 1 personal item (ie purse or backpack) I had to check a bag even though the flight in with Delta had no issue with my small carry on bag. To then have to run through security to make my flight I arrived for well before the check-in staff should be embarrassing for United.

Traveled out of Newark Airport to the Dominican Republic. Got there and was told my luggage wasn't on the flight. No one knew where it was. Was then told it never got put on the plane. Went back and forth with United which took 3 days to finally get. Had to pay out of pocket for clothing toothbrush shoes etc. Living Social booked the trip which sent us to the wrong destination then had to take a 6 hour cab ride and United would not waive the $200 fee to switch our flight back to the right airport. Living Social sent us to Punta Cana our hotel was in Puerto Plata. Never ever fly United Airlines!

I am only 5'3" and the coach seat leg room is so tight that I could not move! The passenger next to me was 6' tall and had to put his leg at an angle towards me, making it even worse. The customer service staff treats coach passenger as lower than low humans. I was on a flight from Las Vegas to Newark but ended up at the airport 4 hours too early. Even though the earlier flight was paractically empty and my later flight was full, they would not allow me to change without a hefty fee. When I made the request, the staff treated me as if I was bothering them with such a low level request. I will NEVER fly on United again.

We booked a direct, round trip flight from West Palm Beach to Chicago in March 2022. It was only by reviewing our flight for Friday the 21st that we found our entire itinerary had changed (no notice at all from United). We now leave an hour earlier from both cities; have to change flights in Newark NJ and arrive four hours after our original times in each city. As stated, we were never notified of the change and when called, United customer service said that it was an "automated change" and could do nothing to assist us regarding the flights. In fairness, the supervisor offered to "request" a $100 travel credit for each of us which I refused because we will NEVER fly United again!

Here's the big difference flying basic economy at United vs Delta w/o a bag/carry on. With Delta, you can check in at home, even w/o a bag/carry on. The advantage is you can arrive a little later or get there when boarding.

For no good reason, United makes you check in at the air port if flying w/o bags. Of course they use the guise that they want to be sure that you are not flying w/o a carry on. This means that you have to have completed your check-in process before boarding starts and if not then you will not be getting on the flight. They are both competitively priced but one trusts you more, gives you more flexibility and time and can manage the basic economy flyer more appropriately and that would be Delta.

United was going where I wanted to go and when I wanted to go. So I thought I'd give em another try. Shame on me. Pay for checked bag, pay for carry on, pay for my seat, delayed 2 hours, 15 mins at a time. I hope I don't have to pay extra for that.