business logo of Untuck It

Untuck It

untuckit.com
professional, classic, casual men, womenAge 26-45, 46-60 $$
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About the Business

Casual men's shirts designed to be worn untucked. Regular and Slim fit button-downs, sweaters, tees, henleys and polos. Now offering Women's button-down shirts. UNTUCKit offers 13 product categories—ranging from T-shirts and polos to sports jackets and pants—in addition to a wide selection of shirts, dresses and blazers for women. All UNTUCKit product is designed in-house at our New York City Headquarters. Our fabrics are made exclusively for us by top-tier manufacturers across the world—all of whom adhere to strict social and environmental guidelines. We test every batch of fabric to ensure the best possible quality and consistency, so all of our button-downs, polos, tees, Henleys, and more have that just-right length and fit perfectly


untuckit.com
+1 888-992-3102
USA
Founded in 2011
Clothing item from Untuck ItFashion apparel by Untuck ItMerchandise from Untuck It clothing lineUntuck It fashion product

Business Highlights

General

Year Founded: 2011
Target Gender: men, women
Target Age Group: 26-45, 46-60

Shipping

Shipping Cost: $10
Free Shipping: sometimes
Free Shipping Detail: for orders over $110

Returns

Return Policy: free
Return Instructions: merchandise must not be worn, altered, or washed.
Restocking Fees: no

Sustainability

Recycling Program: no

Product

Style: professional, classic, casual
Body Fit: regular
Available Sizes: Men's (S, M, L, XL, XXL, XXXL), Women's (S, M, L, XL, XXL, XXXL)

Customer Service

Support Channels: chat, phone, email, contact form
Support Phone: +1 888-992-3102
Support Email: questions@untuckit.com

Payment Options

Payment Methods: card payments, PayPal, Amazon Pay

Membership Programs

Rewards Program: Rakuten

How would you rate Untuck It?
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Reviews Summary

Untuck It has a rating of 1.9 stars from 50 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Untuck It most frequently mention and customer service. Untuck It ranks 3638th among Clothing sites.

service
17
value
18
shipping
16
returns
13
quality
18
New York
1 review
0 helpful votes
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Don't believe the hype.
January 11, 2023

I purchased two of the long sleeve "wrinkle free" non dress shirts before Christmas. I wore them and followed the cleaning instructions carefully. These shirts are not wrinkle free at all. I will not buy these shirts again.

Date of experience: January 11, 2023
Pennsylvania
1 review
0 helpful votes
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I purchased two shirts as a Christmas gift for my son---both were the same size, XL, regular fit, based on their sizing chart. One fit okay but the other shirt was way too small in the sleeves and tight overall. It seems to me that based on their sizing chart, two shirts of the same size and fit should FIT THE SAME! Both my son and I have made attempts to exchange the one shirt or get a credit for a future purchase but to no avail. I can understand why there would be no refunds on final sale items, but why would it hurt to EXCHANGE the shirt for a larger size or fit?

Apparently. There is no room in their policy (as with the one shirt) for exchanging a final sale item. So BEWARE, if you purchase a final sale item, be prepared to donate it or gift it to someone else if it doesn't fit the person it was bought for! Perhaps that's why they are final sale items---the sizing is incorrect and they need to move them out?

Date of experience: January 30, 2024
Michigan
1 review
0 helpful votes
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Someone referred me to this website and I tried to make a purchase using a Vanilla Gift-card and it's wouldn't allow me to do it, so I was refer to a live chat representative to assist. I have gave all the information about the gift card then I change my mind and asked her to cancel my order and credit my card and nothing happens. I called them for help and send a screenshot of the charges to the card and still nothing. I was told that they couldn't help me, that i needed to call the gift card customer service. I will never shop with them again. One and done. I lost $66 dollars of my gift card.

Date of experience: June 8, 2023
New York
1 review
0 helpful votes
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Shirt
November 6, 2022

Ordered from untuckit and site kept telling me they couldn't verify my credit card. I knew the card was good but tried another card, same thing happened. It finally said the order was processed after about 7 times. Two days later they said it was canceled and they refunded me my money. I called and spoke to a rep named Fernando. He said there was a problem with their website and were trying to fix it. He said he could order the shirt for me. Fernando took 15% off and free shipping. Two days later my order was canceled again and refunded. I decided not to try and reorder again. Will never use Untuckit again and advise anyone not to waste there time.

Date of experience: November 6, 2022
Connecticut
1 review
1 helpful vote
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Poor corporate response to easily solved issue created by untuckit. Store ordered pants, they never arrived. Company can't figure out how to get me the merchandise or credit my card

Date of experience: November 28, 2022
California
1 review
5 helpful votes
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They have a great hook. Their customer service is virtually non-existent! They are an e-commerce company that takes at least 10 days to deliver their product. Its been two week since I put my order in. They blamed UPS... said there was a scanning issue. I deal with UPS every day. When asked UPS was unaware of any problems.

In summary Untuckit asks all the money for their product and deliver inferior product. I suggest you buy your shirts on sale at Joseph Banks, have them tailored perfectly!

Date of experience: December 17, 2020
California
1 review
4 helpful votes
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SMALLLLL
October 8, 2020

Great idea fir a shirt. Quality and styling fine, but they are TINY. If you need a large, you better buy an xxl. I don't know if they're skimping to save money, or they think everybody is emaciated.
I will never buy another one of these without trying it on first.

Untuck It attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: September 8, 2020
California
1 review
6 helpful votes
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HORRIBLE QUALITY
June 12, 2020

I had a salesperson help select the size for me in a store. Within one month, my elbow went through the shirts, even a sweater. Don't waste your time with this garbage product. I thought I'd be getting reasonably good quality for $99 per shirt. No such luck. Cheaply made, imported garbage, probably made with slave labor.

Untuck It attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: April 14, 2020
Illinois
2 reviews
6 helpful votes
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Overpriced Product.
December 15, 2020

Lots of sizzle but very little steak. I bought three shirts from this company and each was of marginal quality. I actually like the "George" line at Wal-Mart and believe that these garments, from UnTuckit, emulate them quality wise. I noticed no appreciable difference, length wise, between the two. Spending almost $200 for three shirts may work for some, and I thought I'd try it once, which I did, but shall never make the same mistake a second time.

Date of experience: December 15, 2020
Texas
1 review
1 helpful vote
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Disappointing
September 15, 2021

I placed an order on 9/7/2021 and was scheduled to receive on 9/10/2021. This was later changed to 9/15/2021 (today). Its again changed to 9/21/2021. On contacting UNTUCKit, they are blaming UPS. I have no sale contract with UPS. This is my first time purchase from UNTUCKit... utter disappointment. I will promptly return the items as soon as I receive them, if ever.

Date of experience: September 15, 2021