business logo of Untuck It

Untuck It

untuckit.com
professional, classic, casual men, womenAge 26-45, 46-60 $$
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About the Business

Casual men's shirts designed to be worn untucked. Regular and Slim fit button-downs, sweaters, tees, henleys and polos. Now offering Women's button-down shirts. UNTUCKit offers 13 product categories—ranging from T-shirts and polos to sports jackets and pants—in addition to a wide selection of shirts, dresses and blazers for women. All UNTUCKit product is designed in-house at our New York City Headquarters. Our fabrics are made exclusively for us by top-tier manufacturers across the world—all of whom adhere to strict social and environmental guidelines. We test every batch of fabric to ensure the best possible quality and consistency, so all of our button-downs, polos, tees, Henleys, and more have that just-right length and fit perfectly


untuckit.com
+1 888-992-3102
USA
Founded in 2011
Clothing item from Untuck ItFashion apparel by Untuck ItMerchandise from Untuck It clothing lineUntuck It fashion product

Business Highlights

General

Year Founded: 2011
Target Gender: men, women
Target Age Group: 26-45, 46-60

Shipping

Shipping Cost: $10
Free Shipping: sometimes
Free Shipping Detail: for orders over $110

Returns

Return Policy: free
Return Instructions: merchandise must not be worn, altered, or washed.
Restocking Fees: no

Sustainability

Recycling Program: no

Product

Style: professional, classic, casual
Body Fit: regular
Available Sizes: Men's (S, M, L, XL, XXL, XXXL), Women's (S, M, L, XL, XXL, XXXL)

Customer Service

Support Channels: chat, phone, email, contact form
Support Phone: +1 888-992-3102
Support Email: questions@untuckit.com

Payment Options

Payment Methods: card payments, PayPal, Amazon Pay

Membership Programs

Rewards Program: Rakuten

How would you rate Untuck It?
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Reviews Summary

Untuck It has a rating of 1.9 stars from 50 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Untuck It most frequently mention and customer service. Untuck It ranks 3638th among Clothing sites.

service
17
value
18
shipping
16
returns
13
quality
18
Missouri
1 review
0 helpful votes
Follow Jobin D.
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Please do not purchase from this store. They have no customer service and deliver a product that will not fit and do not care about getting it right. I purchased a shirt using their online fitting guide. What a mistake! The shirt I received was at least two sizes too small. And the worst part of it all is that they will not take returns. It was a $55.00 shirt I bought in good faith and they will not allow me to return it. They will only issue an "in-store-credit" which means you get to pick out another shirt you are pretty sure will not fit you. I cannot believe these guys advertise as a small "American" business and do not care about hard working American customers. I am a teacher and I cannot afford to make a mistake when I buy something. I just thought all businesses would allow returns. NOT this store. And I made this as a Christmas present to myself to wear at my family dinner. Now I am stuck with a shirt that will not fit even most 15 year old boys. This company has a poor business model. Please save yourself a ton of money and hassle. Go with a company that allows returns for real.

Date of experience: December 23, 2021
Mississippi
1 review
4 helpful votes
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Sizing is inconsistent
December 13, 2020

Ordered three shirts exact same size. One so small could not button. One was too tight. The other was just OK.
Sizing is not consistent.
Untuckit did not respond to my TWO emails.

Date of experience: December 13, 2020
Texas
1 review
2 helpful votes
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Overpriced Garbage
April 26, 2021

Way overpriced. Material was thin and cheap. Sizes are not even close. XL Henley was 6 inches short on the arms and I could barely get it on. Avoid and keep searching.

Date of experience: April 26, 2021
Rhode Island
1 review
2 helpful votes
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While I was perusing through their website, I came across a solicitation to sign up for membership and the hook was they would provide an additional 20% off the purchase, so based on this I decided to sign up to take advantage of that offer. Based on the additional 20% off I proceeded to buy hundreds of dollars of shirts, which took essentially forever to arrive. Much to my surprise, the 20% additional discount wasn't subtracted from the purchase. When I called to inquire why The discount wasn't applied, I was told they don't apply a discount to a discounted item. Nowhere does it say that, when you sign up. Suffice it to say, that was very misleading, and deceptive. As a matter of principle, I have sent back every item yesterday and will never do business with them again, I suggest you consider the same. Ironically, even without the extra 20% discount, I would have ultimately purchased the shirts anyway. They lost a customer just to fulfill the need to get my email address so they can Inundate me with promotional emails. Good luck if you choose to do business with them.

Date of experience: June 27, 2021
Maryland
1 review
0 helpful votes
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Sizes
July 13, 2022

Just received two shirts I purchased for personal use. XXXL. Not even close, they fit my son perfect and he wears a Large. Won't make this mistake again.

Date of experience: July 13, 2022
Maine
1 review
5 helpful votes
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Too short
September 20, 2021

I get it. The shirt is made to not be tucked in but they look like you're wearing a shirt that's too small!

Date of experience: September 20, 2021
GB
1 review
0 helpful votes
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Such a shame that I have to unsubscribe both our accounts. Having found some excellent products from UNTUCKit, with such an investment in assisting with correct sizing, I. Made the simple request to stop the useless email marketing from the. Com, USA side of the company. No use, and promoting products not available here in the UK, especially Women's wear - which could be viewed as saving me money, but still frustrating.
Could this be communicated, no, anybody listen, no, anybody interested in feedback, constructive or otherwise, no. Emails copied, for weeks now, to management, no response, no interest at all.
Given this, and the plethora of other options, it will be untucked shirts from anyone but UNTUCKit from now on.
It was not like this in the beginning but, as often happens, companies have success, grow, and then cannot cope with customer care any longer.
This will only get worse, but the good news is that for all people out there, prices will start to tumble, but without any customer care or interest this will only sustain them short term.
Remember, as many other reviews say, UNTUCKit sizing is different, good when you find the right one, but getting there with any number of returns, exchanges, refunds, shortages of stock along the way will be very difficult given the absence of customer care / service.
Best avoid, sorry
Update:

AND it gets worse, no contact, no response, no interest only more and more unwarranted marketing emails, cannot stop them.
All businesses make mistakes, all have problems, and how they deal with them sets them apart, but NEVER have I experienced a company who do not listen, and where you cannot "reach higher" to someone that does give a ****, as they remain faceless and anonymous to contact!
And remember the products are good, once you get the right size but, as already said, unless you get it right every time, or should you need customer support for anything, forget it!
Such a shame.
You will however get to know which customer care agents like "cats", walking, outdoors or any number of personal details which, without any listening or actual customer care, is really just pointless, irritating and patronising!

Date of experience: June 15, 2022
New York
1 review
1 helpful vote
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The best shirts on earth
August 31, 2020

I love everything about untuckit! I'm obsessed with the shirts and how versatile they are and the customer service is above and beyond!

Date of experience: August 31, 2020
New Jersey
1 review
0 helpful votes
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5 stars
August 31, 2020

Best shirts in the game. Online shopping made Easy

Date of experience: August 31, 2020
GB
1 review
0 helpful votes
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Perfect linen summer shirt
September 6, 2020

Delivered in good time. Quality linen and perfect fit

Date of experience: September 6, 2020