I don't write a lot of reviews online, but in this case I had such a good experience ordering, and having my desk delivered, that I'm moved to write something about it.
In the last couple of years, like a lot of people, some of my work has shifted to working remotely at home. I work in media at a job that requires a lot of hours at a desk.
I was in need of a standing desk for remote work and many friends and colleagues had highly recommended the Uplift desks to me. So I was seriously considering the Uplift, but also some cheaper options.
I went to the Uplift website to have a closer look at what they offer. There were a lot of options available and at some point I reached out to them on chat with a couple of questions. I was connected with their representative, Avalon Myst, who was extremely knowledgeable about the desks and had all the answers at hand. Avalon also offered to help me with a quote for the desk with the options I was looking at and very promptly got back to me with that quote.
I decided to buy the desk and placed the order with Avalon, who turned it around extremely quickly and had the item shipped out in no time at all. This was in spite of the fact that I had messed up with a conflicting shipping address on my PayPal account, which Avalon notified me of and then corrected without delay. Then Avalon let me know that the desk was on its way.
Within 2 days of placing my order, my beautiful custom desk, with all the options, was pulling up out front in a FedEx truck.
In addition to being extremely practical, the desk is beautiful and is exactly what I was hoping for.
Avalon was attentive, friendly, and extremely helpful throughout the process – the outstanding customer service that went above and beyond made the purchase a great experience. I really appreciated that. If I were looking for a high-level employee for my company, I'd be trying to find people like Avalon.
In the meantime, I'm extremely pleased to have my awesome new desk here already.
Just wanted to say that the order placing process is very good and Danielle helped me with a quote and I just want to say thanks!
My name is Veronica and I'm a new customer of Uplift Desk. I wanted to carve out a few minutes to share my experience with you regarding one of your team members, Mr. William Clark. Will was the "lucky" guy to take my call over the weekend (last month - November) to process my order. Prior to connecting with Will, I've researched over the last few months Uplift Desk and its products. First of foremost, I'm impressed with Uplift Desks website. Hands down it is one of the best websites I have ever tapped into and navigated through. It is excellent.
Secondly, my experience with Will has been fantastic. I'm an Industrial Hygienist and one of my functions is performing formal ergonomic evaluations. Even with my expertise in the field, going into purchasing an electric desk for my daughter, I knew I would have a lot of questions. Will was excellent in assisting me through each and every question I had, as well as providing me his opinion when I asked him specific things on "Promo" items.
He was enthusiastic from the very the time he intercepted my call to the very last second we ended our lengthy discussion. He was very patient throughout the entire process. Even with my expertise, I had a handful of questions and again, he was just as enthusiastic in answering my first question as he was with my last. Did I neglect to mention incredibly patient…? :) I never felt rushed to get through my order and at the end of our transaction, I was very comfortable making the decision in purchasing from Uplift Desk. That partially was due to Will's outstanding customer service which as you know, is a reflection of the company.
I wanted to share my experience regarding the company and Mr. William Clark. Please feel free to share my comments with your upline management team. As we know, it is easy to complain. It takes time to recognize and acknowledge good team members and as such, I wanted to share my experience with Will.
Lastly, we started receiving our boxes approximately 1 week after ordering. My husband will begin putting the desk together this week. We hope our laminated desk is as great as the customer service Will provided and hope the quality Uplift stands by is fulfilled. I am sure it will be!
A Very Satisfied Customer
I had an issue with my power strip for my desk so I called in for assistance. Marianne was prompt and addressed my needs with ease.
Suspect the desk reviews on their website are all fake. I tried to post a negative and it gets deleted.
I just ordered an UPLIFT standing desk. Sam was professional in handling my request and order. Thank you!
Samantha Cobb was incredibly kind and knowledgeable in walking me through the process of my order. Thank you!
Pete Bney was of great help with the service I needed. He was on top of things and problem solved!
Thanks so much!
Avalon Reese was most friendly and helpful when I called to update my order, and took care of the matter in a matter of minutes.
I am a disabled veteran in need of a postponed shipment of a standing desk. Danielle Breed was extremely helpful in helping me with this.
Answer: Very easy, as others have said. Avalon was available immediately via chat and also helped with quotes etc from her personal email. A nice change from the typical bots most sites have!
Uplift Desk has a rating of 4.9 stars from 557 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Uplift Desk most frequently mention customer service, danielle breed and high quality. Uplift Desk ranks 1st among Office Furniture sites.