The ID card worn around my neck and the vest was used for the first time this past Christmas flying on Jet Blue, staying at a Hilton property (no dogs allowed) and going to various restaurants in Boston and Raleigh, NC. Without asking, Al we had to do was check in physically at guest services or the desk at the airlines a few minutes early, no questions asked and they bumped us up to bulkhead seats on one flight and "more room" seats at no charge. The dog was able to sit on our lap. She was so calm and happy to be with us, she never made a peep. She was welcomed in the hotel, every restaurant and just sat quietly at our feet. No $400 boarding bills, no separation anxiety, and just a wonderful experience all the way around. Excellent product, well made and comfortable for the dog. It made our holidays perfect and now there is no worry about having to ever leaving her in the car for even a minute. Thank you!
We love them and there's no questions when I take her with me. She stresses out so bad she beats up the others so they hide. Then I worry about getting home because I know she is anxiously awaiting my return.
Very kind and helpful customer service. I would recommend! I ordered a small collar and an extra large vest. The custom service notice right away and called to verify if the order was correct. In fact I needed both extra large. It avoided me unnecessary head aches.
Very good! Would recommend to anyone! All items I ordered were perfect and shipping was very fast! Now I am able to take my Rottweiler with me everywhere I go, no questions asked!
This team really had everything dialed in. They provide all the answers you could have and are there if you have any others. With package options, I was able to choose what was right for my family. The package arrived quick and right when they said it would. Thanks for being a reliable business throughout this process. Would definitely recommend!
Thank you Amanda, we appreciate your business and welcome you back any time.
This was so easy to do! I ordered the best package for my dog n I I even got a discount for ordering it within 24 hours! Thats why I chose this website. I received everything they said I would n Im very happy with my package. Thanks!
Lots of info, fast and easy order. Received everything ontime. Site worked fine... received additional cards with the description of the rights, which are very helpful...
Given that I have PTSD the process of registering an emotional support dog seemed very overwhelming but once I was on the website it was very straightforward and user-friendly. I accidentally ordered the wrong size vest and contacted them to exchange for another size and the return process and response from customer service was very thorough accurate And Timely. I have already recommended to three people who are total strangers this company because they had no idea where to start or how the process works. In the process the company provides a template letter which is phenomenal because that's one of the pieces that many don't understand or know how to go about completing. This company is hands-down top-notch and all aspects of how a company should be!
Quick delivery. Fast service. Received exactly what i ordered. Thank you. The sizes run a little big, having the straps that adjust to make the straps smaller would help.
I already ordered my medium and large set.
Thank you.;
The last minute decision to register our dog prior to an out of state trip sent me scurrying to find the best solution to our familys problem. Thank goodness I happened upon www.usaservicedogs.org. They are by far the most affordable, efficient and reliable service I have done business with online in a while. I received the email certificate and ID promptly as promised and everything looked and worked out great. Thank you so much!
Answer: Hi Toby, According to the Fair Housing Act, valid service animals and emotional support animals are not considered pets and thus are exempt from standard pet policies like extra pet fees or weight and size restrictions, or a no pets policy. Although rare, some jurisdictions may have laws in place allowing single family landlords and apartment complexes under 4 units to Registering your dog with us may not be necessary as all that is required by the ADA is verbal assurance that your dog is a service dog, and with emotional support dogs, you may only need a letter from a therapist to show your landlord on top of any registration papers.
Answer: Hi Darrel, Our registrations are recognized in all 50 states and we have a 96% satisfaction rating. We would also like to remind you that according to the ADA, registration is not required and the only thing that is required by law to have a service dog is verbal assurance that your dog has been trained to be a service dog. Registration ID cards, certificates, tags, vests, etc are not required by law although many people find that having these materials with them makes their lives much easier as they help to avoid hassle and allow people to instant recognize your dog as a service or emotional support dog. Additionally, many business establishments, apartment complexes, and airlines require the use of registration paperwork and/or vests, tags, etc so we would advise you to check in advance about what is required.
Answer: Unless you need an ESA letter, we do not ask for a psychological evaluation for the purchase of service dog identification accessories like registration IDs, vests, leashes, tags, etc.
Answer: Hi Judy, typically an emotional support dog would help with those conditions, although a service dog could be appropriate if it could be trained to assist you with specific tasks such as walking, getting out of bed in the morning, and alerting others to health episodes.
Answer: Hi Donald, please consult this webpage for more information about flying with a service dog on AA: https://www.aa.com/i18n/travel-info/special-assistance/service-animals.jsp
Answer: Yes, please choose service dog when navigating our site to purchase service dog identification accessories.
Answer: Hi Carol, please call us at 888-656-DOGS or e-mail us at orders@usaservicedogs.org. I will let our agents know to look out for your order. Thank you.
USA Service Dogs has a rating of 3.3 stars from 85 reviews, indicating that most customers are generally satisfied with their purchases. USA Service Dogs ranks 30th among Pets sites.
Thank you Donnalee for your feedback! We are very happy to hear we've helped make your holiday travel season fun and stress free. Good luck to you and looking forward to helping you out with anything you may need in the future!