U.S. Bank

Honestly, I have no idea why I have stayed with US Bank this long.
1. I change my business address through my business account rep. Apparently, that change never makes it into the system. Apparently, they snail mailed to the old address an important document that needed a signature. I never received it. They never called. They did not email. I received no notifications on my app. They CLOSED MY ACCOUNT and MAILED THE CASHIERS CHECK to the WRONG ADDRESS. No call, no emails, no warning. What?
I had to fly to California to reopen my account. And spend hours upon hours on their terrible customer service trying to cancel the cashiers check. And so on.
2. I lost my business credit card. They mail me a new one. I activate it. I go to use it. It doesn't work. 3 hours of calls later, they tell me its fixed. Its not. I give up for the day. The next day, I log into my account. All my credit card information and histories are gone. Poof. Eliminated. I call back, wait on hold for over 1 hour, and guess what? THEY CLOSED ALL 3 OF MY BUSINESS CREDIT CARDS. No explanation. No phone call. No email. WHAT THE ACTUAL EF?

Who the EF can run a business like this? These people shouldn't be in business.

Purchased tickets to Veuve Clicquot Polo Classic in NJ from official vender, FrontGateTx, on 4/27/23 $318.22.
Tickets delivered by email. 3 & 1/2 weeks b4 event, noticed receipt & electronic tickets had invalid times. Receipt said doors open 5 hours after event ended. Tickets said show time 14 hours b/4 event began.
Ticket times critical bc patron had to travel from Midwest to NYC to attend event, meet at ferry dock at designated time with valid tickets and take promoter ferry to event, patrons couldn't just show up at event.
Requested correction of tickets from vender initially, alternatively refund due to vender error - invalid ticket times.
Attempted to resolve for 3 & 1/2 weeks b4 contacting US Bank. Provided detailed proof of vendor error, copies of receipt and tickets with invalid times, copies of 3 week paper trail with FrontGateTx and PayPal.
US Bank denied refund, tickets non-refundable despite vendor error and refusal to rectify resulting in invalid ticket purchase.
Note: US bank customer agreed to non refundable purchase of valid tickets BEFORE receiving tickets with invalid times. Patron did not agree to non refundable invalid tickets due to vendor error.
I want my money and I'm not going away!
Pic 1 Electronic Ticket
Pic 2 Event Overview w Valid times from official website
Pic 3 Proof of purchase w "doors open" 5 hours after event ends

Picture this if u will... an elderly obviously dementia suffering man, over 85 elderly, walks into US Bank... after visiting 4 other banks... This elderly man was denied a loan for 80 grand by all 4. US Bank was able to approve the loan... to this elderly man. A little over 20% was spent paying off debt. He took the check for the remaining amount to his own bank and they refused to cash the check. The teller said they felt the man was being scammed. This money was then returned to US Bank. Within a year... the elderly man passed away... leaving the 20% of the afore mentioned the loan, to be paid off by his children. It's been 2 years since he passed away, and despite his family as well as their lawyer contacting the bank, multiple times to get the amount of loan payoff for this loan... no one has gotten back to them. They were served with foreclosure on his home recently as a way to pay off the debt which has now grown three times the original amount. Who gave this man the loan in the first place... this man could not remember his name or address but US Bank loaned him money?!?!?! No one has a problem paying the original owed debt... it has been offered more than I can count. US Bank continues to ignore countless attempts to contact and pay the loan... they have put his house up for auction instead. WHO THE HELL WOULD GIVE AN 85 YEAR OLD A LOAN FOR 80 GRAND? Who does that? Greedy Mother Truckers... W T F THE BANK DOESNT WANT JUST THE AMOUNT OWED? Is been offered and fallen on deaf ears... now his child whom is now living in this home HOMELESS.

I have had an account with US Bank off and on for 51 yrs. They have really gone to hell. I had 4 women mess with me because I asked for a Supervisor. US Bank messed up and I wanted to speak to someone smarter than a 5th grader. Well, long story short, I got a call from Ashley, Supervisor of US Bank in Portland, OR at 9:44pm, yes at 9:44 at night reprimanding me on my attitude and said I can no longer contact CS but I need to go to my home branch for any further issues. Then at 9:55am the following morning, I got a call from Jason, Regional Mgr. Telling me they are closing my account. I tried to access my account online to get copies of my statements but they had already blocked me before his call. So in conclusion, after over 50 yrs of service with US Bank, I can say they have become the WORST bank I have ever death and I would think twice about opening or keeping your account there. They hire idiots for CS that don't have a clue what they're doing. Which is why they mess up your account. So close your account and RUN before you become another victim.

PLEASE do not trust these people with your money I promise you you will regret it. First off, try and actually contact them I think it will tell you absolutely everything you need to know.

They don't have minus numbers for starts but they are the worse financial institutions never ever will do any type of business with this bank again.

Their online site sometime accepts my log in 50 % it will not so I have to redo everything.

Quitting their service.

I would give 0 or negative starts if there was an option. Extremely unprofessional and ill informed customer service reps. Each time you call they provide a different response as if rules change by the day at the bank. I called on Sep 3 to check on my pay off statement as they had overcharged me on my PMI. The rep said they will generate a new pay off factoring in my Aug payment which i made on Sep 1 and it will be generated in 24 hours and will be faxed to my new mortgage provider and emailed to me as well. I called up on Sep 4 to follow up as i hadn't received any email statement. The rep that day said it was a misinformation and they take 72 hours to generate the payoff statement and not 24 hours. I called up on Sep 7 and asked for my statement over email while I was on the call, the rep that day emailed me the statement and when i checked it was the same amount as earlier and they added an extra $20 for the statement FAX charges. When I asked. The rep said the Aug PMI payment isn't factored in until mid September so the amounts are same.If this is the case why didn't the 1st rep i spoke with on 3 Sep tell me that? I wouldn't have asked for the statement to be faxed again in that case and wouldn't have to pay extra charges for the same statement. Glad I am over with them. Not sure how much i need to follow up to refund my overcharged PMI payments. They need to have a log of hwat interactions was done by which rep with each customer else there is simply no accountability and each rep provides their own information per convenience and customer is at a loss.