U.S. Bank

This bank is full of sycophant workers as employees.the bank has no security over customers protection. Accounts I had a account with them when I first opened the account they were so unethical and so upset and concern about the amount of money that I had so unprofessional assumptions about my balance account every time that I would do a deposite they would get so up set and hyper to the point that they would loose their litttle cocarach mind and envy bottom line my account got hacked 3 times they allowed or let a criminal forge a check and cashed. Second a institution from out of state hacked my account and third a Xoom transaction got hacked they are so inept that any thieft can hack their atms or customers accounts the branch I used to do banking with replaced all the bunch of fat idiots with worst dressed up $#*!es this bank imposes to many conditions and regulations and fees to customers I chooses the bank back than because I was ignorante of their ways of doing business but as I kept using their service I got to learn them and came to conclusion of closing all my accounts with those idiots. They are the worst bank I ever known. They are to much caca. They do not even turn the lights inside I guess they are trying to save on a electricity bill. Hhahaha. They are ship. Chip meaning trash chip

I highly urge anyone considering US Bank to look elsewhere! Even after reading several negative reviews, I thought it couldn't be that bad and still gave US Bank a chance. I was dead wrong! I started the account online, because the local branch is appointment only. Due to additional red tape, my direct deposit couldn't start right away. This made my next corporate paycheck, a physical check. The check is drawn from a well known large national bank chain. When the deposit posted the next day it was not reflected in my ballance. National customer service said a two week hold was put on my paycheck, but said that they didn't know why. I was directed back to the local bank, but you can't talk to anyone at the local bank without an appointment, not even by phone. I made a phone appointment and waited through the weekend, US Bank is closed on Saturdays. When noone from the bank called me for my appointment I sent an emai about the no show appointment. After that a lady from the bank finally called me. While she was nice and explained that the bank holds all paper checks, except US treasury checks, she could not help me. She did however get her manager to call me after hours, the next day. Fast forward yet another day without access to my money. The manager calls, she demonstrated zero customer service experience and had a very callus attitude. Basically she advised that my corporate paycheck had low chances of collectability. The bank would not be reimbursing me for the overdraft fees their "without cause" hold created with my automatic payments and it was not the banks problem that I needed access to my money. She didn't even pretend to care or show any empathy regarding the burden the bank was placing on me. This bank does not appreciate or respect new customers. US Bank has horrible service and sneaky policies. Save yourself the hassle and go somewhere else for banking.

I had some issues with my "personal" bank account (non-U. S Bank) so my boss gave me the option to opt out of direct deposit and get a payroll card with U. S Bank since its a temporary job. It's now been four weeks with no card and no money. I called customer service last week and they could not find my information. I was extremely stressed thinking I lost over $2,000 of my salary. They eventually found my information and said the card was on its way and would arrive later that week. I gave it till Monday morning of the following week and the card did not arrive. I called back Monday afternoon and they informed me the card would be here Wednesday. Today is Wednesday, no card. I call again at 5pm, they said due to large call amount to leave my phone number and they would get back to me before 9pm. 9pm passes, I call back. Waited 1 hour on hold until finally a lady picks up. After I give her my information she hangs up immediately without assisting me in any way shape or form. I waited to see if she would call me back and she didn't, I call back waited about 30ish minutes, they could not find my information AGAIN. Not with my phone number either I had to give them my social security. It felt like I was being scammed, so unprofessional, and irresponsible. I even explained how the lady hung up on me and didn't even get a response, no apology, no acknowledgement at all. Anyways, was informed the card should arrive next week and I can not cancel it because it is on its way. 4 weeks of work with no pay. I need MY money. Not only do they not have a way for me to access my funds in the meantime but they also have no compassion.

When I called a couple of U.S. Bank branches in my area (Newport Beach California) to obtain information for opening a checking account none of the personnel at any of their branches had any idea about their checking account products, rates, minimums, and options or how to open a checking account. During my first call to their branch near the airport, a Hispanic employee woman (I know from her accent) answered the branch's phone and put me on hold to supposedly - let me find out. Not only did she put me on hold for a solid 20 minutes without ever getting back to me or letting me know why it was taking them so long, but when I hung up and redialed the number again she answered and wanted to put me on another hold. When I interrupted her and said she already had me on hold for 20 minutes, she replied and said she was still looking. At that point, I suggested she should take my phone number and call me back when she finds out, but to this date, which has been four days since then she has not called back. I even called the bank's 800 corporate/customer service number thinking it will be a faster service and a better experience but they too had no idea what they were doing. Their corporate/ customer service kept transferring my call back and forth to their various mortgage departments and all the other non-related departments until one of their experts dropped the call or perhaps even intentionally and willfully hung up on me. Following these two events, I called their 17ths Street branch in Costa Mesa/Newport area and when I told that branch manager (another Hispanic lady) about my experience, she became angry at me and began talking over me trying to tell me how great of a bank they are, and slammed the phone on me. When I called back to let her know what I now really thought of her and why I think this poor bank will be going down the sewers pretty soon because of the poor attitude of their employees and not the bricks and mortars that they are housed in, she would not pick up the phone during their business hours and my call was sent to the voicemail/answering machine at the branch.

The working conditions at US Bank, particularly for employees in the roles of 24HB and 24HRDBS. While I understand that no organization is perfect, I feel compelled to bring to your attention some significant issues that have been negatively impacting both employees and customers alike.

Firstly, it is disheartening to note that we are expected to work under the strain of recurring system issues on a daily basis. These technical glitches not only hamper our productivity but also create a frustrating and inefficient work environment. As employees, we strive to provide excellent service to our customers, and these constant system failures hinder our ability to do so effectively.

Additionally, there have been instances where our ATMs have taken customers' debit cards without disbursing any funds to them. This not only causes inconvenience to our valued customers but also reflects poorly on the bank as a whole. It is essential for us to prioritize the reliability and functionality of our machines to ensure a seamless experience for our customers.

Furthermore, it has come to my attention that certain staff members at US Bank have been selectively choosing which transactions to approve or leave pendingFraud department disable UID without reaching out to the Customers. Managers in the support chat really don't want to help. Online ops no help. They tell you there room for advancement however if your approved to started wealth and bank management and your added to the training schedule in IEX your manager can request to have you withdrawn from the class even though this was already approved, if you apply to other positions in the company because your trying to get out of 24 HB your manager can decide to reject your job advancement this company needs to knowledge that all employees know what there strengths and weaknesses are there if a banker tell you they want to be off the phones that tell you that's a weakness for them. Watch out cause they will fire you.

I can't believe they have an A+ rating by the BBB, obviously customer service and integrity are not part of the BBB's evaluations after reading all the reviews and complaints. It took 5 months, several phone calls and ultimately a complaint filed through the BBB to get a check that was originally issued incorrectly to the BMV instead of me. US Bank of course says they did nothing wrong although it is quite ironic that the check they finally issued to me was dated after I filed the complaint. And they sent me a letter full of excuses including that I submitted a request to have my mailing address updated. Ummm the mailing address they supposedly issued one of the checks to was in Indiana where my account never even existed, and I never made any such request to change my address. And funny enough, the original check (the incorrect one that started the whole thing) was in fact mailed to the correct address in NC. My car loan/lease originated in IL and then we moved to NC, so where did the IN address even come from in their system? They cannot answer these questions and refuse to acknowledge the errors on their side. And not once has anyone called me to discuss; I just get letters in the mail stating what they see as the "facts". I gave them the dates & times of all my calls (of which I took copious notes) and suggested that they review to get the real facts, but they have no desire to actually fix their issues, just brush them under the rug which apparently has worked for them as you can see their A+ rating by the BBB is clearly aligned with the 1 star rating from actual customers on the BBB website. I guess I won't be putting any cred into BBB ratings going forward.