Direct Express

I have used this company for my disability payment for 6yrs. They locked down my account and never contacted me. My card was declined at the pharmacy and when I called they said it was fraud and my own protection but, never provided any proof of fraud. They then said they would mail me another card in 10 working days. That is a long time to go without food and medicine. How is this protecting me?

You can't talk to a person. When you do they say they transfer you then it hangs up! They wont send you the paperwork so that you get your provisional credit. So you get victimized twice once by who ever hacked your account. Then again by DIRECT EXPRESS! Because they don't want to give your money back. Plus they stick it to you again by making you pay for another card. So then it's at least 90 days before you get your money back. They know your are on a FIXED INCOME They could careless about the customer and apparently our Government doesn't care either how poorly they treat their customers / citizens that are disabled!

That new "feature" to transfer money over to your bank doesn't work. I can't transfer money to cashapp. And social security won't let me use my bank for the money sent to the direct express card. These people suck and shouldn't even be in business. I have to go to one bank just to withdraw most of the money out and transfer it over to my bank institute which is a hassle and is very irritating! They Seriously SUCK!

I don't typically like to write bad reviews but this one should come with a warning. I wasn't aware my card had expired till I needed to use it. Once it's expired it's no longer good. Numerous times ive tried to use my card online & it's always locked. It takes days to finally speak to a live rep & it's never their department & or the call gets dropped. It doesn't allow me to upload funds or transfer to my bank account.?Online website isn't working either. I've needed access to my card several times over this past week, it's still locked. It is now day 4 calling customer service trying to get through to someone that's willing to help. #Horses#^+

Having trouble with automatic services February 1st waited 4 hours to speak to an agent. I'm still waiting on agent to answer. It's currently 2:30pm still on hold waiting on agent to assist me with card theft situation. Never go through these services not enough employees working customer service by the time Direct services answers thieves have already emptied your whole bank account. Better off getting a savings account elsewhere. Smh 🤦🏽‍

Suspect internal employee fraud as a result of my $200 taken not returned. On hold an hour at the least listening to the same ridiculous, annoying tune over an over plus the AI voice. Got a new card, used once and now can't access paycheck money right after fraud dispute. System says credit card invalid including other info entered, possible hack. They are crooks. Go with a true bank to get your SS funds, DE is horsecrap.

On hold as I write this. Again. This has been an all-day $#*! show. I was on hold before for two hours and finally someone answered and then disconnected. Unbelievable! Why isn't there information about how many are ahead of me on hold? Why is there not an estimated remaining hold time? Why is the hold time two hours?
And WHY IS THERE NO OPTION TO CONTACT CUSTOMER SVC BY EMAIL? WHY IS THERE NO AI CHAT? What the actual F__K? This is absolutely DEPLORABLE! INEXCUSEABLE!
I can answer those questions: Why? Because they have.NO COMPETITION! If they did, THEY WOULD HAVE NO CUSTOMERS.
There really should be some kind of punitive consequences to their not "bad" customer service, but their ABUSIVE customer service! I hope they one day soon get their comeuppance.

I reported money missing from my card I reported it on the 5th of the month and never received the complaint paper now I gotta wait longer for the reimbursement

Direct express is the worst ever. Hold time more then 1-5 hours. They talk over you. Don't get help and hold on all day! I have now changed my account to chase! I don't recommend this card for no one! Run before you get fraud and can't do nothing about it! Like I did! Terrible terrible people and service!

This is the WORST company I've ever dealt with. They have all my money, and don't allow me to use it to pay any of my bills. Every time I try to pay for something, they block my card, and even after calling to identify myself, they refuse to unblock it. I spend hours at a time on the phone with them, and they change the rules every time. Trying to use the card in public always ends up in humiliation. When I ask why they're blocking me, they say that's not a question they have to answer. Want to spend 12 hours aggravated on the phone, just to pay one bill? Put your money here. I only wish there were zero stars, because they don't deserve even one.

My son has a direct express card where his disability money goes too the people who work for direct express are thieving ur money and pretending they don't know and saying the can't help you or file a claim. I am asking every one who has a direct express card check ur money daily keep track they be thieving ur money right in ur face I'm reporting them to the news channel and I hope all of you come forward this is not right what they're doing to people money. And I'm removing myself from direct express card and get a bank account open from a trusted bank and leave direct express I repeat do not bank ur money with direct express they are thieves you have been warned.

I go to us bank to make a cash withdraw for my monthly benefit in the amount of $1000 plus $3 dollar fee. The ATM machine said hardware malfunction your cash has been retracted. Failed to dispense my money, but still charged my card this entire amount...US bank has not done anything to investigate and direct express has not even once contacted US bank ---- it's going on a week now! I have been out of money A WEEK, nobody seems to give a s***. Not even a provisional credit has been issued ON MY ACCOUNT. I've been using direct Express for over 10 years and have never had to file a dispute until now. I am not happy about how any of this is being handled both by direct express and us bank. Im sitting here broke and can't buy food or EVEN pay bills. It's unacceptable!

Direct express has the rudest customer service I've ever seen in my entire life. They should not even be in business. They do not care about their customers at all. If I could give them negative 10 stars I would.

Please no one use this card they make you hold for three to eight hours then hang up they will disconnect and hang up in your face I had no choice but to give them one star they don't deserve they need to close this company down and to think the government would use such bad people to do business with is a disgrace to our country what is this world coming to

I had 2 charges on my card I did not recognize in August 2023. I reported this and they had to shut my card down. They never sent me a replacement card, now it is September. I have bills to pay, my card is invalid, and I've been trying for 3 days and nights to get someone alive on the phone. The phone number says they're experiencing a large number of calls and to call back and then hangs up on you. Meanwhile my phone is going to get shut off in 2 days, I have rent. I have all kinds of bills to pay, I'm getting late charges these people are terrible.

This is the most ridiculous bank I've ever dealt with. They don't answer the phone lines they leave you on hold listening to their unpleasant music for a long period of time. Also you can't log into your account with their app without getting a error message. Their customer service department does not respond to written correspondence, disputes or refunds for money taken fraudulently from your account. In any case, it's impossible to contact this bank in a way that will be successful. Maybe filing a lawsuit will get them on track and into action. To be honest, I can't understand why the government chose this bank to distribute benefits or money to people. I think it was a worst decision.

These people are the absolute worst in customer service. They will put you through painfully frustrating hoops to try to get your card activated. I've been trying to help my mother who is a senior with bad vision. They won't offer assistance if an customer has another person on the phone trying to assist. It's been at least 10 calls (connected. Not to mention over 100 dial attempts to call), and still have gotten no where with these folks other than they need some other form of verification faxed to them after already having had sent them what they requested previously. They don't give a damn because their default excuse is that they are handling millions of accounts. Obviously they don't have anyone competent enough resolve issues.

My husband's direct express card was hacked. 248 times. Yes that's RIGHT. No money returned. He has contacted our state senator and the federal trade Commission. Hoping for some results. As direct express refuses to give him his money back. Please find an alternative way to receive your social security

New Direct Express App only allows a few most recent transaction, unlike the older version which was much better. Unfortunately I deleted to old version App and can't get it back. I'm very disappointed.

This co. Is bull$#*!! I have been calling cust svc for 3 $#*!ing days. Call will not go through. Listen & follow ALL prompts "transferring you to cust svc" then automated voice comes back and says "try later" CLICK! WHAT? I can't speak to anyone about my $#*!ing money? SSA needs to burn their contract with this $#*!ty company and put business elsewhere!

Card getting denied with no explanation, fight around for 20 minutes (on a prepaid phone) going through multiple mandatory messages, repeatedly told where to go in the menu to check balance which I don't need, finally get to "transferring you to a customer service agent" only to be told "We have a very high call volume, please call later." Up theirs, useless buggers

EDIT: 25 calls later, still nothing but the same response: "We're experiencing high call volume, call later." Utter thieving garbage and I can't access my money. There's a special place for companies like this.

I need to talk to a live person about my account. However, I've been calling all day bc the recording says they have longer than usual wait times! Does anyone know when someone can help me? I'm extremely frustrated!

Direct Express is worst for gov benefits. Second month use declined. Cannot get through to resolve issue. Last month, 7 days before getting through. Frustration of benefits being held hostage. 24/7 customer service is a lie. I have tried each day over 24 hour period. No matter time of day/night, they don't answer. It's cost me fees finding alternate ways to pay debts. Horrible!