Direct ExpressReviews 307

Have been trying for over a week to speak with someone about a replacement card and have got no where. I wonder if anyone actually works for this company never been able to address my issue and can't even touch my money scam the one that are already struggling. It's a big fat lie about the 24-7 customer service because no matter the time of day or night I still have no spoken to a single sole all while they have the money that belongs to me

On hold as I write this. Again. This has been an all-day $#*! show. I was on hold before for two hours and finally someone answered and then disconnected. Unbelievable! Why isn't there information about how many are ahead of me on hold? Why is there not an estimated remaining hold time? Why is the hold time two hours?
And WHY IS THERE NO OPTION TO CONTACT CUSTOMER SVC BY EMAIL? WHY IS THERE NO AI CHAT? What the actual F__K? This is absolutely DEPLORABLE! INEXCUSEABLE!
I can answer those questions: Why? Because they have.NO COMPETITION! If they did, THEY WOULD HAVE NO CUSTOMERS.
There really should be some kind of punitive consequences to their not "bad" customer service, but their ABUSIVE customer service! I hope they one day soon get their comeuppance.

DO NOT GET THIS CARD. YOU WILL OWE MORE ON YOUR BILLS BECUZ OF LATE FEES YOU WILL AQUIRE BCUZ YOUR CARD DOESNT WORK EVERY SINGLE MONTH YOU HAVE TO CALL THE. TO UNLOCK YOUR CARD THAT AHOULDNT BE LOCKED RO BEGIN WITH. BEEN TRYING TO CALL THEM FOR 5 DAYS NOW LATE ON MY BILLS BECAUSE MY CARD IS LOCKED THEY SAY THEY ARE OPEN 24/7 BUT NOBODY ANSERS YOUR ON HOLD FOR 5 DAYS UNTIL SSI BUILDING OPENS AND THEY HAVE TO CALL THEM & YOU HAVE TO WAIT FOR A CALL BACC FROM THEM I HAVE NO PHONE NIW NY SERVICE WILL BE SHUT OFF TONIGHT JUST WENT THRU THIS LAST MONTH. UNBELEIVABLE
STAY AWAY FRON THIS COMPANY
COME ON FEDERAL BANK YOU CAN DO BEYTER THAN THIS!

That new "feature" to transfer money over to your bank doesn't work. I can't transfer money to cashapp. And social security won't let me use my bank for the money sent to the direct express card. These people suck and shouldn't even be in business. I have to go to one bank just to withdraw most of the money out and transfer it over to my bank institute which is a hassle and is very irritating! They Seriously SUCK!

Direct express is without a doubt the worst possible way to receive your pension or social security funds. Their customer service is non existent taking numerous calls to even have a chance of getting a hold of a representative. Then they like to hang up on you while saying they will transfer you to another representative. Your deposits are most often late by hours and sometimes days. I can't conceive of a single reason they are still in business other than their government contract. Avoid at all cost.

I reported money missing from my card I reported it on the 5th of the month and never received the complaint paper now I gotta wait longer for the reimbursement

I have used this company for my disability payment for 6yrs. They locked down my account and never contacted me. My card was declined at the pharmacy and when I called they said it was fraud and my own protection but, never provided any proof of fraud. They then said they would mail me another card in 10 working days. That is a long time to go without food and medicine. How is this protecting me?

They shut my account down with no warning. When I got declined at the pharmacy they told me it was for suspicious fraud and for my protection. They never provided any proof for this. They said I will get a new card in 10 business days. It is a long time to go without food and medicine.

You can't talk to a person. When you do they say they transfer you then it hangs up! They wont send you the paperwork so that you get your provisional credit. So you get victimized twice once by who ever hacked your account. Then again by DIRECT EXPRESS! Because they don't want to give your money back. Plus they stick it to you again by making you pay for another card. So then it's at least 90 days before you get your money back. They know your are on a FIXED INCOME They could careless about the customer and apparently our Government doesn't care either how poorly they treat their customers / citizens that are disabled!

When you are not being treated, fairly about your own money, call the inspector generals office on DR Xpress and find another bank that can handle your money. Change your accounts the best way you know how and put them out of business and also file claims against them because what they're doing is fraudulent is unfair and they're treating people like their scum of the Earth. Please people file complaints with your inspector general.

So on December 2nd I was scammed out of a lot of money from my Direct Express card and the people spent it on Apple upon speaking with Apple apple released all the funds in the total of $579 now it is almost the end of February and Direct Express hasn't even given back $380 of it and they're giving us a problem if the money has been released from Apple why does direct express need to hold on to it lawyers are fixing to come in

Most of the time I cant even use the card.i have to go get a prepaid card and put money on it because my online purchases keep being declined what good is the dam card,who wants to spend hours on the phone trying to talk to someone about using your own money.

I am now a widow and single mother after tragically losing my husband to cancer. My son is entitled to Social Security benefits since his father passed. At this point, I am now six months into trying to deal with Direct Express. The first debit card that was supposed to be sent to me never arrived. It took me endless phone calls and an appointment at Social Security to be told to call "this number" (Direct Express) and request a new card. Took forever to get through. Requested new card. It took two weeks to arrive. I activated the card and now am on Day 9 of trying to transfer funds from Direct Express into my bank account. I have followed the WRITTEN instructions provided by Direct Express as to how to transfer funds. I am not a moron. I have a degree and have worked in the legal field for over 25 years. I would transfer funds (four times now) only the next day to find that the transfer was "declined" by Direct Express. Why? Who knows. They just decline it and don't provide any explanation. No communication whatsoever. Your only recourse is to call their 888 number (which takes forever to get through - today it took 35 minutes just to speak to a "live" body, and another 20 minutes to be transferred to a supervisor) Basically, I have found that (1) the "letter" (written instructions) that were provided to me by Direct Express is incorrect. The two customer services reps for Direct Express that I have spoken to in the last two days didn't know that this letter was included to customers with their debit card. The letter does not include correct instructions. For instance, they state to provide a "scanned copy" of the front of your driver's license, when, in fact, you must provide a PHOTOGRAPH of your driver's license, and not only the front of it, but the BACK of it, too. I have now tried four times to transfer funds, and four times it has been declined. Customer service can't help you. They don't have access to the reason why either. It's a complete guessing game as to what you did wrong, and the customer service rep doesn't know either. What a joke.

I don't typically like to write bad reviews but this one should come with a warning. I wasn't aware my card had expired till I needed to use it. Once it's expired it's no longer good. Numerous times ive tried to use my card online & it's always locked. It takes days to finally speak to a live rep & it's never their department & or the call gets dropped. It doesn't allow me to upload funds or transfer to my bank account.?Online website isn't working either. I've needed access to my card several times over this past week, it's still locked. It is now day 4 calling customer service trying to get through to someone that's willing to help. #Horses#^+

Having trouble with automatic services February 1st waited 4 hours to speak to an agent. I'm still waiting on agent to answer. It's currently 2:30pm still on hold waiting on agent to assist me with card theft situation. Never go through these services not enough employees working customer service by the time Direct services answers thieves have already emptied your whole bank account. Better off getting a savings account elsewhere. Smh 🤦🏽‍

If I could rate this business any lower I would. I don't know why Social Security signed me up for a Direct Express card when I already have a bank account. Since you can't even send people money with this card and I needed to pay my mother, I tried to verify my identity and my bank account so I would be able to transfer money from the DE card to my bank. Well at first I sent in my ID and they didn't accept it, so I had to send them my social security card and birth certificate too. They rejected all of my documents due to "inconsistent information" or some bs like that.

They told me to go to the Social Security office to file a request to get the money back from Direct Express. When I got there the guy didn't even know that was a service they offered. His coworker had to help him file the request. It's been months later and I still haven't gotten my money back. I have almost $4000 in SSI backpay stuck in that DE card and if I don't get my money next month I'm going back to the SS office to figure out what's going on. I have no idea how Direct Express is still able to be partnered with the government after all the negative reviews on here and other websites exemplifying their shady business practices. If I didn't know any better I would say it's a concerted effort to steal from the old and the disabled.

This is the worst busness I've ever dealt with. If you can even get them on the phone. I waited over 2 hours the other day on hold just to be dropped when they tried to transfer me.Since starting SS disability I received 2 payments on 2 different cards. So instead of putting it all on one card they gave me 2 which just confused everything. For over 2 years I asked them to put all my miney on just 1 card. They agreed and said that it was not right having 2 cards,said they'd change it. 2 years later they changed only because I was receiving only 1 check as of recent. So many fraudulent charges every month and trying to get refunded is just a joke. I loose so much money every month because of this. I truly don't know how there still in business.,PS,they also have no problem lieing and have to me many times.

Suspect internal employee fraud as a result of my $200 taken not returned. On hold an hour at the least listening to the same ridiculous, annoying tune over an over plus the AI voice. Got a new card, used once and now can't access paycheck money right after fraud dispute. System says credit card invalid including other info entered, possible hack. They are crooks. Go with a true bank to get your SS funds, DE is horsecrap.

All I have ever been able to do with the card is withdrawal money at an ATM. I can't pay bills with the so called account, there is no routing number or account number so I don't feel comfortable calling it an account. I can't pay for gas, cash app money to pay a bill. Nothing. This is a card for people who are plainly stupid about the benefits of a regular prepaid card which comes with a routing number, account number, transfer funds selection, order personalized checks, pay bills, and so forth. I wouldn't suggest this card to a homeless bumb.

I've been a direct express customer for over 10 years and never had any issues until the last 2 years. Back in 2022, I noticed fraudulent activity on my account and contacted DE and was able to get a refund and a new card. From January 2023 to October 2023, I noticed I had numerous fraudulent charges from Amazon, door dash and lyft on my account. It total to around $1042.00. Contacted DE to dispute my charges and received only $742.00 refunded back to the card. They also reissued me another card. December 2023, I haven't had the card a month before more fraudulent activity from Amazon was on my account, so I lock the card for the remaining balance and notified DE again to dispute the charges. So I was fixing to go to Walmart to take the remaining money off the card and noticed my account was -$598.00. I called DE again at the same time receiving 2 letters from the fraud department stating my claim was approved for $138.00 and another letter stating I was denied my claim and they closed the case. I contacted them after waiting a 1hr and 25 mins, transfer 3 times but the 3rd time they hung up on me. I called a 2nd time 2 transfers and was told this time that a merchant showed proof of the fraudulent transaction so I ask what merchant they couldn't give me that information and that I have to wait a total of 120 days after the investigation in which I already waited 45 days. Told me to call back on February 4,2024 to get answers on the investigation. It's sad social security office won't help assisting or addressing this matter. My child social security benefits has been stolen from this bank institution and I suggest a class action lawsuit against this bank. I can be reached at *******@yahoo.com. Let's come together and stop these scammers! I also filed a police report.