UserTesting

They will scan your bank account and purchases if you consent to this scam. They are just getting free important information off you. Then probably selling it to another scam artist. Beware.

I used User Testing for about 18 months and I used to make a regular £20-30 a week from them, tests were interesting and insightful, some were short and some involved a one on one interview which were higher paying. My rating on the site was 4.5 out of 5 after doing 301 tests and earning £3000, so all was good until at the end of December I stopped receiving any invites. I got in touch with User Testing but they sent me an automated response which did not answer any of my questions. I tried again and received the same response. In the end I gave up and cancelled my account as from looking at other reviews the same thing seems to happen to lots of people using the site. Its a shame they cannot give you a proper response to why they have stopped sending you tests.

I have been using usertesting.com for some months now and I have completed several tests for various websites and apps. I have always followed their instructions and terms of service, and I have received positive feedback from the clients. However, on January 26th, 2024, I received an email from them saying that my account was suspended and all my funds were voided due to suspicious activity. They accused me of using multiple accounts to cheat the system. This is a complete lie and a scam. I have never done anything like that and I have proof of my identity and earnings. I tried to contact their customer support and appeal their decision, but they ignored me and refused to give me any explanation or evidence. They basically robbed me of $300 that I had worked hard for and wasted my many hours of testing. They are a dishonest and unethical company that does not care about their users or their clients.

I have been very impressed with User Testing during the 3 years I have worked with them. The projects I've worked on have been very satisfying and fulfilling, and payment arrived exactly 7 days after the task was completed - just as promised. I have only had a couple of tasks in which the system let me down, and I have always been paid (at least partially) for my trouble. Recently, the wait time for payment has been changed to 14 days after task completion, but it was clearly communicated and seems to be working. My only real issue is with the survys that I can't get rid of, which appear on my list again as soon as I delete them. Also, a few that are completely irrelevant to me, but do not provide a 'non applicable' option. Very small issues compared to how much I enjoy working with User Testing.

You might have to answer questions on 10 tests before you qualify. Some of these things could be addressed via their interface or just tracking basic facts about you. Rating are arbitrary and affect you for a while. Don't bother.

I was a 5-star tester on UserTesting valued for honest, thoughtful evaluations that were appreciated by clients.

Then in early July 2022, I stopped receiving tests period, none. And haven't received one yet. Customer supports tells me it's because of my browser settings. My browser settings haven't changed, UserTesting has. I believe that someone in upper management has an agenda based on personal "feelings" because if it were just a technical problem, it would have been fixed by now.

So based on my experience, there is something going on at UserTesting that needs fixing if clients want to get what they are paying for and there are better user experience platforms out there.

I joined in August trying to make a little extra money and never received a test after their initial lessons on the program. Nothing. I've emailed them three times and each time I get the same response about making sure my information is up to date, that my wifi is strong, and that I'm not leaving on vacation. Even though I have clarified in the last two that those were not issues, I still get the same automatic response. I'm done trying with these guys all together and it seems like a lot of other people have been ripped off worse.

Absolutely no one makes money off this. Also, their executive staff is in shambles, and their website hasn't been updated for quite awhile.

The tests:

The requirements for the test are so filtered and "screened", you'll be lucky to take a test once a month! If you're a student, well then you don't really get any tests! If you are not full-time employed in exactly the industry they are looking for, you will not make any money, there will be no tests available.

Reviews from their clients:

Usertesting does not statistically improve any market performance of any company, it's a widely known fact that these third-party site testing startups do nothing for a business in the large scheme of things, financially nor brand wise.

Usertesting has a service that can be a true lifesaver for those that are looking for a little cash. Especially for someone like myself who has been battling with the highs and lows of job searching. However, there is a dark side to this website and that is its rating system. I had been using this site for 2 months. Getting qualified for test is nearly impossible but when it happens for you, you're satisfied. Recently, I took a test and received a low rating for a reason I disagree with. I had a 5 star rating before so I knew there was a possibility I'd come across at least one bad apple. Ever since I had taken that test I haven't gotten anymore invites to do another. Before I would at least get 3 invites per day but now? I'm only getting 1 test every few days. As soon as another user testing company arrives that doesn't place so much emphasis on survey questions, with a steady stream of tests and reasonable pay to its testers: Usertesting.com will be in trouble.

I have been using UserTesting for about a year and made around $1200 that comes out to about 2 test per week. But it didn't go that way. One week i might qualify for 6-7 and the next week 0. But from all the sites I have tried this site by far had the most test available for you even though you won't qualify for most. Their customer service has been good too as if there was a problem with a test they would usually pay me anyways. As you can see in the photo there is 5 pages full off $10 payouts to me. But out of the blue I just stopped getting any test coming through... I went from 6-10 test coming through daily to 0 for over a week now and no email response yet besides automated reply. And I have a 4.9/5 reviewer rating so idk what happened.

They say some solid sum of money for each test, which is great... But tests come and go rapidly so you have to be ready to go right off the bat before it is gone! If you are lucky enough, you will get to take the qualification test. Once you take that, you MIGHT get to perform the evaluation. You can be disqualified for many reasons ranging from your web usage, how you do your taxes, or just by what devices you do or do not use. Overall, you spend two to five hours (if you are lucky) taking periodic evaluations while waiting for the ding of a new test and you may get paid for one.

If you're a huge corporation like Google, Usertesting will bend over backwards for you. If you're a regular person, you're disposable to them. They exploit your labor. You can end up spending half an hour or more on a test for a measly $10, but if one of their oligopoly customers (it's usually Google who pulls this scam) can find some excuse not to pay you, Usertesting will side with them, and you will not be paid. So you're basically providing charity to multi-billion dollar corporations. Your time and labor is irrelevant. Usertesting is on the side of billionaires. The testers who make them their money are worthless to them.

I opened a case with their support because their app suddenly closed while uploading a completed test so consequently, I received no credit. I am on my third email to them over the past week and a half, and still no reply. There is no phone number to call and it's apparent, they just don't care!

They are dishonest in their business practices. They do not pay out testers. They have bare minimum customer support. Speaking with their support team feels like interacting with bots. It's so bad! I completed two tests, and they claim that they won't pay me for them. I will be reporting them to the BBB as well.

These guys are really racist. If we want to be exact we can call it profiling. In their defense they have that right. Still they won't have the true results as they slant people during the screening process. Be warned! I see this type of influence on most of these types of sites. I wonder how intense they'd profile if we reported them to the IRS.

I am not a consumer, but I am a current tester of over five years. I tell everyone I know that UserTesting is one of the best things that has EVER happened to me. From the very beginning, customer service has been stellar. They gave me useful feedback on my practice test and have included and paid me consistently since. I've received multiple tests each week. I've never had issues receiving payment. I can see them on my dashboard within minutes after I finish a test, and they are paid to my account exactly a week later to the hour! If I could do this all day every day, I would be a happy camper! Please ignore the negativity and try it for yourself. It might not be for everybody, but they certainly are a legitimate company that pays you to test, and it's fun. No, I didn't get paid for this review, but I do get paid to test.

I used this app 2 times for a simple testing that I spent a great amount of time to complete, but unfortunately they replied back to me for each time that I did not qualify without even stating the reason. They dont give feedback pf how you dis so that you can improve yourself. Definitely a 0 rating.

Contrary to what they tell you in promotional material and your sample video, you will NOT be reviewing sites/products/etc. They say you will be paid for making excellent video reviews and this is not true.
ALL of the "tests" are product testing surveys, identical to Respondent.io and are primarily programming based. I have yet to see one video review job. They are all software product testing surveys.
If you want to do software product testing, visit Respondent.io, they pay more than UserTesting and dont require a BS sample submission video nor are you given "ratings" by "moderators".

Most of hou are complaining about usertesting. But in their website they will tell you that it will not make you rich which is true. If you will sit all day long in front of your computer waiting for test to come then you will really suck on it.

I made a lot already in usertesting without wasting time waitimpng for test to arrive. This is not the only source of money online! Search for more and do other jobs! And when a test arrive go try and take it before anything else, I believe that 10 dollar / 20 minutes test is far more way better than any other sites!

I am alway wondering if a website is real and if they will pay for you doing questionnaire, in person surveys, online surveys, etc. Well User Testing is real and fun to do. Amazing all their clients that use the site and the questions we get ask to give our input into. I like the fact they are listening because I have opinions and always wondered how to be an influencer. Where here you go and you get paid. I would much rather do this than uber, instacart, etc.

I joined about a month ago and I have been successful in using the pc based testing. I have not tried the mobile testing yet. Does anyone have feedback on this type of testing?
It is not a plan for making a lot of $, but consider it extra income for those that are looking to boost the bank account a little. I enjoy the experience and learn a lot as I go through the tests.

I really like Usertesting and have been a tester since 2017. I've seen good changes and not so good. For instance, having a limited profile and that profile does not get referenced it seems. Qualifying gets tedious when if the question was a profile statistic you wouldn't have to take the qualifier. Not a fan for the new update as the old system was much more pleasing to the eyes. Still the best for UX testers imo.

I've gotten a few tests to do. They seem to come in waves. I'll get a few and then I hear nothing for a while and then this week I've gotten about 4 so far. I check out websites which takes me a few minutes and I get $1 usd in PayPal. I've never gotten more than that! I guess it's something...