UserTesting

Hello everyone.

My name is Dan and UserTesting has paid me out over $165.00 in the last 3 weeks and tests keep on coming. The Screener questions are difficult to get past most of the time but they are looking for people that are actually going to be useful for their studies. I've Participated in 3 Live Tests with the customer on the other end of a zoom call and those tests pay $30.00 to $90.00 for 45 minutes of my time. Remember to be truthful when you're doing the Screener because if you aren't, and you can't provide proof of your answers, they will kick you out or give you a negative review (which basically means that nobody will want to use you for their test). At the rate that I'm going, answering honestly and taking about 2 hours a day to go through screener questions, I'm going to average about $200.00 extra, easy money every week. The more positive reviews you get from your customers, the more tests will be available to you. I do admit that failing 90% of the screeners is a bit off putting but. When you do get past them, you make $4.00, $10.00, $20.00, $30.00, $40.00, $60.00 and $90.00 for less than an hour of your time. WELL WORTH IT for me. Thanks for reading. (P. S) My wife also does it on her phone and our daughter on her phone so. That's almost $600.00 a week between the 3 of us. Pays the house payment almost. I've added a screenshot of part of this week's payout schedule. It takes EXACTLY 7 days, to the minute, from when you take the test to get paid. I've also added a screenshot of my Paypal account screen so you can see that the money is coming to me.

Upon initial sign-up you are asked to take a sample test. There are literally dozens of tests to choose from. I qualified for the very 1st test I chose, submitted my video, received a 5 star review & got my $10 via PayPal. Great, right? WRONG!

Once the initial test is complete, you won't qualify for ANY tests. That seemingly infinite number of test that were available for a sample are reduced to a handful. Of those few test available, there is ALWAYS a pre-screening survey. You will fill it out (for free btw) and you WILL NOT qualify for the test itself. UserTesting intentionally makes it look like you'll be able to do as many Tests as you can stand, then has nothing available when you've actually signed up. BAIT & SWITCH.

You've already shared tons of personal information just to sign up, which UserTesting sells. Then, you share more information that they can sell every time you take a free "pre-screening" survey.

After a dozen freebie "pre-screeners" I realized I had been duped. This site is a completely misleading scam, period

I've been doing usertests for a couple years now and I've done over 200 tests. I work full-time and I just keep a tab open in the background and switch over to take the screener questions when I hear a ding. My personal goal is to make a minimum of $100/month but there are some months where I make upwards of $500-$600/month. For March I'm on track for approx. $400. For me I use this "little boost" of income to pay down my mortgage faster. There are many screeners that I don't pass but when I do, it's so exciting! I'm an opinionated person so I love and thoroughly enjoy helping companies see both the positives and negatives about their products/processes/prototypes. I do believe you have to fit into a certain demographic to be able to get the maximum amount of tests, for which I am fortunate to qualify for lots. I have never been denied a payment through this company and when I've had a technical challenge, I contacted support and they were able to rectify the situation. I recommend UserTesting as a very legitimate company.

Wasted time, filling out surveys and using an app for them to never send out the last survey for me to complete the task and get paid. They do not respond to emails.

They sent me test, the test was too long without to inform me and they don't pay me nothing and didn't answered on support service. In additionally they sending only unavailable tests. Shame on you.

I first became a user a few years back. I was excited to score at least 10 reviews a week, it really was not hard to qualify at that time. I gave it a rest and decided to go out and get an out of house job as being cooped up for years trying to make it online with many other ventures was seriously getting to me and leading to too much competition and roadblocks... Anyways so now it's 2019 and i've come back to the user testing sites. I've even decided to try out some of the newer ones. And for good reason. Like many of you on here complaining about qualifying on usertesting, it really is like trying to win the lottery! They really should not be so specific. If companies are going to seriously think a set demographic is going to come in and view a site in a specific way they want to beta test, sure might be realistic in some ways but what a complete waste of time for them. This should only be based on some basic criteria... not if you work for a company that has 100-499 people in it, or... damn i didn't get it because i work for a company that has over 500... and i didn't eat eggs for breakfast that morning, and didn't use a specific brand of toilet paper. Seriously? It should be... you work for a company? Do they use this program? Do they sell this type of product? Ok you're in. First come first serve. Ok i get it, they do a lot of this to cut down on BS artists. But come on, maybe find some other ways to find trusting usertesters?

I was excited about doing a review of websites for different companies. I was selected to be a part of the testers to test various websites and give my opinion about their functionality and consumer friendliness. However, after going through at least 50-60 screeners I realized it was a scam. It was generally getting you to answer survey questions for free without having to pay you anything. The questions were inconsistent and usually no matter what answer you choose they would not pick you. And when I did get picked for a survey all of a sudden the program would not download and the site did not open. It seemed like a total setup just to get free surveys out of you. I wasted two days working on this and preparing for a survey that they said I didn't qualify for and when I did qualify all of a sudden the message came up right before I was to start the survey saying "sorry test no longer available." So I had at least a dozen tests I qualified for however just as I am about to start the site they cut it off and say sorry test is no longer available the moment you qualify for the website. That gave me the impression it was a scam and not to be trusted. So, if you don't want to waste your valuable time then don't even attempt this website because they hack right into your account the moment you qualify for a website testing and take it away.

Subject says it all. They plow you with screener questions and I NEVER get a test. I've been a user for two years and haven't completed a single review.

Seems more and more like a scam.

I have tried USer testing for the last month. I have qualified for 14 tests, and taken them. The tests are okay, just follow the instructions, it's all legit. But after the test is complet, the recording is supposed ot upload, then they will pay you via PayPal. I succusfully completed 14 tests, but have only been paid for 7 of them. 7 remain unpaid. Imagine if your employer only paid you for half the work you do?

I have reached out to customer support bu thte do not repond. This is borderline a scam. I hope someone from usertesting sees this, and that they address this issue. There mayhave been a technial difficulty with one or two, but 7 out of 14? This is bad customer service.

I haven't used UserTesting a whole lot, only done a few tests. That is, the peek test that every tester receives upon account creation, and a few other tests. I got paid for my tests (3$ for the peek test and $10 each for the others, so $23 in total.) and the site seems to be a legitimate way to earn some extra cash. There are a bunch of reviews claiming the site to be a scam because of a lack of tests, or because of screener questions which seem to always deny you.

This isn't true, but let me explain. The way UserTesting distributes tests is through demographics. Companies are looking for certain kinds of people. Maybe they live in a certain area, or subscribe to a certain service, or maybe they have a certain kind of lifestyle. These demographics influence how many tests you get. Unfortunately, there's no real way to know whether your particular demographics will lend themselves to getting you a bunch of tests; they're a crap-shoot. The website even acknowledges that the amount of tests you get will vary, depending on these same demographics.

This doesn't mean that UserTesting is a scam, just that there aren't many companies looking for people from your demographic. It sucks, but what can you do? There are plenty of other ways to make money from home, so the reactionary responses caused by your bad luck aren't warranted.

I think they just gather user information by asking user to 'take screener' tests. They could sell our information and gain money out of it. I am planning to move to different websites

You may complete a test but if they don't like what you say, they will give you a low rating, come up with bogus justification and not pay up.
Bleh, shame on you.

I just signed up for usertesting yesterday. I did the sample test and got approved and everything seemed fine and I was very hopeful. I left the dashboard open like it said to do to get tests. It took maybe 3 hours to even get my first test. By then it was late for me so I decided to get some rest, left the page open and see what I had the next day.

I woke up and had 4 tests in my dashboard. With excitement building I clicked the screener checker... and one after the other failed each one after selecting that I was not currently working.

I find this strange... What is the initial profile we made for then? It's supposed to send us tests that go together with our demographics. Then why do tests selected for me to do have a screener in which I don't qualify for?

I'm at the end of my second day now trying this and have had atleast 10 tests come into my dashboard and none so far that I have actually be able to take.

Thus. Complete waste of my time and feels like discrimination to me. So apparently they only want people who have like full time jobs? That kind of defeats the purpose doesn't it? Most people who have full time job is not going to have the time to sit at the computer and test sites...

Yep starting to feel like it's an information grab and sell.

I made an account with UserTesting about 2 months ago. I completed the initial unpaid "test" and received 5 stars, so I was pretty pumped to start making the advertised $10/test. I saw several pages of tests, but the screener survey disqualified me from every single one. Rinse and repeat for 2 months with no results. I now realize their sneaky business model: your first unpaid "qualification test" is probably an actual test for clients, but UserTesting just keeps the money for themselves. Then once your account is accepted, the "screener" questions are actually surveys whose results are sold to other companies for profit. You get paid absolutely nothing in return. Other similar sites like UserLytics and UserFeel probably work in a similar fashion, because I never made any money with those either. It's truly disgusting what these companies are doing, and even more shameful that some big name YouTubers are promoting them, not because they work, but because it gets them more clicks and popularity in order to promote affiliate partners. The other issue is with privacy... UserTesting, UserLytics, and UserFeel all involve recording videos of your screen. Who knows what other info they are stealing from you when you agree to install their apps on your computer. Stay far away from them and spread the word.

This review is particularly for their "Tester Support." Apparently their Tester Support is still in the idea phase, because they seem to not have any. On their website and when you call them it says they provide Tester Support exclusively online at *******@usertesting.com

I have been a tester now going on 2 months, I have never gotten a response from them. Between using the Contact Us support ticket feature on their website, sending emails directly to the email listed for support and using the "Report A Problem" feature on my mobile phone when a tests has a issue, I would say I have sent at least 20 emails since I started back in May, 2020. Over that 2 month span I have gotten no responses. I have their email added to my email address book so I know its not going to spam, they are just not responding.

The latest issue is not affecting my directly financially. Over the past week I have had 7 mobile tests not load. 7 in a row. I pass the screeners and as it is accessing the test it gives me a error message saying its not available. For it to be 7 in a row and only happen when im on mobile it has to be a issue on their end. I have uninstalled and reinstalled twice and the app has all permissions. That's $70 now that im not getting. After making over $500 in my 1st month I was looking forward to continuing but now this is happening and I already know I can not count on their "Tester Support Team" to fix the issue.

I was really excited to make a bit of profit,(let me note how you wouldn't get many tests if you're not from the US)
I did my first test, they said I did the option as I work in healthcare when in reality I'm just a med student, I'm sure I didn't just press that when there's an option to click "full-time student", in my test there was a task "to pretend I work in the healthcare field" i did so and thought it all went well, next thing I know I got a 1 start because allegedly i lied when in reality I'm 100% sure I didn't lie about my profile, they said the answers didn't match blah blah and that they asked for a refund because of what I did, I couldn't even find more answers and ask them for a second chance, they deactivated my account and banned me from making another one.
I'm really upset as I didn't intend in violating their terms, I wish I was more careful I want to take the blame but they shoved it in my face in the meanest way ever,

I've been a tester for over a year now, I work hard at it and take pride in it. I have loved doing this, I have referred friends and family to it, being I did so well. Well... My husband signed up and tried it. He works a lot so he isn't on very often, yet we use the same computer and sometimes if one of our phones is dying we will sign into the others to take tests. So, in human error, I may have accidentally taken a test while logged into my husbands account (unknowingly), I keep usertesting open at all times. So Now they think I have been defrauding them and that I have two accounts so they deactivated both accounts, without even a hesitation or question and will not respond to learn the truth. Instead the are backlogged with issues. So they can't respond. If you can't do your job neither can we. We are human and if you would listen, you would know the truth. BUCK UP AND RESPOND TO ME! I pride myself on integrity and honesty. It is sad when the company who provides a service to other companies, doesn't care enough about their own or those who do the work for them, to respond and help and listen and actually care. WOW! WAY TO GO USERTESTING, you have a social responsibility and seem to know care.

I cannot believe I used to love work for them, I got about 1-2 tests daily and usually I get around 50 per week doing tests after work or during break time. I have 4.9 average score, and it was all good. After about a year, about last week, they suddenly stopped payment for few days, all pending. Then they posted "payment fixed, payment all processing", so I went online to check my pending payment. It showed 0, which I didn't think is right, because I should have about 50 pending even after payments. I got into my completed tests, they gave me 1 star on one of the test, saying they think I was using multiple accounts, which is totally bull$#*!. And voided all those pending payment I had. I bet they still charged their clients for those and used my "intellectual property", without paying me. What a joke. Just be careful, unless you have a unique voice, otherwise one day they will bs about what you did and just not pay you anymore. Totally bs.
Also, the android app has problem, sometimes you spent 15~20mins on the test, the recorder just quits, or it freeze, or even after you spent half an hour doing the test, it will not upload. I once tried 2hours to upload a 15mins test, and no luck. Reported it and they never really came up with any solution.

I managed to complete my second test and then recieved a bunch of screeners, the next day I refreshed the page and then nothing! No more tests and no response, no explanation.

Great payment in less then a week the only thing that sucks is waiting on surveys and i cant seem to get help getting the app

Alright, so I've been a tester for 2-3 years now. I've only recently been leaving it open all day and taking lots of tests. I don't know how much longer I'll continue- for the exact reasons everyone has listed... it's game over once you get a few 1 stars, taking your payments, and rarely qualifying for tests. Lately I've been laughing- some of the test qualifications will ask something like 'Do you work in Protein Research, Bio-scientist, Physicist, etc?" LOL! I can promise you anyone in a high paying STEM career isn't going to be taking online tests for $10. Lots of these tests want big baller professionals. Your best bet is to give your best guesses on the qualifications. But let's be clear- get used to seeing 'Sorry, unfortunately you did not qualify."

Next topic- besides not qualifying, it's only a matter of time before your one stars and payment rejection begin piling up. I'm a good tester and thoroughly spend time going over their entire site, always give them 15-20+ minutes. I've gotten 3 one star ratings for petty reasons and 2 payment rejections.

That's almost like slavery and blind robbery. You DO NOT take 20 minutes of my time for free. As independent contractors, we will always get the boot, as a contractor the company values the client over you any day! These clients do not give a rat's a** about rating 1 star and stealing payment for any dumb reason... they are probably sitting in a cushy office in another reality from us stay at home moms, disabled barely getting by, and unemployed people just trying to earn a few bucks on the internet.

I also was told I would receive a bonus for certain longer tests that take over 25 minutes, these tests indicated that. Think I ever saw one bonus? Nope!

Last thing - usertesting customer service takes quite awhile to respond to emails. Sometimes it's next day, but usually 3-6 days.

Did not want this to be a rant, but taking our payment based on client's petty opinion is very wrong. If they feel the need to ruin the tester's ability to ever get tests by rating 1 star, so be it, but usertesting should not allow payment reversal.

You will get qualified probably 1 out of 75 times. I guess its cool if you wanna make an extra 5$ here and there...

Worst platform ever to word with and on that they don't even allow us to qualify for the test really bad