UserTesting

I've been working with User Testing for about 1 1/2 years now and I really appreciate the ability to earn a little extra money per week for just a few hours of my time 5 days a week. I average about $100-$160 per week and again I typically spend about 2-3 hours 5 days a week doing the tests. This is not a part time job or a side gig that is going to pay all of your bills but the $400-$500 I typically make in a month is at least enough to pay a few small bills or part of a large one. It's all helpful. There are some cons and those would be the occasional technical difficulties but usually if they can see you've spent time on a project and the site crashed they will compensate you at least half of the agreed pay. I've always received great customer service when I've needed to contact them. The other con is there are days I will be lucky to qualify for even 1 test when I'd like to do more but other days I may qualify for several so I try to work a bit longer on those days to make up for the short days. Again, you won't get rich or be able to quit your job but if you are looking for a way to make a little extra pocket money and don't mind investing a few hours a day when you can they always pay the agreed upon amount. You have the opportunity to qualify for both moderated (speaking live with a company while reviewing their prototypes in real time and those typically pay $30-$90 per test) and non-moderated tests (which typically pay $10 per test). I prefer to only do the non-moderated projects and still manage to make at least $100 per week. Again, if you go into it accepting it for what it is (a way to make a little extra money per week, not a part time job that will pay a lot of your bills) I don't think you'll be disappointed.

Waste of time. Signed up to be a tester. SPENT 4 hours trying to get a TEST to make $10. SCAM SCAM
I think they are gathering data from me vs offering me a test

This is my first time using user testing and it very easy to do and you are able to understand the test quite easily.

Why does it matter that I work in a company with less than 50 employees? How on earth is that going to effect any feedback I give for a site in development. A TOTAL WASTE OF TIME

On the offset I did not think I'd like UserTesting. They made me take a test that really tested if I fit into their profile of panelist's versus being honest. I flew through the test and did really well there; however, I noticed that after I started doing well, I was unable to lock into higher paying projects. Simply put, the site's interface would not work when I'd select and already be approved for these gigs.) I knew they were locking me out through the mechanics of the interface, but I believe in myself (so I did n't stop). (While this occurred the jobs I got were low paying and discriminatory. The gigs made me record my face and submit information that would showcase personal information to allow them to target me through racism.) After trying to reach out to support with no response or even being allowed to speak to management, I had to figure out a way to rectify what was occurring on my own. Unfortunately this put me in a situation where my integrity was questioned. Ultimately the decline occurred because the algorithms or designers within the UserTesting interface tried to stop me from communicating and ultimately succeeding on the site. The reasons: racism & jealousy. I'd cleared much more money than any one I'd seen on the interface. The most disturbing part was how they tried to shut me up, which they were unable. I'm now getting more money, but know that Usertesting is heavily racist and controlling (they monitor the interface to see who is doing what). If you start doing too well you cannot be of a certain demographics. Ultimately they will be stopped, but know the manner in which they now move.

I was optimistic about it at first, but now it just look like a big Scam. Watch out people! It is not safe.

Look, they give you tests based on ratings... the better rating the more tests you get... heres the issue... the very first test they give you is them testing you NOT a client. I was brand new so I didnt relize their strict instructions, the video was supposed to be 5 minutes, mine was 5 minutes and 30 seconds, so they gave me 4 stars and said the video should have not been over 5 minutes... Youd think companys would be happy with more feedback about their sites. Certainly not a reason for a bad rating. So my overall rating became 4 stars... I thought... hey itll go up over time. NOPE... because all other tests ive done the companys NEVER rate.,... not even once have i gotten any rating at all. No rating no feedback... BUT because user testing decided to give me 4 stars for doing more then what they asked for i'm now stuck with this rating... and that means their system de-prioritize me from getting tests over 5 star users... the rating system is trash! And then the tests they give me for i don't qualify for... why did they ask me so many qustions only to provide me tests i cant even do. Stay Away

I think you should make title bit interesting
Same thing people want to know about topic and all
Make it simple and spicy at the same time

Ive been doing testing for them for years. In the beginning it was great. I would qualify for many tests and the client would give me high marks for my detailed testing. Then the problems began. Clients and even User Testing would find any way they could to decline payment. Id go through the recorded video with User Testing and show them I did exactly what was requested. They would then pay out the fee for my work. Kind of like an insurance company. Deny the claim and maybe deny the appeal.
Then there was a lull where I would get no tests at all. I wrote to them and they told me to keep waiting for tests. I just stopped looking at that point because I figured there were too many testers and not enough work. Then the test requests started rolling in again about a year ago. I never qualified for any tests. What I think User Testing is doing (or their clients) is to phrase the qualification / survey in such a way that they get the information they need without you actually having to take a test. Think of the questions as free marketing research. For example, you get questions like what is your income, what is your age, what auto insurance do you use, what brands do you use?
Now its even worse, if thats even possible. I am hit with a ton of test requests. They still gather the data for marketing research purposes in the guise of qualifying questions. But now they will send you the same test request multiple times on different dates. They will send you requests for high paying qualifying tests which have already expired. I hadnt checked my inbox there and I had SIX pages of tests to go through. After going through about 30 tests and not qualifying for a single one, I tried to decline all the tests in bulk. You cant do it. You can only do one page at a time. I dont know if declining tests hurt you for getting future tests but at this point I dont care. The company has lost all credibility in my book.

This is the worst company for making money. Waste of time as you go through the whole process for the system to freeze.

I've tested with User Testing for years so I'll give a little background, I live in Canada so my tests are very limited compared to the US Tests and this makes using the site mush more difficult and making money even harder.

The one thing I hate more than anything is unfair treatment the Testers who write the tests for you to take are very touchy and will rate you one star for the slightest mistake, even if it's poorly written with spelling and confusing grammar mistakes.

When I do a test I give my honest review and thoughts on the site app or whatever they need reviewed but if you even as give a little bit of criticism or get frustrated with a buggy or unstable app the site the test maker will take it personally and rate you one star, the annoying thing is the review process takes forever and every time they come back agreeing with the test maker.

I worked very hard to work up a perfect 5 star rating and it was ruined by a bunch of one stars one after another.

Most of the time you can't even find a test you qualify for and when I do I am very reluctant to even take it.

A while back my account got hacked and someone changed my Paypal to some other email I have never seen before I lost 30 bucks from some tests I did a few weeks earlier, I E-mailed them told them I did not change this Paypal email and they should have an E-mail system to inform you it was changed, there is no security at all. I have to change all my passwords just to be safe on all websites. I got an email back two months later saying that the "security" department did find any evidence of a hack and that the money was sent the the right address even though it was not and anyone can see that in there department, they even sent me the Paypal of the hacker and said this was always my Paypal address a flat out lie.

I have many more horror stories like that with User Testing.

User Testing needs to take a huge step back and look at themselves and remember the User in User Testing.

To sum it all up stay away from User Testing and tell your friends to stay away too, these guys need to go out of business.

I have been accepted the test and I accept the test but when I accept, the website said it is not available now.

The user interface is really very nice and the payment mode is also working pretty nicely the interface is user friendly

Scammers after qualifying they'll always find a reason to deactivate your account and not paying for tests you did

I signed up excited hoping to make a few bucks. Few is right. Passed the initial test easily and thought it was fun. For the "try out test", it showed many tests to choose from. I chose a five minute test that paid 3 bucks. I submitted and they said I was accepted about three days later. I went back on and got my first real test right away. For 10 bucks. Again, I was excited. Took it happily and then saw I had to wait until it was approved, that took a whole week. Finally I was on and ready to go. A couple qualifying umm surveys popped up and I didn't qualify. That was a bit over a week ago. I got paid for my other two and made 13 dollars... (in two weeks)
While I think it's a great idea, theres nothing to do but wait with it open so you hear the ding when something becomes available. Unfortunately hard to qualify for anything.
Ill keep trying for a few more weeks but so far ehh. My three stars are for how quickly I got paid for the two things I was able to do.
6/6/16 update= I was able to do another test yesterday so two tests since May 31st. I did up it a star, to four now because it is a good site. My reasoning being... it's fun to do the tests, IF you can get one. The qualifications are very specific but companies are paying for the service so I get that. I'm only doing laptop tests, phone and iPad aren't options for me. The biggest thing... if you are trying to make a living at home, this isn't going to be it. That was my biggest mistake signing up. With realizing this, it's a good site. I signed up to a handful of other testing sites and Usertesting is the only one I've got tests for. At all. I'd try it out if you have time to leave the tab open for hours on end. If not, this site may not he for you. I've made 33 bucks in I believe three weeks. Ah well. It's something. (In under two hours total)

I've been a "Panel Member" for a little more than 5 months now. Let me say this first, it is not a form of online employment that someone can make a living on. I earn about $50 - $100/week participating in surveys and user tests that I QUALIFY for. That means screeners populate my Available Test page, I take them to see if I qualify, and if I do I take the survey or test.

I have read the negative reviews and I have come to this conclusion. The people complaining about User Testing sound like they do not belong to a demographic attracts a large number of tests or, they were not being forthright in their answers while taking the screeners (attempting to forge qualification) and as a result disqualified themselves. The reason why they experience fewer screeners and tests is because the system is intuitive and recognizes these fraudulent attempts to qualify. They receive feedback from their client customers even though a panel member may not receive a rating. I have received only 4 reviews after 75 tests but, I guarantee if I started fudging my screener answers I would soon find little or no opportunities to participate.

I have taken hundreds of screeners that I did not qualify me for testing. I understand the psychology of being turned down over and over again, believe me. I am grateful for the tests I do qualify for. The extra little bit of cash has been nice and I really like contributing to the user experience for product and web site development for User Testing customers.

If you are new to User Testing, DO NOT just start trying to qualify for tests! Go to the Help Center and read all of the FAQ's and read as many of the Support Articles as possible! This will help make you much more successful. Remember, this is a serious service to the clients User Testing solicits to. Take that seriously and put yourself in the proper mindset. I hope this helps.

First, I have to say I am not typical users here complaining about not getting tests, I was on their website for like 1 year for now, and I got probably more than 200 tests done. My average score was 4.8. Doesn't sounds bad right? Then go on read. So I have been having problems uploading tests from my Android phone, it was the note 8, so it cannot be the phone being old. Also, I have an iphone that I use to take tests too, it uploads fine. So I have done like two tests yesterday, one failed to upload, I emailed them, and I have the screenshot of the testing being completed but failed uploading. The other one uploaded fine using my laptop. Then this Alex guy replied, told me that they will compensate me and it was actually added to my account. Then he listed all the reasons why the videos may fail to upload. None of them were the right reason, so I emailed him back telling him that.
So TODAY, April 6th. I got an email from Jeremy, he was responding to my email that I sent in Feb asking why the android app is not uploading video. Here is what he said "we had to deactivate your account, due to fraud. Our team didn't give us the reason why. But sorry this didn't work out, and good luck in the future." I WAS LIKE SPEECHLESS. FRAUD? SERIOUSLY? I have been working for your company for over one year! I have 4.8 average rating! I completed every single test that I was qualified for, and WHAT THE F**K you mean I scammed you? And what a joke by telling me that there was no reason or explanation to deactivate my account!
Yeah, when I was doing well, I would write things that like those 5 star reviewers did, but sorry, you never know when they will give you bs excuse to deactivate your account. Watch out when you have over $100 in your account, that will hurt when they just void everything and don't give you any reason.

Their are productive & easy to use, absolutely brilliant & a very special feedback from the system.

I'm a UX Designer and I was going to propose that my company use UserTesting on the app we just released, and on subsequent releases as a good way to mix testing into our process.

First of all, UserTesting is very cagey about their pricing, but after chatting with an agent I learned that I can buy tests for $90/each (introductory pricing lets me have the first 10 for $45/each). Pricey. I asked if I would be able to select for a specific type of professionals and they said I would.

Out of curiosity, I signed up to be a tester. Man---what a mess. As a tester, I felt like I was treated poorly and unfairly. Information was just taken from me through surveys with no compensation. I was docked a point on my first mini-test for taking 4 minutes instead of 5 minutes even though I was thoughtful about what I said. Who cares?... but it left me feeling a little resentful after spending over an hour setting up an account, setting up a user profile on my machine to maintain my privacy, etc... and a whole lot of time finding out that I didn't qualify for tests after taking very long surveys.

Today, I took my first full length test. It was actually pretty interesting as a UX Designer to see how other designers are working. In no way was the compensation fair. I spent 25 minutes in the test, but another 20 minutes finding a test that I actually qualified for and some extra time making sure I was in a quiet environment with a good connection and no interruptions. All of that time and effort for $10 (maybe). Totally not worth it.

The real story is that I don't feel like buying user tests from usertesting.com would be a worthwhile spend of our design budget. I get that hosting video and developing software is not free, but what is usertesting doing with all the revenue coming in? They could at least compensate testers something that would come out to $30/hour after setup and failed starts---about $40 per test (still less than half of what they charge their clients). Instead they pay out 10% of revenue and waste peoples time.

It's a neat idea and a useful app... just not fair to the people at the heart of the research and therefore I wouldn't trust the results or feel good about using the service. I would not recommend usertesting.com as a good way to make money unless you are just bored and wasting your time anyway. I'm very skeptical that they could recruit the professional users I would need to interview for the amount they are willing to compensate.