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Vbridal

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Overview

Vbridal has a rating of 3.7 stars from 147 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Vbridal most frequently mention customer service, wedding dress, and good quality. Vbridal ranks 316th among Wedding Dresses sites.

  • Service
    30
  • Value
    32
  • Shipping
    26
  • Quality
    27
11
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How would you rate Vbridal?
Top Positive Review

“Expectations exceeded”

Rachel B.
7/11/16

For ordering a dress online, this far exceeded my expectations. I thought the top was lace but it is actually beading, which I like better. Only 2-3 beads were loose, it is very good material and well-made. I got it with custom sizing, and it only needs to be taken in across the shoulders a teensy bit. Only thing I can think of that could be better - the slip is not stretchy so it makes bending down a little tough but not bad (although not see-through at all so it does its job).

Top Critical Review

“MAJOR SCAM! AVOID THIS COMPANY!”

Joan H.
4/4/20

I ordered a dress for my daughter's wedding and was sent the wrong dress and it had the hanger loops sewn into the outside of the dress! I complained and sent pictures of the dress to prove the defects and the fact that it was the wrong dress that they sent. Because of the rush I was in, I re-ordered the original dress I had selected and paid again. I was absolutely shocked when they did exactly the same thing a second time. Wrong dress again and poor workmanship. I have written and sent pictures 6X and have not received an answer. I am being completely ignored now that they have my money. Their mistake is not knowing that I am an attorney and I intend to go after them so they can't do this to another customer ever again.

Reviews (147)

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customer service (26) wedding dress (27)
Thumbnail of user barbarah146
1 review
8 helpful votes
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January 31st, 2017

I bought 2 dresses that were too tight although I followed their sizing chart. One dress though was cut very badly. When I approached them about the problem they were only going to give me a 30% discount. After negotiations they have refunded me the full amount

* Vbridal attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Thumbnail of user alishaf3
1 review
1 helpful vote
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June 30th, 2016
Verified purchase

I ordered a wedding dress to be custom made. Not only was the dress inexpensive but it fit perfectly and its exactly what I wanted! They also helped me cover the border custom fees, and my dress and was done, shipped, and delivered in a timely fashion. Not a single bead was missing! Thank you so much Vbridal, you guys rock! Will be ordering again.

Thumbnail of user rener17
2 reviews
23 helpful votes
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August 1st, 2015

My step mother ordered her dress for my upcoming wedding through Vbridal. It is absolutely gorgeous & their customer service was impeccable. A far cry from my horrible experience with Izidress. If you are considering buying a special occasion dress online I would highly recommend Vbridal.

Thumbnail of user sophyg
1 review
4 helpful votes
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December 6th, 2014

I'm a Chinese and I'm studying in Singapore now. My dear friend Gary will get married 24th of this month. He bought the bridesmaid dresses for us. The dress is really beautiful and really fit my body well.

Moreover, you cannot image how beautiful the bridesmaid is. With a stunning lace wedding gown, she really looks like an angle.

On behalf of all the girls, we would like to appreciate the excellent job which Vbridal did. Thank you so much :P

Service
Value
Quality
Thumbnail of user katherinel24
1 review
0 helpful votes
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January 15th, 2016

I receive my dress within 2 weeks. It is super fast! The dress itself is also very beautiful. It is well finished with good workmanship. The chiffon material is soft and of great quality. I could not have possibly asked for more. Highly recommended!

Thumbnail of user myrtisv
2 reviews
2 helpful votes
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July 31st, 2016
Verified purchase

When I originally placed my order I had no idea that it would be coming from Hong Kong. Immediately went online and read the reviews and begin to panic because the rating was so low. My son was getting married in a few weeks and I was really concerned that my dress would not make it on time or even get here at all.
I want to sing praises to VBridal. One for the excellent customer service, 24 the timeliness of when I received my dress, and more importantly three for the quality and the beauty of the dress. My dress fits perfectly and it's gorgeous! I can't wait to wear it at my son's wedding.

Thumbnail of user candicek2
1 review
3 helpful votes
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November 30th, 2014

I was very happy and satisfied with my purchase from VBridal. The custom made dress fitted me perfect well. And it was much nicer than I expected. With such an unbelievable price, it really worth every penny from buying here!

Thumbnail of user mariap110
1 review
18 helpful votes
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July 9th, 2016

I am attempting to return the dress I ordered for my son's wedding - pictures are required - I did not order a custom fit dress. Sizes are deceptive and over all the quality of dress was not good. The issue was resolved with Vbridal offering $110 credit for an over $140 purchase to avoid sending it back.

Thumbnail of user janc47
1 review
2 helpful votes
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September 7th, 2015

I purchase a beautiful dress from you for my company work Awards night. It was so amazing and I had the most compliments a girl could ask for from random people both at the function and at the Casino afterwards. Thanks for making me feel very special, I will be back.

Tip for consumers:
don't be in doubt, just order, you wont be disappointed.

Service
Value
Shipping
Quality
Thumbnail of user ivym20
1 review
1 helpful vote
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March 4th, 2016

I ordered a dress for my friends wedding. I am the maid of honor. Because the bride is on a small budget, we decided to shop online. But we were worried about the quality. So we decide to order mine first to lower the risk.

Last week I received an email saying the dress was shipped, which is faster than we expected. That was a good sign. When I received the package and opened it, I was amazed! The color was just what we wanted! And it got even better. The quality was great for the price and the size was very accurate. The bride is also very happy with the result. Now she is going to order her wedding dress from Vbridal too!

Thumbnail of user haidya
2 reviews
0 helpful votes
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April 8th, 2017

It was a great experience. The quality of their products more than perfect and their prices are the cheapest comparing with others. I recommended them to all my relative, friends and family. They are the best.

Thumbnail of user linab5
1 review
2 helpful votes
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March 19th, 2016
Verified purchase

I ordered a A-Line/Princess wedding dress with Vbridal and the dress i received yesterday was very beautiful. The quality was pretty upstanding and the manual work done with a lot of care. Client service was very helpful and all my requirements (im not an easy client) have been taken into account. The team gave good advice on the right petticoat for me and always was fast in replying to my emails. Thank you Vbridal for such a lovely wedding dress!

Service
Value
Shipping
Quality
Thumbnail of user julied53
1 review
1 helpful vote
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December 22nd, 2015

I can only rate the customer service now because my friend's wedding was canceled and I ended up not ordering anything. The customer service was very impressive. I asked a bunch of questions before. All of them were answered quickly and politely. I also received professional suggestions on how to choose the most suitable dress. Now I am looking for a dress for my cruise next year and will order here soon. Wish me luck!

Thumbnail of user leoniej
1 review
4 helpful votes
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July 14th, 2016
Verified purchase

As like other reviews I was sceptical about ordering online but am happy to say that I was absolutely amazed at the dress that I had ordered. It was exactly like the picture and made so beautifully. The quality was outstanding. I have no hesitation about ordering from here again. Well done Vbridal - Just beautiful

Thumbnail of user robinm50
2 reviews
3 helpful votes
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January 5th, 2015

Affordable price and quality delivery service- I have come to know all these from one of my friend who has recently got married. And he was right. I got my staff in time. Luckily I did not need to change any staff.

Thumbnail of user jenniferf77
1 review
2 helpful votes
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August 2nd, 2016
Verified purchase

Customer service surpassed any customer service I have ever received with an online purchase. As most people dont, I did not read the processing time before purchasing. Between tailoring and shipping it's approx. 16-21 days and I ordered 18 days before an event. I emailed them 5 days after order to express concern with delivery date and within one day got a response and was told they would do everything they could to get it to me 2 days before the event. At that time I modified measurements as I decided to measure myself since we were cutting it short on time and wouldnt be able to get it altered here. I was told they would adjust the measurements no problem and it would still be on schedule. Dress arrived 2 days earlier than anticipated! The dress is EXACTLY as pictured and the quality of the fabric is exquisite. Fabric is silky yet thick enough to give breast some support and measurements were perfect.
L-O-V-E the dress!

Service
Value
Shipping
Quality
Thumbnail of user tl85
1 review
28 helpful votes
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April 15th, 2016

I ordered a dress online. Total came up to A$350. After reading negative reviews I quickly cancelled my order and followed up with an email asking for full refund. They responded by offering freebies which I declined. Then they ask for my reasons for cancelling eventhough I have stated it when cancelling order. I was assured of "quality-guarantee" but still I insisted I did not want to proceed with my order. Finally they agreed on my full refund. I received it 2 days later in my account.
I'm one of the lucky ones. To have paid A$350 for a dress made out of regular fabric would not have been acceptable.

Thumbnail of user vbridalv
Vbridal V. – Vbridal Rep

Dear TL,

We are very sorry that you are not satisfied with your experience. Would you please kindly send an email to service@vbridal.com with the subject "TrustPilot+Your Order Number" to confirm your order information? Then we can assist you further and faster.

Please accept our most sincere apology again. Your satisfaction is of vital importance to us. We will spare no effort to rectify the situation with care and efficiency. Please rest assured.

Thank you for your feedback. We are looking forward to hearing from you.

Best regards,
Vbridal

Thumbnail of user janen27
1 review
0 helpful votes
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February 16th, 2016

This is a really goood site to shop with reliable info. The most pleasant thing to mention is the considerate customer service here, they act promptly and positively. Can't wait to receive my dreamy dress!

Service
Value
Thumbnail of user emiliem1
1 review
0 helpful votes
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December 8th, 2015

I ordered my wedding dress from Vbridal and it came to my door a few weeks ago. It is breathtaking! The workmanship is excellent and absolutely worth the money. I checked the size chart and ordered size 8 because I never tried custom size before. The dress fit well, but I still needed to make a few adjustments like expected. It fits like a glove now. I can't wait to wear it on my big day. Will certainly order again!

Thumbnail of user susanner3
4 reviews
5 helpful votes
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December 24th, 2015

Because I absolutely need the dress this weekend, I was so worried that I wrote a dozen emails to check the progress. They assured me that they would meet my deadline, but I was relieved only when I received the dress today. And the dress is very well made. Thank you a lot for everything you've done for me!

Thumbnail of user mariap112
1 review
1 helpful vote
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July 12th, 2016
Verified purchase

I am a petite lady so decided to try made to measure
And was delighted with the outcome! Perfect fit.
I also loved the champagne colour! I now feel confident
To return to this site in the near future to order my
Bridesmaids dresses for my future wedding.

Thumbnail of user laurat32
1 review
4 helpful votes
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November 28th, 2014

This is the first order from Vbridal.com. I was surprised by the sweet service and the gorgeous gown. I have placed my second order for my bridesmaids' dresses. I'm sure I will have a wonderful wedding with their products. :)

Thumbnail of user hannaj1
1 review
0 helpful votes
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January 31st, 2016

I'm just a student and have a fairly tight budget. After searching several stores, I decided to shop online and chose here. Fortunately, I have made the right choice and the dress fits like a glove. All of my friends compliment on my dress, and I really had an unforgettable day with my dress!

Service
Value
Shipping
Thumbnail of user helenea2
1 review
1 helpful vote
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July 18th, 2016
Verified purchase

The dress was very nice, good quality and looked very much as the picture. The skirt was somewhat seethrough though and I would recommend adding some extra layers too it. It could be helpful if they would also recommend a good petticoat.

Vbridal was very helpful when I got a high customs fee. They gave me back 30% of the customs fee in cash and 70% as a coupon. I would recommend this site to others, no doubt about it.

Thumbnail of user susans320
2 reviews
3 helpful votes
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April 5th, 2017

My friend told me about this website and honestly this being my second wedding (his first) I wasn't going to go fancy or expensive. She happened to save the name because her daughters friend purchased a prom gown from them. I found the perfect gown (was having difficulty) and though I was really nervous I took a leap. It arrived last Monday and I couldn't be happier for the price. I did custom and it's almost perfect. To soon to tell depending on shoes and back working out if I'll even need any adjustments. They kept in touch with me. Was surprisingly quick. Very happy!

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From the business

Founded in 2011, Vbridal is dedicated to the offering of the largest selection of wedding dresses, wedding party dresses, and special occasion dresses. With size and color customization available, you can always tailor our dresses to your taste and have them flatter your figure at any time.

Company Representative

Thumbnail of user vbridalv
Vbridal V.
In Love, We Trust
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