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Vbridal

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Overview

Vbridal has a rating of 3.7 stars from 147 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Vbridal most frequently mention customer service, wedding dress, and good quality. Vbridal ranks 316th among Wedding Dresses sites.

  • Service
    30
  • Value
    32
  • Shipping
    26
  • Quality
    27
11
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How would you rate Vbridal?
Top Positive Review

“Expectations exceeded”

Rachel B.
7/11/16

For ordering a dress online, this far exceeded my expectations. I thought the top was lace but it is actually beading, which I like better. Only 2-3 beads were loose, it is very good material and well-made. I got it with custom sizing, and it only needs to be taken in across the shoulders a teensy bit. Only thing I can think of that could be better - the slip is not stretchy so it makes bending down a little tough but not bad (although not see-through at all so it does its job).

Top Critical Review

“MAJOR SCAM! AVOID THIS COMPANY!”

Joan H.
4/4/20

I ordered a dress for my daughter's wedding and was sent the wrong dress and it had the hanger loops sewn into the outside of the dress! I complained and sent pictures of the dress to prove the defects and the fact that it was the wrong dress that they sent. Because of the rush I was in, I re-ordered the original dress I had selected and paid again. I was absolutely shocked when they did exactly the same thing a second time. Wrong dress again and poor workmanship. I have written and sent pictures 6X and have not received an answer. I am being completely ignored now that they have my money. Their mistake is not knowing that I am an attorney and I intend to go after them so they can't do this to another customer ever again.

Reviews (147)

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Reviews that mention popular keywords

customer service (26) wedding dress (27)
Thumbnail of user karlieg
1 review
5 helpful votes
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May 10th, 2016

I ordered my custom fit prom dress here after not being able to find one anywhere! It fits perfectly and it was so much more gorgeous than I thought it would be! I couldn't wait to try it on! It is such high quality. It shipped a little later than first estimated but it was worth the wait.

Thumbnail of user catherinew33
1 review
0 helpful votes
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January 25th, 2016

My first attempt to shop here, and definitely it won’t be the last. Here you can get the best-designed dress with affordable price. I used the dress for the family gathering, and all the girls loved the dress. If you wish to make your first purchase through Internet, I recommend you use this website to be the most satisfied. Greatly recommended!

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Value
Shipping
Quality
Thumbnail of user jenniferb185
1 review
0 helpful votes
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January 30th, 2016

This is not my first online shopping experience, but I can say it must be the happiest one. I used this site for my daughter's coming party and the dress really surprised us. The pink dress fits her perfectly and she is just like a princess. The quality of the dress is really really good. I'm a loyal fan now and will keep shopping here.

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Thumbnail of user amberl47
1 review
0 helpful votes
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March 3rd, 2016

This is really a great shopping experience here and the dress received is fabulous! I was recommended by one of my friends, and definitely I'll recommend my other friends to shop here. Before the purchase, it is better for you to contact the customer service for some color and size problems. After the communications, I really got an amazing dress in my favorite pink color and the size fits perfectly. Also the quality of the dress is amazing and the fabric is nothing cheap. Thanks to Vbridal for such a perfect dress!

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Value
Shipping
Thumbnail of user davidn87
1 review
3 helpful votes
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February 16th, 2016

This is a dress for the family gathering and my wife loved the dress. It fits perfectly and the quality is better than ever expected. Maybe next time I'll consider it as a surprise for my lovely daughter. Great website with adorable dresses!

Tip for consumers:
Highly suggested!

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Value
Shipping
Quality
Thumbnail of user maxineh2
1 review
0 helpful votes
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August 28th, 2015

I purchased a mother of the bride dress which I am extremely happy with. I also ordered another jacket in a larger size at a later date. I couldnt have been more pleased with the help I received. Thank you so much. I would reccomend this company to anyone.

Thumbnail of user yvonnes27
1 review
0 helpful votes
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January 26th, 2016

My prom dress is perfect! The color Sky Blue is very pretty! My friends are so jealous but they can't wear my color.:)

And the size is very good too. Custom made fits like a glove. Thank you very much!

Value
Quality
Thumbnail of user elaineb44
1 review
1 helpful vote
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March 14th, 2016

The dresses on this site are really amazing and it is really difficult for me to make a decision. The girls there helped me a lot and gave me suggestion to find the right dress. The result turned out a best dress for my party. I'm a loyal fan here now.

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Value
Shipping
Quality
Thumbnail of user susannaj
1 review
1 helpful vote
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March 6th, 2016

Absolutely the best dress I've ever received with online shopping. This dress is for my birthday party and once I opened the package, I was even shocked by the amazing quality. The fitness of this dress is wonderful with custom size and I'm satisfied with both the style and color. Everything for this dress is perfect!

Service
Value
Thumbnail of user anital27
1 review
31 helpful votes
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September 29th, 2016

I finally received my wrap. I am not happy with this company as far as communicating with me other than this chat portion. I sent several messages and even logged a ticket and never received any comment back from anyone. This is very very poor business. I will never buy from here again and I will be sure to log a complaint with the better business bureau and will be sure to let everyone I know never to buy from this site.

Thumbnail of user taruf
1 review
3 helpful votes
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March 8th, 2017
Verified purchase

I ordered a dress and it was really beautiful. Too bad that the dress did not fit nicely. Nonetheless bridal's customer service was really friendly and the situation was solved easily. I warmly recommend vbridal to all.

Thumbnail of user emmav8
1 review
2 helpful votes
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February 3rd, 2016

The wedding dress I received is extremely beautiful. I was somewhat sceptical of online shopping, and this experience really encouraged me. The dress received is exactly the same as the picture, and the quality is really good. Also I'd like to mention that their customer service is very nice and kind.

Service
Value
Quality
Thumbnail of user heathert30
1 review
0 helpful votes
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July 15th, 2016
Verified purchase

I had one month to plan my wedding, this included buying my wedding dress! I started looking on line and found a dress that would be perfect for me. Vbridal answered ALL my questions, most importantly how to get it here in time for my big day! I couldn't be happier with my dress or the service that was provided to me.

Thumbnail of user brooki
1 review
0 helpful votes
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December 10th, 2015

Beautiful dress, fast delivery and prompt customer service. This is my first shopping here, and the dress is beyond expectation. I'm a happy customer for the coming wedding, now cannot wait to show the gorgeous dress to all my guests. Definitely will keep shopping here!

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Value
Shipping
Quality
Thumbnail of user helenep1
1 review
2 helpful votes
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July 7th, 2016
Verified purchase

I am overall happy with the dress. The shipping did not take more then 20 days (or about that time). So that was fast. The package however wasn't the best i have seen i didn't even know if was my dress inside of that package (i have been ordering other things online as well). The dress came in a plastic bag (package) i would have preferred a box that would have felt more secure and nice since you are ordering your wedding dress here. The dress is beautiful however the section over the stomach/hip area is to big so i have to get it fixed. I did order a customized dress but everything is difficult when you can't try it first. But in overall i am happy thanks!

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Value
Shipping
Quality
Thumbnail of user annew48
1 review
11 helpful votes
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April 25th, 2016

Being on a tight budget, I ordered from this site. After I ordered it, my gut instinct told me to look up reviews... my stomach fell as I realized I may have fallen for scam. I expected the wedding dress to be poor quality and I set my expectations low. I then arranged for a back-up dress and told myself I was only going to be 'out 145$'... Well, the dress came in the mail and I opened it up expecting the worst... BUT, I was surprised. It WAS what I ordered, and even though it was very long for a size 10, I was happy with the dress. I hung it up and wrinkles came out. I will take it to get altered and hopefully it will fit perfectly.

Thumbnail of user cinziat
1 review
1 helpful vote
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August 15th, 2016
Verified purchase

I have received my order fully in time and according to my order and custom size. It is very beautiful and of good quality. I am very satisfied and happy and so I am going to do my second order now. Many compliments to Vbridal team and thank you very much for your support and cooperation.

Thumbnail of user sharonb173
1 review
1 helpful vote
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June 27th, 2017

I ordered a standard size 8 no custom order yet they claim it is custom. Dress came with the appliqué on the front torn and frayed all over the bodice. The sheer sleeves were to be grey and they are a dirty tan color. The coordinating jacket has seams sewn crooked. I contacted them immediately when I received the dress to have it sent back but they refuse to take it back. I purchased this for my sons wedding and I had to go out and find another dress because I had no time to order another. They keep offering me coupons to buy another dress or 20% off my dress. I would never buy anything from them. I am going to contact the BBB to report them. Their return policy states you can get full refund if not satisfied but they are scammers! Also the phone number is not a working number!

Thumbnail of user vbridalv
Vbridal V. – Vbridal Rep

Thank you for your sharing.

We are sorry for what happened, we sent the top solution to your email, would you please check and give us a reply?

Or you may also send us emails to our service@vbridal.net with the title "" sitejabber+ your order number + your concerns"". Our Customer Service Team will handle it promptly and find the best solution for you.

Thank you for your time.

Best regards,

Thumbnail of user naraa3
1 review
0 helpful votes
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July 15th, 2016
Verified purchase

The dress was really pretty! Thank you very much!
It was of high quality. Just perfection!
The service was also great!
The dress came earlier than expected. I do appreciate that!
I really recommend the site.

Thumbnail of user joanh261
1 review
18 helpful votes
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April 4th, 2020

I ordered a dress for my daughter's wedding and was sent the wrong dress and it had the hanger loops sewn into the outside of the dress! I complained and sent pictures of the dress to prove the defects and the fact that it was the wrong dress that they sent. Because of the rush I was in, I re-ordered the original dress I had selected and paid again. I was absolutely shocked when they did exactly the same thing a second time. Wrong dress again and poor workmanship. I have written and sent pictures 6X and have not received an answer. I am being completely ignored now that they have my money. Their mistake is not knowing that I am an attorney and I intend to go after them so they can't do this to another customer ever again.

Thumbnail of user roseannw2
1 review
3 helpful votes
  • Send Message
August 16th, 2016

At first I was skeptical to order my dress for this occasion on line. However, after looking in stores and not finding what I was looking for, I decided to give it a try. The cost of the dress was far lower than what I would have paid for a comparable dress in the store. Plus, I was able to get the dress in a custom size, which worked perfectly. The dress arrived in a timely fashion and was absolutely beautiful. The dress is well made and the detailing is impressive. I received many compliments on the dress while I was at the wedding. I am so happy I ordered the dress. Thank you for the wonderful service.

Thumbnail of user annek79
1 review
19 helpful votes
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November 2nd, 2017

I ordered a dress for my son's wedding. The color I ordered was a light tan, the dress I got was cooper in color. Vbridal will not refund me even after emailing them the obvious color difference with pictures. I am very sad and heart broken because I LOVED the dress itself just not the cooper color. I believe in miracles and wish Vbridal would refund me the 321.00 dress or give me a new one in the light tan color.

Thumbnail of user vbridalv
Vbridal V. – Vbridal Rep

Thank you for your sharing.

Please note that we are a company who is willing to bear the responsibility and help our customers when they have the problems. Your satisfaction is the most important thing to us.

Would you please tell us your order number? Or you may also send us emails to our service@vbridal.net with the title "" sitejabber+ your order number + your concerns"". Our Customer Service Team will handle it promptly and find the best solution for you.

Thank you for your time.

Best regards,
Vbridal

Thumbnail of user joannak13
1 review
6 helpful votes
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April 26th, 2016

The wedding dress I received is Absolutely the best dress I have ever received with online shopping.The quality was great and the size was very good. I love the dress and now I am very happy with my choice. Highly recommended. Thank you so much

Thumbnail of user pheulynxa
1 review
2 helpful votes
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May 22nd, 2016
Verified purchase

Yahoo! Received the dress, tried it on and... OMG its fabulous! Fast devilry to. And the workmanship is really well done.

Fits like a glove. I just have to get it tightened a bit(lost one kilo from the time I ordered the dress and received it).

I really can't wait to put the dress on hair made up and all!

Thank you Vbridl for this!

Thumbnail of user lynneg7
2 reviews
1 helpful vote
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December 22nd, 2015

Since my earlier review regarding Vbridal, I am happy to say that they have contacted me several times to rectify the situation. They are now going to refund the full price of my dress. I do however, lose my initial freight costs. I am still waiting to receive my refund, which shouldn't take too long. I am putting up this new review as I am impressed with Vbridals quick response and dedication to rectifying the situation.

Thumbnail of user vbridalv
Vbridal V. – Vbridal Rep

Dear Lynne,

Thank you for updating and letting us know that your case is resolved. Customer satisfaction is always our pursuit. We are glad to help anytime.

Thank you again for your understanding and support.

Wish you all the best in 2016.

Best regards,
Vbridal

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From the business

Founded in 2011, Vbridal is dedicated to the offering of the largest selection of wedding dresses, wedding party dresses, and special occasion dresses. With size and color customization available, you can always tailor our dresses to your taste and have them flatter your figure at any time.

Company Representative

Thumbnail of user vbridalv
Vbridal V.
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