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Vbridal has a rating of 3.7 stars from 147 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Vbridal most frequently mention customer service, wedding dress, and good quality. Vbridal ranks 316th among Wedding Dresses sites.
For ordering a dress online, this far exceeded my expectations. I thought the top was lace but it is actually beading, which I like better. Only 2-3 beads were loose, it is very good material and well-made. I got it with custom sizing, and it only needs to be taken in across the shoulders a teensy bit. Only thing I can think of that could be better - the slip is not stretchy so it makes bending down a little tough but not bad (although not see-through at all so it does its job).
I ordered a dress for my daughter's wedding and was sent the wrong dress and it had the hanger loops sewn into the outside of the dress! I complained and sent pictures of the dress to prove the defects and the fact that it was the wrong dress that they sent. Because of the rush I was in, I re-ordered the original dress I had selected and paid again. I was absolutely shocked when they did exactly the same thing a second time. Wrong dress again and poor workmanship. I have written and sent pictures 6X and have not received an answer. I am being completely ignored now that they have my money. Their mistake is not knowing that I am an attorney and I intend to go after them so they can't do this to another customer ever again.
I bought this dress for my sons wedding on the 20th August 2016, when it arrived I tried it on immediately and it fit perfectly the colour grape was so beautiful, the material and the making was of high quality. I would recommend this site to everyone and anyone I no. Thank you so much i received lots and lots of compliment from everyone at the wedding.
Thank you once again
Anna
I ordered my wedding dress through Vbridal's website and chose the made to measure option to be sure the dress would fit me well. The communication with them was excellent they double checked the measurements with me before started to make my dress to be able to provide the best fitting. I was nervously waiting for how my dress will turn out to look. I shouldn't have been worried. The dress I received was perfect! Beautiful, had a good weight to it and I could tell it was carefully made. Very good quality! I cannot wait for my big day to arrive so I can finally wear my dress :)) )
I was really nervous because I had ordered my dress 2 weeks before prom and I wasn't sure if this was a fake site or not I paid an extra $30 to get my dress here faster and honestly I didn't know what I was going to expect. I received my dress 5 days before it was supposed to be here and I'm so in love with the dress that I got. I recommend this site to everyone they're so fast and cheap and so helpful.
Perfect dress!
I found a dress that was nearly perfect, and asked customer service if it was possible to make some alterations. They were very helpful and made my dress exakly how I wanted it to be. And the fabric was very luxury. The dress size was perfect.
I ordered without extra lenght because I was wearing flats, but if you have an underskirt, it is good to have some extra lenght because it make the dress a little bit shorter. I recommend this site to everyone who want a beautiful dress for special occasions.
Hello, my name is Agata Zytka and I ordered a dress and a jacket from this website last month. My order arrived yesterday and I was very happy about this purchase. The dress and jacket are all very beautiful and really made in good quality!
I ordered my dress on July 3rd and it arrived on July 19th. Very impressive. Then I opened the parcel, and when I tried on the dress it fitted perfectly, as though someone came to my house and measured me. The stitching is perfect and the fabric has a weight that means that the dress hangs beautifully. The lacework is stunning especially at the cuffs and hem. The beading around the bodice is perfectly done. I can't fault this dress and the service I received.
1st class from start to finish
Great communication
Easy to do measurements
Fast shipping
And most of all... A beautifully made dress.
So so happy thank you
I will definitely recommend this company
There customer service is amazing thank you Katherine for helping me today you are very personable and caring I will definitely be buying from them again
My mom has been searching frantically for a mother of a bride dress that she really loved. She found one online and was told this site was a good one. THEY ARE HORRIBLE. DO NOT ORDER FROM THEM. It didn't fit and we started the process to return it. They do not refund money AT ALL. So now we're stuck with a dress that isn't gonna fit anyone?! This is ABSURD. Shut this website/business DOWN NOW! She ordered according to her measurements and to receive an email back offering 20% towards a new dress or 10% of the alteration costs (which at this point would be peanuts compared to what it's going to cost) as an alternative is insane. Not once have I seen a no refund policy posted on their website. SHUT THEM DOWN!
I did receive a full refund, and stuck with the most hideous dress I've ever seen. I will let my dog use it as a blanket this winter, that's if it doesn't scare him. Lol
VBridal has agreed to a full refund of the dress minus discount only after I made the below review and agreed to remove it upon receipt of refund. SMH. Let's give it a few days to see if I really get it. I did end up finding a really nice dress from a local vendor, which I ended up paying 8 times the cost of vbridal's dress, but it's very much worth not having to go through an unnecessary debacle. I will keep you posted.
***
My rating for this company and the quality of the products I received is -100. I ordered what I thought was my dream wedding dress to only receive the poorest replication of the beautiful dress on vbridal's site. The material was cut uneven in several areas, there were frayed strings every where, and get this, the front of the dress had a deep hole as if it was to be a pocket. Customer service only offered to refund 10% or give me 20% discount off my next order, asking that I understand their situation that dresses are made to order. A bunch of crap, I didn't get the dress I ordered, I received a damaged, poorly made, hideous dress that needs to be burned. Save yourself time and money, DO NOT ever order from this company. Now I'm forced to shop for another dress and my wedding is less than 10 weeks away.
Communication was great, the dresses are beautiful, the color are exact, true to size and very well made. I will definitely order again from Vbridal.
Thank you
The good reviews on this site HAVE to be fraudulent. The dress I received had black ink stains on the white part of the bodice. The white stitching overlaps the black stitching. It looks NOTHING like it did on the model. Costumey and itchy material. When I sent pictures showing the obvious errors, I was told to wash the stains out myself, and that their stitching was superior so I shouldn't be complaining. They tried to talk me into keeping the the dress with a coupon to use at their store...? Or a 15% refund and keep the unwearable dress. I stated 3x is 3 different emails that I would not be keeping the dress and referred to their return policy which was 100% satisfactory or your money back. This is a joke. Communication has stopped, even the online chat, 'loses connection when they find out I am unsatisfied with the dress. Terrible company, sweat shop or second rate sewing. Very disappointed and lost $168 to this mess.
Tip for consumers:
Don't do it! The material and workman ship is complete crap.
Dear Ashley,
Thank you for sharing your experience with us. We regret to hear that you are not satisfied with the dress.
We have sent you an email with top solution. Please have a check and give us a confirmation back and we will do our best to help you out.
For any issues, you may also send us emails to our service@vbridal.com with the title "Sitejabber+ your order number + your concerns". Our Customer Service Team will handle it promptly and find the best solution for you.
Vbridal
I ordered my prom dress from them last year and it was absolutelyPERFECT! It was exactly what the picture looked like and was extremely well made. I have been looking on their website for a wedding dress and emailing them to wee what the dresses actualy look like becuase my body is very unforgiving so I need to see what the dress actualy looks like... anyways that have worked wit me so so so so so well! They have sent me pictures of the dresses in the manikin! All dresses they have sent pictures of look just like photo they post! I am still looking for the perfect dress but I will not go to a different website becuase of how good their customer service is!
I ordered my wedding dress here too. It is beautiful! Much better than I expected. I am very happy! Will get married in March and will definitely send some photos. Grazie!
After I posted my review with the difficulty I encountered with the return policy I was immediately contacted by a very helpful representative of the company. I was give several options & have chosen one that worked best for me. Thank You for your prompt & courteous resolution to this issue. I am a WELL SATISFIED CUSTOMER!
Dear Janice,
Thank you very much for your updating. We are glad to hear that your case was resolved to your satisfaction.
Customer satisfaction means the most to us. We will spare no effort to provide better product and service for your in the future.
Wish you all the best!
Yours truly,
Vbridal
I hestitated if should I buy wedding dress by Internet, but I can recommend Vbridal.com for sure. Delivery was on time, custom size has been sewed according to my measurements, good quality fabric. Unfortunately, Vbridal didnt meet my request when it comes to additional features such a loop to hung up the train and marking the shipment as "gift"(eventhough I was talking about that with Vbridal representatives). Additionally, it is necessary to order also a petticoat, it doesnt matter what dress model you want to have. I was not aware of that and I had to buy a petticoat at different store. So if you are going to order any wedding dress, just remember about petticoat:)
Whatsmore, my country imposed some extra duty (tax) on shipment and Vbridal.com shared with me the cost which is great and I really appreciate that.
All in all, I am satisfied of my purchase and soon I will upload photo of my dress.
Can't wait for my big day!
I ordered an ivory wedding dress from Vbridal and received a clearly PINK dress. Also, the quality is terrible and the underlay and lace layers are glued together. I emailed to request a refund and they refused to give me a refund for my order, but instead offered me a 10% discount toward my next order-- as if I would ever want to order anything from them again! Also, they told me that although they offer 4 color choices on their website for the dress I ordered (pink, white, ivory, champagne), they responded saying (in summary) that the color doesn't matter and depends on lighting. Their quote: "We have checked and the lining color will remain the same as the picture color no matter what color you choose for the dress. We can totally understand that customers mainly check products by the pictures shown on the website when shopping online. Affected by the resolution and the lighting, some details may not be presented very well and easily to be overlooked." Are you kidding me? A PINK dress is not the same as an IVORY dress. They are a complete scam!
DO NOT order from this company. They are scammers and stole my money ($220.79!). I filed a credit card dispute to get my money back and I won't back down until they pay me a FULL REFUND. I'll send the crappy dress they sent me if they pay for me to ship it back to them. They also told me that I can "sell the [pink] dress to a friend for a good price". Are they serious? This company needs to be reported and shut down.
They went above and beyond to make my situation correct and the quality of the dress is amazing! We need more good companies willing to go the extra mile for their customers!
After reading mixed reviews I was nervous about the order I placed. I ordered a dress for my upcoming wedding approximately 22 days before I was to be married, cutting it really close. I did take my measurements and opted for the rush tailoring, and paid extra for expedited shipping. I did send vbridal a message asking about the progress and asked for a delivery estimate about 9 days after ordering and received a response within 24 hours which was nice. They shipped my dress within 13 days and it was at my home 2 days later (I live in NY). Yes I agree with some other reviews that the package they ship it in is less than desirable but it was clean inside and not damaged in any way. My dress fit perfectly, thank god. It looked like the picture on the site so I am pleased with my purchase and would recommend this site. Please be aware that when you order you are not ordering name brand items. The dress you order may be slightly different from the picture but if you order because you like the overall style you should be happy with your purchase. Please take your measurement, your normal size most likely won't be the size you need, if you order per your everyday clothing size you could be disappointed. Overall I'm very happy and feel beautiful in my new dress. Thank you Vbridal.
Thank you so much for this amazing dress. It was perfect for my irish wedding at cliffs of moher. It was the dress that i dream. Simple but elegance. And also confortable! I can go eveeywhere for the pictures in the nature!
My sicerely Compliments for your team. Dressmaker and costumers assistance.
It is the first time I bought from Vbridal (actually the first time I was buyng from any Asiatic website) and I was a little scared about what I was going to receive (I need the dress to wear it in a wedding event), but the dress is actually very beautiful and well sewed.
Probably the only problem is that the top of the dress in the breast part is too big and doesn't correspond to the 90cm I was expecting, but it can be tighten very easily by any seamstress.
I think I will buy again in the future from Vbridal
Hi I just received my Mother Of The Bride outfit today and am very happy not only with the workmanship but everything about this outfit is beautiful.
Thank You Very Much.
Roberta Woods
I am totally satisfied with the dress as well as the services I received. Very kind and fast. I am so happy that I ordered from here. The dress is beautiful. Have recommended you to everyone I know!
I just want to say a big thank you to Vbridal. My wedding dress is just stunning. It is exactly like I imagined. Thank you so much for making my dresses come true!
Tip for consumers:
Just go for it!
When I received my dress I was delighted with it. It was just what I wanted and fitted perfectly. I'm really glad I purchased it from Vbridal and look forward to wearing it at my daughters wedding.
Gain trust and grow your business with customer reviews.
Founded in 2011, Vbridal is dedicated to the offering of the largest selection of wedding dresses, wedding party dresses, and special occasion dresses. With size and color customization available, you can always tailor our dresses to your taste and have them flatter your figure at any time.
Dear Sarah,
Thank you for sharing your experience with us. It is a shame to know that you are not satisfied with the order.
We have sent you an email with top solution. Please have a check and give us a confirmation back and we will do our best to help you out. If you don't receive it, please check your spam box or junk folder.
For any issues, you may also send us emails to our service@vbridal.com with the title "Sitejabber+ your order number + your concerns". Our Customer Service Team will handle it promptly and find the best solution for you.
Vbridal