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Vbridal

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Overview

Vbridal has a rating of 3.7 stars from 147 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Vbridal most frequently mention customer service, wedding dress, and good quality. Vbridal ranks 316th among Wedding Dresses sites.

  • Service
    30
  • Value
    32
  • Shipping
    26
  • Quality
    27
11
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How would you rate Vbridal?
Top Positive Review

“Expectations exceeded”

Rachel B.
7/11/16

For ordering a dress online, this far exceeded my expectations. I thought the top was lace but it is actually beading, which I like better. Only 2-3 beads were loose, it is very good material and well-made. I got it with custom sizing, and it only needs to be taken in across the shoulders a teensy bit. Only thing I can think of that could be better - the slip is not stretchy so it makes bending down a little tough but not bad (although not see-through at all so it does its job).

Top Critical Review

“MAJOR SCAM! AVOID THIS COMPANY!”

Joan H.
4/4/20

I ordered a dress for my daughter's wedding and was sent the wrong dress and it had the hanger loops sewn into the outside of the dress! I complained and sent pictures of the dress to prove the defects and the fact that it was the wrong dress that they sent. Because of the rush I was in, I re-ordered the original dress I had selected and paid again. I was absolutely shocked when they did exactly the same thing a second time. Wrong dress again and poor workmanship. I have written and sent pictures 6X and have not received an answer. I am being completely ignored now that they have my money. Their mistake is not knowing that I am an attorney and I intend to go after them so they can't do this to another customer ever again.

Reviews (147)

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Reviews that mention popular keywords

customer service (26) wedding dress (27)
Thumbnail of user gaylenea
1 review
2 helpful votes
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July 27th, 2016
Verified purchase

Very pleased with my dress which was made to my measurements. The delivery time was very quick & the dress is stunning & tailored of a very high standard.

Thumbnail of user cyndic7
1 review
9 helpful votes
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August 15th, 2016

I ordered my dress for a wedding in August. The next day the bride had a change of heart about the color selection. I email to get the color changed and the site emailed me back that my dress had already been cut out and was being prepared. After three weeks I checked on the order and was told they canceled the order because of my color change inquiry. They CANCELLED my order but had not issued a REFUND and NEVER contacted me about my REFUND. KEEP YOUR MONEY, DO NOT ORDER FROM THIS COMPANY--VBRIDAL I had to
Give a star and that's for how fast they respond and take the money from your account.

* Vbridal attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Thumbnail of user vbridalv
Vbridal V. – Vbridal Rep

Hi Cyndi,

It is a shame to know what happened. We have sent you an email with top solution. Please have a check and give us a confirmation back and we will help you out.

For any issues, you may also send us emails to our service@vbridal.net with the title "Sitejabber+ your order number + your concerns". Our Customer Service Team will handle it promptly and find the best solution for you.

Vbridal

Thumbnail of user katef24
1 review
3 helpful votes
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July 5th, 2016
Verified purchase

Yesterday I got my wedding dress, which I ordered at vridal.com. I felt extremely nervious because it is usually a lottery when you order online without a chance to try the dress on and see it with your own eyes. After hundreds of hours sitting in front of the monitor, I finally chose the dress I liked. I also sent my measures and asked to make the dress a little longer as I wanted to wear high-heeled shoes. In a day after the order, I received an answer from a vbridal team, who assured me that all my wishes would be taken into account.So in 4 weeks I got the dress. I did not need to pay any taxes (I live in Germany), although I read a lot of comments where people had to pay taxes. So, the dress fitted perfectly and the length was exactly the one I needed! The colour of material (organza) was a little different that the one on the picture, but I liked it in this colour even more! The only one thing I would appreciate is to have a cover for the dress. All in all, I would like to thank the Vbridal team and the tailor who created my dress!

Service
Value
Shipping
Quality
Thumbnail of user juliad30
1 review
6 helpful votes
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April 28th, 2016
Verified purchase

Received my wedding dress today and the quality is fantastic! I was so suprised. I ordered the dress in a champagne colour which wasn't shown on the picture but didn't want the dress in white. I knew this would be risky as not being able to try the dress on I wasn't sure whether the colour was right or not. The colour is exactly as I imagined, but i do advise to order in the colour you see as I'm not sure the colour suits me (totally my fault). After I ordered it I went into full on panic mode thinking have I wasted my money? But I didn't have to worry, I paid the extra to have a custom fit which was correct and the quality is great. It has a lovely train on it too. When asking questions I was answered promptly and customer service were really helpful. The only dissapointment is the way the dress was packaged. I thought it may come in a dress bag but was folded inside out wrapped up in a sealed bag (good) then the outer plastic packaging. It will need a steam but any dress would need a steam before the big day. Plus as it's backless I believed there to be a better bra support in there which I would definately need but I'm sure I can figure that out. For anyone thinking of ordering their dress on a budget then really think of this firm. I didn't want an expensive dress but still wanted a great dress so thought £145 was an ok risk to waste for me personally. For the minor changes I will do to it, the price is amazing. Thankyou so much xx

Thumbnail of user rosien3
1 review
6 helpful votes
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April 22nd, 2016

Update 05/18/2016: I received the dress yesterday (5/18/16). I didn't find out it had arrived until I got home from work in the evening. I was nervous and excited. Honestly, I didn't open the packet right away as I did not want to be disappointed, but after my workout, dinner and shower, I braved up and unpacked it. My first thought "what the heck" as it arrived inside-out lol. I flipped it over and right away noticed the silver color (which is the color I ordered), the beats and silky material (so far so good). After inspection, I felt relieved the dress looked as what I saw on the model on their website. I tried it on and... I LOVE IT!. It fits perfect. Other than needing alterations on the length (which I was expecting and wouldve had to do with any other dress) and removing a few wrinkles the dress is GREAT and I am VERY pleased with the quality of the material. I can't wait to wear this dress at my daughter's (Jessica) wedding! Thank you Vbridal! So glad I decided to take my chances.

PS... Also, I was kept informed via e-mails, throughout the entire process, from the time I placed my order to the time it got shipped with anticipated arrival date.

Update 5/12/16: I received a notice saying the dress got mailed on May 10th, so I should be receiving it soon. Can't wait. Excited and nervous at the same time.

Thumbnail of user vbridalv
Vbridal V. – Vbridal Rep

Hi Rosie,

Thank you for your review. It is a shame to know that you'd not like to order from us. We respect your choice. Every coin has two sides. Also different people have different standard on judgement. Although you noticed that there are some negative reviews on many websites, there are still many positive feedback from customers.

Our goal here is to exceed our customer's expectations during each shopping. We'll do our best to provide our customers with pleasant shopping experience.

Kind Regards,
Vbridal

Thumbnail of user malinh
1 review
24 helpful votes
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March 5th, 2016

The weddingdress I recived didnt look like the one I actually ordered. The fabric doesn't look the same as the picture and thats make the dress. Also the shoulders and sleeves are different.

This is not okey. I was reading some blogs on the internet and found out that this dress I did order 3 months ago is totally fake. This is the one I was ordering http://vbridal.com/Sheath-Column-V-Neck-Sweep-Train-Lace-Wedding-Dress-g*******

And today I found this dress and girl in a blog and wedding pictures by a girl called Amber. http://www.barefootblonde.com/2012/12/wedding-pictures-2-2/
The dress Amber is wearing on her wedding day was made by Penelope.
FAKE, STAY AWAY FROM THIS!

Thumbnail of user vbridalv
Vbridal V. – Vbridal Rep

Dear Malin,

We are very sorry to hear your experience. We are ready to help you if you would kindly inform us of your order information. You can submit a request via this link https://www.vbridal.net/contact-us.html or via SiteJabber.

All messages will be replied by our customer service within 24 hours. If you do not see our replies in your Inbox, please check your Spam box too. You can also log into your account on our website and check our replies in "My Inquiries".

Thank you again for your feedback. Looking forward to hearing from you.

Best regards,
Vbridal

Thumbnail of user jillm71
1 review
0 helpful votes
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August 1st, 2016
Verified purchase

There are no words to describe the Wonderful staff and their workmanship. The Gown was made an delivered in 13 days. So Happy.

Thumbnail of user kimb1125
1 review
2 helpful votes
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July 22nd, 2016
Verified purchase

Whenever I contacted vbridal with any questions or concerns I always received prompt results. My dress came extremely quickly and to my satisfaction.

Thumbnail of user joc360
1 review
2 helpful votes
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March 11th, 2017
Verified purchase

Excellent. Am happy with product and service was very quick from order to delivery. Would be happy to use this site again

Thumbnail of user carolinej19
1 review
0 helpful votes
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December 15th, 2015

I ordered my dress here after my friend received hers. Very good quality for the price. We are both very satisfied. Thank you very much!

Value
Shipping
Quality
Thumbnail of user murphym9
1 review
7 helpful votes
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November 29th, 2014

The wedding shoes fits me quite well. Thanks to the sweet customer representatives who helped me choosing the correct size. Really appreciate that!

Thumbnail of user gerb7
1 review
1 helpful vote
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September 8th, 2016

I am very happy with my purchase from Vbridal. The quality seems great, the prices are great and shipping was very fast!

Thumbnail of user adaw7
1 review
3 helpful votes
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March 12th, 2016

I received my dress and found it very lovely. I am very happy with this purchase. The customer servce was also very helpful. Thank you so much!

Thumbnail of user azrai1
1 review
1 helpful vote
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September 15th, 2016
Verified purchase

I was very satisfied with the quality and the perfect fitting of the dress. Unexpectedly positively surprised.

Thumbnail of user arield6
1 review
6 helpful votes
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April 3rd, 2016

I bought my wedding dress from this website and it turns out great. The quality and the workmanship are superb. Love my dress.

Thumbnail of user monicak17
1 review
0 helpful votes
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July 9th, 2016
Verified purchase

Thank you for the promptness in which my dress came. It is perfect for my son's wedding. It is made very well. I love it!

Thumbnail of user hilarya4
1 review
5 helpful votes
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June 30th, 2016

I received a dress that was different than one I was expecting. They offered a full refund or partial refund if I wanted to keep the dress.

Thumbnail of user vbridalv
Vbridal V. – Vbridal Rep

Dear Hilary,

Thank you for sharing your experience with us. It is a shame to know that you are not satisfied with the order.

We have sent you an email with top solution. Please have a check and give us a confirmation back and we will do our best to help you out.

For any issues, you may also send us emails to our service@vbridal.com with the title "Sitejabber+ your order number + your concerns". Our Customer Service Team will handle it promptly and find the best solution for you.

Vbridal

Thumbnail of user veronicae8
1 review
2 helpful votes
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May 10th, 2016
Verified purchase

The dress is great and fits very well. There is a small damage in the front on the lace but probably from The handling in the post.

Thumbnail of user georgiab14
1 review
3 helpful votes
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October 28th, 2016
Verified purchase

Fabulous dress for a very special event. Very pleased with service, quality of dress and fine customer service. Outstanding experience with VBRIDAL!

Thumbnail of user jamieb564
1 review
0 helpful votes
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September 22nd, 2020

When I got the dress it was so heavy and so long I couldn't even wear it. When I tried to return it nobody will respond to me and its been over a mth

Thumbnail of user iulia10
1 review
4 helpful votes
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July 1st, 2015

Soo. I have a story too. I am marrying this perfect guy. And i wanted my dress to be perfect as well. I tried dressess in two countries and couldnt find something to enjoy (from too ugly to way too expensive. I had them all). So the craziness began. I was browsing the internet untill i found vbridal with their perfect gowns and prices... All my friends thought i went nuts for trusting them with the most important dress of my life. But i did. I decided about one dress asked vbridal a bunch of questions and they responded promptely and then i decided to place the order. And i waited. When the dress arrived and i saw the small package i almost fainted. I said to myself well. Thats it. Will start a new run for a dress. But then surprise. THE DRESS IS AMAZING. The material they use is high quality and you get exactely what you see. I also choosed custom size and I am really happy with the results. To be honest. I AM EXTREMELY HAPPY WITH MY PURCASHE! Go for it ladies. VBRIDAL MAKES MAGIC HAPPEN. Special thanks to every single one of their team! From small chat to the perfect dress i have only possitive things to say!

Tip for consumers:
GO FOR IT... its worthed.. Prices are great, their customer service (before and after placing the order) is amazing! They will guide you through everything!

Service
Value
Shipping
Quality
Thumbnail of user shrutij3
1 review
1 helpful vote
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September 5th, 2016
Verified purchase

It was way more beautiful than i expected and i am very happy with my gown!

Thumbnail of user terric31
1 review
1 helpful vote
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June 5th, 2016
Verified purchase

I purchased this dress for my niece and it came back as good quality and cute.

Thumbnail of user kathyp51
1 review
1 helpful vote
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June 27th, 2016
Verified purchase

Very easy to navigate site
Dress was exactly like picture and
Fit was perfect

Thumbnail of user nicolek31
1 review
1 helpful vote
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March 17th, 2016

A good place to shop! The dress received is in perfect conditions. LOVE the dress!

Service
Value
Quality

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From the business

Founded in 2011, Vbridal is dedicated to the offering of the largest selection of wedding dresses, wedding party dresses, and special occasion dresses. With size and color customization available, you can always tailor our dresses to your taste and have them flatter your figure at any time.

Company Representative

Thumbnail of user vbridalv
Vbridal V.
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