VENUS Swimwear has a rating of 2.1 stars from 1,302 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about VENUS Swimwear most frequently mention customer service, credit card, and return label problems. VENUS Swimwear ranks 264th among Swimwear sites.
This company responds to reviews on average within 8 days
I bought the pinkish dress with the black embroidered flowers on the front. It's a tulip shape and made of a tulle fabric. I could not have been happier in a purchase, fit, comfort, feel, and style. My only problem is I may not find another occasion to wear it! It was prompt, true to size and just lovely. I would not hesitate to order from Venus again. I also picked some other dresses from on line companies that say they do returns but will not. All from China. I will from now on always check reviews and give this a 5 star!
I have ordered many swimsuits from them. Typically nice products; however, some have fallen apart, turned strange color, etc. They do not ship promptly. Ordered several items on Monday and they did not ship out until Thursday. I will not receive the items in time for a trip now.
Horrible shipping practices and customer service is clueless. I'm still waiting for a dress i ordered for a wedding that never arrived. Customer service said "the order shipped on the 21st, but it's still in Jacksonville..." That's not quite shipped is it now?
Either way, the items I ordered are now useless and I now anticipate a refund request nightmare. What happened Venus?... I've ordered from you guys a few years ago and orders were received in the time frame expected, and in Canada too! I see this company going out of business soon because you can't keep their commitments to their customers. I definitely won't be falling for this trap ever again. Make it right Venus!
Clothing is made of cheap material: it looses shape and will pill quickly. Trust me; you will be annoyed at those fuzz balls and it's because Venus Swimwear clothing is made up of synthetic fibers that are cheaply/loosely woven. Walmart quality. You should either wash clothing by hand, turn them inside out to avoid friction or buy a razor and find yourself always de-pilling your pieces. Next, you'll battle with clothing that also loses its shape. Sorry but this brand of clothing just isn't worth it.
The bathing suits are a grade better, so you may just want to stick with swimwear.
Hi norma, we do appreciate your feedback and apologize your order did not meet your expectations.We will still be happy to assist you and do what we can to make this right. Please e-mail us at socialsupport@venus.com for assistance.
A friend of mine recommended checking out their bathing suit collection at the top of this year, and I have been hooked ever since! I've ordered everything from sweaters to bikini's, and truth be told there has been only 1 piece that I was not terribly happy with. Aside from that, true to size, good quality, fair pricing-and my customer service experiences have been excellent. My only suggestion (per the website), is order a size up on bikinis-tops in particular.
I have been ordering from venus for years now, I get most of my sweaters, tops, and some work apparel from this website. NEVER once have I been disappointed, everything has always shipped on time and never had an issue with returns or customer service. For those who write the clothing is cheap probably are not reading the labels in which the wash instructions are, these clothes will last if you do not dry them. I highly recommend this site.
I needed to let fellow online shoppers like me know how happy I am with venus. The quality is decent as is customer service. I have ordered clothes that have been too big/small or not what I expected and returning them for refund or exchange has never been a hassle. Depending where you are shipping can take awhile but definitely worth the wait. Best site I have ordered from so far
Ok I hardly ever post positive reviews lol and I have to say Venus is just an AWESOME company. Given I do live in Florida, where they are located, but I get my packages SO fast. Like on day! With standard shipping! The quality of the clothes I think is awesome for how affordable they are. If something doesn't fit it's usually because I'm just really short so it's not really their fault... like jackets etc...
However I remember ordering and returning stuff like 3 times before my cruise. Thinking oh man I'm never going to get the refunds or money in time... and I did! They refund the charges so fast once you send the stuff back! I'm just really a HUGE fan of them! :)
Very poor quality. $70 boots looks like they should be sold at a dollar store! Plus, the boots both say 7 1/2 even though I ordered size 8 and the box says 8 yet both boots fit differently. My sweat shirt is see through, and the leggings are cheap and miss sized! Don't waste your money or time with this company.
My order arrived right away which was great! I even had a pleasant experience with online live chat with customer service. That sad, I was very disappointed with the quality of the clothes! The faux leather buckle on the flimsy cheap sweater will for sure only last one day! And the $80.00 coat I ordered was so thin! Word to the wise. When ordering bras. Order bigger than you are. They are NOT true to size! I opened the box yesterday and am shipping it all back today! Hoping I will get a full refund after reading some of the other reviews. Disappointed.
I've been ordering from Venus for about 2 years. I have never been disappointed. I've never gotten the wrong item and everything, except one item, has fit perfectly. Companies make mistakes, it happens. All of these bad reviews are ridiculous in my opinion.
Ordered from catalogue with labels from Mississauga Ontario. Did not know it was an American company! Was not aware that my purchase would be in American dollars. Rec'd several promotion emails that same Black Friday week for my items offered at lower prices. My items were ordered in medium size, of which I am a perfect 8-10 and they were so large I could get 2 people inside. I was charged a duty extra price of $35. For a $74. Purchase. To return I must pay shipping. What? Worst online company ever!. Cdn buyer stay away. There are NO DEALS at that company.
Hi Shel, we apologize that your ordering experience did not meet your expectations. We will be happy to review your information and find a resolution to this matter for you. We will be sending you a private message to discuss this matter further.
Ordered 100$ of stuff and received within a week. The clothes do run on the longer and larger size but the swimsuits fit amazing especially if you are one size on top and another on the bottom. Returned two items with the label they gave due to being large they kept me updated by emails when they received, processed, and shipped out the new items. Everything processed and new items revived in 2 1-2 weeks. My best friend has placed several orders and returns without issue as well. The sizes that come in bra size are right on, the maxi dresses, skirts ect run long and go down one size. Never ordered shoes, pants, or accessories. Would love to here if they run big as well?
I love this site, I'm shocked at the negative reviews as well... I've ordered sweaters, dresses, tops and swimwear (hello boobs!) and have loved everything. One sweater didn't hang on me like it did in the picture, but hey, she's a super-short, super skinny model. They have lots of cute styles and I love the variety. As long as you actually zoom in on the picture, you can tell the type of material you are getting. The only other bad thing is I always forget about the duties and taxes to Canada are extra... but even with this extra cost, there's no way I'd be able to buy the 3 dresses and 2 sweaters I did for $200 total! Love Venus!
I had a really hard time with the purchase of a jumpsuit for my daughter. Customer service even lied to me and said it had been shipped. Emails only brought back negativity. Supposedly after 17 days she just may have the jumpsuit.
Hi Nan! We apologize that your experience was anything less than exceptional. We do want to do what we can to rectify this issue for you. Please e-mail us at socialsupport@venus.com for assistance.
If I could give them negative nothing, I would! This is the second time I've been ripped of by Venus. I suggest if you buy something you better make damn sure it fits perfectly otherwise don't bother sending it back. I purchased a blouse for $34 but it didn't fit right so I returned it and they charged me 31.95 "return label fee" in addition to the $6.95 I'd already paid to ship it back so my refund was $2.05! I am so infuriated right now. Had I know this bull$#*! was going to happen I would have kept the shirt and sold it on Ebay!
I searched for hours to find a realistic trench coat outfit. I settled on a $40 costume from dress venus expecting something realistic but not the best quality seeing as some of these outfits can cost upwards of $200! How wrong was I! The coat is made of a thick luxurious material with a velvet finish. Everyone who's seen it have all said the same thing..."You must have spent a fortune on it!" Very happy customer and I will definitely buy from them again
Dresses indeed look nice in catalog, but the actual material and quality is rather poor. You can pretty much order from a random Chinese web-site, and it'd be cheaper and better quality. I live in Canada. It took Venus almost 40 days to ship, with no tracking info given whatsoever. Customer rep told me to wait for about a week while they were tracing my order. Don't get fooled by the nice-looking things in their catalog, the actual product quality is very poor. Sorry Venus, you let me down.
Tip for consumers:
Poor product quality.
1. Clothes are very thin and made with cheaper materials
2. If you buy and return you will be charged $6+ for your return label AND $5 shipping for the original package that may have been free at the time of the purchase. I ended up paying $12 extra dollars bc of this.
3. Never buying from here again.
I recently bought several items from Venus for the first time. I ended up returning one of the shirts, due to poor sizing. I finally received my refund and was shocked by what I found. I paid $29 for the shirt, but was refunded $18.09. I order constantly online and Never have I seen such ridiculous charges. Recommendation; Do Not purchase from this company. Clothes are mediocre at best and return policy is a rip off!
Merchandise Subtotal: $29.99
Return Label Fee: -$6.95 (btw, I paid return shipping cost, yet additionally charged for a return label!)
Promotional Shipping Adjustment: -$4.95
Total Refund Due $18.09
We are sorry to hear, that you were not happy with your order. Could you please contact us via email, at socialsupport@venus.com? We will be happy to assist.
I have ordered several things from Venus and very satisfied. I get sent links via email from them showing me items I might be interested in only when I click on the items... there is an X over my size! It seems every item I want to purchase is sold out. Very aggravating. How do you run a business if your most popular items and sizes are always sold out? I'm going to look for a womens clothing store that actually has stock to purchase from.
Tip for consumers:
Unless you get first dibs on clothing you may find everything you click on is sold out.
Products used:
Ankle booties,distressted jeans and several wonderful tops I love
Hi Lisa! Thank you for your review and we apologize for your frustrations. We do our absolute best to re-stock items as soon as we can. Although uncommon, we do experience vendor or shipping delays for new shipments. Also, once we receive the merchandise it has to pass quality inspection before it can be shipped out to customers. We hope this information is helpful. If we may be of any assistance, please send us a message to socialsupport@venus.com.
All around horrible. The price for most of the clothes are way over the quality of the product. When sites especially clothing stores advertise free exchanges I will order several items expecting some of them to be returned / exchanged for more. I did this twice with two separate orders around $300 and frankly I ended up returning more then half of the items each time.
After returning one defective item they actually sent me another with the same defects (or even the exact same item)... They completely botched my second exchange request. I'm so frustrated I dont even know if its worth my time to contact them or eat the money.
Unbelievable that after 2 months and countless promises from Venus still have not received refund... the jumpsuit that I ordered has a leg length that no human could wear. I am tall 5'91/2" and I literally had to drag soaking wet ( it was raining) pant legs around all day at my son's college graduation... and I had heels on?
Hi Deborah, we apologize for this experience. Please e-mail us at socialsupport@venus.com and we will be happy to assist you.
The thing I have a major problem with is the reviews; reviews both on the Dressvenus site and on THIS Jabber site. Amazing how each Cheesy Commercial sounding review is written by a new reviewer... real people do not speak like this! Every single review giving 5 stars is utterly fabricated, anyone with half a brain can tell. I chased an order for a coat and they claimed 2 weeks later I had not paid... I protested, told them all the info for prove payment and now apparently the coat is on it's way. We'll see. But the reviews are a joke, total lies. The clothes may or may not be OK, but it does not fill you with confidence
Terrible customer service. Be careful when you return something. On top of their return label fee (which is understandable), they will also deduct many other amounts/fees out of your refund. They are very tricky and deceiving. Poor quality merchandise. I guess you get what you pay for. But generally I felt ripped off after returning what didn't work. And, their interest is Not good customer service. I came across some rude customer service reps via chat. I will never ever shop from this company again.
Well I was going to order three dresses, but after I read the reviews it's kind of scary! I'll just find another site besides this one that has better reviews, because I don't want to be taken. I have more than Enough going on in my life and not to worry about mail issues and bad customer service.
We appreciate your concerns. Please let me start by saying, customer satisfaction is very important to us. A lot of time people will leave reviews without even attempting to contact us so we can rectify the concern. We do our best to keep our customers satisfied and we want you to be happy with your order. We stand behind the quality of our merchandise. If at any time you have an issue with an order, simply contact us and we will be happy to address your concerns with you. http://www.venus.com/contact.aspx
venus.com becoming more and more like those cheap Chinese clothing websites, except it is still expensive: the catalog photos of clothing are far from the way it looks in reality, with cheap fabrics, poor execution quality and even different style. Customer service doesn't really care about that, because the shipping expenses are customers responsibility, so they are not loosing anything, just reputations, which apparently is not their priority.
Boutique styles and looks right to your front door! Why wait in line at your local shops and stores when Venus has everything you need? Looking your best has never been this easy.<BR>
We sincerely apologize for the troubles with recent interaction with our company, and we truly want to make this right. If you would please reach out to us at socialsupport@venus.com we would be happy to look into your account with you. We look forward to hearing from you.