Verizon

I have been a customer of Verizon for over 20 years. Apparently that means nothing to them. Worst customer service ever and their callback issues and hold times are outrageous. Everyone you talk to tells you something different. Can't say enough bad things about them. I'm leaving them. Don't sign on with Verizon. You will regret it.

I signed up to verizon online last night from tmobile. This morning I called customer service with a question. After 30 minutes of waiting I decided I will cancel order. I've been calling half the day already, in 2 cases over 1 hour. I'm still on step one. I've called UPS (They answered right away). I will refuse shipments from Verizon. This experience made my outlook of Verizon horrible. Atleast I learned that Tmobile is world better at customer service

Verizon has you on hold for 2 hours long or so all the time. This is has been their norm for the last year. You have to spend a whole evening just to handle a phone call with them. They take your money asap but can't speak to you asap.

I left the company (Verizon) years ago due to bad customer service, came back and see that nothing changed. Told by several reps that a charge for an old Iphone 4 was waived ($299) only to have it appear on my bill. Everyone got amnesia when asked about the waiver. When asked for a review of recording for quality control to prove promise of a waiver was made, it couldn't be found. They cut my service off, but agreed to waive the cost of the phone if I renew my contract. How nice of them. I am with a new company and happy.

I spent a week and a half trying to straighten out my account and am still trying to get issue resolved. I have been a Customer for twenty years and have never had bad cell service but that's where it ends. Can someone explain to me why it's takes "3 or 4 billing cycles to get credits due". They don't seem to have trouble adding billable add ONS to your account. I wonder how they would respond to me taking 3 or 4 billing cycles to pay them? Absolutely the worst organization I have ever dealt with. God know how difficult it will be to discontinue service an go to another carrier. Worst of all they ain't don't appear to care.

I have been a long time Verizon user. I requested for a temp international plan to start in July, and end on Aug 12,2021. I didn't notice until in mid December, 2021 that this service wasn't stopped as it supposed to, and they having been charging me for that service of $100 every month (I use automatic payment through my bank). I called Verizon, was put on hold, and the estimated time was said to be 40 min. Well, I was still on hold after 90 min. The online "chat with us" only gave you the same response and is useless. I scheduled a call back and finally got a live person on the line. Guess what? They transferred me twice, and I was put on hold again endlessly. Never experience anything worse than Verizon.

Verizon charged me for service I never ordered then sent me to collections. Before collections they told me multiple times the bill was an error and to disregard. Now this fraudulent account is showing up as a derogatory mark on my credit report and Verizon is refusing to talk to me about it. I am forced to either pay for this service I never authorized or take a hit on my credit. I feel bullied and robbed.

I think that the people that answer the calls, all they want is to kill time. I called them like 6 times (because they never solved the problem), 3 of which they hung up and other 3 they just put you in hold for like 45 minutes, coming back like every 10 min saying "we're just verifying your account, thanks for your patience" and then apologizing they couldn't verify the account and suggesting to wait 3 days before calling back. Completely useless. After this experience I will NEVER want to have to deal with them. If there was a 0 stars option I'd choose that.

If you need to talk to a real human at Verizon, get connected to their Sales Dept. This takes one minute, compared to the average 45 minutes of waiting on the phone, waiting for a call-back appointment (yes - they ask you to make an appointment!), or even just waiting to chat. Apparently, they care more about selling their brand than taking care of those who've already bought into their brand. If the sales Dept can't help you they will transfer you to their "Care Team".
I've been with Verizon, literally from the beginning when they took over Airtouch. Their service used to be worth paying extra for but, hey, love doesn't always last forever.
I'm leaving and I'm not waving goodbye.
%*#@!

When you sign up for Verizon, make sure you ask for the estimate of next bill.
Here are the problems I encountered:
- they do not honor what sale team promises you.
- the agents will say that they will call you back; they never do.
- they will find the most expensive solution to solve your problem.
- Sales team do not disclose everything: always ask for next bill estimate,
- Invest as shareholder, but don't be a customer.
- Ask for bill estimate all the the time, otherwise you will be screwed.

-minus 10. Costumer service is promising solutions, credits etc but can not send confirmation or share any notes in writing because "the system does not allow". Of course the solutions and credits never happen and when asked if they can listen to the recorder calls they claim they are not saved. Four customer service employees did the sam thing. They are trained to to this. It's insane, I hope someone will go after them so they get stopped!

Jimmy F. He was the Verizon installer just wanted to say he is such a nice guy great job cleans up after himself he was very organized with his tools & paper work. Excellent jobThanks again WiFi working great

I've been waiting 5 months for a promotion to kick in on the new Google Pixel 7 Pro I bought on a trade-in. Called my local store and store rep David went all out to get that promotion executed by Verizon. I have always found Verizon helpful.

They have decent service but their plans are way to overpriced and some of their employees aren't well informed. My dad and I have a plan (unlimited talk and text, limited data) and we were told that it would be about $100 total for a month. Our monthly bill is around $160 to $180. That's way too much for only two people, especially considering that we have limited data and we barely use any of it. We would switch but we live in a rural area so it's basically the only service we can get out here and I guess we'll have to deal with it.