VerizonReviews 1,045

Bill went up $17...so I looked at my previous bill and current bill, no explanation. I called customer service and the representative was very unhelpful and could not explain accurately why I'm being charged more. I've been a customer for over 15 years and you would think I would get treated better than this.

Be ware, lively/jitterbug is a Verizon product and so is just as horrible as Verizon! I bought a lively phone for my mom for Christmas and when I went to pay the bill in January, they tried double charging me so I canceled! Keep in mind that lively is a prepaid service but they tried to charge me for January even though they didn't give me service for January so and tried saying that I still needed to pay for December! I paid for December in December! We all know that they would not have given me service in December if I didn't pay for December! Lively/jitterbug/Verizon are crooks!

I tried to get a replacement phone cuz my phone is with malfunction problems from factory they told they were going to get me a replacement they never did Nothing they just hang up the phone and they were very bad service not profesional and they didn't complete the agreement of guarantee for the phone and they charged a lot for anything

Stupid company, freaking lie to people
Customer support is non existent
Rebate department is the worst
They wanna sales whatever takes just to sale, and they miss information customers just to sale
I will switch to T-mobile which is better service, better customer service thanks stupid Verizon
Please Verizon get out of business shut yourself down, we work hard for our money, so get the $#*! out

I have two lines-- a watch for my phone is one of those. After being told I would pay 99.00 a month, I have received 274.00 bills every month. I have called over 18 times and they say it is fixed and it is 274.00 the next month. So long Verizon.

They lied and told me I would have the services for each one of my phone was actually only one phone got the service that we all got to share was lied to about that not that big of a deal but then when my wife went up there to upgrade her phone. They talked her into the free watch That they did not let her pick out and turned around and gave her a $500 watch. It stuck us with the bill when we got to the next billing cycle and seen that they were charging us, for the watch, we then called them to resolve the situation, they then told us it was too late to exchange it. And we are stuck with the bill. Needless to say as soon as my contract is over will no longer go through Verizon nor will my business phones go through Verizon.

I ported my number over to a competitor and Verizon still charged me for a month of service. I was on the phone with customer service for over an hour with no results. The explanation they gave is that THEY have the option to port the number right away or will after two weeks, of course charging me for those two weeks even though they admit there was no usage during that time. They (not so generously) offered to credit me for two weeks. Awesome, that just means I'm still paying for two weeks of service that was not used or provided.
How is that even legal? I don't care if my new provider sucks, I won't go back to Verizon!

After being transferred from one department to the next and explaining the problem over and over several times to a different person, with each one acting like they care and are "so sorry for your inconvenience" they really don't care, are uninformed, and never return the call they promised hoping you will just give up and go away. Try a different carrier although they all might be similar. Welcome to the new new world of uneducated (I don't mean not having a worthless diploma), uninformed, don't care world.

I purchased 3 new phones in Oct they had promotions on them each month they take the promotions off one of them and added on other things. It has been since Oct it is now January. I have called each month 2 to 3 times. And have been told it is fixed. I have spoken to supervisers that have promised this. Even sent me emails to show me then the email disappeared after one day. I have been lied to by everyone at Verizon I would never go with verizon again. I have been with verizon for years. Do not buy new phone with verizon.

I nought a new phone from the store on Indiantown Road in Jupiter, FL. Danny is the representative who helped me. He was fantastic; deserves 5 stars. Any road block we ran into he was able to get through. I give him kudos and I hope his boss recognizes what a valuable employee Verizon has in Danny.
Suzanne

We trusted the rep at the Verizon store who told us we'd get $700 for trading in our old Google Pixels to upgrade. That was a lie. According to the fine print, what we are actually receiving is a $20 discount on our device payments every month for 3 years. If we pay off early, or upgrade early, the balance of the $700 trade in value will be forfeited.

Customer service is totally impotent, disconnected from customer accounts far enough that they cannot make this right. The only course of action is to file a dispute for arbitration. (By the way, when you do this, they respond, in essence, with "too bad so sad, should have read the fine print instead of listening to our reps.")

This is how it feels to be a dog on Verizon's leash

If anyone is thinking of switching to Verizon, DON'T. We've been through literally one of the worst customer service experiences I have ever had. On Christmas Eve, almost TWO weeks ago, my husband noticed that his phone had "SOS Only" in the upper right hand corner and he was having trouble making/receiving calls or sending/receiving texts. Then, he started getting an error message that said "SIM Failed." We tried the Verizon online chat first. After trying an eSim that failed, the representative didn't know what the issue was and was going to escalate us to Tier 2. The website timed out on the way to the tier 2 representative. We logged back in immediately and started up the chat...we didn't get a response at all. Nothing. We took the phone into our nearest Verizon store on December 26. Within 2 minutes of my husband describing the issue without so much as LOOKING or even GLANCING at the phone, the woman said it had to have been an iPhone issue and advised us to submit an insurance claim or pay off the iPhone/buy a new phone. I came home, called the insurance (Asurion) for a claim. They agreed it was likely the phone and sent a replacement phone via FedEx. That arrived today. When my husband tried to set the new device up, it gave him the same "SIM Failed" message and the new device won't make/receive calls or send/receive texts. Got back on with Verizon customer service. Tried calling first, the automated system hung up on me the first time without connecting me to a rep, and the second time it didn't understand anything I was saying, despite wording it several different ways. Tried the Verizon chat again. Turns out, it's very likely the SIM card itself, not the device. So now my husband has been without a working phone for two weeks and the issue was misdiagnosed this entire time. Now we have to go back to the Verizon store tomorrow where the online customer service rep claims they will have a new SIM card onsite (I'll believe it when I see it). I've spent literally hours with Verizon customer service agents on this issue. To say that I am utterly disgusted, disappointed, frustrated, and angry with the service we have received would be a complete understatement.

I wish I could take away stars. I have been trying to get a refund for a prepaid account that will no longer work after 12/31/2022 and they have lied about refunding the money. I have never received it. They are theives, it is $246.00, which may not be much to most people but it will bay my groceries for a month. I have been trying for 3 days to speak with someone and can't a live person.

After spending a total of 11 hours on my phone talking and being on hold with Verizon to add three phone lines to my account; an account I've been using for over 15 years with zero late paid monthly bills, I finally just gave up. They took my fingerprints (sent me an app for doing so and who knows now who has a copy of my fingerprints), copies of my DL, etc. And still no phones that I offered to pay cash for. Makes you think just how dishonest is Verizon...

I have had a terrible experience as a new customer and am already trying to cancel my subscription. To put this in greater perspective, in my 31 years on this planet, I have never once tried to cancel something I just started as a new customer. That alone should tell you how bad it's been dealing with them.

I'm honestly so pissed right now from dealing with them, I don't even want to type out a full review. It's honestly hard to even put it all in words the experience I've had. Alright so here is the issue. Me and my ex wife just got divorced. She had an account with Verizon for a mobile hotspot. She cancelled the service because she doesn't need it anymore. She gave me the device. I dealt with someone from Verizon's chat who set me up with a new account using the same device. He told me that I will be able to use it after I set up the new account. I chose a plan for 90 bucks a month. He sets it up and says your service will kick in within 15 minutes. Hours later it still wasn't working, so I finally got through to someone from their live chat again. This time they said I need to contact the fraud department as there is a hold on my device and that I can't do that now because their fraud department is closed. Fine. Later that day I contacted the fraud department, hold removed. Think that's the end of it? Nope. I get home and try to use my device and nothing. Again, I reach out to them… "hey the device is still not connected to the internet." Spend about 30-40 minutes giving all of the information they asked for. Brandon from the live chat then tries to cut the chat off, even after providing ample proof of me signing up for a whole new account in my name, telling me to have the account holder contact them. Well, Brandon, I am the account holder. So long story short (or maybe it's still long) I just signed up for a new account 4 days prior and am still not able to use the device that I have paid for. No help from Verizon whatsoever. Please understand I've spent HOURS dealing with them in total about this issue to no resolve. Well, I guess now I will have to go through the process of my bank to dispute the charges and find another company to do business with. This is the first time I've ever attempted to do business with them and it is my last. They will definitely never earn my business again and I will definitely steer any other potential customer away. Good job, Verizon! You just lost a new customer!

After nearly 20 years as a business customer we switched our phones service to a platform that is more compatible with what we needed for our office and patients. Apparently, Verizon states on 6TH PAGE of the 7 PAGE BILL when your renewal is coming up and if you do not reply within 60 days they automatically renew it for 2 YEARS! The supervisor, Tanesha, was no help what so ever. Although this is legal, it is quite the gray area.

I switched to Verizon One Talk and purchased new desk phones for our small business. The caller ID has been showing up incorrectly since the system was installed 6/22, and after multiple emails and phone calls it remains still uncorrected. The voice quality is inferior. I am continually disturbed by crackling on the line, and more often than not the other party thinks that I have put down the phone and left the room because my voice sounds so distant and faint. This is by far the worst phone system that I have ever used, and the customer service is horrendous. Verizon does not even handle the customer service for the OneTalk program, as it is provided by a third party. They are pleasant folks to deal with, however they are so limited in what they can actually do to help with technical issues. It has taken them 6 months to get Verizon to even create a ticket and initiate the troubleshooting and repair process. As the above-described issues remain unresolved I can NOT recommend using Verizon for supplying or supporting an office phone system.

Bought two A03 phones from our local verizon store. Had problems from Day one. If i went beyond the wifi range of my home, i could not make anything but Emergency Calls. By the time i went through customer service 4 times, where they reset the system of our phones, 3 months elapsed. Was given the 611 Loyalty Department for some kind of resolution. This was a complete waste of my time because over the 3 months I tried to deal with customer service, i had ammassed over $800.00 in cost for Every Product involved, and for getting rid of the A03's and upgrading to the Pixel 7 Pro. (Pro yet to be determined). But the Loyalty department representative i spoke with showed very little care as to my situation and gave us a Whopping $95.00 credit on my next bill. If I ever have the need to change. Phones again, i can assure you it will not be with Verizon. No wonder as i just yesterday found out that my 3 best friends, (Neighbors) All Have AT&T. Wish i had of known that 90 days ago. Just an FYI to anyone living in the Northeastern part of Georgia. But my advice to anyone shopping for a new phone. Do your homework well in advance of what type of phone you purchase, who the provider is and their service record in your area. Also check the Ratings and Reviews of any phone you think you might want to purchase. Just checked verizon. Out of 746 Reviews, They Got A 1.3 out of 5 Star Rating. Hindsight is 20/20. And I do have Proof of Purchase. Never put your phone on auto pay from a Debit or Credit Card. As i have learned, know what you are paying before you pay for it. PSS. I was asked 5 times through customer service if i wanted the Home Protection Package and Declined it every time. When i went through my receipt, there it was. A note saying Thank You For Your Home Protection Package. Moral Fiber is out the window as far as i am concerned. And i thought Used Car Salesmen or women got a Bad Rap...

I spend over a $1000/month with Verizon. For this they give me nothing but grief. Customer service is non existent. If there was another choice I would switch immediately. Simply put a horrible, horrible company.