Verizon

First off, if you are on a family plan, your phone can only be delivered to the primary address. When I ordered my new phone, it automatically shipped to the primary address and immediately called and gave them an alternative address. The trade-in kit still went to the primary address, so I called again to make sure the phone would go to my address. 20 days later, the phone never showed up and after talking with about 9 different agents and being put on hold for dozens of hours, they told me to call Fedex. Fedex told me that they lost it in transit (neither I nor Verizon was notified), and I had to call Verizon to have them cancel the order. Here I am on hold with Verizon after talking with 8 different people today on hour 3, just to cancel the order and start all over. I am still on hold as I write this and pretty sure they just forgot about me. The most incompetent and negligent customer service that I have ever dealt with, and have been dealing with for many years.

They are thief's, they refund me $27 from $225.69 I need to call first hour to cancel phone and service,and make 7 calls each time lazy give me different explanation and don't know what going on, never send me notifications, they are crack thieves,I will take legal action,Olson the guy asked me about my social security I'm afraid he sold cause thus centre call in India, Verizon is fredulent company, stay a way

I have NEVER experienced worse customer service than that of Verizon. I switched in June, and have had nothing but problems since; I have been on the phone or chatting with them once a week since switching. Every time I talk to another Verizon representative, I receive different information, and I'm told the last person "shouldn't have told me that." Verizon has absolutely no care or concern for their customers. It's completely unacceptable.

Quality is getting very less. Cable fade in and out on signals with updated Fios setup boxes. Its annoying tv fios mini reset box message pop up many times every 5 minutes, while TV show is on. Cable signals are trash that I had to turn off the tv. I had a hard time watch Tv shows. Service is trash the moment fios updated to worthless mini cable boxes with problems. Reset box does nothing. I'm done with cable altogether. I had to turn off DVD or watch DVD, thanks to service that gets worst.

Better off with internet and streaming elsewhere. At least on streaming, I won't have to miss shows. I'm Over priced for cable services that works like trashy satellite service. Do better with service to make sure we are getting money's worth. Looking for service elsewhere.

I recently changed from AT+T to Verizon wireless. In hindsight I would not do this. If Verizon refunded the taxes I paid and waived the restocking fees on the phones I purchased I would return to AT+T. I spoke with 4 representatives from Verizon and not one could explain how the change over process worked. They make no attempt to assist in the process. The best description of the switch is Verizon has no process around how this works. No one at the company takes any ownership in seeing that this goes smoothly. Once the change does happen and there are issues with the phone (and there will be), the response is I can't help you or wait till tomorrow and see what happens.

I was told that my promotion was over and I could switch companies & only owe my final bill and then I get a bill for $901.00 the. Was told I had another month to finish it out so I went back finished my time out and they still want the $901.00 and no one will help me solve this nightmare, I even recorded the conversation that I owed nothing else for the promotion then they turned it over to a collection agency, what kind of service is this I tried to contact Corporate but they all say there is no way to do that and I'm not paying a bill I don't owe. I wish someone from corporate office would contact me.

They refuse to fix anything. They make excuses. They bill you for not fixing things. Then they overcharge you when you disconnect. The computer that answers drives you insane. If you are lucky, you get a customer service rep that actually speaks English after you've been on hold for 40 minutes. They can't help you, so they transfer you. After another long hold that person transfers you back to the other department. You literally get beat into submission. No Verizon will ever get my business again! Fios or wireless. You are an idiot if you do business with them...

I have been calling for weeks now and have not gotten through to anyone in the US. All these oversea people don't know what they are doing. No one takes notes down. Everyone ask me same question over and over and it takes at least 1 hour for each call. I ask for supervisor to call me back and never heard back. I sent in my trad in phone weeks ago and never got credit for it. Their website trade in phone never processed my phone for me so now I loss value for the trade in over time. Next step is file a lawsuit.

I was a previous Verizon customer, and switched over because TMobile was cheaper. Now that Verizon is cheaper, I decided to switch back Verizon because when I left, Verizon had higher quality service--phone and customer. However, as I am switching back to Verizon (4 phones), I am in phone transition hell. I have spent two full working days of time porting 3 phones over and it is a nightmare. Each phone has different problems. It never goes as the rep states. Customer service out of the country stinks--but then so does the incountry also, but not as bad. I don't blame the reps, it's the system! You have a moron who designed the system to port over that no one knows how to do and does not get without multiple tries. I am having "buyers remorse." It appears Verizon's quality has gone the way of Sprint when they lost all their customers due to bad customer support.

We recently switched to Verizon with the promise that our bill would be almost $100 less than it was with AT&T. We should have known something was up when the phones we asked about weren't on a promo. Instead we were talked into a phone that neither of us ended up liking. In addition the discount we were told we would receive if we had these phones has not shown up on our bill. Neither has the discount that we were promised on the Apple phone we purchased for our daughter. I have not received my first responder discount and we haven't been able to connect with Hulu through Verizon which we were also told would happen after having service for a month. Pretty much our commission based salesman talked us into something that is not what we were promised. I would not recommend Verizon to anyone else.

This has been the worst experience I've ever had with a phone company. I've been overcharged, and no one has explained why. The customer service representative was unhelpful and condescending. It took me over five phone calls and speaking to a supervisor, who was also unhelpful, to get an answer. I was charged for a line I was forced to get because the phone I sent was locked. I'm considering leaving Verizon and switching to a different company. The customer service is poor, and there are hidden fees. I was promised a $40 discount for signing up for auto-pay, but I was still charged the total amount. Even after signing up for auto-pay, I was charged my entire bill plus a late fee, which doesn't make sense.
This was the worst experience I have ever had with any phone company. I'm being overcharged, and nobody is explaining it to me. Then the dude tried to make me look stupid when he could have explained everything. Why did it take me calling over five times and escalating the situation to a supervisor (who was worse than the agent)( As a manager myself, this guy should not be in his position) to get an answer, and you all are still charging me for a line you all forced me to get because yall sent us a locked phone when I initially ordered it offline. I'm ready to leave Verizon. I hope some other company comes up with a promotion where they will pay off these phones for the holidays, and I can leave you guys for good. You all have poor customer service and plenty of hidden fees. Then you all said to sign up for auto pay and get 40 dollars off your bill, and I did and was still charged. Then he told me I signed up too late when the guy I spoke to before reassured me that it would be on the bill I pay Sept 8. I was still charged my entire bill plus a late fee of 244 +7 =251 while signing up for autopay. Isn't that to avoid late fees?

When they offered, it was included in the offer that the activation charged are free but still they charge that. And in ever bill they charge surcharges with bill and taxes which is never mentioned anywhere. If you using $40 plan, you ultimate bill will be around $60

Verizon Wireless has been a great example of how a company can be completely incompetent across all layers of their support. The reason I say this is because I have yet to find someone within their company that is able to sufficiently resolve any issue I have ever had. The number of times one person can be forwarded to someone else for more information is absolutely astounding; the fact that I sometimes have to be on phone with support for 3 whole hours just to get a credit on my account as they accidentally automatically billed me twice is just a great example of how they are able to drop the ball.

They try to make up for this by offering their rewards, but their rewards are quite lackluster and most of the "deals" they have are actually just marked up. You're paying full retail price and are giving up rewards points for that benefit. Seriously. Take a look at the rewards and match them to retail on sites like Amazon.

Classic bait and switch, got chat quote with screen captures for an estimated bill of $100 That didn't happen, instead I got $250 for a first bill and $143 for a recurring bill. You will never, and I repeat never will you get what they advertise. I tried getting service changed to a more affordable plan, with VZW that means wait 60 days and lose fake discounts, so cost more money to downgrade. Again, chatted with rep (to create written evidence) after a while and him just pasting info that was already known in the app, I finally said, "I got deceived, and have to wait 60 days to change, and I will lose discounts?" he said Yes! (again got screenshots) All the agent would do is rehash what I already saw in the myapp, instead of trying to actually resolve my issue, or attempt to help. They're crooks and they know it! Either get ripped or go elsewhere.

The Verizon sales representative did not initiate our service with the discounts he promised. Despite numerous attempts to correct the situation, Verizon has taken from us approximately $500 in overcharges over the past 6-months. Finally, at a corporate-owned store 14 miles away, we were told that the only way to get the rate we were promised would be to close our account and open a new one. We would have been willing to do that provided our account could be credited for the overpayments, but we were also told that Verizon viewed the charges as being "legitimate." Therefore, we choose to close our account and never use Verizon again. Spectrum uses the Verizon network, has excellent customer service, and charges a fraction of the fees. Do yourself a favor and sign up with Spectrum instead.

I wish I could take away stars. I have been trying to get a refund for a prepaid account that will no longer work after 12/31/2022 and they have lied about refunding the money. I have never received it. They are theives, it is $246.00, which may not be much to most people but it will bay my groceries for a month. I have been trying for 3 days to speak with someone and can't a live person.