Verizon

How valuable is your time?
Verizon will waste your time with endless policies that indemnify them from basic customer service or responsibility. Whenever I had an issue, it was always in favor of Verizon. I either sucked it up or took it on the chin. Don't waste your time with Verizon wireless.

In order to get my question answered - how Verizon obtained my 2 non-Verizon phone numbers then had their collection agency harass me - I would have to give Verizon my entire 9-digit Social Security number. I certainly didn't want to do that, after they spread my phone numbers around. I have been advised, by Social Security, NOT to give my Social Security number out. I was given an address to write to, President's Help Line, at Verizon. I wrote in March, providing my address, email address and phone numbers (which they already had, since they provided my numbers to their collection agency). Six weeks later I have heard nothing. I still want my question answered. I have never had a Verizon account and cannot recommend them, since their ethics and customer service are horrible.
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Stay away from Verizon!

Their "5g" network is absolute garbage. My phone never has internet service even when it says i have 5g. I absolutely hate this $#*!ing company and would rather let Magic Johson feed me a blood/jizz cocktail than to ever use this company again.

The Verizon wireless has no customer service number where you can actually speak to a person. They send you to the automated verizon assist around and around in a circle. They don't help you setup your device. I would not recommend going with Verizon.

I was looking to switch cellphone providers and used the Verizon website chatbox.
The question was "Does Verizon have and unlimited plan for seniors?" What was a simple Yes/No answer ended up going through 3 customer service reps and 15 minutes.
Based on this experience there is no way I want to switch over to Verizon.

15 years and close to $10,000 later in monthly payment plans and they royally screw me. Would not give me a 4 digit pin to retrieve my data, and spent 3 days several hours on the phone being bounced around both online over the phone and at their retail stores where their employees were aloof smug and arrogant at giving me the bureaucratic rigamoround RUN don't walk away from VZW, overpriced arrogant scumbags. We deserve better than the lack of humanity in which they treat (former) longterm customers.

Do not get service through Verizon. I had to take my debit card off of automatic payments because they were trying to pull my payment a week early. THEY do not tell you that, there is interest charges every month so your payment will increase depending on when in the month your payment is due. I took my debit card off so they wouldn't pull early. They put a judgement on my account and tried to make me pay the amount in full for three lines. Totaling $1336 98. They had to make a whole new account to fix it. I tried changing my phone number and they said it was a breach if contract because I changed my damn phone number. DO NOT USE VERIZON also you can take a screen shot of anything in the my verizon app either. Hmmm I wonder why but I took a picture with another phone!. It's proof of my bill

Verizons customer service is the worse be prepared to wait and wait and wait. I was going order a new laptop thru them but after waiting for over an hour for the tech for help in removing some excess lines I gave up. I can get one at Best Buy and get better service. I still have one line that needs removing 3/17/2022

Before I switched to Verizon, my business went smoothly. This was until that one day when our smooth sailing service to our hungry costumers terminated. Everything was fake. When I asked as to why the business phone was down, I waited at least 20 minutes just to for someone to answer me and end up not helping at all. After at least 2 hours of complaining they finally decided to help us. We've lost business and the ended up charging us over $200. About 3 weeks later, our phone shut down once more. I wish to alert everyone now so the don't experience this sabotage. DO NOT SWITCH TO VERIZON!

I started Verizon internet about a month ago. I have billing questions. I call the number that's available and press 2. Speak to someone briefly and they tell me I have the wrong department and I need to call a different number. The number given is the same number I've already called in on and have pressed the 2 numerous times. So this has gone on 5 times with no resolution to my issue. Having a chat is the same issue. Does anyone at Verizon know whats going on with Home Internet!

Stupid company without real customer serviceability or accountability to be had. Person I spent countless time explaining my needs and trying to get things set up gave me the cold shoulder he needs to leave because it's 3 hours time zone difference and he must leave for home before I was done. Who in the world did I ask to be forwarded to a service person 3000 miles across the country to begin with? Also, why the hell can't these people be trained to better triage their customer's needs since I couldn't with him. It's money lost for him and I hope he was commissioned but I doubt it. That's why he cared more for his break time then servicing a paying and loyal customer. Shame on Verizon Wireless.

The worst wireless company ever went online filled all info out for 2 lines they told me 589.00 then i went to the store to pick up then they wanted 1300. 00 how can a prize change with in 2hrs after they check your credit and tell you 589.00 bunch of thiefs would never ever going back to them ever stay away from them there like the rest sorry no service having cons

I have been with Verizon for 15 years. I am going to cancel every single line that I have with them. They treat their customers TERRIBLE! They flat out said that they could care less if I left as a customer. Ok, thank you.

I have an up and down experience with this company. While they're Fios Division is great and they're phone coverage is great they're customer service, prices, and workers aren't so much great. My husband had gotten a phone on they're Edge program and had only used it for about a month, but when they charged him almost over 100 dollars due to going Ten minutes and 1 GB over we decided to cancel our family program. In total just to cancel two lines we paid 2608. 12 total! This company literally robbed us of our money! They forced my husband to fully pay for a phone that he could no longer use! I definitely do not recommend this rip off company to any one the Cons outweigh the pros for me

Don't waste your time or energy with this company I have been with them 4yrs. They are hard to get a live representative and then when it's time to upgrade they are doing inquiries on your credit. Although it's Black Friday they still won't apply any credits until you pay for the phone that's crazy. 4yrs with them has been hell, turning off my phone by a mistake, then charging $10 to talk or pay with a live representative.

I signed a 2 year contract with Verizon for a specific plan and they have raised my rate with 8 months to go (I think this breaks my contract with them). I left word for a manager to return my call. No one has returned my call. The phone they sold me is junk and freezes all of the time & no remedies through earlier attempts). Every store is a franchise so there is no consistency. Who is Verizon? No specific company? My cell reception is also very poor. I will never sign another contract for cell service. VERIZON WIRELESS TOTALLY SUCKS.

They lied about the services they provide took a 100.00 deposit. I spent over 2 hours on the phone with them.At first they tried to say I never paid it but once I informed them it was with my credit card and I had proof they then told me I would get the money back within 24 hours then they saidv30 days then they said 60. Who know when or if I will get my money back!

I've paid over 12k to this company in 2.5 years... paid off my iPad,... second phone and hum device over a year ago and canceled these services... yet they continued to charge me as if the devices were still active... call after call to customer no service they continued to charge up bill... every person in this company will give a different answer to the same question... fictional charges which they can't explain keep riding the bills sky high along with the fact every time I would visit my local store different faces and names would try to assist me... which means they can't keep employees with very high turnover... buyer beware on this business and enter at your own risk.,, you will be jacked at cell point...

I have an account with at&t for four years and I switched my lines to Verizon and we left noted that we are traveling and while we traveling out of the country they discount our service take our number left, and when we back they refused to gave any reasons. And to get our number back it is the worst experience they left us in a foreign country without line or service and they charge us 700$ and the customer service ask us to pay 366$ and 10$ agent commission and after that the cut the service, I wish I never switched to Verizon.

I trade in my old device for 1,000 credit and the balance of the new device should be 200 dllrs more or less and when I checked my balance it shows over 800 dllrs and I verified my equipment was at Verizon. Apparently they will give you a credit of a 1,000 dllrs and the balance over 36 months contract that I didn't sign. If I want to pay off my device I'll be paying full amount plus losing credit of my trade in. This company makes business in a shady way. STAY AWAY FROM VERIZON

Today the representative of this store replaced a sim card for me because my text messages didn't work. Immediately after that Verizon locked my account and sent email with weird text, like I might need to call their fraud prevention team. The store representative left this at my discretion. I did that and the fraud prevention team asked me a lot of personal questions. Then the lady on a phone lied to me (she lied despite her occupation is to prevent the fraud per se). She told that my account is unlocked and I can freely use it. However, the same day I was not able to use the network again. I called Verizon second time, and another representative over the phone told me, that my account is locked again. He said, the previous lady was not satisfied with my answers and locked my account again (while she lied to me that she did unlock the account).

They offer you a free tablet for 10.00 a month. Then they charge you almost 30.00 a month for it, they is NO escape from the fee. I was lied to, They said 10 a month, they have been charging me just under 30 a month for it. SCAM. Don't fall for it, they lie…They will do nothing about it either, your stuck paying….

I have returned 2 devises do Verizon after I have picked them up in Germany. I returned them promptly and guess what they never gave me a credit for both of them because I did not return them on timely manners. I have to pay now $600 for them! Stay away from Verizon