Verizon

Verizon cut off my phone without notice and then refused me access online to pay my bill by restricting my account. This because they randomly added a service and I did a chargeback because I could not reach them. The account was zero balance and on auto pay since it was opened. I think it's a scam to get late fees and reduce their credit card fees by freezing your payment capabilities online. The US needs FTC to jump in and stop this practice so people can manage fraud but also get notified if Verizon is adding charges or cutting off the phone. It was a nightmare to get it fixed. You must call SE Asia as the financial services in US does not generally answer, even for the store staff. It's a scheme that needs to be regulated.

App is terrible, and customer service is terrible. Man. Makes me want to switch carriers. Can't recover pin via there app or phone call. The app says pin reset sent your phone number on file. And never received anything from them. Absolutely waste of time.

Verizon charged me for service I never ordered then sent me to collections. Before collections they told me multiple times the bill was an error and to disregard. Now this fraudulent account is showing up as a derogatory mark on my credit report and Verizon is refusing to talk to me about it. I am forced to either pay for this service I never authorized or take a hit on my credit. I feel bullied and robbed.

My husband and I live in Philly and had changed to Verizon fios for internet service. At the time there was a promotion for $200 gift card if we signed up with them as a first time customer. Skipping ahead to the present, we're moving back to Jersey and unfortunately they don't have service in the area where we are moving to. The customer service representative stated that we had to return the $200 giftcard because we were with them for less than 6 months. What kind of joke is that? It's not like we're intentionally going with a different internet company, Verizon doesn't service in the area we will be going to. But, of course, "there's nothing they can do" in needing us to return a $200 giftcard they GIFTED us for signing up. Ridiculous. Trust me when I say we'll never go back to Verizon and we're definitely not recommending them to anyone we know.

Verizon Screwed up our bill and account every time we called, which at the end of a 20 year relationship was every month for 1-2 hours. Their customer service barely speaks english, and they continued to increase our bill every month despite telling us they had fixed it. Run away from this dishonest and horrible company. Wish we had left sooner. Switched to T-mobile and got better service and out bill decreased by $200 per month. I don't know how verizon expects to stay in business, shop elsewhere so you don't have to spend an hour a month on the phone straightening out your bill.

I've had Verizon for over 2 years. I have always paid my bill, after comparing prices with another company I tried to switch. I got a new sim sent to me and Verizon then locked my phone to prevent me from being able too. My bill is over 200$ a month for 2 lines. So for the past month I've been trying to switch companies and now Verizon wants me to pay a new bill, but you also can't contact them thru the my Verizon because they send you a text with a pin for "identity purposes" even though you already give them the account number and password. So you'd have to reactive their sim card and use their company sim (which will charge you for the month). Verizon is a ripoff and so many other companies have more affordable services. It's a shame Verizon does this as I've never missed a payment and just wanted to use a new cell phone company. When you pay for a phone, you should be able to change companies at least when you pay the phones off without having them relocked.

I tried to take advantage of Verizons free phone exchange back in June 2022. I have receipts and emails from Verizon stating all went smoothly at that time. However, it is January 2024 and I am still battling with Verizon for NOT doing what they said they would. Your local stores/franchisees have NO power or influence to right a wrong either. Please don't be the next victim of Verizons free phone offer. Bye bye Verizon, I am taking my 8 phone plan ( with $500+ monthly bill) somewhere else. I am sure there will be another class action suit about this bait and switch tactic before long. POSTED: by just a little guy in Westerly, RI

I am stuck in the verizon monopoly. Have been in DSL land for the past 20 years. No upgrades offered. The worst internet I've ever had. The worst customer service. I just bought a wireless company and if that doesn't work out, I'll stop having internet at home, no sense in paying for a phone line I don't want and never having internet for $120 / month. Bleeping bleep the bleep off, Verizon!

In April of 2023 we signed up with Verizon. Since then we've been charged double monthly, had our phones shut off while THEY OWE US MONEY, spent countless hours MONTHLY at the store where we signed up, and been stressed out of our minds. As of today- NOTHING HAS BEEN RESOLVED. Pics of line charges and No promised refund.

I ordered a case from Verizon.com with afterpay total 59.82 I took a screen shot of my order number and order details and on the details states will email you I never received anything messaged verizon 4 times called 3 times 1 call I talked with said order pending once it ships you get a email still haven't received anything second call they hung up on me 3rd call they looked everything possible no you didn't order any case I ordered a otterbox s24 ultra blue case for my new phone order date the January 19 4 am delivery 2 days shows will be delivered the January 23 here it is the 24 and nothing no email or anything any way the 3rd representative said there is no order talk with after pay nothing they could do so now I have to wait for afterpay to get back to me cause verizon not sending me the case and I was charged for the first payment I will never order from verizon again

We have had Verizon for a few years. We moved into an area that Verizon was awesome at first now we get no service in the house. I have to walk outside and into the road to make a call. I can't even use emergency calls! We are paying so much for these phones and for what... we can't make calls or send or receive messages...

A company of snails. Spend hours on the phone to get nowhere for days on end to finally be told its going to take another 7 days to fix a tower issue. They won't give me an explanation as to why this ridiculous response time. 15 days and counting without service on home cell tower and I get told tough luck about it.

Verizon, makes there employees push products to customer, so they can get a commission. I called them several years ago to remove this second line product that didn't work properly because it made a static sound & they told me I couldn't remove it because I was in contact so stupid me paid on it for several years also ask employees agent to have this line removed & when canceling service, had texts a chat to investigate, why they never removed my service when, I called to have it terminated! But never got help.

So I had been on Verizon for several years, auto pay since I got the phones for my folks. About two years later, I found out I never got/was not receiving the phone credit they promised me. So I went to the office. They said oh, you need four phones on us, and you only have two to qualify for the discount plan. I turn and said are you sure. Yeah yeah, me ok. A month later my billed doubled, I was ok, since this is the first time I started watching my bill and it was the first bill Normal for an new plan, but second month no change. Then when my bill posted on the third mo th called and they said oh you need five lines and you need to pay off your phones first. I turned and said the two other phones you gave me are still sealed. They said we are sorry, it has been more than 30 days and more than 60 you cannot return them. I was like what?, so here I am. I cancelled two of the lines already and took my service elsewhere, unfortunately it will take another month or so to cancel the other two lines, since I don't have 4k to throw away in one month. STAY AWAY FROM VERIZON, STAY AWAY! For your own reasons..

The customer service is the worst I have encountered. No one knows what they are doing. They promise services and prices and then do not follow through. You can never speak to the same person when you call the next month and the arguments continue.

Went to do a simple trade in and upgrade, every month they try to charge me $300 for one line. Now I'm paying for their mistakes instead of buying groceries. My original payments are 116$ not 335$… The thing that got me so upset was that Verizon is such a giant company why am I paying for their mistake at minimum wage. Fix your own problem. Stop milking more money out of people who cant afford it.

It took me two very long and unnecessarily ‘confusing' sessions with Verizon chat online to drop a line from my account. The rep acted like they did not understand what I was asking, referring to other issues, and would place me on hold for lengthy periods of time while ‘researching my account' only to have the line remain on my next bill. Today this happened all over again. Spent over twenty minutes of cat and mouse. It required my mention of feeling forced to go to a physical Verizon location with a switch to AT&T for the second rep to magically understand my request, immediately delivering with the desired result. This is a manipulative, and dishonest way to perform a simple act of business and I will leave the company after 18 years if this behavior continues.

I have spoken to two reps one at 8 this morning and another at 10 both lengthy calls. Problem fixed as I talked on my direct line. Will call back in 5
Nothing is fixed and they know it but just left it hanging.? Just spoke to an extremely RUDE customer service rep
Who let me know I had to call from another phone to set up my new phone, that's set up but not finished.
When I laughed and said this would have been nice to know 2 calls ago
She said "that's just tuff luck"
NO that's horrible service for help.
I was irritated but polite, calm and cool just wanted to be able to use my phone?
All of this crap after picking up my phone from a Verizon store and told we don't transfer phones
What crap. Only took 5 minutes to purchase it tho‍

The last few days have been the most painful customer experience in my entire life! I've dealt with the highest levels of incompetence and complete lack of empathy. 15-year Verizon customer finally moving everything to another provider. If you are even considering Verizon... don't walk. RUN away as fast as you can!

I bought a special package for 5 premiums channels for $15 limited offer that popped up on my tv any, including 2 premiums that I bought before, with this new option I would eliminate the old plan bcs there included in the new package. I received the bill with this additional cost. Contacted Verizon via chat and phone neither both were able to explain but tried me to upgrade my plan paying more money for Chanels not really premiums and also streaming services are a better option. Verizon Do NOT lie to the customer you are not the greatest company and very far from providing great costumer service experience but the worst.
Do NOT be fooled by these offers from Verizon, it is a big lie

Verizon scheduled to come to our new apartment to set up internet access on a Monday. This was scheduled a week out. Two days before our appointment, Verizon cancels our appointment and says they cannot come out for another week. They provide 0 reason or justification for this issue. We work from home and have been left totally on our own because Verizon refuse to: Justify how a massive telecom company cannot spare 1 single technician to set up internet, allow us to set it up ourselves, offer any accommodation or even remorse for leaving us unable to work for a full week. If you ever have the option to take a provider other than Verizon, consider yourself lucky. They do give a crap about their customers. If I could give them lower than 1 star I gladly would. They're a disgrace.

Way too expensive than other carriers. I often found extra charges on my bill arbitrarily and once I call support were taken off. But it seem they do this to customers who do not notice in order to generate profit. Lastly, when I cancelled the service, my online portal was locked immediately and it was made very hard to pay my last bill.

I had Verizon wireless internet and service was slow and super unreliable.after paying last bill of 11.36 a month later they took out 216.00. I called 9-10 times to get money back and being on the phone over an hr each time. Was told several times that I was getting refund … after taking money out of my account I had checks written against my bank charged me 5 overdraft fees of 28.00 each and the last call on November 30 I spent 1:26 hrs on phone to get hung up on … I feel Verizon should not only give my money back but pay overdraft fees. 3 of the calls I was on the rep didn't know what an overdraft fee was