Verizon

Verizon wireless is unreliable it will shut down without any warnings! It shows you " No service available " more than it works! DO NOT BUY THE VERIZON WIRELESS HOTSPOT TO USE FOR SCHOOL WORK IT SHUTS DOWN ON YOU WHILE YOU ARE TAKING QUIZES AND TEST AND LOWERS YOUR GPA! THIS IS AN UNRELIABLE NETWORK DO NOT WASTE YOUR MONEY TRY EVERYTHING ELSE BEFORE YOU BUY THIS IT IS TRASH!

Current customer or considering joining makes no difference; customer service is non-existent unless you consider being self led through a series of useless links to be considered ‘service'. Talking to a representative is impossible without entering a phone number so if you want to call to talk about plans and options, forget about it. I submitted a claim online for my phone and it directed me to a trouble shooting link or says to call. How can I call with a broken phone? To shorten a long frustrating story, I was promised my replacement would arrive on Friday but given no way to track it. By 7pm it had not arrived and I have absolutely no way to call to ask about tracking and can't go in person as the stores are closed. This is unacceptable as I leave out of town for spring vacation tomorrow. Had I not been guaranteed a replacement arriving before my travel date I would have a phone as I was fully prepared and able to purchase a new device there in the store on the spot as stated as much. I was even told it was expedited at not additional charge to me. Online chat is useless as there is no way to get a real person if you can't get past the login information. I'm currently on a family share plan and was considering getting one of my own and adding 2 additional lines. But the subpar phone service coupled with the horrific customer service methods both online and by phone have me more than happy to take part of the offers from T-Mobile. This is my last month with Verizon, and the Verizon headache.

I came into this location as another location said this one on Prairie in Coeur D Alene ID was a corporate location. Jeremy (manager) and Brian Buckles were assisting, I had many phone issues and I brought up issues I had with internet with another company. There really wasn't any real concern for finding out what may be causing my issues and instead did the hard sale for a new phone and a 5G Home Internet. Neither of which I was there for but lo and behold I left with! I did come back wanting to return the 5G Home Internet and Jeremy talked me out of it stating I had until February 14th. I'm still having the SAME problems with my phone? People cannot call in, leave voicemails, etc. I did a chat and the rep asked if I had unknown callers disabled, I stated it's off on my phone but I had unknown junk callers on? My question to them and they didn't answer me was why wasn't that checked in store along with anything else that could have been creating my issues? I'm livid that Verizon is all about hard selling instead of helping customers solve their issues especially when I told them I'm on a budget like most of America. I will be going back into the store.

Verizon is bull $#*! crapy staff bad customer service can't get through to anyone big liers they promised me something and they didn't give it they worst service in my area

I had been having issue with Verizon since I joined 4 months ago, takes 15 mins to load a page, many dropped called and couple days completely no service. I was told 1-2 bar LTE is normal. Today on one of my work site, I can't even get a page to load. I waited more than 15 mins, at the end I was dropped. Spending more than 24 hours on phone with them the last four months plus 4 times at Apple store and 4 times at Verizon Store still can't get anything fix. Verizon tech team and Apple store both ran diagnostic on my phone said I had more than 50% dropped. They both said it's not the phone issue, it's their data issue. More funny they send me a 16" data booster to tell me to carry around on one of my work place. Are you kidding me. That's a luggage, or the size of frying pan. I filed a repot at the BBB and they respond to me because we are in a congested area. They tell me to wait for them to grow. If that's the issue why should I pay premium price to wait for them to grow. Am I support to quit the other job to wait for them to grow? They promise high speed internet but all I got was 1.04 download speed. Sometimes even doesn't load. That's SCAM. When I ask them to release me from the contract. They threaten me with close to $3000 balance on our phones. I traded in 4 iPhone 11, one of it is pro max but they said on the side line when I trade them in they don't value those phone. I'm basically lost all of my phone and stuck with $3000 balance. This is how they keep customer from leaving them scam advertisement.

First our phones were not ready at the scheduled time for pick up because the store had given one of our phones to someone else.
They also weren't doing anything about it, until we came into the store to see what the hold up was.
Second activation of the phones was a problem and we spend hours on the phone with tech support to get it fixed. We were told our activation fees would be credited because of this but they weren't.
Third our first bill was incorrect and we were overcharged, another hour on the phone to fix that, and it wasn't truly fix.
Fourth they told us that even though we are eligible for a discount because we work for a company that offers that has a benefit, we can't have it. The reasoning made no sense, something about us not paying enough for our plan, even though I just paid Verizon like $350 for my first month, I guess that's pennies to a mega monster like Verizon.
Fifth you have to also wait at least an hour to get someone on the phone for service or even the chat option online.
Worst company I've ever dealt with and I don't know how I can get out of this with them.

I transferred over from being 15 years with Sprint after they converted to T-Mobile as their service was slower and spotter. Biggest mistake I've every made with my phone. I am a rational, sane adult professional. The list the delays, poor customer experience interactions, slows with chat line, slow with phone line, over 12 hours in the store waiting to debug phone issues, line issues, upgrade issues. The wild fluctuations in monthly bills caused me to purchased 4 phones all in the first 5 months so that I could get some sense of prediction. I spoke to an agent in June to tell them my young son would be in Europe for 24 days. He did not tell me of the $10/per day travel pass - only an International calling plan. Which ran out after 6 days of him being gone. I called to complain and was told NOTHING COULD BE DONE ABOUT IT. We would be charge exorbitant fees until he got back or we just would be able to text or call him. Do you have any idea what this might mean to a parent? You have to pay MANY hundreds of dollars or you can't talk to you child. This is blackmail. This is on Verizon. I called to SPEAK to an agent to ensure there would be no issues.

Ok, the new deal was that if you trade in your old phone you would get 1000 off new iphone 15. I thought OK, but this meant I had to change carriers. Then while at the store, where I started to feel like I was dealing with a used car store, I find out after all this is wrapped up that the credit of 1000 is APPLIED OVER THREE YEARS, however you should be aware that they will make you pay taxes on the full amount up front, as though no credit would had ever been applied. Of course verizon doesn't cushion any of that. I pay 181 and some change to get out of the store. NOT EVEN A MONTH later I am hit with a pay now bill of 158.50! Then, when I look at the online account it says the next bill, after paying this one, is in 4 days or so, and will be 116 and change. I was paying only around 77 month with my old carrier. I still have 6 days left of the month that I can return this and try to find my sanity in all of this DECEPTION. I long for the days when things were upfront, you could trust people with their word and companies truly CARED about their customers. I would not recommend this company if it were the last one on earth. You can do better, save more and have better service. I hope this helps someone save themselves from this nonsense. Good luck.

Upon upgrading to a new phone a Verizon Sales Rep. In Carlsbad said that they would add a hot spot device for free with no monthly charges attached. I clearly stated that I wanted a plan with a monthly fee similar to the one I already had. A few days later I received a bill summary by email stating that my bill would be almost double what it had originally been. I called Verizon and stated that I wanted my old plan because I needed to keep the cost down and they told me that they would change me back to the old plan; however they conveniently did not mention that I would still be charged $25 monthly for their jetpack line. When I received my bill I had been charged not only for the hot spot device but also a monthly fee of $25 which would be charged for a 2 year period. Although I made several phone calls, took the device unopened back to the store I was told that since I had waited too long ( 14 days) to return the device they were unable to help me and the only alternative would be to pay $175 to terminate the contract. I would not trust Verizon Sales Representative, they lie and their bosses back them up. Very bad service):

My boyfriend and I recently decided to get verizon for Internet only. I went to the site opened a chat and spoke a nice guy named Mark who was assisting me in creating an order. Unfortunately due to the wifi connection it kicked me out and lost the chat with mark. I then tried to get back connected with mark again and the two reps Denise and veronica stated I would not be able to be connected to him again.

The reason I needed his assistance was because the original info I entered was inputted incorrectly however, I didn't notice until after I entered the information for the credit check. I then tried the chat again and got connected to a guy named Mike who couldn't correct the matter but, was very understanding and tried to help the best he could. I proceeded to ask if they would need to check my credit again and I was advised that they would need to another hard credit check. This just really pisses me off as I just paid my students loans in hopes this boost my score and now I have to be effected for a dumb reason when the order was NEVER fully placed!

I should have known better than to trust this company.

I really hope that they find a way to change customers info remotely when this type of issue occurs as it is unfair is to potential customers. They do not value their consumers and could careless about human survival in this harsh economy.

Four months ago I purchased a Pixel 2 Xl and a Zag screen protector with a life time warranty. The screen protector was 49.95 it broke the first time I dropped the phone. I drove to the local Verizon store and was told since I bought it on line I would have to get the warranty replacement on line. I contacted customer service and after over an hour and being transferred several times I was given an order number and told to return to the only local Verizon store for the replacement. I went to the store and was informed they were not a corporate store and directed to go back to the online customer service. The online customer service then said I would have to drive to the nearest corporate store a 130 mile round trip to take care of the screen protector I bought on line. After 54 minutes they told me I could go to Zagg.com and file a claim. I did that and for $10 shipping and handling they are sending me a replacement. I could buy a screen protector and have it shipped on Amazon that would probably work as well as the Zagg for about that price. In the future I will not buy phone accessories from Verizon.

I had 2 lines and two phones with a Verizon monthly plan. It was all fine until I tried to end the plan. I paid off both my phones in full, and transferred my own number to another carrier. I needed to save my son's number as he was out of the country but wanted to have his number when he returned. I was told by Verizon customer service that it would be $10/month to save his number until he returned. This was in January. Since then they've been charging me $30/mo to save his number, always with a different and very confusing reason why. I've paid in order to preserve my unflawed credit. I finally ported the number over to Tracfone on May 3rd - they're saving his number AT NO COST! And then I received another bill from Verizon, which goes through May - past the time I ported out the # - again I was given more confusing answers as to why. I just paid it in full and requested an email confirmation from a supervisor that they would not charge me again. I thought they were an ok company, but now I think they'e corrupt, am wondering if they're not doing well financially so resorting to charging fees as much as they can get away with? It's weird!

In addition to having service everywhere we need it, Verizon's online portal makes it simple to manage of all of our employees' mobile service and devices.

I'm going to choose for another carrier. I was mistreated and the guy laughs at me when I asked if I could have a faster internet. He told me to go for Comcast if I want a faster service

Switched from ATT to Verizon today due to no ATT signal at my new home. Phone switchover at the Verizon store was excellent. Tried to add 2 new additional lines but password did not work (brand new password set today)! Tried the "forgot password" function to change password. Says you need the password! Called customer service which said to log in to the online account (can't do without password)! Vicious loop. Tried the Verizon App. Said to Log in with... uh... password! What a mistake. Should have went to another carrier. Customer service is the key, and Verizon does not have it at all. VERIZON SUCKS. STAY FAR FAR AWAY! DO NOT USE VERIZON! TERRIBLE CUSTOMER SERVICE! ACTUALLY, NO CUSTOMER SERVICE-does not exist. Can't get anyone online, on phone, on chat, or on App.

Verizon is the worst cell phone company I ever used I thought T Mobile was bad but let me tell don't use Verizon, I did a contract in August / 2022 in which they promised a $200 gift card a lie supposedly a free iPhone 12 a lie, now I'm locked in a 3 year contract with a raggedly phone locked in a phone plan that tells me I'm out of something, I'm 72 years and explained I didn't really know how to use the agents at Castelton on 82 nd street wouldn't help me

I've had Verizon for over 20 years. The last 5 or 6 years have been horrendous. So many hours wasted speaking to customer service reps who have their hands tied because their technology is so very cumbersome and counterproductive to solving problems. I have not once been given a credit for my hours and hours and hours of wasted time. I own an established business, so I'm terrified of changing carriers for fear Verizon screws that up. I feel like a hostage. The worst part is, they ask for reviews to rate service, but you have to blame the customer service or tech representative. They never give you a chance to critique their idiot C Level leadership or the technical leadership. They should all be fired for incompetance and replaced with the customer service reps and tech support reps. And i mean fired without bonuses or even a $400 a week unemployment benefit. Their skills don't justify a $400 a week compensation. Sell your stock if you own it google the reviews on this company. Eventually Wallstreet will catch on...

Be aware when living outside a city proper, your service will be horrible! Don't believe their customer service people in stores - they're there to sell you a phone and service plan. I asked several times if Verison had coverage where I live. I'm 15 minutes out of a city. He checked using my address and said yes... well I don't! Text and talk work but nothing else, I can't stream, opening apps, have problems sending pics.
Then you call their customer service! Nice people and are willing to help, but OMG they have levels that you have to go through. I've spent countless hours on the phone explaining my issues every time and at every level of expertise. Finally got a ticket issued and they found my area has limited to no coverage. They sent me a network booster that didn't work, so I went back to them to ask for a credit and I was asked again to explain my issues and put in a ticket because they had no history of my last ticket. That was it for me. Took myself off autopay and will only send them half the bill for half the service. I'm asking for a credit for four months of half service.

I was on an account with my adult children. They moved out of state a I decided to get my own account. Verizon told me I still owed for my phone, I told them it was supposed to be free and come with the service. As we had traded in our phones at the time. I didn't want a new phone as I have difficulty with the one I had, but they insisted and said it was free. They then said they would not be charging me for the phone. My bill monthly was supposed to be $70 and on my fixed income I felt I could afford it. But every month the bill was over $100. I was having trouble paying that much. Another company offered me monthly charges of way less so I switched, the middle of March. I received a bill in April, for over a hundred dollars again, which I didn't think I should have and I called. They convinced me this was my final bill for March. Then on April 20th they took $150 out of my account again. When I called the lady told me they would refund that amount as she said I didn't owe it. A week later I call because I didn't get a refund. They make me talk to 3 different people who insist I owe that for the phone I got last yea after telling me last year that I didn't owe it. So I have now two phone companies charging me which makes me short on my rent and my medications. I'm sure I'm not the only one this has happened to, but I'm not sure how I make it to next month. Thank you Verizon for cheating an old lady!

I've been a loyal customer of Verizon Wireless for at least the last 15 years. My loyalty has now just plunged to 'zero'. Even their customer reps acknowledge that I've been a loyal customer, etc. However, I do not use enough cellular data to justify their increasingly higher billing.

When I went on their website to search for a lower cost plan, I saw a message that said it 'looks like you use a lot of data' and that I need an unlimited plan. I hardly use any data at all. So... Thanks for the gaslighting, Verizon Wireless!

I just wasted 30 minutes in an online chat with a representative who (a) was very slow to respond, (b) tried to upsell me with streaming packages I do not need, and (c) ultimately had nothing useful to tell me. I am stuck in a contract that ends in about a year. I told the representative that, when the contract ends, I will be leaving Verizon and looking for a provider that is more responsive to my needs. I was thanked for "my feedback".

About a year from now, I'll be thanking Verizon Wireless by saying "goodbye".

We have been with Verizon for over 20 years, since before they took over the old company my husband's pager was through. In that time, we have had one problem after another. With my brother's phone: The store manager had my brother state to him (face-to-face) that he was mentally disabled. (The manager did not believe it when I told him, so my brother had to say it in front of other customers, resulting in him walking out of the store in tears.) With any phone change (i.e. Upgrade), they say the bill won't change, but it always does, resulting in it taking 3 - 4 months for them to straighten it out. This has been with EVERY upgrade, not just one or two. Another time we removed one line from our account and Verizon locked the phone...even though we had paid the phone off in full and fulfilled the 36 month contract. Now, we are being told to renew the military discount. We have been trying for the last 5 days but the system kees saying it cannot verify. I have tried to bring in the military ID card but the store (which is a 3rd party) does not take it. They say it has to be done on line. I have created an ID me acct for the military veteran on our account. It will not verify. So they had me create an ID me acct under my name as military family...and it still will not verify. As I type, I am still sitting on hold for someone to help with this issue (now at 41 minutes) and no one is coming on other than the original rep to say "We are still verifying some things." This company is a joke and I would love to see them out of business!

BE AWARE- Verizon will take money out of your account even after leaving! And no, I'm not talking about cancelation fees or a final bill owed. I'm talking $350 for a rebate I got from them 6 months prior. When I called to ask why $350 was deducted from my account without my consent over a MONTH AFTER I left them, they said it was because of a rebate. Before I left them though, I asked if I leave, would I owe them anything? They told me the only thing I would owe them was one more monthly payment. They assured me that was it. Then, a month later, I was hit with $350. I called customer service again, but they're a joke because initially, I was told they made a mistake and would refund the $350 back to my account within 10 business days. I was thankful. However, 10 business days later, still NO REFUND. I called once again to find out what was going on, and they said that refund was DENIED. So basically, I was misadvised twice, and Verizon will not take ownership for their misinformation nor refund my money. It's like I was being toyed with. They can say whatever they want and if they fulfill it, they do. If they don't, they don't.

After all is said and done, the only way they will give me back my money is if I go back to them! How conniving! I told them they could keep my hard-earned $350 because I would never return to Verizon.

I own stock in Verizon. I'm dropping them today. No company with that little of ethics is worth investing in.

My parents had verizon for home and internet. My Dad who is 80 fell and broke his leg 2/28/22 and was in hospital and then rehab for 2 months. My sister and i tried to cancel the verizon account as no one would be living there as we were taking mom home with us as we live out of state. We started in March and were unable to cancel even though we had account # said we needed Pin. We tried every pin dad could think of and was told after 3 attempts they would have to send a pin in the mail. We never received. I spent 45 min on phone trying to cancel today as we are selling the property. Pretty mush was told without a pin i couldn't cancel account that i could just not pay the bill and they would eventually turn it off but the new owners couldn't get phone service as long as there was a plan in place for the address. I said really my sister sent you the power or attorney in April as we never received the pin and said she wasn't paying bill. It was 3 months past due and you still didn't cancel so we paid. I let my dad know i was unable to get them to cancel so he called and threatened as a disabled vet he was calling a lawyer to sue. They took his information and called him back in 10 min and cancelled the account. I understand safety but that was ridiculous it took 5 months tp cancel account and paying bill when there has been anyone living at property as we moved my parents to an independent living community near me.