Verizon

Undoubtedly the worst customer service experience in my life! It's virtually nonexistent, wasted around 8 hours trying to solve what should have been a simple issue, Now I'm looking for a new service provider. One that has someone answering a phone for support.

I had a credit of 153.80. My cell phone was turned off by verizon. I went on line to see what happened. My account showed an "adjustment". I started a "chat.

Sugar: will you give me the money back?
Steph: On chat we do not handle credit or refund. Please call *******830 to have them help you with that.

We trusted the rep at the Verizon store who told us we'd get $700 for trading in our old Google Pixels to upgrade. That was a lie. According to the fine print, what we are actually receiving is a $20 discount on our device payments every month for 3 years. If we pay off early, or upgrade early, the balance of the $700 trade in value will be forfeited.

Customer service is totally impotent, disconnected from customer accounts far enough that they cannot make this right. The only course of action is to file a dispute for arbitration. (By the way, when you do this, they respond, in essence, with "too bad so sad, should have read the fine print instead of listening to our reps.")

This is how it feels to be a dog on Verizon's leash

To write a review of Verizon's customer service and its "policies" would require me to take a day or two off of work. I am guessing that I've logged about 8-10 hours with them on the phone over the course of 2 months and I still can't get a very simple thing resolved, which is me being able to access my online account. All of these providers fail miserably at customer service but Verizon takes the cake. Use someone else if at all possible and if not, well, good luck.

You can do nothing but go around in circles on this terrible website. The ONLY thing it's good for is pushing new services. The format is terrible - incredible amount of wasted space, leading to multiple screens and lousy readability. And nothing you want (other than how to buy more Verizon crap) is easily findable; you're constantly forced into the search function. Which returns screens and screens of options, all spread out all over the galaxy visibly. OR you get the circle of death as the website spins forever, then bounces you out. Seven attempts today to do one simple task with 7 bounces out of the page, task unaccomplished. You can spend hours here and get absolutely nowhere. Verizon should be ashamed to even show this mess.

I switched over to Verizon. All my phones paid off. I had to pay $600 out and promised $1800 in rebates. Never got the rebates. I tried four times and then was shamed by them for not having hours out of my life with a career and kids to spend chasing money down past what I did. Customer service is out the window anymore. Corporations only care about the bottom line not the customer or their employees. People wonder why we have a staffing crisis now.

If I could give this company a MINUS -5 Star rating I would. They have certainly earned it! This company, Verizon Wireless, actually enables their online Ad Sales Team to repeatedly harass potential customers by blowing up their email inboxes multiple times daily with their unwanted Ads. Pirates! There is no way to UNSUBSCRIBE or REMOVE this constant harassment. There is no live chat where you can talk to somebody to explain your issue and there is no email address provided to address your complaint. I will NEVER give this company my business! I have hundreds of deleted VERIZON ads that hit my email inbox, multiple times, every single day! Any company that is this desperate for sales, that needs to harass people in this way is just plain wrong!

Worse cellphone providers around, way to high in price, phones are junk, and the employees barely know anything about their service or products. You are told one price when you sign up and two days later it is three times the amount. Stay away from them

My main cable box went out, was on hold for over an hour. The direction was terrible. Went to the web site which was some help, but terrible. So close to 2 hours, by trial and error, plus google we were functional. We received a call from India and would get a technician to call us, never happened. The TV, internet, and phone are great, way better than Spectrum. But their customer service and technical support -10! NOTE: if you have to change your main box, remember to disconnect the client boxes.

I spend over a $1000/month with Verizon. For this they give me nothing but grief. Customer service is non existent. If there was another choice I would switch immediately. Simply put a horrible, horrible company.

VW website is very good, although like many sites is too packed with stuff which makes it confusing to find what you want. As for their service, it is superior. I left VW after 15 years to go to Sprint. OMG! I was miserable. Screw Sprints $69 for everything! VW may be expensive, their taxes and fees tack on $20+ to an average bill but its worth it! I'm sticking with Verizon Wireless.

I live in Washington State. Verizon coverage in rural areas has not improved in 15 years. They are literally doing nothing to fix dropped calls and dead zones in our state. I now work in the city during the week and only have 1 bar of reception, constant dropped calls, can't do business like this. I called customer support and they now want to divert everyone to a text/web support that ends up NOT connecting you with a tech support person, but rather a list of articles you can read about your problem. This company is charging top rates for their service. At this point they are just cruising on their publicity and old network, doing literally nothing to improve service for people in spotty reception areas and they don't even want to talk to you on the phone if you need help. Unless you are stuck with no other options for rural coverage, stay away from Verizon. You will be paying top dollar for mediocre to bad service.

This company is horrible in customer service from the beginning to the end. First, they are extremely expensive. They don't explain much about the terms and conditions of the contract, and when I closed my account, they charge me double early termination fee for phone line and WiFi. I was not aware there are 2 different accounts because it was always only 1 bill. Very insensitive and greedy way to take as much money as possible from all customers no matter what. Very deceptive and sloppy customer service. All the customer service representatives are always argumentative and constantly talking over me. They don't even know how to provide a good service to make customers happy and provide with satisfaction. I'll never go back to this company ever again.

Well first to say been 2 two weeks on service I cannot use cause they lied said phone compatible well it ain't and took my 117. Dollars and been lied to for everyday phone calls that was at least 3 hours long to say we sent refund then next one has no information on refund or my phones class action lawsuit im goin to file to be on just refunds they owe people was on phone with agent and chickens goin nuts in background hung up on me said to bad never ever go to verizon I will be telling everyone I know and social media to cancel it now

I had Verizon for about 3 years. Both my teenager and I had a phone with them. On more than one occasion my bill went through the roof. ($300+) I dealt with it. Sent out the appropriate threats to my teenager regarding data. Then my child support ended. Holy Cow. Things would have to change. I did EXTENSIVE research into the cheapest cellular service that was still a good service to have. I decided on Republic Wireless. I'm not reviewing Republic Wireless so I won't go into detail about that company, but I have had them for 4 years and I am very happy. Until that point, I never knew what cell service really costs. Verizon is laughing all the way to the bank folks.

I'm spending my evenings with Verizon customer service Support Team for nothing. Talk to 10 agents all of them will give completely different answers. Their agents don't know what they doing. For the same issue I had to repeat myself over and over. They don't have a system where the following agent can pick from the info from the previous conversation. I was on the process to switch from T Mobile but i change my mind. I wish there is 0 star option

I have been into the location other times with no issues. Today we were going to replace my husbands phone. The sales person was not giving me a chance to say anything and was more concerned with selling me a new iPad mini that listening to me.
Needless to say her great explanation of the service will be used to look at another wireless service. Thank you in advance for your help in finding a less expensive carrier.

Had nothing but problems from day one, they stole my trade in, never got the full 5 hundred dollars that was owed to me for cancelling my other contract, kept upping my bill, service stinks, and the customer server is even worse, they give you a credit and then the following month they would charge me for it, either my husband or i was on the phone with them at least once a month with no help, id go buy a pre paid monthly month or go without before i go back to verizon

Verizon has the worst customer service I've ever experienced in any company I've dealt with over the last 40 years. Their website is unusable and often is down. Their customer service via phone is terrible. Oftentimes you can't get an actual human on the phone and when you do they are from the Philippines or India. Difficult to understand and they turf you off to someone else where you have to repeat the whole scenario all over again. It's really pathetic that these people are getting paid a salary to do what they're not doing.

Customer support is impossible to deal with. The agents just don't get it. You'll never get the feeling that your concerns will get properly resolved. I've never dealt with a company that makes you feel so uncomfortable. Their prices are ridiculous and they just hit me with a $6/line fee out of nowhere just to move me to a more expensive plan. It's not the $6 fee it's the pettiness of the organization without recognizing that something so small could piss off long time customers.
This used to be a good company. I don't know what happened but I'd stay away.

Even though they have great cell-phone reception, that is the only good thing. If you ever have a customer service related question you will never get help.

I've been hung up on before by customer service representatives. I have had problems making calls, getting access to receipts, and the employees have never been able to fix a single problem even after spending hours on the phone. I was assigned a special employee to help me directly, who never answered any e-mails or returned calls. It is unfortunate that this is one of the best networks out there, because the employees are a disgrace.

I tried Verizon's Home internet plus in August this year. At that time, online and in store advertising was $25 per month, which was fixed for two years. After I decided to use it, the bill came to $55. After many communications, I was told that the slow speed was $25/month, and the fast Plus was $35/month, so I had to agree. In October, the bill price was changed to $45/month. I called the manager many times and went to the store to negotiate. They were told that the slow rate was $35/month and the plus rate was $45/month. I don't agree, and despite repeated negotiations, I still can't change it. Verizon is truly bullying our vulnerable people. We strongly recommend that you do not use Verizon's services!

I never write reviews… But Verizon offers very poor service and has obliged me to write this. Coverage and speeds and reliability are terrible. And good luck trying to talk to someone to about service problems or email offers after normal business hours. They have cut back their local store hours and live staff that answer calls…So you have to try to resolve everything via text messaging… And even then, the response is fragmented and basically useless. Awful.