Verizon

I recently switched from ATT 2 Verizon, because Of a special deal. Come over, bring your phone number over and we'll give you a free phone a free tablet at a free watch. Well, with them, you cannot believe what they say free. They put all these charges in activation fees. For every single thing they don't tell you about that. You think because you're coming over there? They're not gonna be charging you all these fees. I get it taxes. Yes, but not all these other fees. And then the representative on the other line of the phone gives you a quote of what's your bill is gonna be. Because I was really playing. I only pay $45 at my current Carrier ATT and I wanna make sure. I'm not going to be paying a large bill with verizon. Well she assured me my bill would be under a hundred dollars Not true. So I went from paying $45 a month to now. I'm gonna be paying a $137 a month. That is Terrible customer service, you leave that customer. No who has a enormous bill almost 3 times what she paid somewhere else. Just because you gave her a tablet in a watch. And you didn't really give it to her you're charging her and every aspect. So I have 30 days. So I probably will be returning these items. Because I am not going to pay this amount of money.
I didn't meet those other things. But they said they were free and of course I felt for it. So Happy New Year to me with all this new stress now.

I have NEVER experienced worse customer service than that of Verizon. I switched in June, and have had nothing but problems since; I have been on the phone or chatting with them once a week since switching. Every time I talk to another Verizon representative, I receive different information, and I'm told the last person "shouldn't have told me that." Verizon has absolutely no care or concern for their customers. It's completely unacceptable.

I switched from T-Mobile ro Verizon about 6 months to take advantage of my company's discount. That was a huge mistake. Not only do has the discount not taken affect trying ( and getting confirmation) after enrolling in it several times, the 5G coverage and service is terrible for the amount that I am paying for. I got better service for a cheaper price with T-mobile. I am definitely switching back to T-mobile. It is a much better value than what Verizon offers. Verizon may have been the better company 10 years ago but it has been eclipsed. It is now the 2nd if not 3rd best wireless company.

Quality is getting very less. Cable fade in and out on signals with updated Fios setup boxes. Its annoying tv fios mini reset box message pop up many times every 5 minutes, while TV show is on. Cable signals are trash that I had to turn off the tv. I had a hard time watch Tv shows. Service is trash the moment fios updated to worthless mini cable boxes with problems. Reset box does nothing. I'm done with cable altogether. I had to turn off DVD or watch DVD, thanks to service that gets worst.

Better off with internet and streaming elsewhere. At least on streaming, I won't have to miss shows. I'm Over priced for cable services that works like trashy satellite service. Do better with service to make sure we are getting money's worth. Looking for service elsewhere.

I recently changed from AT+T to Verizon wireless. In hindsight I would not do this. If Verizon refunded the taxes I paid and waived the restocking fees on the phones I purchased I would return to AT+T. I spoke with 4 representatives from Verizon and not one could explain how the change over process worked. They make no attempt to assist in the process. The best description of the switch is Verizon has no process around how this works. No one at the company takes any ownership in seeing that this goes smoothly. Once the change does happen and there are issues with the phone (and there will be), the response is I can't help you or wait till tomorrow and see what happens.

Either their transfer program is a scam or, they have no idea what they are doing. 4 phone calls and 2 visits to Verizon and I cannot return my phones. They say they will send a box and a month later and 4 phone calls no box and now the store will not take them back. So guess what, no reimbursement for Sprint. Just awful!

I was told that my promotion was over and I could switch companies & only owe my final bill and then I get a bill for $901.00 the. Was told I had another month to finish it out so I went back finished my time out and they still want the $901.00 and no one will help me solve this nightmare, I even recorded the conversation that I owed nothing else for the promotion then they turned it over to a collection agency, what kind of service is this I tried to contact Corporate but they all say there is no way to do that and I'm not paying a bill I don't owe. I wish someone from corporate office would contact me.

On demand is hard to navigate, there is less you can watch for free, even older episodes cost money, I don't like the upgrade at all. Go back to old on demand or in the future make the upgrade just that. An upgrade

I have been calling for weeks now and have not gotten through to anyone in the US. All these oversea people don't know what they are doing. No one takes notes down. Everyone ask me same question over and over and it takes at least 1 hour for each call. I ask for supervisor to call me back and never heard back. I sent in my trad in phone weeks ago and never got credit for it. Their website trade in phone never processed my phone for me so now I loss value for the trade in over time. Next step is file a lawsuit.

I was a previous Verizon customer, and switched over because TMobile was cheaper. Now that Verizon is cheaper, I decided to switch back Verizon because when I left, Verizon had higher quality service--phone and customer. However, as I am switching back to Verizon (4 phones), I am in phone transition hell. I have spent two full working days of time porting 3 phones over and it is a nightmare. Each phone has different problems. It never goes as the rep states. Customer service out of the country stinks--but then so does the incountry also, but not as bad. I don't blame the reps, it's the system! You have a moron who designed the system to port over that no one knows how to do and does not get without multiple tries. I am having "buyers remorse." It appears Verizon's quality has gone the way of Sprint when they lost all their customers due to bad customer support.

They refuse to fix anything. They make excuses. They bill you for not fixing things. Then they overcharge you when you disconnect. The computer that answers drives you insane. If you are lucky, you get a customer service rep that actually speaks English after you've been on hold for 40 minutes. They can't help you, so they transfer you. After another long hold that person transfers you back to the other department. You literally get beat into submission. No Verizon will ever get my business again! Fios or wireless. You are an idiot if you do business with them...

If I could give it no stars, I would. This is the second time that my phone will not work because I need a Sim card code. When my phone lost battery service, my cell phone will not work without a Sim card code. The last time this happened it took one hour and 45 minutes to get a code to get my phone going, this phone is used for business and I cannot work without it when I was on a chat with Verizon. They said that I can't be helped until Tuesday between 8 AM and 8 PM. Today is Friday and I have no way of getting in touch with clientele. I am so annoyed with Verizon. They suck.

When they offered, it was included in the offer that the activation charged are free but still they charge that. And in ever bill they charge surcharges with bill and taxes which is never mentioned anywhere. If you using $40 plan, you ultimate bill will be around $60

Do not go to Verizon! For no reason! Service is good customer service all of the supervisors are not never on same page. A complete runaround. I'm over it. I should had listened myself.

We recently switched to Verizon with the promise that our bill would be almost $100 less than it was with AT&T. We should have known something was up when the phones we asked about weren't on a promo. Instead we were talked into a phone that neither of us ended up liking. In addition the discount we were told we would receive if we had these phones has not shown up on our bill. Neither has the discount that we were promised on the Apple phone we purchased for our daughter. I have not received my first responder discount and we haven't been able to connect with Hulu through Verizon which we were also told would happen after having service for a month. Pretty much our commission based salesman talked us into something that is not what we were promised. I would not recommend Verizon to anyone else.

Classic bait and switch, got chat quote with screen captures for an estimated bill of $100 That didn't happen, instead I got $250 for a first bill and $143 for a recurring bill. You will never, and I repeat never will you get what they advertise. I tried getting service changed to a more affordable plan, with VZW that means wait 60 days and lose fake discounts, so cost more money to downgrade. Again, chatted with rep (to create written evidence) after a while and him just pasting info that was already known in the app, I finally said, "I got deceived, and have to wait 60 days to change, and I will lose discounts?" he said Yes! (again got screenshots) All the agent would do is rehash what I already saw in the myapp, instead of trying to actually resolve my issue, or attempt to help. They're crooks and they know it! Either get ripped or go elsewhere.

Verizon Wireless has been a great example of how a company can be completely incompetent across all layers of their support. The reason I say this is because I have yet to find someone within their company that is able to sufficiently resolve any issue I have ever had. The number of times one person can be forwarded to someone else for more information is absolutely astounding; the fact that I sometimes have to be on phone with support for 3 whole hours just to get a credit on my account as they accidentally automatically billed me twice is just a great example of how they are able to drop the ball.

They try to make up for this by offering their rewards, but their rewards are quite lackluster and most of the "deals" they have are actually just marked up. You're paying full retail price and are giving up rewards points for that benefit. Seriously. Take a look at the rewards and match them to retail on sites like Amazon.

The Verizon sales representative did not initiate our service with the discounts he promised. Despite numerous attempts to correct the situation, Verizon has taken from us approximately $500 in overcharges over the past 6-months. Finally, at a corporate-owned store 14 miles away, we were told that the only way to get the rate we were promised would be to close our account and open a new one. We would have been willing to do that provided our account could be credited for the overpayments, but we were also told that Verizon viewed the charges as being "legitimate." Therefore, we choose to close our account and never use Verizon again. Spectrum uses the Verizon network, has excellent customer service, and charges a fraction of the fees. Do yourself a favor and sign up with Spectrum instead.

It is almost impossible to get help from Verizon. I put in for a call appointment. Waited a day. They called and hung up immediately. I called back. An automated voice said a 30-40 minute wait. Or I could request a specific call back appointment. Funny if I wasn't paying high fees for their "service" or lack there of!

I wish I could take away stars. I have been trying to get a refund for a prepaid account that will no longer work after 12/31/2022 and they have lied about refunding the money. I have never received it. They are theives, it is $246.00, which may not be much to most people but it will bay my groceries for a month. I have been trying for 3 days to speak with someone and can't a live person.

I've been trying to send in my iPad trade-in device for a couple of weeks now. First they sent shipping material for an iPhone so I went online and chatted with a representative and she told me that she would send out the correct materials and that it would take 3-5 business days. It's been over 5 days so I called this time and spoke with a rep who was very rude. He wouldn't confirm whether or not the device was actually shipped out - which is weird. Why wouldn't they see that info? He kept insisting that they did their job. If they did their job, I would have already received the requested material. I was frustrated and apologized but he continued to be very rude and doubt he was actually listening to me and he never once apologized for any inconvenience.

My son has been trying to deal with this issue for over a week. He has called numerous times, gone to 6 stores, no one will help him. He has done research, I have done research, his dad has done research, yet no one seems to be able to help. He is not getting texts from android phones. No bashing android, not in my control. We have changed every setting on iphone that has been suggested, had android users change settings on their phones that was suggested. NOTHING is making it work! IF customer service would talk to him and not have robots, or people that simply read a script, maybe we could find a solution. If nothing else, let us exchange the phone, maybe the phone itself is the problem.

On July 30,2022, I call to have my Apple Watch replacement. I was on the phone with the representative for 1 hour. I have insurance on the device also. He told yes you are eligible for a replacement. He told that he was ordering the Apple Watch. He said it would be in about 2 days. After 2 days had passed. I call Verizon they claimed that there where no order been placed. I had 2 representatives lie to saying that the order was on its way. All lies and they get away with that! Verizon is a bunch of sh. T!