Verizon

I want to start off by saying I have been with Verizon on and off for over 10 years. They used to be great, but not any more.

I called 4 times this morning, cannot reach a live person.

My phone says not registered on a networks so I can make or receive calls.

I tried the chat. The first person Ed never responded in the chat from the beginning.

2nd chat, CSR would go missing for minutes at a time without notice.

Then in the process of troubleshooting he had me Reset my network connections. What he did not inform me of is that it would DELETE all my saved Bluetooth and Wi-Fi networks.

I have many paired Bluetooth devices, from Samsung watches to my Tesla to speakers and headsets to my cycling computer. Resetting those means I lost all my connections. I lost watch data, watch faces and have to setup 3 watches from scratch, a 30 minute process each.

After all this I still have no reception!

Now 2 hours into trying to get working service and got hung up on during a call transfer.

I can't get ahold of anyone, I can't stop the charges, can't login to my app. And I am traveling in another country with these problems. My last bill exceeded $300 and I have many more charges to dispute you know, after I can finally make it back to Ohio. These people do not care and I am literally stranded in another country. I do not recommend them at all and I'll never use there service again!

I was a Verizon customer for 12 years until I realized how much more I was paying them than T-Mobile for the same services…3 times as much. I canceled 2 1/2 months ago yet they continued to remove payments of over $150. From my account. (My bad for not backing out of auto pay before canceling.) After many calls and texts, they refuse to refund anything. Their people just gave me the run around time after time. Finally after 2 months of payments, at least auto pay if off. Will not ever use them again.

I paid XO communications and Verizon at the same time. Verizon took over XO so I was double paying. When I realized I overpaid $5500 I was told I would get a refund. I sent all proofs and then Verizon stopped responding to me. Total thieves. Now I have to sue them to get back what I overpaid. Disgusting company, they use foreign representatives who do nothing to help when you are in the right.

New Verizon phone took 2 five hours days to finally get it connected to service.

First 3 calls Reps left me on hold for min of 40 mins and never came back to finish call.

Fourth connection was to one of the rudeness service rep I've ever had the experience to work with, finally told him I wanted to speak with a supervisor, the supervisor took my debit card info, billed me, then sent me over to auto pay, which then took my debit card again to start auto pay for the following months.

Had to call back the following day because phone still wasn't connected was told I need to pay for the first month, so hear i go with my debit card again... phone finally gets connected but then I find out I've been billed twice for the first month... Its been a nightmare trying to get them to return one payment with no luck, had to file a complaint with my bank, after 10 days still no word.

Customer service a flat F

My father's verizon DSL acct was closed back in october 2020 when he got sick and was no longer able to use internet. He has since passed away and 7 months later, we are still getting invoices. I spend a least 3 hrs every month with verizon customer service to discuss this problem and keep getting disconnection confirmations and promises that we will no longer get billed. We are still getting illegally billed - this is plain HARASSMENT. The last customer service rep (michelle) screamed and yelled at me... smh... We are suing verizon.

I have been with Verizon for over a year now. Before that, I was satisfied with AT&T for a long time. Few of my colleagues told me they are happy with their service from Verizon. I have had numerous issues since I switched with unstable and spotty connections. It's especially bad when I get out to the more remote areas and at this point I am ready to swith back to AT&T.

I have been a customer for over 20 years the customer service is terrible it gets worse daily! The cellular service is terrible again getting worse daily! If there was a difference option in south west Minnesota Verizon would be screwed!

Should of stayed with T-Mobile our phones have been out all day and they can't even figure out what is wrong with them and customer service hung up in my moms face very rude then there trying to get more money out of us they need to try to help us not try to get us to buy more crap that don't work

Worst experience I've ever had with any company. They consistently lie and sign you up for things you didn't order. You cannot trust this company, they will not help you with anything. All they want is all the money they cheat you out of. They take no responsibility for anything. Be forewarned!

I have one line unlimited data, on October 1,2023 I paid $180. By October 13,2023 they shut my cell phone for non payment. Now Verizon keeps begging for a payment and I keep telling them we're done, close the account. Try to find a close the account option on MyVerizon.

Verrozon has quite possible the worst customer service on the planet after being on hold for 15 minutes person who answers the phone asks my info says she can help then puts me on hold, for fifteen mins and disconnects the phone no call back

A while back I traded my phone in at Verizon and I was told that they were giving me $900 for my phone, the new phone was $1000 so had a small payment. I was good with that. My phone broke and I need another one, now they tell me I now have to pay full price for the phone I traded for. I was by a version rep when I called to see about trading my phone in for a new one. He said: That is your punishment for not getting the warranty". Really nice version great customer service...

I switched to Verison from T Mobile 5 days ago and still am not connected with my phone. I have spent 5 hours on chat and am given the same information each time and the agents say it is fixed and it is not. Now I have NO connection. The agents are extremely helpful but the technical problems are a nightmare. I wish I had not switched.

Canceled a extra line 4 times. Called told them I don't use it to remove it. They remove it then in a few months add it back and charge a reconnect fee too. After 4 times went to local store, they made me call Verizon from the store and take it off. It was their screw up not mine but they didn't offer a credit or anything. Paying $100 a month for 1 phone. Been with Verizon for almost 20yrs and im done with them now im shopping around for cheaper.

Verizon started off fine in the beginning but now I'm getting crappy service on 5 of my lines. They say there's nothing they can do on 4 out of the 5 lines because they're on the cheapest plan. They're solution is to pay more money for more expensive plans. Why would I spend more money when they're already more expensive than other providers, aren't providing good service and only have 1 5g tower in my area. They sucked me in with the "free" phones that I'll be on the hook for when I try amd leave them.

I asked Verizon for assistance for a late phone bill after I transferred because I was a victim of domestic violence. It's the only late payment on my credit report. I saw they have given up on providing phones to victims of domestic violence. In any case, when I tried to move apartments with no other changes to my credit report besides their late bill I was denied housing. I needed to move because of domestic violence. Verizon does not support victims of Domestic Violence. I had asked them to just help until I could move away from the violence. I want people to know how this company really is. People should know. I will never be a Verizon customer for the rest of my life.

No customer service support. I'm confused! I don't know wtf to do! Never Verizon again. I just bought YOUR product and it my as well just sit here and be a paper weight. With a $65 prepaid plan card out to sea with no shore to come home to.

Spoke to a women at Verizon and was told if I upgrade my plan and set up autopay I would save 20.00 a month plus I got the senior discount of 10.00 a month, well my bill is still the same I was paying with my old plan. You save nothing
I'm moving on to a different carrier that about 75.00 a month for 2 phones. Verizon can keep there 214.00 a month

I been a version costumer for 9 years,
Costumer service is the worst I have seen through out this time.
I been a trying to fix a phone problem since 12/27/21, I have spend about 16 hrs on the phone. I definitely need try another reliable company.

Lets be frank. The Verizon Credo and what actually happens are two different animals. It is always Bottom line first, Customers second and employees get whatever is left. Instead of rewarding managers for the work the sales people do on the floor, reward the employees instead. They do all the dirty work for you.

I started with Verizon in January 2023. I have never regretted a decision more. They say customer service can make or break a company.well Verizon is a "broken" company! Verizon customer service will lie over and over again just to get you off the phone. I returned my brand new phone in for a refurbished phone listening to their lies, and the refurbished phone had the "EXACT" same problems! So now I'm paying almost $1000 for a used phone! For "FOUR" month's I have been lied to by Verizon's customer service, and have been in and out of their stores trying to get satisfaction on my "EXPENSIVE" investment, to no avail! I want to just give up and keep my junkie phone, because I am exhausted with them, but that is what this company hopes for! No Way! I will file reviews and tell everyone I know that "Verizon Wireless Is CRAP"!

The title says it all. I was told that I would receive a discount on my Verizon account if I set up auto-pay. I did this because it made sense. Sure enough 2 months later I got an email saying that my account was over due. I assumed that I also didn't receive the discount for signing up with auto-pay so I called customer service and waited for someone to answer the phone. And I waited. And then I waited. Got fed up so tried to set up the auto-pay there. I entered my phone number and account code. The next screen was asking to enter my best friends name. I have many friends and had no clue what answer they were looking for. Finally I got set up with the Verizon assistant on my phone and tried to set up auto-pay. There is says that I was not eligible for auto pay. I gave up. All of this could have been avoided if there was someone that would pick up the phone for 5 minutes. Run, don't walk to AT&T or Tmobile.