Verizon

My father's verizon DSL acct was closed back in october 2020 when he got sick and was no longer able to use internet. He has since passed away and 7 months later, we are still getting invoices. I spend a least 3 hrs every month with verizon customer service to discuss this problem and keep getting disconnection confirmations and promises that we will no longer get billed. We are still getting illegally billed - this is plain HARASSMENT. The last customer service rep (michelle) screamed and yelled at me... smh... We are suing verizon.

A while back I traded my phone in at Verizon and I was told that they were giving me $900 for my phone, the new phone was $1000 so had a small payment. I was good with that. My phone broke and I need another one, now they tell me I now have to pay full price for the phone I traded for. I was by a version rep when I called to see about trading my phone in for a new one. He said: That is your punishment for not getting the warranty". Really nice version great customer service...

Verizon started off fine in the beginning but now I'm getting crappy service on 5 of my lines. They say there's nothing they can do on 4 out of the 5 lines because they're on the cheapest plan. They're solution is to pay more money for more expensive plans. Why would I spend more money when they're already more expensive than other providers, aren't providing good service and only have 1 5g tower in my area. They sucked me in with the "free" phones that I'll be on the hook for when I try amd leave them.

No customer service support. I'm confused! I don't know wtf to do! Never Verizon again. I just bought YOUR product and it my as well just sit here and be a paper weight. With a $65 prepaid plan card out to sea with no shore to come home to.

I asked Verizon for assistance for a late phone bill after I transferred because I was a victim of domestic violence. It's the only late payment on my credit report. I saw they have given up on providing phones to victims of domestic violence. In any case, when I tried to move apartments with no other changes to my credit report besides their late bill I was denied housing. I needed to move because of domestic violence. Verizon does not support victims of Domestic Violence. I had asked them to just help until I could move away from the violence. I want people to know how this company really is. People should know. I will never be a Verizon customer for the rest of my life.

The title says it all. I was told that I would receive a discount on my Verizon account if I set up auto-pay. I did this because it made sense. Sure enough 2 months later I got an email saying that my account was over due. I assumed that I also didn't receive the discount for signing up with auto-pay so I called customer service and waited for someone to answer the phone. And I waited. And then I waited. Got fed up so tried to set up the auto-pay there. I entered my phone number and account code. The next screen was asking to enter my best friends name. I have many friends and had no clue what answer they were looking for. Finally I got set up with the Verizon assistant on my phone and tried to set up auto-pay. There is says that I was not eligible for auto pay. I gave up. All of this could have been avoided if there was someone that would pick up the phone for 5 minutes. Run, don't walk to AT&T or Tmobile.

I started with Verizon in January 2023. I have never regretted a decision more. They say customer service can make or break a company.well Verizon is a "broken" company! Verizon customer service will lie over and over again just to get you off the phone. I returned my brand new phone in for a refurbished phone listening to their lies, and the refurbished phone had the "EXACT" same problems! So now I'm paying almost $1000 for a used phone! For "FOUR" month's I have been lied to by Verizon's customer service, and have been in and out of their stores trying to get satisfaction on my "EXPENSIVE" investment, to no avail! I want to just give up and keep my junkie phone, because I am exhausted with them, but that is what this company hopes for! No Way! I will file reviews and tell everyone I know that "Verizon Wireless Is CRAP"!

We could not reach a person in customer service today.
We are trying to cancel our service and unlock our phone numbers in order to sign up with a different company.
We began trying around 3:30 pm today and have still not heard from a human.

Crickets.

Your customer service is non existent.

I'm having an issue getting the $350 rebate I'm supposed to get for binging my own device when I added another line. They said I didn't submit the form on time. I have screenshots sorting the link I was given to use to complete the form & one that shows the account I created on that link. I've spent HOURS on chat sessions & phone calls trying to get this resolved. I'm beyond frustrated. I've always paid my bills on time & have been a customer for 20 yrs. I'm gonna look into alternative companies for cell service. Their rebate program shouldn't require that the customer do anything additional to get as rebate for doing exactly what you needed to. I brought my own device. They know that because they got the line set up. Just a bunch of hoops to make their customers jump through so they don't have to pay out the rebates & blame the customer. That's NOT how you should treat customers.

I have two lines-- a watch for my phone is one of those. After being told I would pay 99.00 a month, I have received 274.00 bills every month. I have called over 18 times and they say it is fixed and it is 274.00 the next month. So long Verizon.

This company is junk. They lie make fun of you, over 25 calls made and every answer was different.
Ordered 3 S23Ultras and got S23plus. Then when you go into 2 different stores they say they can only refund and charge restocking fees, but they can't refund in the store. They can exchange for what you bought. They charge you 30.00 if you need help to activate the phones. Plus 300.00 stock fee.

Beware: Do Not Use this Company