Verizon

Verizon. Your customer service can't speak a lick of English. Because you mother$#*!er tried to save money, it costs me all of my data and files. You people stole all my $#*!. Verizon, I am going sue the $#*! out of you. PEOPLE PLEASE SIGN OFF VERIZON. ANY COMPANY HIRED THOSE $#*!ERS WHO CAN'T SPEAK ENGLISH DON'T SIGN UP WITH THEM.

The internet if our four lines are so slow. I've tried to call and report this issue, tire of live chatting still they can't solve our problem! This is a robbery from verizon!

Extremely Dum and poor customer service. I dont know how they hire people. Unreliable and do not take any accountability for thier worthless, substandard services.

No connection for 5 days, multiple attempts with tech support to no avail, very long hold times, poorly trained technicians. Taking my business elsewhere.

Hate Verizon. Terrible customer service and network. T-Mobile is by far the best! My husband switched I'm extremely upset with him. Ugh. Thumbs down Verizon

I would give them zero stars if that was possible. Far and away the worst customer support I have ever had with any company of any type. No idea how they remain in business.

Went Verizon franchise today in Taylor Az. Had questions about my pictures and cloud storage. They might be able to help if we paid them $29.00. Been with them over 25 years. WOW

I am not going to pay $100 a person unless the service actually works, and the billing cycle isn't even 30 days it's 20 so I'm actually paying more power month

The bills are bit pricey to be honest! They have hidden fees in there but the coverage is somewhat worth it! I'm still a big fan, regardless of the bill though!

They do not care to help their customers- I was a Verizon customer for 20 years - They used to care. Over charged - International plan is horrible - removed my Verizon SIM card while I was out of the US and was still charged daily - they don't care. I recommend Finding anyone else but Verizon - currently seeking a new cell phone provider

On the phone for almost 2 hours waiting nothing was done for me all my questions nothing un professional and only respect new customers after you sign *******826

This company has started off with like upon lie when I set up my service. First I was to get a 400 dollar visa to switch that never happened. Then my phone was stolen and I did not have insurance so I did the by one get one it's a 30 month contract I was not told about. Even when you pay the phone off you are stuck for 30 months. I just found out they were charging me for a year for the supposedly free phone. If you are not on top of your account this company will Rob you blind. It took 15 calls and 8 emails to corporate to finally find an angel named Gretchen in customer service that helped discover this Issue and she went above and beyond to fix it. My question is why 27 attempts to contact someone anyone to get my account straight. I cannot wait to get away from this company. I pray it is soon as I need to now pay off a 4th phone to hopefully get away. See the email below from corporate they simply DO NOT CARE!
Hello Ms. Bryan,

I hope you are having a good day. I reviewed your account confirming a promotion was added to one of your devices and an adjustment was provided for the previous months you did not receive it. I apologize for the error.

I am happy that Gretchen is assisting you regarding this matter and am sorry you are considering cancelling your services. Thank you for the time you've been a customer of Verizon Wireless.

If any further assistance is needed Verizon Wireless is always here to help. You may contact our:

Customer Service Team at *******204

Chat Support via verizonwireless.com or the My Verizon App

Respectfully,

Jillian

Sr. Analyst, Executive Relations

My Verizon services had been really bad the past year or two, my phone will not ring half the time people say they calle several times before it actually rings on my end, then if it does come through I get dropped constant, so annoying I pay over 100 a month for one phone plus my phone was very costly I'm just tired if Verizon taking my money and the service sucks

Ive been waiting 7 mins now to speak with someone... overall my experience has been horrible I'm seriously thinking about switching to another company t mobile would never lol

A tech named Dane was just here in Washington, PA to do an install for fios. He was completely rude the entire time here. I left him outside by himself for being jerk and didn't want him in my home. He should not be working with the public. Also, I didn't appreciate his profanity when he said the person on the phone who told us the wrong info on istall was full of s*** and continues to talk bad about how unintelligent and untrainable and a waste of time training said Verizon costumer service employees were. His word toward me and other Verison employees was uncalled for.

I have a 97$ charge without any reason on my credit report! I HAVE WASTED MY TIME WITH A SERIES OF CUSTOMER SERVICE OPERATORS SITTING AT HOME IN THE PHILLIPINES! The female phone operators will set you up piss you off as a side show for kicks because you cannot get to them and Corporate help. BECAUSE IT'S ALL RIGGED! BECAUSE AT TIMES YOU CAN HEAR THE ROSTERS CROWING! Depending on their mood they all will INTENTIONALLY MESS with you as an AMERICANS! I AM working to remove the trouble and game they have been playing lately!
This has been going on within this year! To harass Americans of their choosing!

Wait times of over 30 minutes are routine. If the call is dropped after you reach a representative, they may or may not return your call. Absolutely unacceptable.

Wasted six hours trying to get simple answers and kept getting contradicting answers. Made no progress. Also scheduled 2 appointments for rep to call back. Rea never called.

Run, do not walk away from Verizon Wireless. They send you crappy (used?) equipment (cell phones), then treat you like dirt when you try to clear it up.

I have been with Verizon for many years. My position in my career is a Regional Sales Manager of a security distribution. It is quite pathetic how many times I've been stabbed in the back by Verizon. I have called customer service numerous amount of times. I have even talked to 6 different managers and finally wrote headquarters a letter. Still have not received a call back from anyone after been promised that multiple times. My phone as well as everyone on my plan. Drops calls, doesn't get texts or is very slow. Yes we went through all the steps ins and outs. I pay $320 a month for a $#*! show that no one is willing to fix. It is embarrassing traveling and having my customers see my phone not work. So I have been telling all of my customers exactly my experience at Verizon and they are baffled. Mind you I handle Washington, idaho, Montana and Wyoming. I'm pissed. I want Verizon to pay for my plan since it doesn't even work anyways. Once my phones are paid off I will be leaving so fast. I am so discussed such a bug corporation is trained how they are. Shame on you.

Stay away from this company! They over charge!
When I Cancelled - I still paid my bill to stay up to date.
3-16-23 I received an invoice that showed i was positive $165.68
4-26-23 I Called for 45 minutes they say I would receive a refund 5-8 to 5-10
Nothing!
Called again 5-19-23 ( 45 minutes)
I will receive refund 5-7 weeks
This company makes Millions of dollars by over billing and not doing what is right by their customers. STAY AWAY!
There are a bunch of other options out there for you phone service providers, DO NOT GET SUCKED IN BY THE PROMISE OF SUPERIOR SERVICE!

Don't buy this product if you have poor Broadband service. This Company offers5G service. If you're internet service is less than 5G you won't get that strength. If you have other wireless devices the strength may not be enough. Tech Service has two levels your time will be wasted speaking to a 1level tech. 2 level may help. In addition to poor internet service they will try to sell device protection service that my not improve service. When turning the router keep copy of proof of return. Verizon will charge for internet service after returning the router. When you confirm receipt of router then they terminate the service. You will pay for internet service when you mailed the product. Mail the product back with a signature of receipt else you'll be charge for service you didn't receive. Terrible Business model and Customer Service!

The prices are outrageous and they know it I have a friend that works for Verizon and he dropped Verizon and went in with T-Mobile and still work for Verizon. That tells you a lot.
When you call them they promise you the world when you go to the stores they promise you the world but once you sign in the world disappears, this company is all a big balll of crap. They claimed that they have the strongest 5G and they don't, I am a salesman and I travel all over and their 5G is not even strong as a T-Mobile but they still put it on TV with the map and when you go to the store they have a map there that they made it iall a big lie Morning. I phone 14 is the biggest loke on cell phones. If you travel stay away from old new apples cell phone.
Will be moving to T-Mobile today after 15 years with this lying company. See ya