Verizon

Verizon got me to sign up telling the phone is unlocked and if I had an issue paying my bill let them know so when I lost my job and contacted them I got a run around my phone was shut off and when I asked for the carrier to be unlocked because I got a sim card from the government which is through Verizon so I could get another job they tell me they won't unlock the phone I was originally told was unlocked until my bill is paid in the original papers the policy stated that it was locked for 60 days at which time if it was not reported lost or stolen or fraud it would be unlocked. They sent me different papers that I never signed and was told one thing and then shown another. Verizon is a joke and I will never use them again. I can't pay the bill without a way to contact or for the jobs to contact me and I can not afford another phone. Bbb is supposed to be on their side but if you are mislead, lied to or just good old manipulated for their sales that should be a just reason to do something about it would it not?

My Verizon internet bill went up $21 all of sudden. I called the Contact Us number on the website and had to deal with horrible automated service, had to call 3-4 times to finally get a human rep. Of course it was outsourced to what sounded like a philipino accent. Very difficult to understand, went around in circles, he couldn't tell me why my bill went up. He just said that the internet rate went up for one month and will be back to normal the next month, which made no sense at all. The customer rep was no help at all. So I went online to my account and found out my bill went up that high for 2 reasons, 1) they didn't charge me for Disney+ for the previous month and 2) Disney+ went up $3. And then I come to find out that they were offering 500mbs at the same price I was paying currently for 400mbs, WTF?. And now I can't even call back to complain as their Customer Service is atrocious! Aaarrrgghhh!

My husband has been a Verizon wireless customer since the ice age, like 20 years. We didn't have great service (we live in the sticks) and had to, unfortunately, to switch to another provider. For a month now we were trying to pay this final bill. The email they sent doesn't work so I decided to call in and pay manually, not only was I transferred three times but when I finally reached my destination they were rushing me! I gave them the information off of the final bill we received via email which wasn't the full number and they also asked for my husbands social which I didn't have access to at the time. I asked the lady very nicely if she could hold on for a second so I could find the final bill they sent us in the mail, this lady had the audacity to tell me she could only hold for two minutes. I mean I understand that everyone has work to do but to tell a customer that and be extremely rude as well! I was calling to give them money and not to mention they made me wait for over 15 minutes and transferred me three times. It makes me glad that we switched companies even more now.

Verizon is the worst phone company I had t mobile and I move to Verizon and what a mistake! Now I can't go back to T-MOBILE because I got 2 phones on payments
Their service is terrible every day internet fail where others watching YouTube I can't because no internet I went on a 20 hours trip during that trip I probably had signal 50% of the time while my brother in law has metro pcs and I had to use his GPS because no sinal on Verizon phone any other company be better than Verizon

Prepaid $300 for MiFi 8800 Jetpack. Wifi did not work AT ALL (Youtube kept spinning). Called back repeatedly the next day to shut off service, advised to take to a physical Verizon store. Local store said I would need to take it to Corporate Center an hour away. Used a prepaid UPS label to return to their TX warehouse. It's a month later & I'm still being transferred to several departments (in India) who are unable to update me on the status of my refund. DO NOT USE VERIZON!

I GET AT LEAST 20 SPAM CALLS A DAY EVEN WITH YOUR CALL FILTER! TRYING TO GET OUT OF THEIR SERVICE BUT THEY WON'T TELL ME WHAT THE PAYOFF IS! CROOKS I AGREE!

We moved over 5 lines and purchased 5 phones. From the beginning it was a disaster. They cancelled the order, reinstated it, canceled it again. Every person we spoke to had a different story. The most frustrating company I've had to deal with. I have a suggestion: The CEO should go under cover and try doing business with his company. Finally cancelled and am happy for it. STAY AWAY FROM THIS PISS POOR COMPANY. THEY CANT DELIVER.

I'm sorry but Verizon is NOT a good PHONE Service Provider especially BUSINESS ACCOUNT... I'll advise you this would be the Biggest mistake ever. Horrible Customer Service... supervisor tells the customer's anything... my service is stuck and I have a business account this issue is not is VERIZON ISSUE and it haven't been resolved
PLEASE BRING YOUR BUSINESS ELSEWHERE

Verizon is predatory. They care nothing about elderly customers.It's all about the money. I gave them proof my elderly parents were scammed and they agreed, but still billed my parents 800 extra dollars for international calls after agreeing to cancel there phones. I was ready to cancel the phones a 2400 fee but they said no if I cancel the phone I would have no recourse. The caveat was I had to leave one line open to get the discount from fraudulent calls. The next month my folks were billed 800 additional dollars for international calls. In order to stop the bleeding I had to pay the scammed calls and the stolen phones for a total of 3400.Luckily I had the funds to close the account. Most people don't. My advice is stay away from Verizon. They are no different than a drug dealer. They threaten you with contracts and collections. I recommend a burner phone using there network. Phones are cheaper and service is excellent as far as data and connection. Go with no contracts. My rating would be 0 out of 5 stars. I have talked to "customer service" 3 times in 3 months for well over 5 hours. Awful experience. I hope this helps someone.

Verizon was the only real option for my rural area when I signed a contract. The price was higher than my cellphone in my previous community, but so it goes. After my contract ended and I saw how little I used the smartphone (I have a tablet) I decided to go for a basic phone. Verizon sold a nice Samsung that suited my needs fine, for $59.99. The exact same phone sold elsewhere for as little as $14.06! At that low price, I bought three units as I would then not need insurance. Besides, these phones had a charger and it was cheaper to buy the phone than the $29.99 charger sold by Verizon. NOTE: With the lower priced phones, you have to have them activated for 6 months as a pay as you go phone before Verizon will let you use it as a family plan phone. You do not have to use it for six months, just activate it with the free minutes and put it into a drawer. I just used my smartphone an additional three months to get the cheap phone over the six month hump. To be fair, the smartphone apps from Verizon fail to work, the brick and mortar storm have nice but incompetent staff and they did lower my bill recently by $10 a month so my monthly bill for one basic phone and one smart phone is about $121 a month.

I live in a VERY rural part of Florida. I've been with Verizon for 20 years, and I've tried Sprint, TMobile, straight talk, and others I'm sure. However the ONLY service that allows me to talk and surf the web freely like I live in town is Verizon! I got my hubby's entire company on Verizon, my last company I had on Verizon... my entire family, all my neighbors... it works when NO ONE ELSE DOES! 75$ a month unlimited talk, text, and web... most importantly RELIABLE EVERY DAY EVERY TIME! Ill never leave them again! Thanks for the last last 20 years and for the next 20 years!

My Dad was on my Verizon plan and after he passed away I cancelled his line, paid off both iPhones, and switched my number to prepaid on Verizon. When I did that Verizon never bothered telling me that they were going to delete all of my voice messages so I lost all the voice mail messages I had from my Dad due to their incompetence. I asked them to restore them right after I realized what they did, which was only one day later but they don't even back up anything. I had to waste hours on the phone with them and got nowhere. All I got is "We're so sorry". Then just today I got an email stating that I owed them $230 with no explanation of what it was for. I just wasted another 90 minutes on the phone with them trying to get that resolved. They tried to charge me an early cancellation fee even though I was not under any type of contract and had paid the phones off. I think this is the last straw with Verizon. Furthermore, even time I call them it is a very convoluted process and I usually end up on hold for most of the calls, which end up being very lengthy. Time to look at alternatives like T-Mobile.

POOR SERVICE, POOR COMMAND OF THE ENGLISH LANGUAGE. CLERKS IN MEXICO, PHILLIPPINES, COLUMBIA. HOW PATHETIC IS THIS?
I HAVE BEEN HUNG UP ON 7 TIMES, NO ONE CARES. THEY ALL GET PAID EVEN IF THE SERVICE IS POOR

Verizon is TOO expensive REPRESENTATIVES in store AND online ARE NONCARING NOT TRUSTWORTHY NOT CONCERNED OR EVEN CONSIDERATE of you as a loyal customer ONLY USE VERIZON because ATT is even WORSE for the area i live in

Servers at verizon down half the time and the dorks there are always asleel when you call customer service. Disgraceful and will be seeking lawful action against this fraudulent company.

This company has to be one of the worst on the business market. When I've been on a plan for over 10 yrs and you continuously pester me about payments being one cycle late. I've had it up to my neck I'm really thinking about switching Sims at this point and they can just take my phone it's getting really old. They are worried about the customer none and the money only. Verizon was better before they absorbed Altell. Now it's a nationwide joke. Whoever is on the board should stick their f****ING foot in their mouth cuz there redundant. IF YOU HAVE NOT GOTTEN A PHONE FROM VERIZON DONT THEY ARE A PAIN IN THE $#*! AND NOT MUCH ELSE. Can't even log onto the app to pay my bill cuz the always set my phone do limited data bunch of idiots.

Repeatedly over 40 minutes waiting to cancel by phone and CANNOT cancel online where there are 400 pages of info about your acct. But NO CANCEL FUNCTION. Gave up. Did not use. Did not pay. That was 2008. Big business then decided to have insurers add fees based on credit score! My insurance for the quarter went up over 4 times the $53 they wanted for UNCANCELLABLE SERVICE! It's 14 YEARS later and I paid today because it is STILL KILLING my credit score. THEY SHOULD BE SUED FOR THE 2-TIER SERVICE SYSTEM AND ALL THE PEOPLE REVIEWING SHOULD FILE CLASS ACTION SUIT. Good day.

I recently transferred my service over and I have so many regrets. First, I purchased a phone from Verizon to be picked up at a store. Instead, it was shipped to an address which was out of date. After calling them repeatedly to either cancel the shipment or change the address they decided to change the address... except they didn't. I had a new phone being shipped to the wrong address after multiple phone calls. Once I was finally able to cancel the shipment, I went in person to purchase the phone. After transferring my line, my phone number is NOT showing up and so I called customer service for help. They kept me on the line for FORTY MINUTES with no competent assistance. After about an hour of waiting for help and receiving unhelpful suggestions, I WAS HUNG UP ON WITH NO RETURN PHONE CALL. THE CUSTOMER SERVICE IS HORRIBLE FOR THE PRICE I PAY.

Do they make their profit with...
I had 2 lines and two phones with a Verizon I've been a loyal Verizon customer for about 15 years and I really don't have any complaints.

Applied for a phone, didn't like the prices so I decided I didn't want it. Was sent 2 bills that were both sent to collection and Verizon is doing nothing to fix it.

I have spent 12 hours trying to signup for Verizon. 2/3 attempts by chat and 3 going on 4 attempts in store. They have technical issues everytime and cannot complete the orders.

I have reached out to customer service and have screenshots of the reps telling me their sorry I was given the wrong information but now theyre telling me the correct information and cannot compensate me or cancel the extra charges due to the misinformation.

I was asked after the third trip to verizon store how it's going and I told them fine but my experience with this store has not been great. The response was by the district manager, sean, well why did you come then… he already knew who I was because my previous orders could not be completed due to their tech issues. No apology, lets see if I can make today painless, I'm sorry for yiur experience, just why did you come. Well, Sean, you have my devices in your vault, so that is why I am here.

I thought cell service would be better, it's not. At times I cannot load things and don't bother trying to get anyone to fix your issue. No one knows how.

I regret starting the process to switch. I warn yiu that any incentive offer they give you is not worth the hassle and if you have any issues, no one will care to fix them. This company wants your money, they do not care about treating you with respect.

Me and my friend have had the worst service with Verizon. I got on her plan last year and tried to get a IPhone 13 and the guy at the store screwed it up. So needless to say I had to use my phone bc we couldn't get a new one. Well we started seeing on the bill that we are paying on the phone that we never got. Never signed an agreement or anything. Didn't walk out of the store with a new phone. That guy screwed it up to where I can't get a new phone right now. We have been trying for over a year to get that taken off and they still won't take it off. Now this month they are trying to charge us on the bill to pay for the rest of the phone which is $300 and something. Charging several different fees, one of them being service phone agreement plan. This is pathetic. Horrible excuse for a business. We don't understand why they can't give us the phone that has been paid on every since instead of screwing us over every month. This is ridiculous. Wished I could have gave a negative 100 review.

Signed up for a prepaid Verizon plan. Purpose: try it out to see if service is any better than tmobile in my area. First, one sales person in Pleasant Hill, CA, presented me with a $70 plan and told me that the plan only covered limited data. Then I called Verizon - phone system designed to discourage live person contact - I was told that a $50 plan would give me access to unlimited data. Got signed up. Used the service for the duration of the contract and found it to be not much better than tmobile. Called Verizon to have my number ported back to tmobile. Was told that my plan had ended and I needed to reactivate the account in order to port out. So, another $50 down the pipe to be able port out. I called Verizon again with much difficulty hoping to find another agent for help. This time I was told that I could pay $30 to reactivate. Prior to this called the sales center in Pleasant Hill and was told that they could not help me. I asked to speak to the supervisor. The person answering the phone said he was the floor manager. I asked to speak to his boss. Someone else came on and told me because he was not involved in signing me up and that he wasn't sure about the verbal exchange that had taken place between me and the sales agent at the time of singing he could not help me. He suggested I call Verizon corporate customer service and see if they would grant me a 24 hour grace period. Called back and was sent into their automated system not able to connect with a live agent. Gave up!