Verizon

I have been with Verizon wireless for over a decade or close to it. All this company sees is money and they train their employees to do so. It is a corporate hivemind based on money, money and more money. Yes, they offer fairly great coverage and all of the phone options BUT if you ever slip up or go through a rough patch in life, they won't work with you, AT ALL. I am a well compensated individual for the work that I perform but it takes awhile to turn around and find the right positions for my level and above. Yes, I hear those that say be more financially responsible and all that but even at the corporate level, they get bailed out by the public constantly. I will be paying off my small past due amounts immediately and leaving Verizon quickly. As consumers, we will vote with our dollar and I intend to do so. Their CEO has a record of being bought and inputting the businesses capital in the wrong places for the generation currently moving into leadership throughput the world. Verizon should be broken up and broken down for the power they hold and I have never been more disturbed by such a stronghold on their love and greed for money. They are showing us their cards pretty quickly and they don't deserve my business and my future business. To the employees, this is not directed at you but you also probably already know as well. Considering I wasn't speaking to someone in my own country (not an issue) it may show that they already are jumping ship. Sad...

This test is ran 500 ft from VZW site 1 Downtown Columbus right next to their 4G host office. I ran the test 4 times and got the same report.-. 58 Meg down and. 58 M upload.

Complete incompetence. Was working with a completely incompetent salesperson. When I asked for a manager was told " We don't have manager's here "? I will never be back...

Talking to customer service, is like talking to a wall. It does not go anywhere! There is no room for leniency and discretion with Verizon Support. However, if you are late or behind, they are quick to notify you to pay to avoid disruption of the services. I love Verizon but their problem resolution service needs reevaluating.

My husband and I travelled internationally in July 2021 for two weeks. We were on a $10 per month plan but the service was not functional. We then switched it to the $100 monthly plan just for the trip. As far as my husband recalls, he cancelled it as soon as we returned. But on Verizon's end no cancellation request was ever received. So, each month we were blindly paying an additional $100 for international service.

We accept we are at fault. However, I reached out to customer service to see if I could dispute some of the charges from the $1,200, we spent. We were given a curtesy credit of $100. I asked if I could escalate this further and was advise there is nothing they can do.

In any business, once you ask for a manager or a higher department, you normally forward on a case. But to these agents the loss of my $1,200 was a joke. $1,200 for international service we were not using and no longer needed. To the Verizon representative who will read this: Your loyalty customers are who keep you in business.

I contacted Jessica at Verizon (Cancellation Dept) I was going to switch carriers because my tablet did not work in my wife's store. We came up with a solution that turns out to be all LIES. LIE #1 I was told everything we discussed on the phone would be documented (All of her lies undocumented) Lie # 2 They had a $20 off activation fee that she would honor. Again, she FLAT OUT LIED. LIE # 3 If I returned the MI-Fi Jet-pack there would not be a $50 restocking fee. Another LIE. LIE # 4 I was to get a follow up call This never happened. Jessica changed my SENIOR PLAN without my permission. I was on the phone for over ONE HOUR with a supervisor Markita. I asked for a written transcript of the phone conversation so I could have it to go to court over these charges. I was told I would have to get a court subpoena. I stopped my auto-pay so I have another charge for this. Now they want to charge another $20 so they can continue there Lies and Deceptions.

My fiancé & I took his grandfather into the Buckeye location on Watson to activate his older flip phone that we were assured would be compatible with Verizon service. We walked into the store a few minutes after open, & there was already a line formed ahead of us. Only one employee was working in the store, & she said her name was Esme. We proceeded to sit for over an hour, waiting, while Esme chit-chatted with only q one single customer, looking through photos, & just generally making those of us waiting feel unimportant. While we waited, 4 other customers entered the store, & then left, due to not wanting to wait. We were repeatedly told by Esme that we would only be waiting "10 more minutes." Luckily, after over an hour of waiting, another employee came in & actually clocked in 40 minutes before his shift was scheduled to begin, in order to help us. While he was helping us, Esme interrupted to tell us that she didn't think they could even help us with our request. Luckily, she was wrong, & our issue was completely & quickly resolved by Caleb. He was very helpful & got us on our way as quickly as possible. Although we were grateful to Caleb, overall we were completely disgusted with the way Esme handled things. And unfortunately, this is a trademark of Verizon customer service. Avoid them if you can!

Avoid Verizon if you do not want to waste 30 mins of your life getting frustrated every time you call by being transferred, put on hold and lied to. We have been Verizon wireless customers for many years and customer service and the billing dept gets worse each year. Last year they continually billed me monthly for 4 months for international service that I specifically told them was only needed for 1 week, every 3 weeks i would call and complain to have it removed, they would promise it would be done and it never was. After hours on the phone and months later the int'l plan was cancelled.
This summer same thing - requested the plan for 12 days for one phone / was billed for 2 phones and was billed to me from July to October, called each mth to request cancel of int'l service and change plan to reduce cost- I finally got smart and wrote down customer service names -first call was Dalanda (yes she would make the adjustments and note it on my acct) and next mth Roberta. Roberta told me Dalanda had not written any info down about my previous phone call with her and did not know what I was talking about.
After 35 minutes on phone today Roberta hung up on me, I was transferred to someone else and while on the phone Roberta called me
Back! Unbelievable lack of professionalism with this company!
We are under contract with 1 phone til may 2017 but will try to see if new wireless company will buy out contract.
I am so tired of all this and over Verizon- terrible terrible customer service and billing dept!

Nasty manager, Dorothy. Nothing but attitude and I was told since she was in management, that she did not need good customer service skills. She even laughed knowing how aggravated I was.

DUMP VERIZON! I have had service for over two years and previously for over 5 years and never missed a bill. Last month when I went to pay my cellphone bill there was a payment of $150 on my account made by an unknown source. So I was not able to pay my bill as there was credit on my account. So I called them and spoke to them about it. I was told an investigation would occur and they refused payment for the current months bill at the time. When there is no answer about the $150, and I got a bill of $25 with the next month's bill, and since I know the $150 is not mine I wanted to be diligent and pay my money owed before I'd owe more money. So 3 days ago I paid the maximum the website would allow, $138, and figured I'd pay rest when they fixed the issue. Today I got a text saying I owe $150 and my account is overdue and they will turn off my service. So I call and am told that the money I paid on Oct 21st was applied to my device and not my service. So I explained and was told I still have to pay $150. After numerous calls and speaking with a supervisor, I was told "it was my fault for making a payment on the 21st and that it would complicate my account if I don't pay them $150 today." I said you just need to apply the $138 to the right place. He said, I've submitted a refund for that and it will take 7 to 10 business days to show up. Have a good night, Mam. " Then he hung up. So I am supposed to shell out $150 instead of $22 because they made a mistake, and hope that the $138 is even returned and where or how I have no idea. Is is a credit on account? Is is a check? What? Really?

I got it 3 iPhone 13 pro max I'm paying $350 month they told me unlimited everything the problem is 5G when you get in 5G my phone doesn't connect to 5G I call Verizon customer care and I told them they told me you have to turn off phone and turn back on every time when you hit a 5G that's what I Gotta do I am really tired Do not trust the Verizon

Published review 11/23/20
I spent more than 3 hours on the phone with Verizon customer service with no resolution. I m replacing Iphone 12 with 12 pro. I was provided with the link to pay for the order that I placed over the phone and the link failed to bring me to the payment option. I was getting a run around for 3 hours trying to fix this issue and trying to make a payment. At some point Supervisor Andrew got involved but did not help me as he dropped my call, never called me back. The last representative that I spoke to was not helpful and when I asked for her ID number, she first said she didn't have one but then she said she had 2 ID numbers and was asking me what letter it starts with. Then she said she would transfer me to another supervisor but disconnected my call. Extremely unprofessional customer service in all departments. I still did not resolve my issue and would like to know if Verizon will reimburse me for the rime I spent on the phone with them with no resolution. If one of the upper management team from Verizon is interested in my complaint, please listen to the recorded call. I started the call around 4:30 pm on 11/22/20, after 33 minutes of holding for a representative my call was disconnected. I then got a call back from Bridget around 5:20 pm and was on the phone till 8:15 pm when a representative with ID number Sanbr7x disconnected my call after promising to connect me to speak to her supervisor.

Long story short. I switched from T-Mobile BACK to Verizon. Well after a week and a half of trying to get all the bus worked out and sitting on hold for countless hours, I thought "finally". But nope! I realized my NEW iPhone XS Max wouldn't allow me to turn on WiFi calling or use the 4G lite. I called and was told that since my phone was purchased directly from Apple, that it did not have the proper software that a "Verizon" iPhone XS Max had in order to use those features. They said, no problem, we will trade you out phones. So they sent me a refurbished XS Max and took my New one that was in PERFECT condition. Well after a couple of weeks I get an email saying I was being billed 299.00 because the phone I sent in had a ding on it. This is not the first time these jackwagons have screwed me this way. So shame on me. After sitting on hold for countless hours with these tardy, they offered to take a 100 bucks off the 299.00 charge. What a scam. Keep your 100 bucks, I'll go back to T-Mobile, their customer service is far more superior and the cost is much cheaper. Never again with these clowns. Lesson learned.

I have been trying to return a 5G WiFi box for almost a month! Each time I call for a mailing label I find I have spoken to someone who doesn't know what they are doing! And Unlike T-Mobile, you cannot return their equipment to an actual Verizon Maintenance Store!
Verizon's Customer Service is in the TOILET!

There is no way with Verizon that we can talk to a person in charge when we have a complaint or need a boss to decide about a billing problem. I spoke to many people but no one can make a DECISION. Once an employee even who lied about her name & after lied to me that the charge was to be cancelled. I was told to go to the store near me & they told me they could not help me but to call the office. After getting the run around many times, I decided to write a letter about my complaint (an empl. Gave me an address) Never got a response. NOBODY AT VERIZON CAN GIVE ME A PHONE NO TO CALL. How could a well-known company not have this. Verizon does care about its clients!

After 3 evenings (hours on the phone each evening) being transferred many times (you have to go through the whole verification process each time) to find out your were transferred to the wrong department put on hold for 20 - 30 min and get hung up on. Finally the third day, the customer service rep told me the deal the salesman gave me was not an option (the salesman lied). I had 2 lines (phones paid for) with unlimited data for 118.00/mo. I switched to T-Mobile and got 3 lines with 3 new phones and the top tier (Magenta Max) for 150.00/mo. Plus a 200.00 visa prepaid per ported line.

I couldn't be happier with T-Mobile! Years ago they were not that great, but after reading reviews on them I decided to try it. I called in many times before switching with goofy off the wall questions to see how their customer service handled it. It is every bit of what Verizon used to be! Of course the port code from Verizon was bad and T-Mobile handled it. Remember it took me hours to get a hold of someone at Verizon? Well the T-Mobile rep put me on hold and called Verizon and stayed on the line until I got the code to port my numbers (10 min) and then finished the process for me.
I have faster speeds, more reliable service and 5g in areas Verizon could not get service! I camp on the weekends and you were lucky if you could send a text with Verizon, with T-Mobile, I am reading the news or on Tic Tok on my deck at 5g speeds!
So far I cant say enough about T-Mobile.

They force you to download their app and do THEIR JOB, otherwise you could hold on the phone for hours and get hung up on before speaking to anyone. After doing THEIR JOB ONLINE I cancelled high-speed Internet and they SAID because I didn't respond to THEIR EMAIL, they had to CONTINUE CHARGING ME FOR HIGH-SPEED INTERNET EVEN AFTER SENDING THEM THEIR TOWER BACK THAT I WAS USING FOR THIS PURPOSE! THAT IS STEALING FROM YOUR CUSTOMER! THEY CAN SEE ON THEIR END I WAS NO LONGER USING HIGH-SPEED INTERNET SO WHY WOULD THEY CHARGE ME FOR IT ESPECIALLY AFTER I CANCELLED IT? STEALING!

I wish I could give zero stars. I went to a Verizon store with a problem on my phone. The customer service rep was very rude and hostile and did not solve my problem.

Be careful of Verizon return. Equipment Fee. Sorry to have to report them. 29 years with this company.
They scam customers out of money! They deny ever receiving equipment until you prove you sent back. Thankful I Got the receipt to prove I returned! $699.00 SCAM THEY WOULD Have MADE OFF ME IF I DID NOT KEEP RECEIPT.
I CALLED THEM YO CONFIRM THEY RECEIVED MY PGINE BACK 3 WEEKS AFTER SENDING CUSTOMER AGENT SAID YES WE HAVE IT. THEN 3 MONTHS LATER I GET A NON EQUIPMENT RETURN TEXT?
THIS COMPANY IS MAKING ALOT OF MONEY PRETENDING TGEY DONT GET TOUR PHONE BACK?
I AM REPORTING THEM TO BBB AND TELLING EVERYONE I KNOW TO BE CAREFUL!

NO COMPANY SHOULD BE ALLOWED TO DO THIS WITHOUT A FINE TO THEM. AFTER PROVING THEM TO BE LIARS WITH PRESENTING MY REFERENCING NUMBERS AFTER 3 MONTHS!
CAN YOU IMAGINE THE NIGHTMARE OF RETURNING A PHONE AND THE PRETEND NOT TO HAVE RECEIVED IT.
MAKING MONEY THE WRONG WAY VERIZON
SHAME ON YOU!
HOW MANY PEOPLE OUT THERE HAVE GONE THRU THIS SCAM?

If you want to talk to Alive person forget about it. Never happened. Everyone only they can do is give you another phone number.And than you need to waste another day

My wife of 60 years passed away and a couple of weeks later I called to cancel her line. I was not on a contract but only month by month. The agent told me he would take care of the account. The next month I received a bill for $160 outside of my bill for one line. I called and was told they did not know why I was charged for anything and promised they would remove the charge. He lied as the charges continued to be reflected on my bill. I called a couple of other times and complained and was told the same story and they did not know why I continued to be charged.
I finally cancelled my Verizon account and went with consumer cellular. Verizon kept sending me a bill without explanation and turned the account over to a collection agency. I received several bills from them and was finally told that they would take care of the problem but they did not. They caused my credit rating to decrease significantly and fortunately I do not depend on nor need credit. That was more than two years back and Verizon nor the credit company ever communicated with me again. Verizon was once a good company but definitely not anymore. I will never go back to Verizon as they are full of liars and theives. Do not trust these people at all.

I purchased a Verizon prepaid refill card by mistake I have Verizon home internet customer service told me they don't accept Verizon prepaid refill cards customer service is horrible how can you not accept your own company's card if Verizon don't take this card the bill won't get paid and I'd appreciate it if it Verizon will respond cuz I'm getting nowhere with customer service or Verizon retailers

This is the worst experience I've ever had with a cellphone several provider. Since I started the service I've had to call over the course of this year over 30 times. The service is horrible and the equipment keep malfunctioning. I've been having trouble with billing and the customer service is absolutely horrible, the worst. Every customer service rep I talked to tells a different story and they never return your phone call. As we speak im dealing with another issue with this equipment. I purchased a brand new phone when the service started and since then I've had to get 3 different replacement refurbished devices in its place because they don't send out new phones for warranty. Even if it's not your fault and these refurbished phones only last a couple months and they break. Now they sent me another phone that supposedly should be warranty and I have over a 600 dollar charge that a rep told me I have to pay for. And the problem is not my fault. Like I say whoever reads this review I highly suggest you to find another wireless provider because Verizon is the worst company out there to deal with. I have a business account and every month I have to stop working to call Verizon for a problem. This is ridiculous and bow there telling me that I have to pay over 3k dollars to get out of a contract. This is a rip off and should be a crime. Please do not use Verizon. Im warning you all.

I'm 65 an will admit smart phones have me licked in places. Using the browser, from navigating to be able to focus I find a chore. My oldest son was nice enough to give me an iPhone 5C with Verizon on it. It was nice because when I'd travel I could use the USB Hotspot. My son got in a bind and added his phone to his mothers plan. So I'm on a trip, I plug in the USB and look, the Hotspot was gone. I call and talk for over an hour, unless upgrading no hotspot. The only other way is to purchase a stand alone hotspot. So I stop an buy one. It worked. I wasn't happy with it, I was told I would have to return it 300 miles away where I got it from a Verizon store. On my phone my data never went over 250 mb, I just don't use it that way. So now I have a gig here a gig there an only use 250 or less mb's. Now they want to charge a early term. Fee. I went to ATT, swapped the sim, I have a hotspot again, without paying for another line like Verizon charges for. My bill cut at least in half, into collection goes the Verizon bill, I've paid for data I never used. It should be against the law for them to charge for data we don't use. The data charges are metered, get slapped if U go over but not discounted for what you don't use.