Verizon

The reason for my call is that my husband's phone is currently unable to receive calls, although it can still make calls and send texts. During the conversation with the operator, I informed her that I had already deactivated the watches that I had. She then mentioned that she was reviewing our account and mentioned that we were late on our bill, which was supposedly due on the 4th of this month. This confused me because we usually pay on the 23rd of every month. Despite my confusion, I went ahead and made the payment again, but unfortunately, it didn't resolve the issue. Moreover, the operator informed me that the new phone we purchased for my husband was not activated. I expressed my confusion again as we had activated it in-store and it had been working fine for over two weeks. The operator seemed uncertain and struggled for 41 minutes without providing a solution. This left me feeling flustered, especially since I was at work. Eventually, I informed her that I would visit a Verizon store to seek further assistance. At the store, I was told that all I needed to do was reset the data, which successfully resolved the problem. I am incredibly upset about this experience, especially since I have been a loyal customer. Being charged twice this month has significantly impacted my budget, and I am extremely disappointed.

I ordered a new phone online and it shipped to an old address (Dallas). Right after I ordered the phone I realized this and I told customer service to ship it to a different address (SC). The guy had no problems and said it would be shipped to the new address. This was on Friday. Well while tracking my order, I noticed it was in Dallas on Monday. I contacted customer service again to see if it was going to my new address and the lady on the phone assured me it was. I decided to go to my local store to see if they could get me my phone faster, and since I had an order I could not. I get that. So I waited until the next day and checked my tracking number and sure enough the package was shipped to my old address in Dallas. I contacted customer service for the third time and they told me they could cancel the order and I could go to the store to get my phone. I get to the store and the guy tells me there is nothing they could do since it was already shipped to Dallas. So now I'm stuck between incompetent service people and a phone that is somewhere I don't live. If the first guy just did his job it would be all good. Unfortunately, at Verizon they hire blowhards who tell you anything you want to hear but don't resolve anything. So how do I get to a phone that is in Dallas? Contact the people living there? I don't have their phone numbers so I guess I'll write a letter? I have no clue. Thanks Verizon..

I was told the bill would be around 160 for 3 lines - ordered 3 phones online at that time. 1 was delayed over a month so we got charged the higher cost of 80 each for 2 lines waiting on the third phone which we were never informed of. Were using a student discount and when the third phone came we lost this discount and were never told it can only apply to two phones and would disappear when a third was added. Was denied military discount for a military widow. Cancelled the service and sent back the new phones within 2 weeks- it was too late for the first 2 to get back our trade ins and we were told an iphone 7 was worth 400 and an iphone 11 pro max 256 was worth 800 - we are going to receive only 39$ for the iphone 7 and 387$ for the iphone 11 (market value we were NEVER informed of - we were told we would be credited the amounts) and we cancelled. Spent over 20 hours on the phone with customer service because of port in issues, service issues (1 bar constantly), billing issues, etc. Then we are told we owe 400$ for a final (SINGLE) bill for taxes on the new phones we used for 2 single weeks and sent back - they are using our trade ins to cover that so we get literally NOTHING and verizon keeps the phones? Absolutely disgusting no transparency they are thieves and liars STAY AWAY

I went in to get internet and the customer service rep. Signed an account up as a business account without my signature or consent for it to go on to my business. We were also quoted on paper with I have about a 200 dollar bill. Well once I looked at the bill 2 days later it was 513 dollars. I have spent over 15 hours in store and 30 on the phone. WIth promises that I would get fully compensated. Instead my bill has only went up still and they happened to not get my returned device and I am not being charged for that. Their investigation team has not re reached out to me to stay on top of this and in store no one can touch a business account so you get nowhere with that. Its like they have hired all customer service reps to be out of the country now and no one knows what is ever going on so you have to repeat your story a million times just to eventually give up or I'm tempted to just sue at this point. But I had to pay so that nothing went to collections and needless to say its been a big big poop show.

DO NOT USE VERIZON! THEY HAVE WENT TO CRAP THE LAST YEAR

Called Customer Service 3 times to get a line disconnected. My Version bill went up and down "why unknown", but line never was deleted and the bill kept coming. Bought a new Samsung Galaxy phone cash from Best Buy as an upgrade and proceeded to move my Account to AT&T. All 3 phones are owned by me plus the line I wanted to delete. After buying my Samsung from Best Buy cash, I could not get it unlocked and I had to keep it with Version for 30 days "why why". Finally original request of line delete accomplished. I originally had 4 lines. Now time to move carriers and unlock phones. Called to unlock all 3 lines for my AT&T move, but alas NO only two line my Note and Flip, but not my new phone bought from Best Buy, you can't have it unlocked for 30 days. No incorrect information phone purchased July 17 cannot be unlocked until September 15 "its really 60 days. My online account is so missed up I had to pay over the phone and be changed an additional $10.00 convenience fee "really really" let's get more blood from the turnup. HORRIBLE CUSTOMER SERVICE. You would be better with two cans and a string. Back away from Version Horrible training and learning impaired employees.

I was with Verizon Wireless for about 20 years.
Their service lately became worse and worse.
I finally cancelled my service with Verizon and switched to AT&T. Had a big hassle with Verizon Customer Service in doing so, but got it done-about 10 days before my monthly bill came due for another month. I owed Verizo nothing.
About two weeks later, I got a bill from Verizon for about $120.00 for the next month! I had already canceled my service with them. I called their Customer Service to try to resolve this. He said he could not find my account-because I had closed it. He had the arrogant suggestion I go to one of their stores and perhaps they could help me. I said thank you and ended the call.
A month later, I kept getting this bill along with Emails.
I called Verizons Customer Service again, trying to resolve this. We talked for about 45 minutes and he stated the bill was a mistake, and would send it up to be taken care of.
I never heard anything else for a couple of months. Then the bill started coming again.
Last week, I was notified that Verizon Wireless filed a very derogatory report about me with the credit bureau. I am furious!
Verizon Wireless was trying to extort this money out of me and I refused to pay it. Now I have to waste my time disputing these allegations by Verizon.
I would not recommend Verizon Wireless to anyone at any time, for any reason!

I upgraded my daughters iPhone to an iPhone 11. I had 115 device dollars saved up the customer service rep said I could use towards the phone purchase, case etc. When I purchased the phone it took it split the device dollars, it took 5 bucks off the phone every month for the next 2 years. 2nd. She would not set up the phone, left it in the box and gave some instructions for my 13 year old to set up. It's been 5 hours and we can not activate or set it up. I asked her twice in the store if they would do it in house. Verizon does not care about customer service. They want your money and then you to leave. 3rd, I noticed on my I'll I was charged a 40 dollar upgrade fee. You charge me to sign another 2 year agreement?!?!. I have 5 lines on my account. All are ready for upgrade by December. I won't be paying 40 a phone for crap customer service. No need to pay a fee when US Cellular will switch me for free, they will even buy out the contract. I think I'll be taking my 5 phone lines. That 500 a month bill elsewhere than Verizon. 4th. I've called 4 times for help, 3 of the 4 times it automatically switched me to a digital support machine and hung up on me. It was no help! HORRIBLE!

The A hole manager at 45th Street was picking young looking kids over me, I waited over 30 minutes and 4 people came in in after he and he help them, I asked him about that and he said I can't look at your account as I am a manager, That's odd,,, as aI am am a manager an have the abilities of all of my workers do, I feel he was chery picking customers.
Today I went to the the spot in the mall in Fargo he was most helpful ever I will be going there from no one..

I do not have Verizon service and never did. After my recent experience I never will use Verizon. I have a prepaid tracfone, area code 505 (New Mexico) and a landline, service thru Comcast, area code 302, (Delaware). I have been contacted by a very aggressive collection agency, Jefferson Capital, trying to collect a bill from a "Mike Davis", a person unknown to me. When I asked these collection agency employees how they got both my phone numbers I was told Verizon provided them. I had a long exchange thru Messenger with Verizon Customer Service - I mainly want to know how Verizon got my phone numbers and why they gave them to the collection agency. It was suggested to me that maybe "Mike Davis" had both my phone numbers in the past - a very, very remote possibility. I had the tracfone number for 5 years at that point and my landline for over 4 years. After multiple exchanges I was promised this would be looked into and I would get a response in 48 hours. I waited a week and was told no one can tell me how Verizon got my phone numbers and I should call their fraud department. I thought this was a waste of time, as I wasn't suspecting fraud. I got a real curt, abrupt person there, after about 1/2 hour on hold, and was told "fraud can't do anything about this" and to just block the caller. Neither of my phones have that capability and the collection agency uses multiple phone numbers, so blocking one is useless. I shouldn't have to live in fear of phone calls from collection agencies working for a company I have never had an account with.

I purchased a Verizon jetpack about a year ago that I use as a mobile Hotspot, bring that I travel a lot. Now they don't offer prepaid, pay as you go plans. What a waste of $125...

Surcharges, late fees when you werent late, missed payment fees when you paid your bill on time - you name it and it has been happening. Im making the switch when my contract is up.

I have been a loyal customer to verizon for over 4 years. I have bought and paid off multiple phones and have three devices currently through verizon. All but one is paid off. I have the worst manufactured phone the zfold. It was lost less than a month after it was bought. It was found and i recently just connected it and paid it off in full. The phone has manufacturing faults and does not work properly. I keep getting an update that i have done multiple times. It comes 3x a day. When i called the rep at verizon told me this phone is terrible, any fold or flip is terrible. Hes had over 100 complaints. I called back to upgrade my phone back to a samsung s23 ultra. After arguing w the rep who was not willing at first to give me hardly anything in trade or credit, they said they could not finance the phone in full and i would need to put money down. There is no loyalty reward w this company at all. They couldnt care less that they sell phones they KNOW and tell you are crap. Thanks for the over 4 years of insanely high bills and lack of care. Deuces...hello AT&T

Give up. I hate Verizon. I try to use text app nope I'm not a customer ( just switched an hour ago)cant use any of there chat apps. Cant use phone system not a customer. Finally get through to wait on hold 40 min... with no answer. Use human now app... and no response. Call using online tip to just hit 0 until u get a response. Get a damn foreigner who keeps putting me on hold. And telling me I still owe money on the phone. And keeps asking me if I want to pay off the phone. I keep telling her its payed off and when it was payed off and she says I owe for 3 more months... then I tell her several times if the phone was not payed off I would not have been able to switch to att. After few times telling her this... she tells me I wasn't allowed to switch to att cause I still owe on the phone... and her supervisor will call me back because I owe them money for the phone. I hate Verizon... almost 3hrs of my life down the drain. I will never have service with them again. Oh but if I push a few numbers on my phone I can be a Verizon customer again and then they will chat with me... dumb $#*! people. All I wanted to do is pay them money ( my final bill)

This is the worst company in the world to deal with I was previously told that I was approved for $7,000 worth of merchandise I put the order through I signed documentation and I was told I could pick up my order at the store then I was told my order was canceled because it wasn't picked up in 72 hours even though I never got a email to pick up merchandise up upon talking to customer service I was told that I wasn't really ever approve I was only approved for a prepaid services if this is so why did you guys have me sign a hundred different documents that I have proof of in my email only to tell me that I was only approved for prepaid services I will switch to almost 15 different customer service representatives and no one can seem to help this is the worst customer service and the worst company I have ever dealt with in my life please save yourself the time and go elsewhere

I wouldn't even give them 1/4 of a star. I have been with Verizon for countless years. Close to over 20.

As of today I will now be leaving them. I contacted Verizon multiple times in the past 27 months. My husband passed away in April 2020 and I contacted Verizon and disconnected his iPad. They only reason I did not disconnect is phone as well, is because my daughter end up taking it over and we change the number. Verizon has been charging me for an iPad for 27 months that has not been used. I have disconnected it, and we disconnected it. I have called and canceled it. I have gone in and asked them to help me make sure it's disconnected!
This has been going on for over two years and they just continue to tell me they have taken care of the problem but, they continue to charge me.

I was on the phone with Customer Service for about an hour and a half today and they offered me a $20 Credit for the inconvenience.
They will not pay me or reimburse me the money they stole for the past 27 months.
You're stealing from a widow off of her dead husband's iPad that sits in a drawer and doesn't even power on.
Not only is that I'm ethical, it's pretty disgusting.
So instead of reimbursing me and doing the right thing, you're going to you literally cut ties with someone who has been paying well over $200 to you monthly for about 20 years.
Idiots!
Too many phone companies to choose from.
If you're considering Verizon, don't. We've noticed issues with that for years. We were just too exhausted dealing with cancer and death to switch companies. But this gave me nothing but motivation to go elsewhere.

Had Verizon maybe for the past 20 years… it has became the WORSE OF ALL…. Can't wait to be able to todo terminate my contract and go on to other carrier. Loose my signal on daily basis even at home….waste of money and they keep you in the hook. Area code *******-*******.would not recommend… keep getting msgs: WE ARE WORKING IN YOUR AREAj FOR BETTER SEVICE… yeah right… how much longer.?

I'm done with this company. Got lied to about a phone, now I have to pay $850 for the next two years

I have been w/Verizon since 1996, other than 3-years in Alaska (you didnt have service at the time) I have been a customer. BUT your billing and LACK OF REAL PEOPLE (you call customer service) is a ZERO.
Everytime we upgrade a phone w/you are billing cycle is messed up for months. It leaves me feeling like we are being cheated...EVERYTIME! Last 2-upgrades my auto-pay stopped working, this is a time suck and YOU need to correct this. We deserve better!
I spent 34 mins in a auto- forward phone circle, waiting for help. Had to do a google search "how to speak w/a human", fun fact...VERIZON was the first option. The third number did help me reach a real human being! Its broke please fix it! I pay the few more bucks over your competitors for the cell service, however time has come to reconsider my cell service, 100% because of your customer service and billing shortfalls!. Scott McAloon *******172

Ps- I only have 5 lines on my bill so maybe its not a big deal to Verizon. However I do over see and authorize payment for 2 government agencies in DHS for the entire state of North Carolina. Don't want to over state but well over a 100 lines. All customers pick venders based off needs, expense and service rendered, then we vote w/our money!
I recommend less money on commercial's and to hire more real humans to help your customer's. This seems so BASIC given you are in the phone, communication business for humans!.

My husband and I went into a Verizon cell store to get a Sim card put into our phones. We could not get the little door to come open so we thought we would go and get help. Soon as we walked in there was a man who helped us But he had such an attitude that I decided I would write a review. His name was Mike it was at the Tega Cay store which is not a commercial store. It's a retail store but we thought we were close by there, so we just stopped there. Well obviously he did not want to help us. He talk to us gruffly made us feel like we were peons And walked out of the room and said something really smart Alake to the other sales person in the room. We have been with Verizon for many years and have really liked their service but this is ridiculous. He shouldn't even have a job if he's gonna treat people ugly, you don't have a people job. If you don't like working with people it was the end of the day, but he could've had the courtesy of treating us like humans, so I suggest that he get fired.

Don't do it it will be the worst experience of your life and they charge false restocking fees at the end. Frauds.

We have had Verizon wireless for right around 10 years now. We were gone for the winter and used both our phones and jet pack while we were gone with no problems. When we got back to out home in rural Michigan I switched our Internet to unlimited. I noticed that our computers and cell phones began to not be able to lock on to verizon's signal. The strength would roll from 4G to 3G to 1X. So I called Verizon several times as to me this was an issue they needed to repair. We can see several towers from our home that have always been Verizon's. When I called I informed them that this same issue happened several years before and they saw that someone had been out working on the towers and sent someone out to fix it and it had worked like a charm until this happened. They informed me that we are now considered a low signal area and I could always buy a $250.00 signal booster from them to see if it helped. I told them first that they should fix their coverage map to show this change in signal and then asked them why I could go 1 to 2 miles to the south or north and have at least a 3 bar locked in signal and they wouldn't tell me. They could have at least offered to send me the booster for free as we have been such long standing customers. Not very professional with their help for this problem. As we live in a rural area of a small town, we have very limited choices for our Internet and they choose to do this!

I wish I could rate Verizon a zero! Customer serrvice is impossible to reach and service reps are allowed to LIE to customers with no ramifications. I spent nearly 6 weeks trying to get my phone "unlocked" and was told it was automatically unlocked after so many days - not true. Several calls to their so-called customer service did NOT help to solve the situation. Needless to say, I was FORCED to go to another provider to buy a phone that I needed to keep in touch with my elderly mom. Several letters to Mr. Vestberg, the CEO were useless. He delegated my letter to someone in corporate relations and I received a denial to my request to be reimbursed for a new phone and mileage to purchase one. The decision was made with illogical reasoning - why tell me to get another SIM card when I received one from my new provider? How can you say the phone was unlocked without having my phone to diagnose this? Verizon is HORRIBLE and I will elevate to this to other levels to receive MY customer satisfaction not to mention the frustration they have caused me! Save your time and energy and go with another provider to prevent yourself from being totally dissatisfied!

I changed my service to save some money ( was paying 175.00 a month for internet, cable and home phone) after I changed the plan that's where all my problems started. I lost all my discounts( wasnt told that one) and I called back to get my old plan back. Nope. Was told if I wanted my old plan I would have to pay for a home phone and it would be over 200.00 a month. I called numerous times to get this issue fixed and I was lied to over and over. I asked about the contract (being mine was up in nov 2018) and I never signed the new contract that I have till 2020( this was after the supervisor changed my plan and didn't tell me about the new contract being added) I didn't know till I went to look at the order online. I asked her about it and I needed to sign it she said she didn't have time, another excuse was in was a "interdepartment documentation " and she was not able to get me the new contract. Oh and now I have NO home phone and a new contract till 2020 that I didn't sign and I am paying 20.00 MORE than before. Talk about shady and ripping people off. No one at Verizon is honest and they don't care about the customer. So now I am paying 188.00 a month and no home phone, no discounts. And a shady contract that somehow I got and wasn't told till after the fact. No one at Verizon will send me the new contract...