Verizon

Please let me preface this letter by stating I have tried to be as accurate as possible with facts, date and discussions conducted. ON March 25,2023 I chatted online with Verizon representative on Verizon website (pic attached).
I was very much interested in transferring service from another provider T-Mobile to Verizon. I had two phone lines. I was offered $80.00 plus tax plus $70 transfer free for two lines in writing.
On March 25 I went to the Verizon store at 4948 Big Island store Jacksonville FL. *******
I spoke with Caleb, he acknowledges that we have the deal and he set me up and made the transfer, at the end of the transactions, he gave the SIM card and told me to insert to my phone the next day, he stated that the phone will work in 24-48 hrs on Verizon network. Since the second phone is locate in New York, I will have someone take the phone to the Verizon store in NY and get the SIM card.
After 2 hrs I logged in to my Verizon portal, I reviewed the bill posted on the website for $150 plus tax plus $70 transfer fee.
I went back to the store and spoke with the lady( I don't know her name), she was a store manager, she told me that Caleb made a mistake and the monthly fee would be $150 plus the $70 transfer fee. I requested to cancel the deal, since it was a fraud. She could not reversed the transaction that was misleading and fraudulent.
She send me back to T-Mobile to transfer the service from Verizon to T mobile. She gave me a pin for transfer and additional number to complete the transaction by T-Mobile.
T-Mobile complete the transaction. I had to pay again the $70 transfer fee.
To say I am disgusted at every aspect of the way Verizon does business is a massive understatement. They lie, deceive and pass the buck with every transaction. They promise things have, or will, be done and they brush them under the carpet. They make following up with representatives nigh on impossible and they paint themselves as the nation's sweethearts of the cellular industry. I sincerely urge everyone reading this to be extremely careful with your dealings with this company. And if you are a potential customer, I would urge you to carefully read this story, and the hundreds of others littered around the internet before making an informed decision as to who you want to trust your heard earned dollars to. I know for me I will never go near this company again and will make every effort to make sure my friends, family and colleagues avoid a similar fate.

I have had a terrible experience as a new customer and am already trying to cancel my subscription. To put this in greater perspective, in my 31 years on this planet, I have never once tried to cancel something I just started as a new customer. That alone should tell you how bad it's been dealing with them.

I'm honestly so pissed right now from dealing with them, I don't even want to type out a full review. It's honestly hard to even put it all in words the experience I've had. Alright so here is the issue. Me and my ex wife just got divorced. She had an account with Verizon for a mobile hotspot. She cancelled the service because she doesn't need it anymore. She gave me the device. I dealt with someone from Verizon's chat who set me up with a new account using the same device. He told me that I will be able to use it after I set up the new account. I chose a plan for 90 bucks a month. He sets it up and says your service will kick in within 15 minutes. Hours later it still wasn't working, so I finally got through to someone from their live chat again. This time they said I need to contact the fraud department as there is a hold on my device and that I can't do that now because their fraud department is closed. Fine. Later that day I contacted the fraud department, hold removed. Think that's the end of it? Nope. I get home and try to use my device and nothing. Again, I reach out to them… "hey the device is still not connected to the internet." Spend about 30-40 minutes giving all of the information they asked for. Brandon from the live chat then tries to cut the chat off, even after providing ample proof of me signing up for a whole new account in my name, telling me to have the account holder contact them. Well, Brandon, I am the account holder. So long story short (or maybe it's still long) I just signed up for a new account 4 days prior and am still not able to use the device that I have paid for. No help from Verizon whatsoever. Please understand I've spent HOURS dealing with them in total about this issue to no resolve. Well, I guess now I will have to go through the process of my bank to dispute the charges and find another company to do business with. This is the first time I've ever attempted to do business with them and it is my last. They will definitely never earn my business again and I will definitely steer any other potential customer away. Good job, Verizon! You just lost a new customer!

I placed an order online, credit approved, was financed and verizon processed my payment. About 2 hrs later I received a cancelation email for further verification docs (i. E. state ID). An email link to upload doc was sent. I uploaded my ID but never got a ref number. I took pics of front and back of ID and emailed it to Verizon. After several calls to the fraud dept, I finally went into the Verizon Corp store with my ID because online they claimed they couldn't scan it. A rep scanned my ID, gave me the 9 digit ref # and told me to call back in a couple hours to provide the ref #. Because this was a shipping order, that's all he could do from the store. I called back to the fraud team to provide my ref # and here's where it went south. The older man I spoke with said my order was conflicting because it was being shipped to another address. The address is where my grandchildren live and the phones were a late Christmas gift. The older man then proceeded to say, "I'm not pushing this order thru... these phones cost $1400 a piece" Now you're assuming what I can and cannot pay for. Total disrespect. All he kept saying was how much the phones cost and he's not gonna push the order thru. I believe Verizon should go thru the COMPLETE verification process essentially BEFORE YOU TAKE A NEW CUSTOMER'S MONEY. The only fraudulent activity I see here is 1) you should properly verify before taking downpayment. 2) Train your reps to properly speak with a customer, and 3) well you already know... 1 less future customer. I'm supposed to get a refund in 3 to 5 days, but it only took you a few minutes to get my money up front... go figure!

Right now I have been on hold with Verizon prepaid on a Thursday at 3:30pm Eastern for 1:32:09

Last night I was in... Ha! They just hung up on me... let me screenshot the final time.

Situation:
Last night, I was in the field due to military exercises. I received a text from Verizon stating that they could not retrieve any money from my account to cover the bill. This morning there was a change with the mission but guess who missed the assignment. How it could have been in a real life situation. I then learned that my service had been disconnected. Out of all of that "free extra data" that I don't I had to drive miles to find free wifi in order to transfer money to "foot the bill".

My Complaint:
When I had spoken to customer service, I asked the gentleman when did Verizon disconnect my service. He said that it was disconnected last night. So much for a forewarning. Last month it happened the exact same way and I called in to ask if I could have more of a warning next time. When I was with AT&T, they would send out messages stating that you had a day or three to pay your bill. When I first got with Verizon, it was similar... I think. Now, they send you a message and before they press send, disconnect your phone.

Resolution:
I called Verizon not too long ago, and I wasn't irate or anything. I had spoken to a gentleman, who's name I did not get but seemed helpful. I assumed that he cared but he could have not given a damn and was patronizing for all that I know. He did inform me that he would send up my complaint in writing and said that it would be a wait to talk to a supervisor. That conversation happened between 3-5 mins into the call. The entire called including the unanswered wait time was at 1:32: xx. My bill was already paid so all that I wanted was to know if I could have more of a warning. Not money or a discount but a WARNING! I will be sending this same review to multiple outlets including Verizon along with the screenshots. I pray that they have a recording and could get to the bottom of this. I see the logo on many businesses and would smile, but now their practices and employees makes me view them in a very negative way.

Side note:
In my opinion, AT&T is better in customer service even though service area is lacking. I guess they feel they are the best in coverage so they can act like $#*!s!

On January 13,2020, I decided to switch from a post-paid plan to a pre-paid plan. I had been a Verizon Wireless cutomer for years, and just looking to redunce my monthly expense. Pre-paid was significantly less expensive. I spoke directly over the phone with customer service from both post-paid and pre-paid departments during the switch. At no time was it ever mentioned that I was still under contract and that making the switch would result in a $170 termination fee. I wasn't told I would owe anything, since I made the switch immediately after I paid my post paid account for the month. Trust me, I asked, becasue I didn't want any surprise charges. From my understanding, I was no longer under any kind of contract because contracts no longer existed. The device was not new, so it wasnt being paid for any longer. On February 12,2021, a charge for $170.74 was debited from my bank account from Verizon Wiresless. I spent several hours going back and forth between representatives and fraud prevention, only to find out that according to my post paid account information, I was still under contract and the charge imposed was an early termination fee for ending my post paid service. There is an utter lack of transparency with this company. I have tolerated it for years, but no more. It was as if the information about my supposed contract and the early termination fee was purposely left out of the extensive conversations I had with representatives when I made the switch. There was nothing in my account information that indicated that I was still under any kind of contract. In fact, I am almost positive I was told at one point during another issue with my service a year or two ago that I was, in fact, not under contract, because conrracts had been done away with. This company and its practices are fraudulent and perpetrate a terrible disservice to customers.

I have been fooled by Verizon customer service.
The story starts from receiving an email with offer to exchange an old device into a new one. I've called Verizon customer service for the details and got details said that if I purchase a new iPhone I will get 600$ for my old Samsung Galaxy that will go towards balance that I have.
So I received a new phone in a couple of days with return package for my old device. My old device was in close to mint conditions but the "600$" deal supposed worked out great.
However night mare started once I got my phone back from Verizon with a broken screen (few chips from the hit). Letter told me that my device is broken and I'm not eligible for the exchange program. I called customer service immediately. They looked at the broken device trough the screen of my new. They went over shipping information and came to the point that shipping took too long and it is the cause of existing conditions. They were sorry for what happened and issued me a new shipping label. They also told that they gonna close some fee for other device as a complimentary sorry. The situation was weird. I had to spent on the phone for a long time. But I understood and even left the person a 5star review as I received a call back asking for review. I sent my old device back the same day.
I had to regret it latter. More than one month after I sent my device to Verizon for the 2nd time I received a bill with 600$ extra on it. I called Verizon customer service again. The person who took my call said that I don't have to worry about he has submitted a request to return my money. He also said that he is gonna call me within 7 days to confirm. 12 days later I haven't received any call back from Verizon and decided to call there again. They transferred me from department to department. I've been on hold for more than 2 hours. Finally somebody promise me another call back. Once I received call back I was told that now they don't believe in the case where my phone could get damage during shipping. I can't return my new phone because it's too late. But the most horrible thing is that I can't receive my old phone even with cracked screen. She said it's the policy. On all my questions about previous calls and "why did they sent me my phone in the first case" I received the same answer: "I don't know". It's weird when the only person after all taken time for research replies you jus "I don't know"
Bering customer of Verizon with family of 5 and home internet. Without any missed or late payments I definitely reconsider them as a service provider.
Be aware of horrible customer service and huge amounts of waiting time.

Verizon said this would not affect my credit. THEY LIED.

Earlier this year I switched from Verizon to AT&T, as AT&T had much better pricing and the exact same service as far as I could tell. Because LG had stopped making phones, when my previous LG stopped working properly, I had to switch to a Samsung. As we all know, that is expensive, and I arranged to have that added to my monthly bill to make payments. At the time I got the new Samsung, I had no idea I was going to switch providers. After switching, Verizon notified me that the full balance of $912.25 was due to pay off my Samsung. Unable to make a one-time payment, I asked if I could make monthly payments to pay it off. The Verizon representative told me that would be no problem. They went through the process and gave me the website on which I could go and make my monthly payments, which I did on time every month for a couple of months. I watch my credit rating very closely and I asked if it would affect my credit. I was told it would not. That representative and Verizon lied. Within about 3 months, I received notification that my account had been submitted to a collections company. Verizon reported me to the credit reporting agencies, even though their representative said they would not. Verizon Lied! My credit rating took a big hit

Now, when I call Verizon and try to speak to somebody about why they lied and sent me to a collections company, I'm unable to get through and am automatically referred to that collection company. DO NOT TRUST ANYTHING Verizon TELLS YOU! IF THEY LIE ABOUT ONE THING, THEY WILL LIE ABOUT ANYTHING. DO NOT TRUST Verizon.

Look at this: https://sunlightfoundation.com/2014/05/16/how-telecoms-and-cable-have-dominated-net-neutrality-lobbying/

They want your experience to be:
-slow site loading
-Block sites THEY don't like, regardless if the site is legal, safe, etc. The same inconvenience in school and public places that uses web-filtering (or content control software) to censor sites. This is basically internet dictatorship.
-Charge you extra money for unlimited access. This is equivalent to freemium games, where the gameplay is restricted by "timer walls" in which you either have to wait a period of time or spend money to remove the restrictions. When a good thing is deliberately downgraded just to FORCE you to pay money to enjoy it. Same goes to shareware/crippleware screencasting software, which they do things like crappy watermark to harass you to spend money (filmora did this crap).

In case if you don't know net neutrality, its basically a rule/law that ISP must treat all data in the internet the same, without any discrimination. So no blocking, no slowing, and no charging extra money based on the type of data in general. It's basically internet freedom.

Ajit Pai is an American attorney who formally worked with this company, and he had the NERVE to say:

"This is just evidence that supporters of heavy-handed internet regulations are becoming more desperate by the day as their effort to defeat Chairman Pai's plan to restore internet freedom has stalled. The vote will proceed as scheduled on December 14".

So he's saying that net neutrality is "heavy-handed internet regulations"?

Just F*ck you. That is the same as saying "Freedom of expression is a heavy-handed conversation regulations".

We need money too, being single sided on handling money is being outright selfish that you discriminate who talks and who gets censored, we're not in china, and no, we are not in NK. Don't turn the US into a censorship country like those,@$$holes.

I'm documenting what was going to be a simple purchase. This past Friday (November the 27th) Black Friday, my family wanted to switch from Sprint to Verizon and get two new iPhone 12 Pro's and one iPhone SE (2020.)

The promotions on the 12 Pro's were trade in your devices, get up to 700 dollars off. They offered 1100 dollars for our phones combined. We originally wanted to do a buy one get one free deal, so this was very close. The SE was a switch and get one on us deal.

Everything seemed great until the expected delivery date, (Tuesday, December 1st) when we realized the order state still said processing and the package never came. I called the Internet Orders support line *******390) and spoke to a man named Brad.

Brad started sorting everything out by saying that somehow the original order never went through and the devices were never going to come. He started rebuilding our order and transferred us to a lady who was assisting us. The lady notified us that there was a new deal of a Buy-One-Get-One deal like we originally wanted. We switched to that, and got an email stating which seemed like everything was good.

After thoroughly reading the email, we noticed that the second phone on the buy one get one deal, was not getting its full monthly payment removed. On top of that, we were getting charged random amounts to the credit card, when we were supposed to be charged only tax. We called Verizon back, and started to receive the worst customer service we have ever received.

All we wanted was for our new order to be correct and for a receipt/email stating so. Fast forward after 7 hours of being transferred from one agent to another and being on hold for the rest, we finally talked to one person who stayed with us for the rest of the time. She told us that she could not honor either of the deals previously stated. She could not honor the trade in deal, and she changed the Buy One Get One Free to Buy-One-Get-One 800 Dollars Off.

They tried to do a bait and switch, which we reported to our credit card as fraud (which they agreed), and failed.

Now with several phones still on the way, no way to get to a real human at Verizon, and several days of time wasted, we recommend you to reconsider Verizon and their business practices.

Verizon is a bit over priced, and their customer service is less than stellar.

Verizon said they offered 5G home internet in my area. In March 2023, I signed up and was sent their gateway. Setup was simple. The download speed wasn't what they said it would be. I called multiple times, working with their tech support people over a two-month period. Initially they thought there was something wrong with the gateway they provided, and they sent a new one. The new gateway had the same issue with low (5-10 mbps). Ultimately, they said they didn't know why my speed was so slow and recommended I look elsewhere for service.

From June to August, I was working with them to return the first gateway they provided. Knowing that they would be charging me $200 if unreturned, I was eager to complete the process. I spoke to Verizon no less than 4 times over the 2-month period. Their seemed to be an ongoing issue with my home/billing address (same address). Each time they verified my address, stated they have it correct but time after time the "return kit" didn't arrive. They refused to just provide me the address to return the gateways or expiate the delivery of the return kits. I finally received the first gateway return kit on August 27th. I called Verizon to confirm which gateway this kit was for and to check on the status of the second gateway return kit. The representative confirmed it was for the first gateway and said they reordered another return kit for the second gate way.

Today is 9/7 and so far I haven't received either of the return kits that Verizon sent for the second gateway. On the phone the rep, apparently my address is still incorrect in their system. They updated it again and are sending another return kit.

I also had a $200 fee on my account for the first gateway not being return. I informed the rep that I did return the gates and had ups tracking confirmation that it was delivered. They did remove fee from my account.

Here is the address for where to send Verizon gateways if anyone has the same:
Return Processing Center
4801 Mercantile Drive, Bldg 17
Fort Worth, TX *******

Overall terrible customer service experience, even when talking to a supervisor. Verizon just doesn't the ability to address customer needs and sticks to the script even when it isn't working.

Ok my store is i was first with tmobile then i went to verzon ok well a few mounths ago i hade to get my first phone fixed so i took it to the sore in quakertown pa i told them that look i don't know whats going on with this cell phone but it keeps on acting retartid and i can't get it to work can you halp me out then thay took the phone put a order in and i got the same phone in the mail about 3 or 4 days later and now with the new phone as time gos by the phone works ok i gess then i have to take this phone to the same store same people i tell the people the you sent me the same phone i hade before and now this one is giveing me a black screen i can't use it atall please halp me out ok the the guy trys to halp me out then he seys i tell me that i want a difrint phone because the palm pixi sucks he tipes a lil then he seys the he can give me a new phone if i get the family plane to make a lone store shorte i don't get the family plane and there sending me the same phone the sucks dame palm pixi

A very nice mobile with very good features and stylish look.

Terrible service and the prices are higher than T-Mobile and others.

After 11 years with the company, had THE WORST EXPERIENCES the last 6 years!
Finally DONE with this companies incompetence.

Nicely cover all the areas, good strength of signal, nice quality

I'm a loyal customer, around three years I am with them and won't change my mind!

Liked it and really enjoyed all products. Will keep buying!

NO SIGNAL ANYWHERE AND TERRIBLE CUSTOMER SERVICE. TRASH NETWORK. I RATHER NOT EVEN HAVE A PHONE AT ALL

I love the overall service from Verizon and customer support.