VFS Global

Although I booked an appointment after being fed to their website from the UK immigration site, when I logged in later to upload my documents it says I don't have an appointment. When I then go to book another appointment (hoping I will be able to upload my documents later), it tells me that my reservation already exists. When I go to the website to try to self upload, it just says what to send but no tab to upload. I tried another browser but had the same issue. I tried to create a new account, also didn't work. I think they just want to force everyone to pay for scanning assistance. If I have to mail my passport anyway why not be able to mail my other documents as well? I'm extremely annoyed and my appointment is supposed to be Monday.

Consulates should be ashamed of passing on their consular responsibilities to this poor excuse of a vendor. Their systems don't work, their customer service is nonexistent (except for a pre-recorded answering machine) and, just to reiterate, their systems don't work. It keeps logging me off, blocking my account, when it's not logging me out their rescheduling service keeps crashing, and this was after I struggled incredibly to find an appointment. Instead of even telling you what the next appointment is, it just says "no appointments available".

Again, consulates should be ASHAMED of using these scamming vendors and just pass on their responsibilities on them.

Company set by the ultra rich to take your money and use it to control you. What do they even do.Its not even an official government institution. Yet they take millions of people their data and passports. If you dont send info within 30 days you lose your money. Nothing more then leechers. Look at the score they have on this website. They are nothing more then taking your money for things no one needs

Mum had a bad experience at VFS Yangon. In mum's case, they didn't take her biometrics on her first appointment because her name in the request form had a discrepancy, so we had to contact immigration and get another form and was asked to re-book another appointment. VFS appointment booking system is designed in a way that it doesn't allow changes nor re-booking so that they can charge you additional fees for not having an appointment. Moreover, the center does not issue any appointment which sounds ridiculous as well. There is no contact number for the Yangon center so my 74 year old mum had to go there. They charged her USD 55, which is twice the amount of service fee of biometric collection fee (USD 28) for not having another appointment where their system did not allow us to re-book. Staff said it is our fault and did not take any responsibility of their crappy booking system at all.

Paid 3400 for premium service. I imagined going into a nice relaxed area with my girlfriend with free scanning of documents
I wasn't allowed in. The area was far from plush as advertised and then charged 500 Baht for scanning. When I queried it. She just laughed and said I should have paid 200 more
Terrible service

The service is useless. They team is so unprofessional and have no clue what are the documents needed. All what they cared about is to find a way to charge me more money, either by saying the application form changed or they need to perform some additional services, etc... I ended up paying 800AED for nothing! I truly believe this is not the type of services we have in Dubai and this center should find a way to deliver better services or change their staff!

Very unprofessional website. I can't access my account, and I can't make a new one, so many wrong things in the registration and sign up. On top of that each time I found an appointment after tens of attempts and tried to book it, something goes wrong and I just can't continue, in the few times my data was accepted I couldn't book any appointment from the available times because it kept showing me that the selected time is not available, although it's still available when I go back to choose another one.
So all in all almost nothing works in this $#*!ty site. And now after weeks of trying I'm forced to pay a lot of money to some agent which can get me an appointment somehow soon... Corruption

I spend almost 400 dollars in notary and FedEx to get OCI renewal from VFS Global. They are so poor and pathetic in everything. They are so late in responding to queries and the site sucks. Even after sending them the required documents, they returned everything stating as the documents missing. They didn't even care to check their FedEx deliveries or the people have no coordination.If you want to call them, you have to pay huge money for it. It's a total waste of time, money and energy to deal with them. It's better to try for evisa while travelling to India. Indian consulate should immediately change this company ASAP. They simply sucks.

- The government of PM Modi says that they're committed to efficiency, etc. REALLY?
- VFS runs a primitive operation, specializing in taking your money and only slightly in travel assistance.
- I applied for travel documents and VFS responded that a variety of items were missing. Not true, but I resubmitted (+ paid the FedEx charge), including some originals that required notarization. Now VFS responds that I still failed to submit a document on the checklist. Again, not true, and I will need to generate and notarize it again. Phoning to appeal the incorrect decision would cost me $2.48/minute.