VFS Global

It is unbelievable that the government of India has outsourced basic consular services to a for-profit third-party that charges ridiculously high prices. It is even worse that their website frequently does not work. To add insult to injury, they have the audacity to charge $2.48 PER MINUTE if you want to contact them by phone for any help!

Shame on all parties involved - since there is no choice we have.

If I had had any choice in which site I could use to complete my visa application, I would have gone somewhere else. The site is impossible to navigate, and there are no clear instructions. They treat every step of the visa process as if you should already know how to do it.

I had an issue with my shipping labels (a service which is obscenely overpriced) and after a week and a half of emailing various people back and forth about my labels, I still don't have one that will arrive correctly. At one point, an employee sent a "please find labels attached" email. There was no attachment. When I pointed this out, they sent another email with an attachment, but the attachment was the original, incorrect labels. I am blown away. Incredible. I'm just going to hand write a second label to stick over the first and pray to God my passport gets back to me. Which is ridiculous, because I'm certain that God has better things to do than these peoples' jobs for them.

I have used VFS visa application centers multiple times. In one recent experience I used their premium package and the staff member who handled my application some how did not submit my travel medical insurance. Thus, my application was declined.

I have noticed multiple time the staff are rude.

The London Branch is really good in comparison to Manchester! The Manchester branch should learn from the London branch. The staff (booth 1, appointment at 9 o'clock)in lvl 3 Italy visa were kind,polite and understanding. She genuinely helped me and explained what other documents I needed to get. Incredibly smooth process.The waiting time was really reasonable 30minutes. Whereas in Manchester it was 3 hours.

I tried booking for an appointment to Lithuania for most important business visit. Since that is the only way you can get a Schengen visa in India, to my surprise the website does now allow you to login at any given time. The message you get is very misleading and help center does not resolve your issue. I had to cancel this trip and suffer heavy loss due to ticket cancellation charges. I tried many browsers, devices, clearing the cache and cookies, nothing helped.

It is such a lousy and pathetic service and is the only choice we have. Fo visa u need to have tickets booked, however there are cancellation charges involved, it's a scam.

I've been struggling to log into my account to make a visa appointment,
Its been weeks of getting different errors from the site.
They won't allow walk in appointments.

If you do manage to get a booking the waiting period can be up to months!

I tried to book an appointment to submit Schengen visa application from Singapore, but it didn't work. I called and told them my problem with print screens, they said their website was still working well and asked me to try different browsers and clear cookies, history, etc. I followed their instruction, tried different ways again and again for three days, still could not book the appointment. I begged them to give me an appointment after sending them my passport scan. They kept telling me that I have to book the appointment BY MYSELF through the website which didn't work. A b*** sh** service!

Who designed this website? Even a 5 year old with minimal experience of HTML can do better job.
The worst booking system ever! Exceed the number of requests once you are logged in and just click once?!
I am not even sure how secure our data is!

The f**ckers (pardon my language) charged my card 25$ for some website issues on their own end! I don't know why do we have to go through this middle agent than directly dealing with the government officials. Its all BullS**t, I am really pissed by their services.