VFS Global

Reliable service for your visa needs. Their website is full of information according to the country you want to visit. Whether it is for Business person or tourism purpose every visa category is explained in detail. Also the customer care executives will help you out in any given doubts. I had applied for Japan visa which came within the stipulated timeframe. The fee is also minimal since they are Not the Travel Agents they are Embassy tie-up organization. Security at their workplace won`t allow to accompany anyone with you if that person is has not applied for visa. Only the person who has applied will be allowed to enter in the office. Also I observed every country Visa department has been segregated and allocated with several staff of VFS. It was a hassle free process for me. If your documents are ready as per the list and up to date your Application submission will be done in hardly 10 minutes. Highly Recommended.

Worst Server I have ever seen Customer service is very bad. They have no clue about my questions about indian Passport surrender. At the end of the call, he simply said send an email to so and so address and they will get back in 48 hrs. To tell this, he literally took 5 mins and costed me $16.97

VFS Global has the worst customer service experience and it is really bad that the site also doesn't work properly. If there are any issues with the site too, you still need to pay them to get support. One of the worst services and I think the govt should hire someone else in their place.

The call center experience is awful. They do not have knowledge and misdirected my passport application.I would have given zero stars if available.
Returned good passport with damaged reason
The review given after vfs application is full of spelling mistakes and humanly not possible to understand their english. Very careless instructions and they keep asking for additional document which are not mentioned in application.
They are money minded and charge insane amount of $2.40 per minute to call their call center.
Indian government should revoke their contract immediately and save consumers.

Went to London to apply for Netherlands visa my appointment was for 12 waited 2.5 hours until I was seen to. Only to be told the photo copying and printing I added to my order online was not actually available. Ended up spending £50 (the price of my holiday ticket) on photo copying downstairs! 4 hours after my appointment was due finally someone helped me try get it all done as quick as possible! Conditions were awful no fresh air felt physically sick by the end of the day manager listened to my complaint but of course don't do anything other than "sorry" absolute joke! Came away thinking the holiday wasn't worth the stress in the end anyway was crying all day!

No feedback on emails or requests. Phoning customer service is a joke - 9 calls this morning as the first 8 were all cut off whilst holding, but you're expected to pay the premium rate. Over the past week the calls have cost me in excess of $100, and spoke to the same person every time - is this poor soul the only person employed to deal with all of their requests? Website never has availability (been trying for more than a month) - and when there is a spot available, try to book it only for the site to say you've exceeded your number of attempts - apparently 1 attempt is too many. It's shockingly poor how there is an absolute disregard for customer service, and seemingly all of the UK's non EEA citizens need to apply at the same place for all of the Schengen country visas - how many people serving how many applicants? VFS - your lack of responsibility to others is damning, and you lord your perceived power over others.

They don't care about customers time and money. If they totally rely on Checklist for document validation then its their responsibility to keep it updated and remove the old ones. My application is returned because I chose the old checklist (which was present online). It cost me $22 additional in postage because the application is returned and they secured my credit card details in advance already, so they can deduct any money at thier convenience even if it was because their fault. I know one friend of mine faced the similar issue. This is very bad.