VFS Global

I have submitted my old parents visit visa request with VFS global 4 months ago and paid the fees. This is my 4th month and still the website is not allowing me to schedule the interview process after paying the amount. I am not sure why Unites States government gives authority to a company like VFS global they don't have any responsibility towards the community and service. I would appreciate if someone seeing this post would take action against this VFS global process and website.

Their customer service (charging every call to customers) and pathetic online portal to seek help. I had to pay twice as their website keeps breaking and there is no proper process to check the status of refund or new application status. Frustrating experience

Their appointment website for Italy is literally broken, OTP does not go through to emails and expires in 3 minutes, I am basically stuck on this page. If by some miracle make it takes you the payment page I keep getting errors about login in to many times and I don't even know why as it is on one log in by that time the appointment is gone. The website is literally broken. Fix it! This has been going on for a month now.

You have the rudest girl ever, she can't talk to clients politely and respectfully. It's like you are asking for a favor from her yet you are actually paying for the service. Can't believe someone can be publicly humiliated for merely yawning yet she had spent a greater part of their time outside the office attending to some guy friend who had brought her lunch

I used to work there. Senior management actively encouraged and ordered us to lie to applicants about the status of their applications to ensure no legal action could be taken of passports were lost, stolen or information misappropriated. As a higher ranked manager, do NOT trust this company. Do NOT give them your information and certainly do NOT buy their services.

I have been facing the same issue for almost over 3 weeks now and I still don't get a straight answer or any help from them. All of the agents are unprofessional, slow, and liars. They have turned this into a scam of making people call them repeatedly about the same issue and make money. It is very disgraceful and shameful of the image they put representing a country.

They charge $2.48 per minute and agent don't know what they're doing. Put you on hold and waste your time. Also says need to wait till he received email and it might take 5-10 mins. Horrible services ever after asking for payment. I WISH I CAN GIVE 0 STAR

The online process is meticulous and pedantic with the amount of info required, I got an online USA E visa within 48 hrs, so far after 3 weeks I am no closer to a Brazilian visa, they keep sending it back because of the 2 x 2 photo, it's either shadowy or your ears are not shown, really how many females have their ears shown. Anyway I tried to accommodate this but the website is so clunky and didn't accept the new pictures. This company is the one the Brazilian Gov authorised and the visas are not cheap. I am not part of a drug cartel, I have no criminal record and I just want to visit as a tourist for 6 days, really how difficult can it be.
So disappointed

All their processes are highly complicated with no clear instructions, websites are glitchy, customer support is non existent and they don't care. Why would this incompetent, inefficient, unqualified organization handle visas for an entire country?
Probably bribes and politics. I'm frustrated!

Shame on all parties involved - since there is no choice we have to deal with it.

How can French consul outsource the visa service to such a poor organization. They are doing it for profit nothing else, a really bad experience even we paid for the vip care.

Really sad, wish I never have to deal with it again.