ViagogoReviews 1,920

This site is atrocious they sell you tickets above and beyond what they are worth and also claim that you will have a seat and be seated together if purchasing more than one ticket. They then send you standing tickets not long before the event and do not offer cancellations or refunds. They should be closed so they cannot rip off other customers be warned, check all the online reviews to do with these cowboys as the negative ones far out way the positives. Never again.

First and foremost, I went online to Ticketmaster on the date that the Childish Gambino tickets first came out. Somehow, I was redirected to Viagogo, a secondary site and I spent $400 on 2 tickets that I thought were great seats. I didn't even know exactly where my seats were until my tickets were finally sent to me several months later and I realized how I was taken advantage of (nearby tickets were selling for about $50). To add insult to injury, the concert was postponed to a date I cannot attend. There's no way that these tickets will sell for the price I was tricked into paying. I want a refund now. Shame on them and their tactics!

If you bought tickets on Viagogo before reading the reviews and are now having an anxiety attack reading through the 1-star reviews, I just wanted to let you know that it's not all bad. I know how you feel because that was me just about a week ago. I used Viagogo to buy tickets to BTS' Love Yourself World Tour at Citi Field. I had gone on the official site too late and the tickets were all sold out. My mom quickly found an alternative site, Viagogo. "It was the first one that popped up," she said, "so it must be legit." Well, no, they probably just paid for their site to be advertised on Google. That is, however, not the point. On Viagogo, I soon found two tickets for relatively good seats in Citi Field. Of course they were overpriced. A lot of 1-star reviews are people complaining about the high prices. What do you expect on a resale site? Anyway I wanted to see BTS so bad I was willing to pay pretty much anything so price was not the issue. The issue came after we made the purchase and I began to read the reviews for Viagogo, as you are probably doing right now. I read reviews from an overwhelming amount of unhappy customers with fake tickets and the panic set in. I spent the two months leading up to the concert anxious that my tickets would not work or that they would be sent too late (with the 3 day before the concert guarantee). I realized that I could not do anything about it so I just waited impatiently for the concert day to come. Two weeks before the concert, my tickets arrived! That was definitely a good sign that things were looking up. They looked legit (if you're worried about your tickets having someone else's name on them, don't worry they will still work). When finally the concert day came, we walked up to the guy checking tickets and my heart was pounding. I was so ready to write Viagogo a very angry 1-star review. As the man scanned my ticket, I heard the satisfying ding. It worked! I was so so happy. My doubts quickly faded away and I had honestly the best night of my life. In conclusion, Viagogo is not all bad. Since it is a resale site, it all depends on the person you buy from. I want to tell you to have hope and believe in the validity of your tickets. Since mine worked, I have hope for yours too. I'd like to think that the majority of people selling on Viagogo are nice people just trying to make a little bit of a profit and not selling fake tickets/scamming people. I am extremely grateful that the person I bought from was one of these nice people. I overall had a good experience using Viagogo. I however will never be using this site again because of all of the anxiety that it caused me.

10 months before Edinburgh Royal Military Tattoo I ordered tickets, paying extra ($264 pounds). They send an email saying they would send info on how to pick up tickets. I flew to Scotland. They decided to send tickets to our hotel. They were the wrong seats. Original cost for tickets to the tattoo are 49 pounds! After being on the phone several times, they cancelled the tickets they sent me and gave another. Long story longer we ended up in the nosebleed section... 2 rows from the top and nowhere near where I paid for. They are thieves. If I had known that, I would have tried to find a legitimate vendor. Beware. Forewarned.

Bought 2 tickets on August 1st for an NFL football game on Oct 7th. On Oct 6th tried to download the tickets, error on the server message. Called Viagogo, they said we will email them to you. Oct 7th, no email, called again, they said I have to go onto ticketmaster app and see them there. Downloaded the app, no tickets. The game is 2 hours away from me, so I didn't go up there because I didn't have the tickets. All I get is the run-around. Asking for a refund now. Don't know if I will get it.

Thieves, crooks, cheats and liars. What more can I say. Purchased 2 tickets to Celine Dion in Auckland and they charged my credit card for 4 tickets. I asked them to sell the other two, which they did but refused to refund the money. Said "Viagogo does not refund tickets." When I got to the concert after booking a hotel and travelling 250 miles by car, found that the tickets were fake. No entry allowed. Again "Viagogo does not refund tickets." They even tried to charge my credit card again for selling the two tickets but by then I'd stopped my card. Stay well away from this crowd.

I wanted to go to an ice hockey game in Edmonton and bought the tickets one evening before the event. They didn't send the tickets even if I contacted them twice. They didn't really help me and I paid for nothing. I looked in all my e-mail folders and I am very sure that there was no other e-mail. I was just lucky that the staff from Edmonton Oilers was very kind, but they didn't cooperate with viagogo!
So better don't use viagogo...

The UK Competition and Markets Authority are currently taking legal action against Viagogo

https://www.gov.uk/government/news/cma-launches-court-action-against-viagogo

I have stupidly purchased 2 tickets from this site today. Their site is designed to give the impression that the tickets they are selling a scarce and in high demand (I wouldn't be surprised if the numbers they are show for '% tickets left', 'number of people also viewing these tickets' are completely fabricated). They put you in a 'queue' to buy your tickets. After reading the reviews here I now have doubts if I will ever get tickets. They give you 5.5 to buy the tickets you've ordered, and have a form has lots of fields to fill in and must have been carefully crafted to take atleast 4.5 minutes to complete. They presumably have links to the terms and conditions, but there's no way anyone could read them in the time given.

They have an option to sell the tickets you have bought - obviously you lose out on the fees you've paid, looks like you also lose out on the VAT and also the delivery charges. The price they are quoting for reselling is about the same as they charged me for the ticket part of my invoice - but I wouldn't be surprised if there are hidden fees that eat all of that up.

To be on the safe side, I have purchased tickets direct from event organiser - they were a fraction of the price and there does not appear to be any shortage.

Do not deal with this company. I am out over $3400 because of them. I bought BTS tickets for tonight at the Prudential Center on May 5th for my daughters 18th birthday. We still do not have the tickets and had to buy new tickets to ensure our daughter would be able to attend. The customer service person was no help and will not do anything to make this right. The tickets were to be available by 9/27 at the latest. They still are not available. We will be taking legal action.