Viagogo Reviews Summary
The company's reputation is significantly marred by a consistent pattern of customer dissatisfaction, primarily due to issues related to ticket availability, inflated pricing, and inadequate customer service. Customers frequently report receiving invalid tickets, last-minute notifications, and a lack of effective support when seeking refunds or resolution. While some users may have had positive experiences, these are overshadowed by widespread claims of fraud and poor service. The overall sentiment reflects a strong caution against using the platform, highlighting a pressing need for improved transparency and customer support to rebuild trust.
This summary is generated by AI, based on text from customer reviews
Oktoberfest tickets were a total ripoff paid a huge amount of money for a piece of chicken and beer was not a reserved table. Total ripped off
Never use this site - tickets are probably available elsewhere and probably much cheaper. They con you into thinking that they have just sold similar tickets, which will remain "just sold" for days. They will make you think you are going to lose the seats and tons of people are after them - they want you to click quickly and pay a fortune without thinking about it properly.
Avoid like the plague.
My order number was *******.
They were selling tickets depending on category from 30 to 130 usd, while if fact there were no categories there at all. All tickets were 20 cad, which is usd 15. No comment.
I order stadning tickets, while they sent me seated ones. So me and my girlfriend had to seat in different corners of the building. Dsgusting!
Bought 2 tickets on August 1st for an NFL football game on Oct 7th. On Oct 6th tried to download the tickets, error on the server message. Called Viagogo, they said we will email them to you. Oct 7th, no email, called again, they said I have to go onto ticketmaster app and see them there. Downloaded the app, no tickets. The game is 2 hours away from me, so I didn't go up there because I didn't have the tickets. All I get is the run-around. Asking for a refund now. Don't know if I will get it.
Thieves, crooks, cheats and liars. What more can I say. Purchased 2 tickets to Celine Dion in Auckland and they charged my credit card for 4 tickets. I asked them to sell the other two, which they did but refused to refund the money. Said "Viagogo does not refund tickets." When I got to the concert after booking a hotel and travelling 250 miles by car, found that the tickets were fake. No entry allowed. Again "Viagogo does not refund tickets." They even tried to charge my credit card again for selling the two tickets but by then I'd stopped my card. Stay well away from this crowd.
THEY HAVE JUST GOT FROM MY CREDIT CARD 300 EURO. The tickets were EURO 40 in TOTAL: THEY HAVE STOLEN MY MONEY DO NOT USE THEM
Charge huge hidden fee's, with a check out system that doesn't make it clear that they're doing so. It doesn't make the full price obvious until you've already paid.
After thinking I was paying $170, after a click I had paid $243. I emailed immediately asking for a refund, but they refuse, even with the show 6 months away and after contacting them directly after
Paid £106 in May for 1 ticket to see Joan Armatrading, travelled to England from France especially and 3 days before they told me no tickets available. They are supposed to me refunding me. Went to theatre myself this morning and got a returned ticket, better seat for £35.
They are scammers and should not be allowed to trade.
Absolute scammers Do Not use this site!
They show you a price, until you enter you credit card info and change you 50% extra for costs. But they inform you about those costs only after you paid.
SCAM!
I wanted to go to an ice hockey game in Edmonton and bought the tickets one evening before the event. They didn't send the tickets even if I contacted them twice. They didn't really help me and I paid for nothing. I looked in all my e-mail folders and I am very sure that there was no other e-mail. I was just lucky that the staff from Edmonton Oilers was very kind, but they didn't cooperate with viagogo!
So better don't use viagogo...
The UK Competition and Markets Authority are currently taking legal action against Viagogo
https://www.gov.uk/government/news/cma-launches-court-action-against-viagogo
I have stupidly purchased 2 tickets from this site today. Their site is designed to give the impression that the tickets they are selling a scarce and in high demand (I wouldn't be surprised if the numbers they are show for '% tickets left', 'number of people also viewing these tickets' are completely fabricated). They put you in a 'queue' to buy your tickets. After reading the reviews here I now have doubts if I will ever get tickets. They give you 5.5 to buy the tickets you've ordered, and have a form has lots of fields to fill in and must have been carefully crafted to take atleast 4.5 minutes to complete. They presumably have links to the terms and conditions, but there's no way anyone could read them in the time given.
They have an option to sell the tickets you have bought - obviously you lose out on the fees you've paid, looks like you also lose out on the VAT and also the delivery charges. The price they are quoting for reselling is about the same as they charged me for the ticket part of my invoice - but I wouldn't be surprised if there are hidden fees that eat all of that up.
To be on the safe side, I have purchased tickets direct from event organiser - they were a fraction of the price and there does not appear to be any shortage.
Do not deal with this company. I am out over $3400 because of them. I bought BTS tickets for tonight at the Prudential Center on May 5th for my daughters 18th birthday. We still do not have the tickets and had to buy new tickets to ensure our daughter would be able to attend. The customer service person was no help and will not do anything to make this right. The tickets were to be available by 9/27 at the latest. They still are not available. We will be taking legal action.
Horrible support, overpriced tickets! Checked several services similar to this and realized that some events have never been existing! HOW?
You should never buy tickets from this website. They are practicing huge fees and you can't get any refund from them! Stupid me, I bought 2 Golden Circle tickets for the Metallica concert in Barcelona for 9 may 2019 for 575 euro(150 euro booking fee and 425 the tickets). The real tickets weren't even released. When the real tickets were released, I realized that a golden circle ticket was 140 euros. I tried to make a refund but I couldn't.
I purchased two tickets for Beth Hart in Nashville, TN. For 09/21/2018, the concert was cancelled because of medical problems. It was then changed to april, 27 2019 they will not refund my money, said I could sell the tickets!
This company only exists to rip your money out of your pocket. STAY AWAY.
Overpriced bull$#*!. Their only purpose is to steal money from ticketbuyers though their search on google. I hope they face prison sentences.
I bought a couple of tickets for a concert - pick up on box office was stated upon purchase.
I have been harassed by the seller for the last few weeks.
And I gave no permission for my details to be given out.
Avoid this unprofessional uncaring company.
Buy tickets elsewhere or just don't go.
Viagog are difficult and unprofessional
Overpriced, bad customer service. I warn everyone to stay away from this company. Buy your tickets somewhere else, you'll be thankful later.
I ordered two tickets to a concert on this site and they changed the delivery method from mailing them to my home, to will call and finally to e-tickets. I never received the E-tickets to attend the concert (which I paid $200 for). There is absolutely no way of corresponding with customer service and if you are lucky enough to find a page to submit a question you will not get a response back! Please avoid this scam ticket site.
Bought tickets to a DALLAS Cowboys game that were never delivered. How can this company still be in business?
About the Business
Tickets for Concerts, Sport, Theatre at viagogo, an online ticket marketplace. Buy and Sell Tickets 100% safe and guaranteed.
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members