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From the business

VidaXL is a fast-growing, international online retail store with a large and surprising collection of thousands of products in the categories furniture, home and garden, DIY, car parts and clothing. Our success comes from our conviction that everything always can be better and cheaper … ‘Live it up for less’. Our products are sold at competitive prices throughout Europe, the United States and Australia.


vidaxl.com
RANCHO CUCAMONGA, California, United States
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vidaXL US Reviews Summary

vidaXL US has a rating of 2.7 stars from 705 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with vidaXL US most frequently mention customer service, credit card and full refund. vidaXL US ranks 17th among Furniture sites.

service
60
value
68
returns
38
quality
69
This company responds to reviews on average within 18 days

We monitor reviews for authenticity

California
1 review
1 helpful vote
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Vidalxl
August 24, 2019

Quick deliveries and competitive prices. Purchased an outdoor bamboo rocker that was of dubious quality.

Date of experience: August 21, 2019
Illinois
1 review
0 helpful votes
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I would definitely recommend this company to a friend. The order was processed quickly and I received my product in less than a week.

Date of experience: August 21, 2019
Colorado
1 review
0 helpful votes
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Great service, quick delivery!
August 24, 2019

Ordered granite vessel sink and received it well packaged just as pictured on web site.
Great customer service with very quick delivery.

Date of experience: August 21, 2019
Florida
1 review
0 helpful votes
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Happy customer
August 21, 2019

Solar shower was everything described. Great addition to our pool lanai. Is used frequently.
Recommended to many friends.

Date of experience: August 21, 2019
Oklahoma
1 review
0 helpful votes
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AS Expected
August 22, 2019

I purchased an Aviary (10x13 cage). Came on time. Good quality. Took a LONG time to wrap the frame in Chicken Wire. I wish there were an already attached option.

Date of experience: August 19, 2019
Texas
1 review
0 helpful votes
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Great design but had deficiencies
August 18, 2019

I got the trailer and opened up the box. The first thing that happened was thousands of tiny steel shot BB's scattered all over the floor. The tubes are filled with this to prevent the tube from collapsing when being formed. It would have been nice if their employees had taken the time to dump all of it out at the factory rather than having me dump it out all over my kitchen floor.

Also, the little axle bolt extensions are not machined very well. The bore of the internal threads that go on the bicycle axle are way oversize so the threads barely catch on the axle threads. I stripped the threads immediately when I tried to tighten it up. The external thread portion is oversize so much that I cannot use my bicycle axle nuts on it and have to use those tiny barely there cheap nuts that came with it. I will have to fabricate my own so it will work like it needs to.

The metal tabs that lock the hitch forks to the axle didn't fit, I had to reshape them with a hammer and vise.

The hitch tube that the hitch swivels in had a big dent, not sure if it happened during transport or manufacture but that had to be hammered out too.

Overall, the quality of the trailer was great, looks good, works great but the attachment hardware could use better quality control.

Date of experience: August 15, 2019
California
1 review
1 helpful vote
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I bought a bird cage that could be better described as a cheese grater. Upon unboxing, I discovered literally every component was a different dimension, and not a single piece actually fit.

Every metal screen was razor sharp on every surface, and my hands were sliced open several times.

I emailed them with a picture of my injuries, and asked for a refund. They assured me that my case had been sent to the "escalation dept" and I would have a response within 24 hours, but a week (and several emails) later, no one had contacted me.

This company is a complete scam, and a class action lawsuit is certainly in order!

Date of experience: August 15, 2019
Alabama
1 review
0 helpful votes
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Fabulous
August 16, 2019

The product I ordered was exactly what I expected. My only issue at all is having to use Allen wrenches but we fixed that by purchasing our own screws so we could use our electric screwdriver. However that did add to the cost but it was well worth it.

Date of experience: August 13, 2019
Colorado
1 review
0 helpful votes
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Very happy with my purchase
August 4, 2019

The equipment my company ordered showed up on time and in excellent condition. Very happy with my purchase. I was concerned about whether or not my equipment would arrive by the date they said it would but it did which was great.

Date of experience: August 1, 2019
Colorado
1 review
0 helpful votes
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I ordered four sets of some patio furniture and they arrived as they would to a manufacturer. All the parts were in one bag as opposed to arriving in four separate containers. After assembling the furniture we went to sit on the cushions and they aren't necessarily uncomfortable, but I'm never excited to sit on them or invite guests to do so. Also, a fair amount of the cushions came damaged due to being stuffed without care in the shipping containers.

Date of experience: August 1, 2019
Alabama
1 review
0 helpful votes
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Garden Gate
August 2, 2019

Good deal. Looks nice. One part was bad but I contacted customer service and they a sending a new one.

Date of experience: July 30, 2019
Colorado
1 review
0 helpful votes
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Piece of junk
August 2, 2019

I ordered a desk for my daughters room. I was very pleased how quickly it arrived, but when I started unpacking it, I noticed damage to one of the corners. As I continued taking the bubble wrap off I could see extensive damage underneath. The drawers cannot go into the slots or hold anything because there are pieces completely broken off. I know it was not expensive, but it is totally useless. A total waste of money as it cannot be used.

Date of experience: July 30, 2019
Massachusetts
2 reviews
0 helpful votes
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Very good customer service!
August 1, 2019

I am giving this review 3 stars because the customer service is amazing; but the chicken coop itself was a disappointment. Customer service was quick to want to help resolve any problems. The representative was happy to relay issues to the manufacturer. Chicken coop was difficult to assembly; directions were not clear; overall, not very stable.

Date of experience: July 29, 2019
New Jersey
1 review
0 helpful votes
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Purchase review
August 1, 2019

Three boxes were delivered with all pieces intact. The instructions could
Have been bigger in size when viewing the drawings as to how the pieces
Fit together. The two main cabinet pieces have no bolts to hook them together at either the top or the bottom. So after assembly they could be pulled apart. This is how the two main parts of the bar come together inj
The center so this is a design flaw which we will have to correct ourselves by somehow fastening them together. We are trying to figure out a way to secure them.

Date of experience: July 29, 2019
California
1 review
0 helpful votes
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Got Rocks?
August 1, 2019

This gabion from vidaXL is just the trick for someone with lots of rocks. I live on the side of a wooded hill in Nor Cal -- and we got rocks!

The directions could have been a bit more clear, but overall the buildout was pretty easy. Two people on the task makes it easier.

Very pleased with the results.

Date of experience: July 29, 2019
New York
2 reviews
0 helpful votes
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VidalXL
August 1, 2019

Requires I shut off 3 of four returns to achieve good results.
Have a 1 1/2 horse power pump. After running a couple of hours pump pipes blew apart. Probably my fault. Otherwise not too bad.

Date of experience: July 29, 2019
New York
1 review
0 helpful votes
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Satisfied
August 1, 2019

The price was good for the beach chair. Shipping was very fast. Quality of merchandise was just mediocre. The chair seems flimsy and smaller then expected. I will try it for a bit and see how it holds up

Date of experience: July 29, 2019
Michigan
1 review
0 helpful votes
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Could not use the tent wind blow it down would not go back together for my son's open house for college will be calling to return.

Date of experience: July 29, 2019
Axel R. — vidaXL US Rep
over a year old

Dear James,
I am so glad that we were able to solve the issues that you had. If you have any further question please do not hesitate to contact me.
Kind regards
David / vidaXL

Minnesota
1 review
0 helpful votes
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Great service
July 24, 2019

Employee was friendly and very helpful. Answered all my questions. Parts were delivered as promised. Thank you.

Date of experience: July 23, 2019
Axel R. — vidaXL US Rep
over a year old

Dear David,
Thank you for letting us know about the experience you had with our customer service. If you need any further assistance please send us an email.
Kind regards
David / vidaXL

Massachusetts
1 review
0 helpful votes
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Gates
July 24, 2019

Excellent value for money. We used them in our driveway. Make sure to use concrete to set the poles, we used the foam mix in a bag and it was too soft and had to reset them.

Date of experience: July 23, 2019
vidaXL R. — vidaXL US Rep
over a year old

Dear Bernie, Thank you so much for the lovely feedback that you have left. If you need any further assistance please don not hesitate to contact our customer service team.
Kind regards
David / vidaXL