On Sitejabber, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
VidaXL is a fast-growing, international online retail store with a large and surprising collection of thousands of products in the categories furniture, home and garden, DIY, car parts and clothing. Our success comes from our conviction that everything always can be better and cheaper … ‘Live it up for less’. Our products are sold at competitive prices throughout Europe, the United States and Australia.
vidaXL US has a rating of 2.7 stars from 705 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with vidaXL US most frequently mention customer service, credit card and full refund. vidaXL US ranks 17th among Furniture sites.
We monitor reviews for authenticity
I would definitely recommend this company to a friend. The order was processed quickly and I received my product in less than a week.
Ordered granite vessel sink and received it well packaged just as pictured on web site.
Great customer service with very quick delivery.
Solar shower was everything described. Great addition to our pool lanai. Is used frequently.
Recommended to many friends.
I purchased an Aviary (10x13 cage). Came on time. Good quality. Took a LONG time to wrap the frame in Chicken Wire. I wish there were an already attached option.
I got the trailer and opened up the box. The first thing that happened was thousands of tiny steel shot BB's scattered all over the floor. The tubes are filled with this to prevent the tube from collapsing when being formed. It would have been nice if their employees had taken the time to dump all of it out at the factory rather than having me dump it out all over my kitchen floor.
Also, the little axle bolt extensions are not machined very well. The bore of the internal threads that go on the bicycle axle are way oversize so the threads barely catch on the axle threads. I stripped the threads immediately when I tried to tighten it up. The external thread portion is oversize so much that I cannot use my bicycle axle nuts on it and have to use those tiny barely there cheap nuts that came with it. I will have to fabricate my own so it will work like it needs to.
The metal tabs that lock the hitch forks to the axle didn't fit, I had to reshape them with a hammer and vise.
The hitch tube that the hitch swivels in had a big dent, not sure if it happened during transport or manufacture but that had to be hammered out too.
Overall, the quality of the trailer was great, looks good, works great but the attachment hardware could use better quality control.
I bought a bird cage that could be better described as a cheese grater. Upon unboxing, I discovered literally every component was a different dimension, and not a single piece actually fit.
Every metal screen was razor sharp on every surface, and my hands were sliced open several times.
I emailed them with a picture of my injuries, and asked for a refund. They assured me that my case had been sent to the "escalation dept" and I would have a response within 24 hours, but a week (and several emails) later, no one had contacted me.
This company is a complete scam, and a class action lawsuit is certainly in order!
The product I ordered was exactly what I expected. My only issue at all is having to use Allen wrenches but we fixed that by purchasing our own screws so we could use our electric screwdriver. However that did add to the cost but it was well worth it.
The equipment my company ordered showed up on time and in excellent condition. Very happy with my purchase. I was concerned about whether or not my equipment would arrive by the date they said it would but it did which was great.
I ordered four sets of some patio furniture and they arrived as they would to a manufacturer. All the parts were in one bag as opposed to arriving in four separate containers. After assembling the furniture we went to sit on the cushions and they aren't necessarily uncomfortable, but I'm never excited to sit on them or invite guests to do so. Also, a fair amount of the cushions came damaged due to being stuffed without care in the shipping containers.
Good deal. Looks nice. One part was bad but I contacted customer service and they a sending a new one.
I ordered a desk for my daughters room. I was very pleased how quickly it arrived, but when I started unpacking it, I noticed damage to one of the corners. As I continued taking the bubble wrap off I could see extensive damage underneath. The drawers cannot go into the slots or hold anything because there are pieces completely broken off. I know it was not expensive, but it is totally useless. A total waste of money as it cannot be used.
I am giving this review 3 stars because the customer service is amazing; but the chicken coop itself was a disappointment. Customer service was quick to want to help resolve any problems. The representative was happy to relay issues to the manufacturer. Chicken coop was difficult to assembly; directions were not clear; overall, not very stable.
Three boxes were delivered with all pieces intact. The instructions could
Have been bigger in size when viewing the drawings as to how the pieces
Fit together. The two main cabinet pieces have no bolts to hook them together at either the top or the bottom. So after assembly they could be pulled apart. This is how the two main parts of the bar come together inj
The center so this is a design flaw which we will have to correct ourselves by somehow fastening them together. We are trying to figure out a way to secure them.
This gabion from vidaXL is just the trick for someone with lots of rocks. I live on the side of a wooded hill in Nor Cal -- and we got rocks!
The directions could have been a bit more clear, but overall the buildout was pretty easy. Two people on the task makes it easier.
Very pleased with the results.
Requires I shut off 3 of four returns to achieve good results.
Have a 1 1/2 horse power pump. After running a couple of hours pump pipes blew apart. Probably my fault. Otherwise not too bad.
The price was good for the beach chair. Shipping was very fast. Quality of merchandise was just mediocre. The chair seems flimsy and smaller then expected. I will try it for a bit and see how it holds up
Could not use the tent wind blow it down would not go back together for my son's open house for college will be calling to return.
Employee was friendly and very helpful. Answered all my questions. Parts were delivered as promised. Thank you.
Dear David,
Thank you for letting us know about the experience you had with our customer service. If you need any further assistance please send us an email.
Kind regards
David / vidaXL
Excellent value for money. We used them in our driveway. Make sure to use concrete to set the poles, we used the foam mix in a bag and it was too soft and had to reset them.
Dear Bernie, Thank you so much for the lovely feedback that you have left. If you need any further assistance please don not hesitate to contact our customer service team.
Kind regards
David / vidaXL
Answer: They won't send you one! We tried because my printer was out that's the only way to get one if you print it yourself!
Answer: Dear Susan, do you have a direct link so we can check the product and get back to you? Thank you in advance. Kind regards, Marina
Dear James,
I am so glad that we were able to solve the issues that you had. If you have any further question please do not hesitate to contact me.
Kind regards
David / vidaXL