Vitacost

Vitacost Is running a fraud!
They had my package rerouted back to them and then refused to refund me, I spoke with multiple agents: "Julie, Linda and Danielle." They refused to get me a supervisor and "Julia and Linda" disconnected the chat when I asked for a supervisor instead they gave me the run around, how request for "refund has been submitted." And, "Linda" stated "warehouse will refund me." and, they spew so much bs over a course of week and NEVER RECeived a refund for the package that was NEVER DELIVERED, rude and incompetent customer service and "Danielle"had the nerve to tell me to be "professional" yet won't issue a refund, this company clearly has rude and incompetent employees and on top of that, they are stealing from customers, and I had to dispute the charge at last resort, do not shop with fraudulent company

I'm shopping from Canada and Vitacost charges what is supposed to be our HST tax of 13%. However, they charge this on every item in my cart, including all food items, and grocery food is not taxed in Canada. I complained about this twice with regard to my order of March 9,2015. It is May 8 and they still have not resolved this problem. To me, this is a deal breaker. I am searching for a place with the products I want that doesn't take money they have no right to take. I had this problem once with Swanson's and they corrected it right away. Too bad they don't have all the things I'm looking for because their customer service seems to be GREAT!

UPDATE: I finally found a very dedicated customer service woman who sent my complaint to her managers and contacted their courier service, which calculates the taxes. The courier service refunded some of the taxes. Unfortunately, the courier doesn't seem to understand how taxes in Ontario are calculated and on which products. They are always wrong in the amount they charge. With each order I request a review of the taxes charged, and I get a partial refund. Sometimes they refund too little and sometimes too much! Although I usually end up paying a little more tax than I should, VitaCost selection is really great and the total cost of my orders is a little less than at Swansons, who don't have quite as good a selection in the items that I'm looking for. VitaCost rep is doing her best and overall I'm happy. Don't know if I could resolve these errors
Easily if this particular rep leaves her job...

Not only are they daily sending emails to constantly waste your time, they also send junk mail thru the USPS to hound you, waste your time, violate your privacy, despite phone calls and emails telling them to keep their spam emails and junkmail to themselves, They simply will not stop. So unless this is what you want, do not ever go into VITACOST website when searching for something unless you want them hounding you daily forever.

I ordered NUTRIENT 950 Vitamins WITHOUT vitamin-K as my endocrinologist said It is not appropraite for me.
They sent me the vitamins with VItamin K and I did not break the seal.
I used their chat box and luckily, I sent a copy to my email.
The person wanted pictures of the bottle, the expiration date and lot #.
I wanted an exchange for plain NUTRIENT 950 and requested a return shipping label.
They kicked me out of the chat and closed down my profile in 30 seconds.

I read the chat to VISA over a recorded line, and they processed the "DISPUTE" in the moment.
Talk about unreasonable to a long time customer who gave them another chance.
The last order ended up in a puddle overnight.
#NeverAgainisNow

LOVE IT! Great customer service, cheapest supplements, less than half the price of CVS or Walgreens. Always have specials, shipping is great I cannot sing their praises enough!

I was going to order something and reading these comments just changed my mind. I don't want to loose my money at all so it's best I avoid vitacost and move on.

I have to update my original review which I published on 3/13/14 as Vitacost redeemed themselves with stellar customer service.

I placed a first time customer order on 3/5/14. At the time, the vitacost website said Free shipping on orders over $50 and that that orders placed for my ZIP code before 1 P.M. would arrive in 1 business days [sic]. Nearly a week later and I had not received anything so on 3/12/14 I sent them an email and received an automatic response. On 3/13/14 the website was indicating that my items had been "picked" but not shipped yet so I published the review here. Later that day I finally received an email response explaining higher than anticipated order volume and power outages due to storms in the area. In the email they offered a discount on my current or on my next order. While I think they could have done a better job communicating the status of my order (like an automated email after it didn't ship in the advertised time frame), they apologize and attempt to make it right.

I replied to the email indicating my preference for the discount, and received an email the following day stating they since my shipment still hadn't gone out they were sending me a new order. I finally did receive the order within a couple days, plus I received the replacement order. Kinda makes me hope my next order gets delayed like that!

Yes I would order from them again but lesson learned - It may cost time to get products this cheaply so I will plan accordingly on my next order and communicate with them as soon as there is a delay.

I did orders and received confirmation email and never have delivery of the items. One the end customer service on chat sad me that order was conseled with no reson and notification

Their website is the worst to navigate that I have ever encountered! Even the telephone service person admitted that even skilled technology people find the site very difficult to use.

I live outside of the US, so when I visit the US I will often order products to be delivered to my hotel that I can't find in my home country. The tricky part is making sure that the delivery window syncs with my travel dates.

I ordered my favorite vitamins from this company. The first time, the order never shipped. When I contacted the CS dept using their very wonky chat feature, they basically shrugged, saying they didn't know why my order, which was confirmed as "processing" in an email, never shipped.

Silly me, I decided to try them again for the same vitamins but on a different trip. This time, I proactively reached out to CS to ensure the order would be shipped in a timely fashion. Their messed up chat and online email form was not functioning that day, so I tried emailing them using the address I had used previously.

No response.

The next day I tried the (once again very wonky, NOT mobile friendly) chat platform and this time got through to someone.

Order put on hold: need billing verification. Would be sending an email to request this.

When?

It's being sent by the billing team.

When?

Don't know.

‍

Canceled the order.

Vitacost has a return statement and they honor returns up to 60 days
But THEY LIE
Do not believe it! This was a good company in the past but no more
Contact BBB and file a report if they deny your return

I have been waiting for my order from vitacost for almost 4 weeks now, would never buy from them again. I can order from iherb and get my order within a week much better site

I ordered hair product that they did not deliver and it is now no longer available. They will not explain and I have emailed twice. Will not ever trust them again. NEVER!

I have no questions. Just want to let you know I was very please to receive my products already and very please with what I got. Thank you for such prompt service.

I have been a customer of Vitacost for 10+ years with orders over that time in the $1,000s. A couple of days ago I placed an order at Vitacost website totaling $169.11. Went to check my bank account that Vitacost double billed me under the phrase of "pre authorization". The bank showed that Vitacost billed billed me once for $169.11 and stole $169.12 on a second billing without my consent. I contacted Vitacost and they informed I would be seeing the second withdrawal returned to my bank account in 7 to 10 days. It should be noted this was NOT an error on Vitacost part, they did this on purpose to cover the original payment they stated, stole money out of my bank account without my consent. There is no logic in that explanation Vitacost provided, furthermore again, Vitacost has become a scam and illegal operation.
Now onto the order itself which arrived today. They shipped with items missing and no explanation.
Double billed and not sent the items I ordered.
I highly suggest anyone considering placing an order for supplements to go shop at a reputable online site, someplace else for your own piece of mind.

I am done with ordering from this company. An order placed on February 14th has still not shipped on February 22nd! When are these online companies going to learn their roles are to make shopping EASIER and NOT MORE DIFFICULT.

Florida is famous for stories about the most devient behavior in the U.S. on the internet and supplement companies who think not shipping something for 9 DAYS is acceptable!

I made an account and then ordered. They canceled my order without explanation. When I contacted them they said all they could tell me was "Suspicious Activity". I asked what that meant and they said they didn't know but I could reorder and they'd honor my promo code I had used.

I made a new order and went to check on the status 3 days later. BOTH orders were listed as "Not Yet Shipped", I contacted them again. They told me both orders were canceled.
I asked why and they said again "Suspicious Activity". This time a supervisor got on the chat and told me it was because I had multiple accounts... which I don't.

So my account is blocked from ordering because of an imaginary second account and they can't even fix it. SO I'm permablocked for no reason. Cool. All I wanted was some protein powder in bulk.

Meanwhile despite apparently being blocked, the site still allowed me to go through the process of ordering and put the order in my history tab.

I COULD have my husband just order on his own account but I just don't want to give them my money now.

Good job Vitacost (Kroger). You've lost a customer and this one will be putting this review on every review site I can find.

I ordered a product 9, 7, 14 they gave me a estimate time too receive it 9, 12, 14 I'm in a weight loss contest I need this product ASAP have not gotten it yet, next time I'll stick with my other company they get this same product to me in 3 days and they are in anot her state.

I trust Vitacost to send Virus-free products. I do not understand why I can not be trusted to return Virus-free.
So I am no longer doing business with Vitacost!

Attempted to make purchase. They managed to get ALL personal info and open account. Could not complete purchase. They have my info. Could not terminate account. Chat did not work. Worthless!

I've been using them for over 3 years and have had no problems. When I made mistakes on my orders, they've taken care of it in a speedy manner with awesome customer service.

I've placed three orders with Vitacost and have never had a problem. Their prices are way below retail. I won't buy my vitamins or supplements from anywhere else.

I found the sale selection above average. My order was processed and arrived promptly. Also received helpful email updates. Will purchase from them again.