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    Vitacost

Vitacost

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Overview

Vitacost has a rating of 1.8 stars from 413 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Vitacost most frequently mention customer service, credit card, and long time problems. Vitacost ranks 524th among Vitamins & Supplements sites.

  • Service
    142
  • Value
    130
  • Shipping
    129
  • Returns
    94
  • Quality
    115

This company does not typically respond to reviews

Positive reviews (last 12 months): 7.1%
Positive
1
Neutral
1
Negative
12
View ratings trends
34
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How would you rate Vitacost?
Top Positive Review

“Excellent sales prices on Bob's Red Mill products.”

Janice A.
1/23/24

Excellent sales prices on Bob's Red Mill products. Great and fast free shipping. Best packaging I have seen from any online seller for flour products. Never any problems with orders.

Date of experience: 1/23/24
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Top Critical Review

“Waste of time!”

Sharin M.
12/9/23

Spent two hrs putting items that showed up on website, it went trough and I even got charged. I received an email for delivery date and tracking. After few days Vitacost I for me trough email that 19 items out of 20 is out of stock. Huh? They sending me only a can of coconut creamer for now. I had plans to bake and cook for the weekend. They ruined my plan. Vitacost if you don't have the stuff why you put it on website and why you allow people to waste their time. Are you going out of business?

Date of experience: 12/9/23
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Reviews (413)

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customer service (177)
Thumbnail of user valentinap15
Massachusetts
2 reviews
0 helpful votes
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October 30th, 2018

Este artículo fue publicado en bbcmundo.com hace unos días. Este hombre compróeste producto para bajar de peso y terminó enfermo y tuvo que tener un transplante de hígado. Parece haber una conexión directa a este producto Vitacost. -Lean https://www.bbc.com/mundo/noticias-*******

Date of experience: October 30, 2018

Thumbnail of user mcc29
Virginia
1 review
0 helpful votes
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April 17th, 2023

Customer since 2013 but the last 3 yrs were awful- items out of stock, damaged, and AWFUL customer service! What happened?

Date of experience: April 17, 2023

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From the business

Vitacost is your online source for nearly 40k natural products from top brands & hard-to-find favorites? All up to 50% OFF & delivered to your door.

Company Representative

Thumbnail of user catherinec7
Catherine C.
Typically does not respond to reviews

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