Vitacost

I've been a long-time customer, at least ten years. I've ordered regularly through them. I've always read reviews, good and bad, about products. Something happened recently. They've scrubbed their reviews, and have deleted a ton of negative reviews on products. I've tried posting a negative review of their pumpkin seeds sourced from China (Go Raw products), and they refuse to post it.

I just don't understand why Vitacost doesn't address their packaging problems. Recently I was mailed 11 glass jars and there was no padding on the bottom of the box so many of them were broken. We receive crushed boxes of crackers pulverized even though the boxes look fine. I have been on eBay for 20/20 years and have had one glass item broken and all that time. I guess I'm just going to have to stop ordering from Vitacost. I don't have problems with Amazon, Lucky Vitamin, and Walmart. I am sure I am not the only one who receives items broken or crushed? Now of corse the items on reorder are not available or I've filed too many complaints so they just refund my account. It's a shame because I have been buying from them for years (even before they were purchased by Kroger).

Very happy with the quick shipping and easy-to-navigate website. I ordered disinfecting wipes that were impossible to find elsewhere online, but Vitacost had a few in stock and they were shipped the same day I ordered them!

If you want to go through hell or a lot of stress, then use this company.
This is the first time I didn't get my order in my 10 years shopping experience.
The most ridiculous and hopeless shopping experiece ever and customer service is useless.
Vitacost = bunch of scammers. They are driving you crazy.

I'm about over Vitacost. Without fail, I will place a $100+ order at full price and just after it ships they send me a $15 off $100 email or a bogo email, (either only valid for 2 days), knowing I just ordered and won't need to re-order. This happens literally every month right after my order ships... I just see it as a shady practice, tempted to give someone else my business even if it cost a few bucks more.

Order never arrived, found out there was a payment issue and i was never contacted. Now ill go without my supplements for pain and depression for weeks while I find a new supplier. Just not reliable enough for my heath concerns.

They sent broth boxes that looked like they ok at first. I left them in the plastic bags just in case they leaked. A few weeks later I went to use the broth and the boxes looked like they exploded and leaked all over my pantry. They credited me the 2 boxes but I asked them to replace the drawers in my pantry that had warped. I took pictures and also gave them a picture of the replacement costs of the drawers (under 125 each). They kept telling me they were evaluating it. Then they ignored me for over a year. I will buy somewhere else.

Buyer Beware!
Don't be duped into ordering the larger size bottles from the Vitacost BOGO 1/2 off offers.
They will "shout it from the rooftops" but these enticing deals are an underhanded way of unloading products that are close to their expiration date.
I have come across several in their current BOGO offers.
A perfect example is the B-12 bottle of 300 capsules (to be taken one a day). It has an expiration date of 10-1-'15. By the time you use up the first bottle, the second bottle will already have expired. This is just one example. There are others.

I buy most of out vitamins, health products and my favorite brand of Stevia through Vitacost. I have been using them for 2 or 3 years now and have never had a problem. Shipping time is reasonable. I can't comment on their customer service because I have never had to use it. Prices are usually either the lowest and close to the lowest. Shipping is a flat 4.99 and its free if your order is over $49.00. Love this place.

I was a long time Vitacost customer - never again. My recent order was sent to the wrong address despite my updating my address book with my new address and deleting my old address. I was charged $31 and when I called to request a refund or replacement, I was rudely told it was my fault and they were going to do nothing. I was treated as if I was trying to defraud the company. Instead, I've been robbed of $31 by Vitacost. Good products pricing - horrible customer service. Never, ever again will I use this company and I will make sure everyone I can reach knows why.

They have a very wide selection of vitamins and supplements. Their house brands are inexpensive and they also have other brands at prices much less than in stores. Shipping is prompt and I've never had a problem with an order.

Vitacost has some buy one get one free sales. They are supposed to have a tear time order filling system but every time I order one of the discounted items they cancel the product because it is supposedly out of stock. Not a good company to do business with

I first want to say that the prices are the best out there and the customer service does an amazing job they are very fast to respond and quite friendly. The shipping was fast and on time I'm new to Vitacost but I can definitely say I am a hooked customer I will be buying many things from them. Thank you

This is the main site that I use for ordering supplements, body and hair products etc. Everything is up front, delivery has always been easy and I receive my order quick. Customer service has always been good as well. Their pricing is competitive.

Most of the time no problem. But this last time I was informed that I had a shipment delivered when it was not delivered. I don't know if it's vitacost or FedEx at fault. Maybe it will come today. FedEx says I have one in route

My overall experience was slightly better than okay.
One of the items I first bought was back ordered and not shipped. I was glad that I didn't have to pay for it and also that I did not have to forfeit my $10 off 30$ discount. That was very considerate of them to let me keep my discount.

I've never had an issue with customer service or communication. I think they are drastically improving in this regard.

Other than some fixed mistakes and a bit of trouble with getting my rewards from the referral system, I feel vitacost is trustable.

My order from August was damaged in shipping; items were damaged and missing. The missing/damaged items were resent, but that package never even reached me: it was again damaged in shipping, but this time was returned to sender. They refused to reship the items. They said it was against their policy. They supposedly issued a refund for those items but it took a month and a half and many follow-up inquiries and complaints before I received the refund. I am done with Vitacost! It would be against my own policy to order from them again.

I will NEVER order from them again. It's not worth the discount. I ordered March 24,2019 & received my order & never thought about it again, till I went to account I paid it on & seen they had double billed me. This was April 5,2019 I found out. I called & they said it would be back in account in 48 hours. I have called 2 more times & been told the same thing. I still don't have my money.It is now April 18,2019 & I want my $119.60 back.

I started ordering from Vitacost pre Kroger. I was part of the Vitavoice team and the customer service was stellar. I imagine that customer service is too much of an expense for this company because they have no customer service. I have had zero success getting in touch via phone, chat or email with a customer service representative. Usually I am ordering a replacement item because almost every package comes damaged. Most recently, a shipment was lost or damaged during delivery and it took days to get a computer generated email informing me about the delivery date. When it did arrive two of 6 items were damaged and there is no way to get a replacement for an order that was a replacement. I have found that ordering one or more items that come in a glass jar will arrive damaged. The level of frustration isn't worth the 20% off. Good bye Vitacost.

I suffered a negative reaction from eating almond butter. There was no date of expiration. When i called the company, they were unresponsive to my concerns. I paid close to $ 9 and i suffered stomach pains. There response was that since i didn't return the item sooner, i cannot have a refund. While it is true that i received my food item in march of 2020, i didn't suffer a negative reaction from eating the almond butter until recently. There was no "use by" date or expiration date and the company should have replaced the item. The representative with whom i spoke was unwilling to work with my complaint and i would encourage others not to do business with this company. They only give a 60 day period for requesting a refund or a credit and their items are very expensive. I would encourage others to take their business elsewhere and not do business with such a company.

I tried ordering 5 products from this company. The coffee sucks. Stale and did not even smell good, altho organic. Also they need to tighten up the order fulfillment portion of the company. My order came with only 4 products and was missing one product. I will never order from them again. I have been waiting to talk to someone for 39 minutes on my way home from work. They never picked up. Not really sure what is going on with them. Maybe they need to hire more representatives?

We have bought food, supplements and essential oils from this company for over a year and have been very satisfied. Frequent sales and excellent packing. Very large selection of gluten free foods and most brands of supplements. Vitacost branded products have proven to be very good as well.

I ordered some whey protein, and my card was charged. A day later they said the item was discontinued and my order was being refunded. Still waiting for that refund. I'm sure I will get the refund, but canceling someone's order after it has been placed is extremely unprofessional. Will not waste my time with this company in the future.